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Customer service

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Full-Text Articles in Public Policy

Effectiveness Of The Smart Government In Abu Dhabi Municipality: A Study Of The Customers’ Opinion, Hajar Saeed Alafreet Alkuwaiti Apr 2020

Effectiveness Of The Smart Government In Abu Dhabi Municipality: A Study Of The Customers’ Opinion, Hajar Saeed Alafreet Alkuwaiti

Theses

Smart government has become a new way of delivering services to the public that not only is efficient and quicker, but is also useful and convenient for the customers availing those services. By adopting advanced technologies government nowadays are transforming public services and offering enhanced experience to the customers. However, since these services are based on new technologies, people are often apprehensive of using them because of privacy security and other concerns and that creates challenges for smart government implementation. The current research that aims to understand if Abu Dhabi Municipality’s smart government initiatives are meeting customer service expectations and …


Using Input From Landlords Participating In The Dothan Housing Authority's Housing Choice Voucher Program (Hcvp) To Streamline Operations And Increase Retention, Michael C. Threatt Jan 2020

Using Input From Landlords Participating In The Dothan Housing Authority's Housing Choice Voucher Program (Hcvp) To Streamline Operations And Increase Retention, Michael C. Threatt

West Chester University Doctoral Projects

The Housing Choice Voucher Program (HCVP) is a public-private partnership between a landlord, voucher holder, and a Public Housing Authority (PHA). However, this public-private partnership appears to be a two-sided partnership instead of a three-way partnership as the HCVP was designed. Over 110,000 landlords have withdrawn from the HCVP since 2009, which has negatively affected housing choices for voucher holders. This phenomenon of landlords leaving the HCVP is a catastrophe problem for the rental housing crisis that is a part of the larger affordable housing crisis. The perception of institutional bureaucracy for landlords is their reality, and the unintended consequence …