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- Administrative agencies ; Agenda setting theory (communication); Developing countries; Economic development; Federal government; Government productivity; Organizational effectiveness; Social policy; Strategic planning (1)
- Administrative agencies; Command and control systems; Editorials; Organizational change; Organizational effectiveness; Public administration; Reengineering (Management); Trust (1)
- Business communication; Communication in public administration; Communicative competence; Oral communication; Lecturers; Sincerity (1)
- Communication (1)
- Customer relations (1)
Articles 1 - 4 of 4
Full-Text Articles in Public Administration
Managing Through Strategic Agendas, Christine G. Springer
Managing Through Strategic Agendas, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author discusses the development of the Balanced Scorecard and strategic agendas on solving social and economic problems by the government. She stated reasons why organizations or countries choose to establish strategic agendas, such as it helps develop a vision, serves as a framework for monitoring government and nonprofit performance, and develops political platform. She concluded that its establishment is vital to success in developing countries and in the federal system of government.
Making The Message Matter, Christine G. Springer
Making The Message Matter, Christine G. Springer
Public Policy and Leadership Faculty Publications
The article provides tips on how to make effective communication in business and political office. According to the author, speakers should be sincere and consistent in delivering their messages to ensure that the public has grasped the given information. It also mentions the need to use sound and texture to make the message more memorable and inspiring.
Taking The Time To Rebuild Trust In Government, Christine G. Springer
Taking The Time To Rebuild Trust In Government, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author reflects on the importance of trust. She stated that trust is more significant than ever to public managers as trust in the government ebbs. It is important to public managers because it directly impacts the speed and cost of getting things done. Moreover, she considers command and control management and downsizing and reengineering as threats to any trust infrastructure.
Communication Counts, Christine G. Springer
Communication Counts, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author discusses the necessity of communications in a business setting. She cited the implementation of Plain Talk by the Annie E. Cassey Foundation which proves the fact that policy works best when decision makers, community residents and citizen customers communicate effectively. She also revealed that to surely achieve success in the business, it is suggested to never underestimate the emotional power of human nature and build a sense of community through continual communication.