Social Work Commons^™

Workforce Metrics, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Calculating and tracking workforce metrics is a valuable way to assess workforce needs and examine workforcerelated processes, interventions, and outcomes. This resource includes over 90 metrics related to recruitment and selection, education, work hours, work arrangements, caseload capacity, supervision, career development, performance, turnover and tenure, and costs. Note that these metrics are not universal, and many other variations exist elsewhere. These have been selected or developed based on their applicability to the child welfare workforce.

Creating A Workforce Analytics Team (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

When conducting workforce analytics, it can be helpful to adopt a team approach and involve various experts and stakeholders, each of which can make a valuable contribution.

The Big Picture

• Ensure that you have the commitment and buy-in from leaders who control the agency’s budget and policies.
• Team membership may vary depending on the analytics goals and the stage of the work, but potential participants include representatives from agency leadership, Human Resources (HR), child welfare, Information Technology (IT), and training.
• It’s likely that no one person is going to possess all the skills needed; building a strengths-based, interdisciplinary team can …

Data Quality (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Data-driven decisions cannot be effective if they are based on poor-quality data. Thus, it is important to ensure that any data that will be used for workforce analytics are accurate and can be trusted.

Data Quality Criteria

There are many potential data quality criteria to consider. Below are 9 selected criteria that are relevant for workforce data. If there are others that are also important to you, they should be included as well. These questions should be asked of every variable for which data are collected.

1. Relevance: Are the data useful and relevant for business needs?
2. Granularity: Are the data …

Investing In Our Future: A State-Level Analysis Of The Relationship Between Education Funding And Economic Growth, Corinna Campbell-Green

Graduate Theses and Dissertations

This research paper aims to investigate associations between education investments and economic growth on the state level. These relationships are measured in terms of two dependent variables: state gross domestic product output and cumulative personal incomes by state. These dependent variables, or indicators of economic growth were selected from previous supportive literature. The present study analyzes publicly available aggregate school finance data reports and aggregate GDP output reports for the year of 2018. Two hypotheses were tested to assess these associations. The results of the present study showed significant, positive associations for both tested hypotheses. This study further supports existing …

Creating A Workforce Analytics Action Plan (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

An action plan can be a useful tool for implementing workforce analytics, especially if there are multiple people involved in the process. This resource provides some general advice on action planning, with specific examples for advancing the use of workforce analytics.

What is an Action Plan?

An action plan outlines the actions, resources, and people needed to achieve goals. It is vital to strategic planning. Action plans include the following components:

• A well-defined goal
• Tasks/steps needed to reach the goal
• Individuals or teams responsible for each task
• Task milestones and timeframes
• Resources and data needed to complete tasks
• Evidence or …

Mental Health, Substance Abuse And Recidivism: Perceptions Of Key Justice System Stakeholders In Southern California, Tabari Zahir

Electronic Theses, Projects, and Dissertations

Despite the 2011 landmark decision of the United States Supreme Court ordering the California authorities to address prison overcrowding, the Golden State still faces significant challenges dealing with the size of its correctional population. Recidivism plays a preponderant role in slowing down the momentum toward overcoming relatively high rates of incarceration across the state. The purpose of this study was to explore the perceptions of key human services stakeholders about the intersection of three major challenges in the California criminal justice system: mental health, substance use, and recidivism. Embracing a continuum of care approach, this study ultimately attempted to explore …

Profiling A Unique Female Serial Killer: Aileen Wuornos's Life Of Violence, Phyllis Chesler

Dignity: A Journal of Analysis of Exploitation and Violence

No abstract provided.

Bridging The Gap Between Foster Youth And Higher Education: Perspectives Of Social Workers, Marielena Lozano

Electronic Theses, Projects, and Dissertations

This research examined the perceptions of child welfare social workers in their role of supporting foster youth. Specifically, this study will focus on factors contributing to support for foster youth to obtain post-secondary education or vocational training.

This study utilized a qualitative research design. Data were collected from individual, semi-structured interviews with six volunteer participants in Southern and Northern California using a snowball sampling method. Throughout the interviews, the researcher asked current or former child welfare social workers to describe their perceptions and experiences in supporting foster youth in obtaining higher education.

The study found several themes related to the …

Child Abuse Awareness And Prevention Programs In Elementary Schools: An Educators' Perspective, Sara Headen

Electronic Theses, Projects, and Dissertations

This research project focuses on educators’ perceptions regarding implementing a child abuse awareness and prevention program in elementary schools. Participants for this project were teachers who were recruited from an elementary school located in Southern California. This project was completed using a qualitative data gathering method. Interviews were conducted and recorded through a video conferencing software program. The data gathered from the interviews was then transcribed and analyzed. The study found that all the participants were in support of implementing a child abuse awareness and prevention program in elementary schools. Concepts related to educator’s perception included their experience reporting child …

Social Worker’S Adjustment And Perception When Dealing With Double-Exposure During A Natural Disaster, Magaly Santos

Electronic Theses, Projects, and Dissertations

Limited research captures the perceptions and adjustments of social workers living and providing treatment in the same communities during a disaster. Few studies have captured the stressors and responsibilities put on social workers during an ongoing disaster. This paper reports the findings of the double-exposure captured using a qualitative approach in collecting interviews from nine mental health professionals who continued working during the outbreak of the COVID-19 pandemic. A constructivist paradigm was used to capture each participant’s reality. Participants described the sudden change to remote work as difficult when having to find the balance between work and life demands, providing …

The Utilization Of Mental Health Education In Schools For Prevention Not Just Intervention, Ashley Williams

Electronic Theses, Projects, and Dissertations

The prevalence of mental illness in adolescents is more extensive than in previous years. In schools, social workers have been utilized to address mental health episodes in students, however, they generally do not get involved until the adolescent’s mental health episode is critical and unmanageable without social support. This needs to change. The purpose of this research study is to assess for adolescent’s knowledge of mental illness and mental wellness. The targeted population is school-aged children in grades K through 12, however the respondents of the study were student educators due to the protected status of school-aged children. This study …

Intersectionality And Accessibility To Social Services, Nora Khuder

Thinking Matters Symposium

In times of a crisis the intersectionality of sex, class, and ability creates a vulnerable population. Many available “resources'' are exhausted, due to high demand. Intersectionality signifies the impact of multiple intersecting identities in society as a direct correlation to the specific and unique barriers of marginalized groups. Resources are currently limited due to the lack of representative data. Although many studies have been conducted, many researchers have failed to capture the need of social services in rural areas.

Understanding How Nimby-Ism Shapes Portland, Maine’S Homeless Policies: A Qualitative Study, Eleanor Ginder

Thinking Matters Symposium

On June 17, 2019, after a prolonged period of community concern, the Portland City Council voted to relocate the city’s homeless shelter from the rapidly gentrifying Bayside neighborhood to a wooded area at the city limits. As municipal shelters continue to move away from metropolitan areas, the impact of NIMBY-ism on local and state policies related to homelessness cannot go unnoted. By analyzing publicly available testimony that occurred in the months after the decision to relocate, a variation of NIMBY-ism begins to emerge. This phenomenon, which could be referred to as “neo-NIMBY-ism” is characterized by individuals with lived experience of …

Child Welfare Service Worker's Perspective Of The Juvenile Justice System, Valorie Antone, Kathryn Whitehead, Alexander Comeau, Zoe Donvan

Thinking Matters Symposium

Prior literature indicates youth who have had adverse childhood events or are diagnosed with a mental illness are more likely to become involved in the juvenile justice system (Chappard & Maggard, 2020). While research has been performed to involve juvenile justice workers and juveniles that have been involved in the system, there has been little involvement by the child welfare workers who have followed the trajectory of the youth from the beginning of involvement. This study investigates the perceptions of child welfare workers regarding youth involvement in the criminal justice system, addressing a current gap in the literature. In terms …

Seductive Details In Training, Megan Paul

Umbrella Summaries

What are seductive details?

In a learning environment, seductive details are interesting but unimportant details that are not necessary to achieve the instructional objective (Garner et al., 1989). The information may be tangentially related to the topic but is not relevant to the main teaching goal. Such details are often included for the purpose of making the topic more interesting and engaging. There are many potential types of seductive details; they can be visual, verbal, or aural—static or dynamic images (e.g., illustrations, photos, animations), written or spoken words (e.g., text, narration), or sounds (e.g., music; Sundararajan & Adesope, 2020).

Why …

The Role Of Occupational Therapy With The Homeless Population: A Scoping Review, Shelby Osborne, Steven M. Gerardi, Gina Benevente

Spring 2021 Virtual OTD Capstone Symposium

Homelessness is a global and national occurring pandemic. Individuals experiencing homelessness tend to lack education; health resources; stress management; social, independent, vocational, and leisure skills. These causes of homelessness create adverse impacts on occupations leading to situations described as occupational injustice and barriers to occupational engagement. Due to these adverse impacts on occupations, homelessness is of concern to the occupational therapy profession. It is necessary to identify in what behaviors occupational therapy practitioners are engaging with this population to increase occupational performance and decrease occupational injustice.

The theoretical framework of the Model of Human Occupation and the Occupational Therapy Practice …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Provision Of Personal Protective Equipment, Quality Improvement Center For Workforce Development

Other QIC-WD Products

At the beginning of the Coronavirus pandemic some child welfare jurisdictions required continued, in-person contact with children and families, and workers struggled to obtain appropriate personal protective equipment (PPE), including masks, gloves, gowns, hand sanitizers, to protect themselves (and their families), as well as their clients. In March of 2020, the National Council on Juvenile Crime and Delinquency conducted a survey of juvenile justice and child welfare agencies in 20 states on agency response to COVID-19. Child welfare agency respondents reported that inadequate PPE was the most significant challenge they faced at that point in the pandemic. Survey recommendations included …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Addressing Worker Stress And Trauma, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Studies and our own assessment of secondary trauma in the eight QIC-WD study sites indicate that up to 75% of child welfare caseworkers, especially those with high caseloads and exposure to traumatized families and children, are at risk of experiencing secondary traumatic stress and PTSD. The Coronavirus pandemic exacerbated an already beleaguered workforce. Data from previous pandemics is alarming. Research from the SARS pandemic indicates that survivors often developed PTSD which could last for many years. Those most affected were health care workers who, similar to child welfare workers, were impacted by the social isolation imposed by authorities to contain …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Technology, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The child welfare workforce is responsible for ensuring children’s safety and well-being, delivering treatment, and intervention services to families. Workers must document child and family information, service plans, and visit records in secure data systems, that are often only accessible from an office. When the COVID-19 pandemic struck, many states had to rapidly pivot to remote technology to conduct mandatory visits of children in foster care and engage in supervised visitation between children and their families. They also had to determine how to provide oversight of treatment and intervention services required through case plans even though many provider services had …

Workforce Scorecards, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

What Is a Child Welfare Workforce Scorecard?

A Workforce Scorecard is a tool that can be used to track key performance indicators (KPIs) related to workforce outcomes of interest. This approach is derived from the balanced scorecard (Kaplan & Norton, 1992) and HR scorecard (Becker, Huselid, & Ulrich, 2001) strategic planning tools. The process involves linking key strategic goals to workforce-related initiatives and KPIs to demonstrate the alignment between the outcomes being measured and overarching child welfare strategic goals. The scorecard allows agency leaders to monitor progress towards key HR and workforce objectives. The scope of the scorecard can be …

System Archetypes, Mikayla Branz, Allie Farrell, Min Hu, William Liem, Ellis Ballard

Social System Design Lab

K-12 education presents an incredibly complex system that makes solving problems challenging.

Often, we implement changes with the best of intentions, only to see problems get worse rather than better. Many of the structures that cause these patterns can be found all around us - in schools, in businesses, in non-profit organizations, in health systems, and in communities. By learning about these common structures or system archetypes, we can start to identify and anticipate them.

The purpose of this brief is to describe how education stakeholders can use system archetypes as a tool for recognizing, anticipating, and addressing the system …

Framing Dynamic Problems, Ebuwa I. Evbuoma, Allie Farrell, Min Hu, William Liem, Ellis Ballard

Social System Design Lab

No abstract provided.

Mental Models, Lucy Chin, Allie Farrell, Min Hu, William Liem, Ellis Ballard

Social System Design Lab

A central principle of the systems thinking perspective is that system structures are supported and held in place by our underlying beliefs, mindsets, and goals (See Brief 1.01 - Systems Thinking Iceberg). Therefore, in order to transform and redesign systems we must also transform our mindsets. The purpose of this brief is to introduce the concept of mental models, and to discuss how system dynamics tools can be used to elicit, negotiate, and transform them.

Characteristics Of Complex Problems, Allie Farrell, Min Hu, Ebuwa I. Evbuoma, William Liem, Ellis Ballard

Social System Design Lab

Many of the social challenges we care about feel like messy, wicked knots (or a pile of tangled headphones). When we pull on a thread in one place, we create new, tighter knots elsewhere. The messy nature of these challenges is due to, among other things, their complexity. Understanding key features of complex problems helps us understand why problems in education can be especially resistant to change. The purpose of this brief is to share (some) characteristics of complex problems, and introduce system dynamics as a set of tools for managing this complexity.

Understanding Systems From A Feedback Perspective, Allie Farrell, Min Hu, Lucy Chin, Ebuwa I. Evbuoma, William Liem, Ellis Ballard

Social System Design Lab

Systems perspectives encourage us to see the world as an interconnected system of causal relationships. A fundamental idea of system dynamics perspective the focus on feedback thinking – looking at cause and effect as not just moving in one direction. The purpose of this brief is to introduce the concept of feedback thinking through the lens of challenges in K-12 education, and present Causal Loop Diagrams as tools to describe feedback relationships between components of a system

Accumulations, Mikayla Branz, Allie Farrell, Min Hu, William Liem, Ellis Ballard

Social System Design Lab

There are several features of complex systems that make creating change in K-12 education difficult, including: delays between the intervention and outcome, unexpected or confusing responses to interventions, and differences in how individuals and groups experience the same systems. The concept of “accumulation” provides important insight into how misperceptions, delays, and counter-intuitive system responses occur in education change efforts. Stock [BE1] and Flow Diagrams are visual tools to identify and visually describe key accumulations in the systems and facilitate conversations to understand systems better.

The purpose of this brief is to describe how the concept of accumulation can help us …

Systems Thinking Iceberg: Diving Beneath The Surface In Education Systems, Ebuwa I. Evbuoma, Min Hu, Allie Farrell, William Liem, Ellis Ballard

Social System Design Lab

The iceberg is a classic metaphor that is applied to many disciplines beyond systems thinking. The metaphor describes a situation in which what you see (the tip of the iceberg) is only a small portion of what you can’t see (a large, hidden mass of ice below the surface). In systems thinking, we use the iceberg metaphor to think about what is “under the surface” driving the individual events that we see: (1) Patterns of events over time, (2) System Structure that give rise to these patterns and, (3) Beliefs, Mindsets and Goals that inform the design of system structures. …

Pedagogical Agents, Megan Paul

Umbrella Summaries

What are pedagogical agents?

Pedagogical agents are “lifelike characters presented on a computer screen that guide users through multimedia learning environments” (Clarebout & Heidig, 2012, p. 2568). Pedagogical agents can vary in multiple ways. The following characteristics have been most studied: appearance (two-dimensional [2D] vs. three-dimensional [3D]), eye gaze, facial expression, gesturing, motion, and gender. The simplest pedagogical agent would be a static, 2D image with just text, and a complex agent would be a dynamic, 3D person or character that talks, gestures, and has eye movements and facial expressions.

Why are pedagogical agents valuable?

Pedagogical agents are valuable because …

Supportive Supervision And Resiliency Ohio - Intervention Background, Quality Improvement Center For Workforce Development

Other QIC-WD Products

What is the intervention and why was it selected? The Quality Improvement Center for Workforce Development (QIC-WD) conducted a comprehensive needs assessment with nine participating Ohio counties in partnership with the Ohio Department of Job and Family Services (ODJFS). The assessment revealed that organizational culture and climate across counties was above average in rigidity and resistance, and below average in engagement. In addition, over half of staff had recently experienced elevated levels of secondary traumatic stress (STS) symptoms. Supervision was also identified as a challenge at every level of the agencies (i.e., from directors to managers, managers to frontline supervisors, …

Kesejahteraan Dan Ekologi Anak Angkat Warga Negara Indonesia Dalam Pengangkatan Anak Antarnegara (Intercountry Adoption) Menghadapi Negara Baru, Monica Sundawati Susanto, Johanna Debora Imelda

Jurnal Ilmu Kesejahteraan Sosial

Adoption is currently one of the efforts chosen by several couples to have children. Adoption of children currently being processed in Indonesia is not only for prospective adoptive parents who are Indonesian citizens, but can also be processed for foreign citizens who wish to adopt Indonesian citizens (intercountry adoption) which has been regulated in the Government through Government Regulation Number 54 of 2007 concerning the Implementation of Child Adoption. In these regulations, children who can be adopted are neglected or neglected children. Therefore, adoption is carried out with the aim of protecting and improving the welfare of the child. The …