Education Policy Commons^™

Npos And Their Stakeholders’ Psychological Contracts: The Value Of Implicit Expectations In Bolivia, Maria Renee Barreal, Roland Pepermans, Michael Dooms

Gobernar: The Journal of Latin American Public Policy and Governance

Managing non-profit organizations (NPOs) in developing countries constitutes a challenge due to the intrinsic hardship of their missions, and the pressure of balancing their stakeholder’s interests and needs. Beyond the explicit challenges NPOs face (e.g., attracting volunteers, retaining employees, accounting to donors), we tackle the implicit obligations and returns that volunteers, employees, and donors hold towards an NPO. By introducing the concept of Stakeholder Psychological Contracts (SPC) and its three currencies (relational, transactional and ideological), we identify how each creates value for these stakeholders in a different way, using data from 409 respondents, representing 7 Bolivian NPOs. Despite the high …