Public Administration Commons^™

Public Service Values And Disparate Performance: The Case Of Section 8 Housing Choice Voucher (Hcv) Program, Melissa Gomez Hernandez

FIU Electronic Theses and Dissertations

Public administration scholars accept that public service values guide administrators’ behavior. This guidance also derives from social and cultural values that motivate administrators’ individual attitudes. A part of the field recognizes that public servants play an active role during the implementation process through their daily use of discretion. Nevertheless, public administrators’ values and attitudes are rarely linked to policy implementation and organizational performance. In consequence, public policy evaluation seldom considers the role of values and attitudes of those implementing policy.

This study examines how public administrators’ values and attitudes towards citizens shape policy implementation and influence organizational and program performance. …