Public Affairs Commons^™

A Poetic Call For And A Reflection And Commentary On Clarity, Understanding, Hope, Courage, And Compassion, Carroy U. Ferguson

Psychology Faculty Publication Series

Finding a published poem I had written as a teenager, titled “The Heavens Weep.” this article uses that poem as the basis for a commentary that reflects on the state of the world today (2026),  As a commentary, the article uses the poetic and metaphoric words in the poem as a relevant "reality check" for what is still going on today.  In essence, the commentary is about a call for Clarity, Understanding, Hope, Courage, and Compassion, or what I call Archetypal Energies, Higher Vibrational Energies that operate deep within our individual and collective psyches to creatively urge us to "see" …

12-Year Report Of The Massachusetts Community Mediation Center Grant Program (Fiscal Years 2013 – 2024), Madhawa Palihapitiya, Karina Zeferino

Massachusetts Office of Public Collaboration Publications

This report examines the development, performance, and impact of the Massachusetts Community Mediation Center Grant Program during its first 12 years, covering fiscal years 2013 through 2024. Established under Massachusetts General Laws Chapter 75, Section 47, the Grant Program provides operational and programmatic funding to qualified community mediation centers offering free or low-cost dispute resolution services through trained community volunteers. The Massachusetts Office of Public Collaboration at the University of Massachusetts Boston administers and evaluates the program.

Over the period examined, the Commonwealth’s annual appropriation increased from $650,000 in FY2013 to approximately $3.2 million in FY2024. This investment stabilized community …

Massachusetts Community Mediation Center (Cmc) Grant Program: Fiscal Year 2025 Evaluation Report, Madhawa Palihapitiya, Karina Zeferino

Massachusetts Office of Public Collaboration Publications

The CMC Grant Program remains a vital statewide investment in equitable access to justice and community well-being in Massachusetts. In FY2025, the Commonwealth allocated $3,100,202 to the Program, with $2,376,002 awarded directly to 12 community mediation Centers for operational support, technical assistance, and participation in statewide initiatives. These funds continued to serve as the financial foundation of the community mediation system, accounting for half of Centers’ collective revenue and enabling them to leverage an additional $2,435,797 from private, municipal, state, and federal partners—demonstrating strong public return on state appropriations. Despite a funding reduction in FY2025, the Program generated …

Increasing Housing Stability Through State-Funded Community Mediation, Madhawa Palihapitiya, Karina Zeferino

Massachusetts Office of Public Collaboration Publications

The Massachusetts Housing Mediation Program (HMP), administered by the Massachusetts Office of Public Collaboration (MOPC) at the University of Massachusetts Boston (UMass Boston), remains a critical resource for addressing housing instability and homelessness across the Commonwealth. By offering free mediation services to tenants and landlords/property managers at every stage of a housing dispute, the program plays a pivotal role in fostering housing stability.

Established in FY2021 as part of the Eviction Diversion Initiative (EDI) to mitigate housing crises during the COVID-19 pandemic and coordinated through the Executive Office of Housing and Livable Communities (EOHLC), the HMP has continued …

Archetypal Energies And Global Mental Health, Carroy U. Ferguson

Psychology Faculty Publication Series

As a keynote speaker at the Global Mental Health Conference 2024, held at Sophia University, Costa Mesa, CA, in-person and virtually, August 16-18, 2024, my topic was "Archetypal Energies As A Framework for Self-Empowerment and Well Being". The theme of this 2024 global conference was: Enlightened Minds, Compassionate Hearts, and Embodied Wisdom. To supplement my keynote address, I wrote this blog article titled "Archetypal Energies and Global Mental Health".

A New Diversity, Equity, And Inclusion Role For The Town Of Acton: Final Report, Edward J. Collins, Jr. Center For Public Management, University Of Massachusetts Boston, Center For Women In Politics And Public Policy, University Of Massachusetts Boston

Publications from the Center for Women in Politics and Public Policy

In June 2021, the Town of Acton’s Annual Town Meeting approved an FY22 capital budget request for a study of a Diversity Officer position and for follow-up implementation work. This action followed the establishment of a Diversity, Equity, and Inclusion Commission (DEIC) in Acton and several incidents of bias and hate experienced by residents and elected leaders in Acton and occurred amidst a racial reckoning in the United States.

In September 2021, the Town of Acton’s Diversity, Equity, and Inclusion Commission (DEIC) submitted a report with recommendations to the Select Board. The Commission was charged with “assessing the state of …

Legislative Study: Massachusetts Municipal Conflict Resolution Needs Assessment, Final Report, Massachusetts Office Of Public Collaboration, University Of Massachusetts Boston

Massachusetts Office of Public Collaboration Publications

The destructive public conflicts documented in this study caused dysfunction and harm to Massachusetts local governments and communities. The report documents how municipal officials are managing conflicts and the impact of current approaches to dealing with destructive public conflict. The needs that municipal officials identify as important for dealing with future destructive public conflict and strategies to address those needs are also documented.

Lessons From Lived Experience: From Fresh Insights To Effective Action, Lisa Deangelis, Maureen A. Scully, Andrea Wight

Emerging Leaders Program Team Projects

The 34 fellows in the 2014 Emerging Leaders Program worked with community partners to generate the theme, “Learning from Lived Experience: From fresh insights to effective action." Each year, the projects draw upon a theme or lesson from the prior year. Last year and this year, fellows saw how the lived experiences of both their stakeholders and themselves generated nuanced and appropriate approaches to problem-solving. The fellows worked with six community partners, giving their time and professional skills to understand how to frame complex social challenges, engage new partners and resources, and sharpen strategic plans. They conducted surveys, interviews, open …

The Silent Crisis: Including Latinos And Why It Matters, Representation In Executive Positions, Boards, And Commissions In The City Governments Of Boston, Chelsea, And Somerville, Miren Uriarte, James Jennings, Jen Douglas

Human Services Faculty Publication Series

The Silent Crisis: Involving Latinos in Decision-Making & Why Latino Representation Matters provides a measure of the economic, social, and political inclusion of Latinos at mid-decade in three cities of the Commonwealth where about one fourth of the state’s Latino population lives. Often wrongly referred to as a “new population,” Latinos have been present in Massachusetts since the end of the 19th century, arriving in large numbers beginning in the 1960s and 1970s and growing to nearly 630,000 persons (9.6% of the population) by 2010. That same year, they accounted for 62.1% of the population of Chelsea, 17.5% of the …

Fiscal Stress In American Municipalities: An Analysis On The Role Of The State As It Relates To Municipal Financial Health, Yong-Hua He

Public Affairs Capstones Collection

While municipal bankruptcy as a whole is rare in the United States, since the Great Recession, fiscal distress in municipalities is common. This is due to the compounding of decreased state aid, declining property values and increased need of services. In these fiscally and administratively challenging times, where the U.S. government is ripe and saddled with political discord, high debt/legacy costs, and decreased economic stability, can cities walk the stringent financial tightrope without falling head first? This research paper addresses the causations leading to municipal fiscal stress, role of the state as it relates to municipal financial health and best …

Family Cap: An Evaluation Of Child Exclusion Policies In Massachusetts, Gregory Ashe

Public Affairs Capstones Collection

Between 1992 and 1998, 24 states including Massachusetts adopted provisions specifically designed to reduce the fertility rates of welfare recipients. These adopted measures became known as Family Caps. Under Family Cap, families receiving Temporary Assistance for Needy Families (TANF) cash assistance would not receive increased aid for having another child. Proponents of this measure believe that by eliminating the financial incentive to have additional children, individuals on welfare would subsequently have smaller families. In this paper, I have used the most up-to-date TANF national data file to determine if an association between states with a family Cap provision and the …

Health And Wellness Programs In Massachusetts' Public Sector, Andrew Sullivan

Public Affairs Capstones Collection

This paper analyzes the availability of workplace health and wellness programs among Commonwealth of Massachusetts and municipal employees within the state. In addition, it evaluates the decision-making process that goes into building such a system as well as the benefits and limitations of health and wellness programs at both the municipal and state level. Within the employee base, the decisions related to healthy living are investigated, such as eating habits, exercise frequency and priority of living a healthy lifestyle. When compared between groups, it was found that municipal employees have a higher likelihood of living a healthy lifestyle compared to …

Challenges Facing Massachusetts Agencies, Richard Ferrari

Public Affairs Capstones Collection

For many residents of Massachusetts corrections is a part of the public sector that remains hidden behind tall walls topped with barbed wire. These walls do not just keep the inmate population on the inside, but keep the public out. This capstone provides a view from inside the walls of our corrections facilities. Interviews with high ranking corrections administrators throughout Massachusetts give an insiders perspective into the challenges facing Massachusetts corrections agencies. Over a billion dollars is spent on corrections in Massachusetts alone. This capstone looks at how that money is spent and the policies that dictate how our corrections …

Chief Executive Structure In Massachusetts Towns: The Relationship Between Authority Levels And Leadership Opportunities, Maureen A. Thomas .

Public Affairs Capstones Collection

Throughout Massachusetts towns and cities there are various organizational and chief executive structures that dictate levels of authority and leadership opportunities. Drawing mostly from the literature on city forms of government, this research explores the authority-level variations among town administrators and town managers in Massachusetts and examines how authority levels relate to leadership opportunities. A mixed methods approach is used via a survey instrument to the 215 Massachusetts town administrators and town managers, 7 in-depth interviews, and secondary data review. Levels of chief executive authority and leadership were found to vary widely among the 94 survey respondents. While quantitative results …

A Case Study Of The Regulations Imposed Upon Massachusetts' Prescription Monitoring Program, Meredith Rodman

Public Affairs Capstones Collection

This case study focuses on the effectiveness of the recent regulations imposed upon Massachusetts’s prescription monitoring program. Abuse and/or misuse of prescription opioids is becoming increasingly problematic within the United States and as a result many policy makers are looking for ways to combat the problem. In Massachusetts, the OxyContin and Heroin Commission was established to investigate the impact of both OxyContin and heroin on the state. The Commission delivered recommendations that eventually led the state legislature to make changes to Massachusetts’s prescription monitoring program. This study targeted five major stakeholder groups and asked a series of questions through interviews …

Financial Aid Administration: Effect And Innovation, Brendan Williams

Public Affairs Capstones Collection

As college costs continue to rise, the importance of financial aid to create equitable access to higher education has also risen. This increase in importance of financial aid has coincided with an increase in the complication of the financial aid process. This paper explores challenges of financial aid administration, the effect of financial aid, and potential innovations in the field. Through one-on-one interviews with administrators, students, college access organization employees and a college access researcher the common themes are explored highlighted. The qualitative analysis of these interviews revealed the financial aid process to be complicated and burdensome for everyone involved, …

Snap: An Evaluation Of How Families In A Low Socioecnomic Bracket Decide What To Eat., Kate-Marie Roycroft

Public Affairs Capstones Collection

The purpose of this research paper is to look at the major factors that influence how SNAP recipients make decisions about food purchases. The secondary purpose of this paper is to touch upon whether or not SNAP recipients suffer disproportionally from food insecurity and obesity-related chronic diseases. Three sets of interviews helped to inform this study: interviews with employees at the Department of Transitional Assistance (DTA), interviews with researchers who have studied SNAP recipients extensively as part of their work, and interviews with nonprofit coordinators that work with SNAP recipients after they are approved for their benefits. Additional data was …

An Analysis Of Employment Barriers Facing Blind People, William O'Donnell

Public Affairs Capstones Collection

Blind people, the target population being analyzed, possibly face higher rates of unemployment or underemployment compared to others with disabilities. They face higher poverty rates than any other minority group or group of people with disabilities. Typically, various statistics cite that 70% of working-aged blind people are not in the workforce. Federal acts have been implemented to increase employment outcomes in an attempt to improve employment outcomes for all with disabilities. The ADA and ADAAA been implemented to mitigate and/or eliminate barriers. This study used qualitative research to analyze data from participants to investigate whether or not they were employed …

Aging In Boston: Preparing Today For A Growing Tomorrow, Jan E. Mutchler, Bernard A. Steinman, Caitlin Coyle, Hayley Gleason, Jiyoung Lyu, Ceara Somerville

Gerontology Institute Publications

Boston’s population is becoming older than ever before. The oldest Baby Boomer is approaching 70 and reinventing what it means to be a “senior citizen.” Waves of Boomers will forge a new path into later life, creating a population of seniors that is larger and more long-lived than previous cohorts, and diverse in new ways. In 2010, more than 14% of Boston’s residents were 60 years or older, representing 88,000 older people. By 2030, projected increases in the older population will result in as many as 130,000 seniors residing in Boston. How will Boston accommodate its growing older population? What …

Financial Security Scorecard: A State-By-State Analysis Of Economic Pressures Facing Future Retirees, Christian Weller, Nari Rhee, Carolyn Arcand

Public Policy and Public Affairs Faculty Publication Series

As Americans increasingly worry about their retirement prospects, states play an important and growing role in retirement security policy. States already manage long-term care programs for the elderly through Medicaid. Concerned about the impact of future elder poverty on state and local budgets and their local economies, a number of states are exploring the creation of low-cost and low-risk retirement savings plans for private sector workers who lack access to pensions or 401(k)s on the job. Some states have developed programs to help older workers find work.

This report presents the Financial Security Scorecard, designed to inform state-level stakeholders and …

Evaluation Of The Jewish Community Housing For The Elderly Memory Support Initiative, Joan Hyde

Gerontology Institute Publications

Jewish Community Housing for the Elderly (JCHE) is a large, multi-campus organization that houses and serves 1,500 residents (80 market rate and 1,420 low income). The average age is 80 years old, with one-third of residents 85 and older. Three quarters of the residents are not native English speakers. Through HUD and other funding, JCHE offers a range of supports to these residents, including translators, interpreters and staff with language and cultural competence, meals, transportation and, through their Service Coordinators, facilitation of resident access to government benefits, home care and other services.

According to the Alzheimer’s Association’s 2012 special report …

Review Of Proposed Plan For New Police And Fire Facilities, Carver, Ma, Edward J. Collins, Jr. Center For Public Management, University Of Massachusetts Boston

Edward J. Collins Center for Public Management Publications

The Edward J. Collins, Jr. Center for Public Management at the University of Massachusetts Boston was hired by the Town of Carver to perform an independent assessment of the Buildings Study Committee’s proposals for the construction/renovation of three new public facilities including a fire station, police station, and elementary school. Specifically, the team from the Center was asked to review: 1) the selected and considered sites for the facilities; and, 2) the funding plan recommended by the Buildings Study Committee.

This analysis has been divided into two components. This, first report presents the Center’s findings as they relate to the …

Community-Based Analytics: Big Data And Decision Making For Community-Based Organizations, Michael P. Johnson

McCormack Graduate School General Publications (active until 2013)

Community-based organizations face significant challenges in identifying data needs, and assembling data resources for service provision, strategy design and advocacy. We develop principles by which CBOs can develop and share large datasets in order to formulate and solve decision problems that improve the well-being of localized, often marginalized or distressed communities. We illustrate these ideas using field research from Boston, MA.

Uplifting: Improvements In Boston Area Client Well-Being, Ryan Kling, Lisa Kalimon, Tanya Stepasiuk, Bukola Usidame, Ryan Mclane, Ryan Whalen, Ana Maria Sanchez, Michael P. Johnson Jr.

Public Policy Practicum Projects

LIFT-Boston, a local non-profit organization, entered into a collaborative partnership in September 2012 with McCormack Graduate School Public Policy Ph.D. students and faculty to develop and execute a research project. The goals of this endeavor were to assist LIFT-Boston in understanding the outcomes associated with its services and enable the organization to further pursue service goals.

The primary research questions respond to the organization’s most fundamental questions. These include how the organization’s unique service model impacts clients across several objective and subjective dimensions of well-being. Secondary questions focus on how these impacts may translate into increases or decreases in student …

Engaging And Expanding Communities: Widening The Circle Of Stakeholders, Lisa Deangelis, Maureen A. Scully, Andrea Wight

Emerging Leaders Program Team Projects

The 32 fellows in the 2013 Emerging Leaders Program (ELP) worked with community partners to investigate the theme, “Engaging and Expanding Communities".

They worked with six community partners, and identified ways to help them expand beyond their core stakeholders to a wider circle of stakeholders and broader potential impact. The fellows gave their time and professional skills to understand how to reach new business partners, new participants, new advisors, and new donors. They conducted surveys, interviews, and focus groups; explored social media options; examined best practices; and considered ways to tell powerful stories about the vitally important work of the …

Practicum Projects, Michael P. Johnson

Public Policy and Public Affairs Faculty Publication Series

Executive Summary LIFT-Boston, a local non-profit organization, entered into a collaborative partnership in September 2012 with McCormack Graduate School Public Policy Ph.D. students and faculty to develop and execute a research project. The goals of this endeavor were to assist LIFT-Boston in understanding the outcomes associated with its services and enable the organization to further pursue service goals. The primary research questions respond to the organization’s most fundamental questions. These include how the organization’s unique service model impacts clients across several objective and subjective dimensions of well-being. Secondary questions focus on how these impacts may translate into increases or decreases …

Lift Boston Client Well Being Study, Michael P. Johnson

Office of Community Partnerships Posters

LIFT-Boston, a local nonprofit, and a team of UMass Boston Public Policy PhD students, have engaged in a collaborative problem identification and goal setting focused on the effectiveness of LIFT’s unique service delivery model. LIFT uses volunteer advocates and a goal-oriented process with no eligibility criteria to assist clients in distress. Our study aims to help LIFT discover how their approach affects their clients’ well-being.

New England Statnet: A Community Of Practice In Performance Measurement, Michael J. Ward, Amy E. Smith, Edward J. Collins, Jr. Center For Public Management, University Of Massachusetts Boston

Office of Community Partnerships Posters

One way public organizations improve services is through the implementation of performance measurement programs. To help public managers address the challenges of performance measurement, knowing how others are using data in decision-making is valuable. Communities of practice are one way for public managers to access such information. StatNet began in 2008 as a network of municipal officials using data-driven performance management approaches. The group gathers three times per year for in-depth discussion of municipal governance, focusing on topics such as police, fire, budgets, constituent relations and DPWs.

Aging In Hingham: A Community Affair, Jan Mutchler, Caitlin Coyle, Hayley Gravette

Gerontology Institute Publications

The purpose of this needs assessment is to investigate the needs, interests, and opinions of mature residents of Hingham, Massachusetts, relating to their aging experiences and needs for age-related services. This assessment was undertaken by the Gerontology Institute of the McCormack Graduate School at UMass Boston on behalf of the Town of Hingham Department of Elder Services (hereinafter referred to as the Department of Elder Services). The focus of this report is on Hingham residents aged 60+ (referred to here as “Seniors”) and residents aged 45-59 (referred to here as “Boomers”). Information about these two age groups was obtained both …

Town Of Cohasset Senior Center Study, Jan Mutchler, Hayley Gravette, Caitlin Coyle

Gerontology Institute Publications

The Town of Cohasset is considering the construction of a new Senior Center that will provide the opportunity for expanded programming within a dedicated building. In support of planning efforts by the Town of Cohasset, a study was conducted by the Gerontology Institute of the McCormack Graduate School at UMass Boston. The study addresses the need for, and probable utilization of, a new Senior Center, and includes consideration of the recreational, educational and health-related programs that are likely to be offered through the new Center. Results of the study presented in this report respond to three questions: First, what are …