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Organizational Alignment: A Tool For Obtaining Greater Organizational Efficiency And Effectiveness In A State Government Agency, Patricia A. Collins

Dissertations

This study focuses on the modem day use of TQM, reengineering and privatization initiatives to gain efficiency and effectiveness in government operations, and the impact of alignment on the successful implementation of these three initiatives. A large state government agency which is currently using TQM, reengineering and privatization was used as a case study. Two-hundred-and-twenty-four employees were voluntary participants. This study examined three research questions: 1. Could the level of alignment, as hypothesized by Labovitz and Rosansky, be replicated with a sample of public agency employees? 2. Is the agency aligned, based on the Labovitz and Rosansky model, to successfully …