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Information Technology Training In The Public Sector : Essential Planning Elements, Betty Jean Reynolds

Dissertations and Theses

Information technology (IT) has revolutionized the workplace and the provision of government services, and rapidity of change makes IT training essential. Planning, however, can be haphazard, and public sector training might not fulfill training needs. Elements that are essential to planning for the success of IT training in the public sector were identified from the literature: IT training organization structure/training provider, methods of IT training delivery, assessment of IT training needs, IT training expenditures, specific IT training needs, and strategies for improving IT training.

IT directors of Oregon state agencies and chief information officers (CIOs) of exemplar states were surveyed …