Public Administration Commons^™

Dysfunctional Uses Of Performance Information In Public Organizations: Understanding The Determinants Of Gaming Behavior, Shawn Benaine

FIU Electronic Theses and Dissertations

The use of performance information in decision-making is central to the practice of public management and is a common feature of modern governance (Kroll, 2015; Moynihan, 2008). The purposeful use of performance information brings about many benefits for public organizations, such as enhanced democratic accountability and responsiveness, as well as improved managerial decision-making in the public interest. However, there are dysfunctional uses of performance systems, such as performance gaming. This is a behavior where organizations or individuals manipulate data or effort in a way that undermines organizational goals. The dissertation seeks to understand what factors mitigate performance gaming. Prior research …

Organizational Social Capital And Performance Information Use: Analyzing The Link And Its Implications For Public Management, Michele Tantardini

FIU Electronic Theses and Dissertations

The use of performance information is the backbone of performance management. Performance information use refers to the willingness of public managers or other relevant stakeholders to incorporate quantitative or qualitative data in their decision-making. Both routine and nonroutine performance information is considered essential in managers’ decision making. Understanding the organizational factors that motivate public managers to use performance information is an important topic in the literature and practice of performance management.

Although the number of studies on information use is growing, little is known about the impact of Organizational Social Capital (OSC). OSC is composed of the sub-dimensions of social …