Public Administration Commons^™

Dysfunctional Uses Of Performance Information In Public Organizations: Understanding The Determinants Of Gaming Behavior, Shawn Benaine

FIU Electronic Theses and Dissertations

The use of performance information in decision-making is central to the practice of public management and is a common feature of modern governance (Kroll, 2015; Moynihan, 2008). The purposeful use of performance information brings about many benefits for public organizations, such as enhanced democratic accountability and responsiveness, as well as improved managerial decision-making in the public interest. However, there are dysfunctional uses of performance systems, such as performance gaming. This is a behavior where organizations or individuals manipulate data or effort in a way that undermines organizational goals. The dissertation seeks to understand what factors mitigate performance gaming. Prior research …