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An Interface-Driven Analysis Of User Behavior Of An Electronic Health Records System, Kai Zheng, Rema Padman, Michael Johnson, Herbert Diamond

Michael P. Johnson

Objectives: This study sought to investigate user interactions with an electronic health records (EHR) system by uncovering hidden navigational patterns in the EHR usage data automatically recorded as clinicians navigated through the system’s software user interface (UI) to perform different clinical tasks. Design: A homegrown EHR was adapted to allow real-time capture of comprehensive UI interaction events. These events, constituting time-stamped event sequences, were used to replay how the EHR was used in actual patient care settings. The study site is an ambulatory primary care clinic at an urban teaching hospital. Internal medicine residents were the primary EHR users. Measurements: …