Social Work Commons^™

Coach Ohio- The View From The Site Implementation Manager, Vincent Ciola

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Vincent Ciola: I am the Site Implementation Manager in Ohio for our QICWD initiative, Coach Ohio, and work for the Ohio Department of Job and Family Services. Ohio is a county administered system, so I work with nine diverse counties on this project. It has been inspiring to see the dedication to the child protection workforce in each of these different places. I also work on Ohio’s improvement plan for round three of the Child and Family Services Review (CFSR). In that work, I focus on strategies to achieve comprehensive assessment and planning with all our families. I’ve been intrigued …

Recruitment, Megan Paul

Umbrella Summaries

What is recruitment?

Recruitment refers to efforts by organizations to make potential job candidates aware of job openings and influence whether they apply, maintain interest in the job until an offer is made, and accept an offer (Breaugh, 2008). Note that although applicants may be affected by strategies used to assess their qualifications and potential (e.g., interviews), those activities are not considered part of recruitment and will not be covered in this summary. Further details will be provided in the umbrella summary on employee selection.

Why is recruitment important?

The most obvious reason that recruitment is important is because vacancies …

Texas Decreased Caseworker Turnover. The Qic-Wd Is Implementing And Testing Some Of Their Strategies And Building Evidence, Quality Improvement Center For Workforce Development

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The QIC-WD is dedicated to building evidence. Foundational work in the early years of the Center included combing the literature from multiple fields (e.g., business, education, industrial-organizational psychology) to inform strategies to strengthen the child welfare workforce. In 2018, Casey Family Programs reported on how the Texas Department of Family and Protective Services (DFPS) reduced caseworker turnover by implementing multiple changes to system operations (How did Texas decrease caseworker turnover and stabilize its workforce?). This post discusses how the QICWD is working with eight other jurisdictions and building on what was learned in Texas. According to the report, Texas initiated …

The Experience Of Children's Mental Health Leaders During Times Of Constraint: A Narrative Study, Jody Levison-Johnson

Antioch University Dissertations & Theses

Across the United States, each state has a public mental health system that is designed to support children and youth with emotional and behavioral challenges. This is critically important as recent estimates show that one in six children in the United States has a diagnosed mental health condition (Whitney & Peterson, 2019). The design and structure of these systems vary by state, but consistent across them is the presence of a state-designated leader who is faced with an array of constraining factors that influence their behavior and shape the resulting system. This study describes the experience of leaders in children’s …

From Muhammed To The Jobup: Engaging Malemployed Immigrants Through Journalism, Tiziana Rinaldi

Capstones

I focused my graduate work on the local community of malemployed immigrants. They are foreign-educated newcomers — medical doctors, pharmacists, teachers, lawyers and engineers, to name a few of their professions — who lack the resources to find skill- appropriate work in the U.S. They end up either unemployed or working at "jobs for which they’re overqualified or overeducated or both,” I wrote for NJSpotlight in 20171.

Using the social journalism method2 of engaging members of a chosen group to fill important if not crucial information gaps, I developed The JobUp, a series of free, offline educational events, as my …

Recent Research To Build Knowledge Of The Child Welfare Workforce, Quality Improvement Center For Workforce Development

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Child welfare worker turnover is costly and can negatively affect the relationship between families and the child welfare agency. The Quality Improvement Center for Workforce Development (QIC-WD) aims to build the body of evidence in the child welfare field to better understand worker turnover and strategies to address it. Although turnover is a widely acknowledged problem, there has not been reliable data to calculate staff turnover, caseloads, and workforce capacity. A recent study and article, Characteristics of the Front-line Child Welfare Workforce (Edwards & Wildeman, 2018), makes available a new data source and provides an analysis of workforce data from …

Using Behavior Economic Nudges To Facilitate Client Follow-Through In Financial Coaching, Charlene Hurst

Electronic Theses and Dissertations

While benevolence-based programs have been a large part of meeting immediate financial needs of the poor, they lack the relational aspect needed to facilitate long-term behavior change. Recently many social service organizations have adopted financial coaching as a promising replacement for benevolence programming. The field of coaching has dealt with its own challenges. Most coaching practitioners surveyed in 2016 and 2019 acknowledged lack of client follow-through as their number one challenge. Behavior economics offered nudges as a solution. Nudges are cues placed within the physical environment to prod clients toward behavior change. A quantitative field study was conducted to evaluate …

Using Technology To Reduce The Burden Of Paperwork: Preliminary Lessons Learned From The Qic -Wd Virginia Site, Quality Improvement Center For Workforce Development

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The Quality Improvement Center for Workforce Development (QIC-WD) partnered with the Virginia Department of Social Services (VDSS) in 2017 to conduct research examining the efficacy of technology interventions aimed at reducing child welfare staff turnover and improving child welfare outcomes. Virginia is a state-supervised, countyadministered child welfare system. The state elected to study the implementation of and outcomes from job modernization technology interventions in 18 localities. These 18 localities represent a workforce of approximately 450 of the state’s 2,200 frontline staff. The intervention is occurring in multiple phases: (1) transcription services; (2) a mobility technology application; and (3) a Comprehensive …

Plastic Bags And Bamboo Stools, Grace R. Bithell

Marriott Student Review

This paper conducts a critical analyses of microfinance institutions. It gives an overview of the complexities of credit in developing countries and shows how microfinance fits into the equations. It discussed the successes and failures of microenterprises in trying to alleviate poverty. It also delves into best practices pertaining to lending to the poor and how microfinance is impacted by culture in developing nations.

Introducing Virginia’S Mobile Solution, Quality Improvement Center For Workforce Development

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The Virginia Department of Social Services (VDSS) and the 18 local departments of social services (LDSS) identified the lack of technological supports to help child welfare workers complete the administrative tasks of their job as a cause of turnover. The Virginia site rolled out the first part of their intervention (transcription services) in 2018 and is now preparing to roll out a mobile application in late fall 2019. This one-page summary describes COMPASS, Virginia’s mobile app designed to make it easier for workers to manage the administrative aspects of their job.

Designing Rigorous Tests Of Workforce Interventions In Complex Environments, Quality Improvement Center For Workforce Development

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Public child welfare agencies continually struggle with how to address issues of staff recruitment and retention. Furthermore, very little evidence exists regarding what works to attract, select, and retain talented staff. Much of what agencies do to address workforce issues is never formally evaluated and successes are not published widely. Thus, agencies confronted with urgent retention needs have little to go on to identify an intervention that is likely to succeed. The Quality Improvement Center for Workforce Development (QIC-WD) was funded by the Children’s Bureau to begin to address this issue, in part through carefully selected, and rigorously evaluated interventions …

Place-Making By Black And Latinx Students In Predominantly White Institutions: Participatory Design And Meaning Making Through A Social Enterprise, Joshua P.H. Livingston

Dissertations, Theses, and Capstone Projects

Black and Latinx male retention in post-secondary institutions, particularly predominantly white institutions (PWI), remains a critical social problem. Even though many PWIs set up structures to welcome and support Black and Latinx males, those structures are defined and created through dominant cultural norms. They have been challenged to mitigate the individualized facets of disengagement. A social innovation, proof of concept model was conceptualized, designed, and developed alongside Black and Latinx males in college. Social innovation is defined as a new way of approaching long standing and complex problems. Proof of concept (PoC) helps to validate that processes and designs are …

Secondary Traumatic Stress Among Child Welfare Workers, Quality Improvement Center For Workforce Development

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There is growing evidence to suggest that child welfare workers are experiencing high levels of secondary traumatic stress (STS) as a result of exposure to traumatized clients in crisis (e.g., Barbee, et al, 2018). The Quality Improvement Center on Workforce Development (QIC-WD) surveyed 1,113 front line child welfare workers in 13 jurisdictions between November, 2017 and March, 2018 using the Bride (2007) Secondary Traumatic Stress Scale as part of a comprehensive workforce needs assessment. An average of 54% of participants reported clinical levels of STS. When these elevated numbers are compared to the original Bride research of social workers, they …

Effectively Using & Sharing Data, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

The QIC-WD recently had the opportunity to talk with a group of human services training evaluators in Baltimore about how to effectively use and share data. The QIC-WD has a dissemination plan and data visualization experts to help our team and our sites use and share data for a variety of purposes. We shared the following tips to help evaluators determine what to share, when, and why.

• Plan for dissemination – that is, identify who needs the information and how best to get it to them.
• Consider who is in your target audience and how they like to receive information. …

Using A Logic Model To Guide Workforce Interventions, Quality Improvement Center For Workforce Development

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The QIC-WD uses logic models—visual representations that depict the resources that go into and expected results that will come out of the implementation of a program—to guide the implementation and evaluation of the selected interventions. A logic model is developed after the intervention is selected and must fit within the overall theory of change, as part of the exploration phase of the project. Read this summary (originally developed on behalf of the Center for States) by Dr. Megan Paul, the QIC-WD Workforce Team Lead, to learn more about why a jurisdiction should create a logic model and see what a …

Kontribusyon Ng Mga Pribadong Pamantasan Sa Pilipinas Sa Paglikha Ng Yamang-Kaalaman, Tereso S. Tullao Jr

Angelo King Institute for Economic and Business Studies (AKI)

Ang pagpapahalaga sa yamang-kaalaman ay nakaugat sa pagpasok ng ekonomiya ng kaalaman na ipinakikita sa mga pwersa ng Industriya 4.0 o Ikaapat na Rebolusyong Industriyal. Pananaliksik at inobasyon ang lumilikha ng yamang-kaalaman. Dahil ang pananaliksik ay maituturing na isang pampublikong produkto, may papel ba ang mga pribadong pamantasan sa paglikha ng yamang-kaalaman? Tinatasa sa sanaysay ang ambag ng mga pribadong pamantasan sa Pilipinas sa paglikha ng yamang-kaalaman sa pamamagitan ng kanilang publikasyon sa mga Scopus journal relatibo sa publikasyon ng mga pampublikong pamantasan. Lumalabas na napakalawak ng ambag ng mga pribadong pamantasan kahit na walang tinatanggap na tulong mula sa …

Supportive Supervision And Resiliency Ohio - Guidance For Coaches Supporting Resilience, Quality Improvement Center For Workforce Development

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I. Preparation for Coaching Session A. Preparation of Supervisor ➢ Review Coaching Skills and Coaching Process (see Pgs. 4-5 Coaching in Child Welfare Participant Guide from the Supervisor’s Coaching Training) ➢ Reflect on how coaching builds a trusting relationship ▪ Commitment to confidentiality ▪ Clear mutual understanding of coaching, the process and expectations ▪ Modeling the coaching mindset/skill set ➢ Review the basics of Resilience Alliance (Handout of Slide Deck provided at the Supervisor’s Coaching Training) B. Preparation of Caseworker (can be done by supervisor in unit/team meeting) ➢ Discuss how Resilience coaching is a part of supportive supervision ➢ …

Transformational Relationships: Re-Framing Impact In Faith-Based Social Service Organizations, Sonja E. Schappert

Master's Projects and Capstones

Theories of change and logic models are the industry standard foundation for impact evaluation. However, half of all nonprofits do not use these models due to resource constraints or the perception that their work does not fit into a model. This is especially true in relationship-based programs, such as those in faith-based social services. This Capstone examines the influence of relationship theory on a faith-based organization’s impact. The research methodology included deductive, action-based research with a foundational literature review focused on nonprofit planning and evaluation theory and social science theory. Then a total of 6 expert interviews were conducted, 3 …

Promoting Workplace Health Using Wearable Technology: A Mixed Methods Study In A Nonprofit Organization, Mitchell Tarver

Dissertations

Despite efforts to improve the designs and benefits of workplace wellness programs (WWPs), there are two major problems preventing employers from optimizing the human capital of their employees: (a) many WWPs are limited and do not include an exercise component, which increases the potential for chronic health conditions; and (b) more than 50% of employees are reluctant to participate in WWPs due to the common barriers of time, convenience, and location. A lack of physical activity is a problem because studies have shown that chronic conditions increase rates of absenteeism and presenteeism, both of which increase productivity loss. Additionally, low …

Oklahoma Selects And Designs A Selection Intervention, Quality Improvement Center For Workforce Development

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Oklahoma’s Quality Improvement Center for Workforce Development Steering Committee has decided to refine the selection process for new child welfare workers as part of their ongoing commitment to hiring a dedicated, talented workforce and supporting that workforce in practice with children, youth, and families. The committee spent much of 2018 doing a thorough needs assessment and exploration of their child welfare recruitment and retention challenges. Through this process they recognized that interviewing strategies and hiring decisions are made inconsistently across the state. The team acknowledged that this could result in the selection of individuals who are not the best fit …

Louisiana Selects A Workforce Intervention: Job Redesign & Teaming, Quality Improvement Center For Workforce Development

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For several years prior to the current Administration, Louisiana suffered through an unstated policy of “Do More with Less”: Fewer employees, higher caseloads, less resources, and high employee turnover. In 2016, the Louisiana Department of Children and Family Services (DCFS) leadership determined that supporting and stabilizing the child welfare workforce was a high priority. To strengthen its workforce, Louisiana will implement “Job Redesign and Teaming” as its QIC-WD intervention. The job redesign aspect of the intervention includes a comprehensive job analysis and process mapping to determine which tasks needed to be retained by the child welfare worker and which tasks …

Eastern Band Of Cherokee Indians Selects A Workforce Intervention: Onboarding, Quality Improvement Center For Workforce Development

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The Family Safety Program (FSP) serves the Eastern Band of Cherokee Indians (EBCI) to provide high quality and innovative care, utilizing an integrated model to ensure client access to behavioral health services and targeted case management. To retain a competent and committed workforce and best serve children and families, FSP partnered with the Quality Improvement Center for Workforce Development (QIC-WD) to be one of eight national project sites to test child welfare workforce interventions. In 2018, FSP conducted a workforce needs assessment, which revealed that staff had inconsistent job expectations for their own role and lacked understanding of the roles …

Milwaukee Selects A Workforce Intervention: Organizational Culture & Climate, Quality Improvement Center For Workforce Development

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The Division of Milwaukee Child Protective Services (DMCPS) of the Wisconsin Department of Children and Families (DCF) will be implementing and testing an organizational culture and climate intervention called ARC, which stands for Availability, Responsiveness, & Continuity. ARC is an organizational change process that has improved outcomes in mental health settings by: 1) introducing core principles to guide service improvement efforts, 2) embedding research-based organizational components for service improvement, and 3) fostering attitudes necessary for ongoing service improvement. DMCPS employs approximately 185 State employees. These employees conduct initial child protective service assessments, oversee ongoing case management services delivered by private …

Dallas Refugee Engagement Project, Anna Landreneau, Kovan Barzani, Uroob Haris, Lawrence Jiang, Michael Park, Thomas Schmedding

SMU Journal of Undergraduate Research

The full capabilities of well-structured project management are rarely realized outside of the scope of the respective profession. The tools and skills in which project managers specialize are furthermore often considered in high-level business contexts, but are far less remembered as crucial components to many other endeavors. This project portfolio serves as an insight into the structure and process of managing a short-term social awareness project and an exploration and application of various project management tools. It also provides a review of the success of implementing sound project management toward humanitarian work on a community level. Public Equity, the team …

The Principles Of Organizational Inaction, Roger A. Lohmann

Faculty & Staff Scholarship

Organization inaction and the absence of change are seriously understudied topics. This article (a spoof) reports on a research problem that identifies and studies four principles of organizational inaction: The time, subject matter, group size and controversy theorems together and separately explain a great deal of committee and organizational inaction. The article also introduces innovative techniques of invariant statistics and mystery sampling. The article is an extensive rewrite of a 'research report' that originally appeared in a peer-reviewed administrative humor journal, The Bureaucrat, in 1979.

Washington Selects A Workforce Intervention: Telework, Quality Improvement Center For Workforce Development

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The Washington State Department of Children, Youth, and Families (DCYF) will be implementing and testing the effectiveness of telework for child welfare field operations staff and their supervisors. DYCF is a stateadministered system with a total of 3,075 employees. There are approximately 1,600 field operation staff and 260 field operation supervisors that make up the majority of the child welfare workforce in the agency. A comprehensive workforce needs assessment showed a strong desire among employees to be able to work from home or an alternate work site. A telework policy existed but was inconsistently implemented, and the majority of employees …

Nebraska Selects A Workforce Intervention: Addressing Secondary Traumatic Stress, Quality Improvement Center For Workforce Development

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The Nebraska Department of Health and Human Services Division of Children and Family Services (DCFS) workforce intervention will address secondary traumatic stress (STS) among frontline staff and supervisors. Nebraska is a state-run child welfare system with about 400 Child and Family Service Specialists (CFSS) organized into five service areas across the state. Currently, the annual CFSS turnover rate in Nebraska is about 30%, but DCFS is committed to retaining and supporting high quality CFSS. Over the last year, DCFS has worked with the QIC-WD to review human resources (HR) data, feedback from the field (e.g., CFSS, supervisors, and administrators), and …

Supportive Supervision And Resiliency Ohio - Coaching In Child Welfare 2019 Participant Guide, Atlantic Coast Child Welfare Implementation Center

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Purpose: This training is designed to introduce supervisors to coaching concepts, provide them an opportunity to practice these skills in a safe environment, and receive timely feedback. Learning Objectives Upon completion of this day, the participant will:  Describe the purpose and structure of the training  Explore their preconceptions, feelings, beliefs and thoughts concerning coaching  Explore their assumptions about coaching  Develop a working definition of coaching for their state  Identify questions they would like answered by the end of the day  Recognize the 6 elements of the coaching mindset  State the importance of using …

Supportive Supervision And Resiliency Ohio - Coach Ohio Flyer 2019, Ohio Department Of Job And Family Services, Quality Improvement Center For Workforce Development

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What is Resilience? Resilience is a person’s ability to “bounce back” from hardship or a difficult situation. What is Resilience Alliance? Resilience Alliance is a series of weekly group sessions to create an improved, healthier work environment and help staff develop skills and behaviors that promote their physical and psychological well-being. The goals are to: • Decrease stress by enhancing resilience skills, increasing social support and changing the organizational culture • Help participants regulate their emotions and not engage in avoidance behaviors in response to traumatic situations • Reduce symptoms of secondary traumatic stress • Increase self-efficacy, collaboration and job …

"How Do I Look?": The Fashion Industry Needs A Makeover, Trang Chu Minh

Social Space

Despite the rise of socially responsible businesses and conscious shoppers, the fashion industry seems to be falling behind. It is common to read reports of clothing brands whose ethics and manufacturing practices are called into question—some even accused of slavery in their supply chains. But errant retailers aside, one still wonders: given the seasonal nature of what’s “on trend” and the prevalence of “fast fashion”, can this industry ever break out of the cycle of overproduction and overconsumption?