Public Affairs, Public Policy and Public Administration Commons^™

Employee Perception Of The Value Of Customer Focus Training In Public Transportation, Michael L. Dawkins

Walden Dissertations and Doctoral Studies

The number of service-oriented jobs has increased locally and nationally, and organizations are spending millions of dollars to train front-line employees to maintain customer satisfaction and compete in the service industry. Despite the financial investments of these training programs, little research has investigated the holistic effectiveness of customer-focused training (CFT) programs. Researchers found positive relationships between the constructs under investigation and reported that when CFT programs are delivered on a consistent basis with leadership support, they help build a service-oriented culture. The purpose of this case study was to investigate employee perceptions of CFT and relationships between performance, engagement, and …

Interagency Coordination Of Security Operations In A Large U.S. Seaport, Edmund Levy

Walden Dissertations and Doctoral Studies

Protecting U.S. transportation hubs against a wide variety of security threats, while avoiding undue interference with the normal operations of the hubs, is one of the greatest challenges facing security agencies. The problem addressed in this study was the limited information on the contributing factors to seaport security. The purpose of this case study was to explore issues that can inhibit efficiency of security agency operation and collaboration and to identify actions that have enhanced collaboration. Based on theories of organizational development, leadership, and security tradecraft, this study examined the activities related to maintenance of security at a large California …

The Political Correlates Of Sustainable Development: A Case Study Of Winter Park, Fl, Ariella Lvov

Honors Program Theses

How do cities find the path to sustainable development policy when confronted with constituent opposition? To address this dilemma, a case study of a small, land-locked city in Central Florida was conducted, whose long battle with sustainable development has been, at times, both successful and unsuccessful. Winter Park provides an excellent backdrop for studying which political correlates are requisite for the successful execution of growth policy. This study explores three sustainable development initiatives in Winter Park: (a) light rail, (b) SunRail, and (c) transit-oriented development. The researcher conducted an analysis of both archival research and structured interviews with local elected …

Transit And Economic Resilience, Arthur C. Nelson, Matt Miller, Joanna P. Ganning, Philip Stoker, Jenny H. Liu, Reid Ewing

Urban Studies and Planning Faculty Publications and Presentations

Do fixed-guideway transit systems facilitate resilience with metropolitan areas? There is little literature making this connection theoretically and none testing it empirically. This paper helps close this gap in both respects. In evaluating metropolitan areas with light rail transit systems the authors find evidence that transit corridors on the whole performed better than control corridors during the recovery period of two recessions: that of the early 2000s and the so-called Great Recession. In particular, during the Great Recession transit corridors outperformed control corridors among many economic sectors. Outcomes were more impressive during recoveries from both the recession of the early …

Office Rent Premiums With Respect To Distance From Light Rail Transit Stations In Dallas And Denver, Arthur C. Nelson, Dejan Eskic, Joanna P. Ganning, Shima Hamidi, Susan J. Petheram, Jenny H. Liu, Reid Ewing

Urban Studies and Planning Faculty Publications and Presentations

It seems an article-of-faith that real estate markets respond more favorably to location within one-half mile of transit stations. Planning and public decision-makers have thus drawn half-mile (or smaller) circles around rail transit stations assuming larger planning areas would not be supported by the evidence. Recent research, however, has shown market-responsiveness well beyond one-half mile. We contribute to this literature by evaluating the distance-decay function of office rents in metropolitan Dallas and Denver with respect to light rail transit (LRT) station distance. Using a quadratic transformation of distance we find office rent premiums extending in the range of two miles …

Commuter Rail Transit And Economic Development, Arthur C. Nelson, Matt Miller, Keuntae Kim, Joanna P. Ganning, Jenny H. Liu, Reid Ewing

Urban Studies and Planning Faculty Publications and Presentations

Commuter rail transit (CRT) is a form of rail passenger service connecting downtowns and other major activity centers with suburban commuter towns and beyond. Between 1834 and 1973, only three public CRT systems were built in the U.S. serving New York, Chicago and then Boston. There are now 25 such systems. Modern CRT systems aim to expand economic development in metropolitan areas. But do they? This paper evaluates the economic development performance of five modern CRT systems. The authors find that several economic sectors perform well within 0.50 miles of CRT stations. The authors offer planning and policy implications.

Comparing Two Common Approaches To Public Transit Service Equity Evaluation, Alex Karner, Aaron Golub

Urban Studies and Planning Faculty Publications and Presentations

Understanding the equity effects of transit service changes requires good information about the demographics of transit ridership. Both on-board survey data and census data can be used to estimate equity effects, though there is no clear reason these two sources will result in the same finding of impact. Guidance from the Federal Transit Administration (FTA) recommends using either of these data sources to estimate equity impacts. This article makes a direct comparison of the two methods for the public transit system in the Phoenix, Arizona metropolitan area. The results indicate that, although both sources are acceptable for FTA compliance, the …

Comparing Mode Shares For Non-Residential Destinations In Urban And Suburban Environments, Tasnia Subrin

Civil and Environmental Engineering Master's Project Reports

To ensure facility for multimodal transportation is one of the most important concerns in today's transportation sector, with initiatives being taken to make multimodal transportation popular. The built environment variables have a strong relationship with transportation mode choice, but whether that relationship holds true in urban and suburban neighborhoods in the same manner has not been considered. Using data for three non-residential land uses, this research explores whether the built environment variables in suburban areas influences mode share like it does in urban areas. We used survey data conducted at the establishments regarding respondents' travel characteristics from a previous study, …

But Do Lower-Wage Jobs Follow? Comparing Wage-Based Outcomes Of Light Rail Transit To Control Corridors, Arthur C. Nelson, Matt Miller, Dejan Eskic, Joanna P. Ganning, Jenny H. Liu, Reid Ewing

Urban Studies and Planning Faculty Publications and Presentations

Literature suggests that rail transit improvements should be associated with more jobs and perhaps increasing share of jobs in a metropolitan area. Literature and some research also suggest that such improvements should increase the number of lower-wage jobs accessible to transit. In this paper, we assess both in the context of all 11 light rail transit systems built in metropolitan areas of fewer than eight million residents in the nation since 1981. Using census block-level job data over the period 2002 to 2011, we evaluate change in jobs and change in metropolitan area job share for all jobs, and lower- …

Retail Rent With Respect To Distance From Light Rail Transit Stations In Dallas And Denver, Arthur C. Nelson, Dejan Eskic, Joanna P. Ganning, Shima Hamidi, Susan J. Petheram, Jenny H. Liu, Reid Ewing

Urban Studies and Planning Faculty Publications and Presentations

A growing body of recent research is challenging the assumptions underlying the half-mile-circle in planning for development around transit stations. In this article we review this literature and extend it to include retail land uses. We estimate the rent premium conferred on retail properties in metropolitan Dallas and metropolitan Denver, both of which have extensive light rail transit systems. We find that consistent with half-mile-circle assumptions, retail rent premiums extend only to about 0.30 mile from transit stations with half the premium dissipating after a few hundred feet and three quarters within the first 0.10 mile. We offer implications for …

Standardization Of Highway Construction Delay Claim Analysis: A Highway Bridge Case Study, Mohammed S. Hashem M. Mehany, Neil S. Grigg

Journal of Transportation Management

Highway construction efficiency is critical to highway users such as the trucking industry given today’s era of shortages in funding, and given the need for major re-investments in the highway system. One topic that can add to project costs relates to delays and how contractors are reimbursed for such delays. Delays are common in construction, especially in complex heavy highway and other infrastructure projects, and the claims they generate have negative effects on project schedules and costs. In spite of this, the analysis of claims is hindered due to the variety of methods and analysis techniques in use and lack …

A New Approach To Speaker Relevence Using A Logistics Executive In Residence Course, Stephen M. Rutner, Scott R. Cox, Maria E. Aviles

Journal of Transportation Management

This article addresses a new method to bring real world relevance into the Logistics, Transportation and Supply Chain Management classroom. A different type of Executive in Residence course focuses on using multiple industry speakers to provide a unique learning environment for today’s Millennial majors. While the majority of the paper is a thought based overview, a statistical analysis of student responses was used to compare various types of relevant courses. A simple comparison of various appropriate items was examined to identify if the Executive in Residence course increased learning. Both the anecdotal and statistical evidence suggests that the Executive in …

Workshop Synthesis: Sampling Issues, Data Quality & Data Protection, Jimmy Armoogum, Jennifer Dill

Urban Studies and Planning Faculty Publications and Presentations

This workshop discussed various aspect of the mathematical part of survey methodology, as well as archiving and confidentiality issues aimed at improving data quality and its use through time. Participants identified ways to correct or minimize bias by dealing with incomplete sampling frames, using weighing and imputing procedures. We discussed methods to archive and share GPS-based survey data to preserve anonymity. Finally, we debated research needs on these topics for the next following years.

Crash Frequency Analysis Of Left-Side Merging And Diverging Areas On Urban Freeway Segments: A Case Study Of I-75 Through Downtown Dayton, Ohio, Deogratias Eustace, Aline Aylo, Worku Y. Mergia

Civil and Environmental Engineering and Engineering Mechanics Faculty Publications

This paper analyzes the effect of left- and right-side merging and diverging areas and other variables such as light condition, roadway pavement condition, drivers’ age and presence of construction work zones on the occurrence frequency of crashes. A 6.5-mile (10.5-km) section of I-75 that passes through downtown Dayton, Ohio was considered. The area of interest has a high traffic volume and consists of different geometric design challenges including closely spaced merging and diverging ramps. A four-year record of crash data (2005–2008) and a statistical modeling technique that assumes a negative binomial distribution on generalized linear models (GLMs) were used to …

The Effects Of Discussion And Information On Public Support For Tax And Fee Increases For Transportation, Juita-Elena Yusuf, Lenahan O'Connell

School of Public Service Faculty Publications

This research note compares the effect on willingness to raise taxes and government fees of three common approaches to public consultation: (a) a telephone survey with no information or discussion, (b) a focus group with discussion but no information relating need to the proposed tax or fee, and (c) a focus group with discussion and such information. Our purpose is twofold: (a) illustrate the contribution of pertinent information to public acceptance of tax or fee increases, and (b) suggest a more comprehensive and informative approach to consultation with the public. We do so using the examples of raising the gas …

Did Beijing's Vehicle Use Restriction Policy Reduce Smog In 2014? A Time Series Analysis Using Chinese Government And Us Embassy Data, Ning Li

MPA/MPP/MPFM Capstone Projects

Objective:

The analysis in this paper is designed to find out whether the vehicle use restriction policy issued by Beijing Municipal Government contributed to a change of air quality in 2014. I analyze both Chinese data and data collected by the U.S. Embassy in Beijing in order to determine whether the type of data used makes a difference to the findings.

Method:

I conduct a regression analysis with time series data. The analysis unit is the day. The main independent variable is the holiday schedule during 2014 that determined whether the restriction policy was in place or not. There are …

Gis Approach In Vehicle Route Optimization For Residential Recyclables Collection, Karel Kus

Open Access Theses & Dissertations

This Thesis focuses on evaluation of utilization of Geographic Information Systems (GIS) for solving the residential recyclables collection routing problems.

Recyclables collection is considered as a part of reverse logistics to which a specific routing problem is connected. Rise of recycling rate in recent years, and always high transportation costs are the main drivers for looking for the new methods how to optimize routing in residential recyclables collection. Geospatial relation of data by Geographic Information Systems (GIS) software can be used to design and analyze the routing strategy. In this Thesis ArcGIS and its Network Analyst extension is used to …

Road Management System And Road Safety In Uganda, Paul Gudoi Zanule

Walden Dissertations and Doctoral Studies

Traffic collisions cost Uganda millions of dollars each year. The purpose of this descriptive case study was to describe the strategies and processes needed to implement a road management system. Such a system would significantly reduce the fatalities and accidents in Uganda, improve the transportation within Kampala's business district, and increase business profitability. Three conceptual theories framed the research study: management theory, strategic management theory, and criminology theory. Using a snowball sampling strategy, data were collected from open-ended interviews, questionnaires, observations, and archived documents from 20 administrative participants in the government and organizational leaders involved in the transport operations and …

Integrating Truck Emissions Cost In Traffic Assignment, Peter Foytik, R. Michael Robinson

VMASC Publications

The adverse impacts of greenhouse gasses (GHG) and the imperative for reducing the existing rate of GHG production are well established. In the United States, the largest source of GHG emissions from human activities is from burning fossil fuels, primarily for the generation of electricity and transportation. The transportation sector accounts for 28% of all U.S. GHG production. Heavy-duty vehicles, such as large freight trucks, account for nearly one-fifth of the U.S. total, and this fraction is expected to grow rapidly. Consequently, many efforts are being used to reduce the total emissions of freight trucks. Most efforts emphasize one of …

Exploring A Toll Auction Mechanism Enabled By Vehicle-To-Infrastructure Technology, Andrew J. Collins, Erika Frydenlund, R. Michael Robinson, Mecit Cetin

VMASC Publications

High-occupancy toll (HOT) lanes—an increasingly popular solution for congested roadway networks—give drivers the option to access express lanes. The cost of entry often varies with demand, although no standard method of optimizing these price points exists. Using the principles of a Vickrey auction that incentivizes true-value bids, this paper proposes a tolling system that uses vehicle-to-infrastructure technology to optimize toll operator revenue with HOT lane usage. In the scenario, a roadway network consists of a HOT lane and a general-purpose lane, each with identical physical properties. Drivers can access the HOT lane at the start of the facility or at …

A Rapid Approach For Considering Nonlinear Response Of Flexible Pavements Under Fwd And Estimation Of Remaining Lives Of Pavements, Shahabaldin Shirazi

Open Access Theses & Dissertations

Most mechanistic empirical pavement analyses are based on the layered elastic models where the stress sensitivity of geomaterials and their nonlinearity are either ignored or accounted for indirectly. Advanced numerical models, such as finite element models, are required to consider the nonlinear nature of the geomaterials. Existing pavements are often tested with the Falling Weight Deflectometer (FWD) to estimate the input moduli to the layered elastic models in order to estimate remaining life and structural capacity of pavements. It has been more than 30 years that FWD tests are being performed to measure structural adequacy of pavements. Backcalculation is the …

The Slow Mo' Main Street Concept Plan, Brandi Campbell, Amanda Davidowitz, Neil Heller, Liz Kaster, Matt Lee, Kathy Wilson

Master of Urban and Regional Planning Workshop Projects

Mosier is a community located in the scenic Columbia River Gorge that is "small enough to make a difference." Mosier prides itself on its historic roots, progressive community, its role as a gateway to the agricultural valleys of Eastern Oregon. Unfortunately, Mosier's Main Street, Historic Highway 30, does not reflect the community's commitment to sustainability, economic development, and multimodal transportation. The Slow Mo' Main Street Concept Plan is a high-level guide for future transportation planning along highway 30 in downtown Mosier. The plan outlines conceptual design strategies and programmatic recommendations for Highway 30, to help ensure that Mosier's Main Street …

Design Of Screening System For Transatlantic Container Transport, Michal Jizba

Open Access Theses & Dissertations

Maritime container transport plays a major role in international trade. As such, it can be an attractive target of acts of unlawful interference, e.g., smuggling, piracy or terrorism. One major issue of maritime security is the container screening at ports, which is the main focus of this Thesis. The goal of this Thesis is to study the efficiency of different designs of screening systems using simulation. The literature review covers contemporary laws and requirements, container screening equipment and processes related to screening that take place in seaports. Next, operation of three screening checkpoints models, which symbolize predominant approaches to container …

Adjusting Ite’S Trip Generation Handbook For Urban Context, Kelly J. Clifton, Kristina Marie Currans, Christopher D. Muhs

Civil and Environmental Engineering Faculty Publications and Presentations

This study examines the ways in which urban context affects vehicle trip generation rates across three land uses. An intercept travel survey was administered at 78 establishments (high-turnover restaurants, convenience markets, and drinking places) in the Portland, Oregon, region during 2011. This approach was developed to adjust the Institute of Transportation Engineers (ITE) Trip Generation Handbook vehicle trip rates based on built environment characteristics where the establishments were located. A number of policy-relevant built environment measures were used to estimate a set of nine models predicting an adjustment to ITE trip rates. Each model was estimated as a single measure: …

A Level-Of-Service Model For Protected Bike Lanes, Nick Foster, Christopher Monsere, Jennifer Dill, Kelly Clifton

Civil and Environmental Engineering Faculty Publications and Presentations

Several methods exist for quantifying the quality of service provided by a roadway from a bicyclist’s perspective; however, many of these models do not consider physically protected bike lanes and, of those that do, none is based on empirical data from the US. This is problematic as engineers, planners, and elected officials are increasingly looking to objective performance measures to help guide transportation project design and funding prioritization decisions. This paper addresses this gap by presenting a cumulative logistic model to predict user comfort on protected bike lanes developed from data collected during in-person video surveys. The surveys were conducted …

Feasibility Analysis And Strategic Measures For Promoting Viable New Urban Development, Elizabeth J. Farr

CMC Senior Theses

This thesis demonstrates that New Urbanism is both an advisable and feasible method for reducing carbon emissions to mitigate global climate change. New Urban areas commonly generate lower carbon emissions compared to conventional suburban development due to lower car use and higher levels of walking and use of other forms of transportation. Economic and political feasibility of New Urban development is determined by analyzing case studies, housing price premia, financing, and fiscal impact. The many contexts and perspectives involved in the planning process are analyzed to determine if New Urbanism is advisable in the larger setting in which developers, advocates, …

Economic And Traffic Impacts Following The Installation Of New Bicycle Facilities: A Denver Case Study, Stephen Antonio Rijo

Electronic Theses and Dissertations

America is currently experiencing a unique departure from the historical vehicle miles traveled (VMT) trend, often referred to as "peak travel." Decreasing VMT numbers suggest that the US is currently experiencing an unprecedented change in the way individuals utilize transportation systems. The following research calls on a need to understand the importance of improving alternative transportation infrastructure, namely cycling facilities, and how this impacts local businesses and their communities. This research informs the overarching question, "What are the economic and traffic impacts of cycling facilities?" A mixed methods analysis of retail sales tax, traffic count, and RTD transit access data …

European Airport Concessions: Retail Strategies To Improve Commercial Revenue From Leisure Travelers, René W. B. Puls

Walden Dissertations and Doctoral Studies

Aeronautical revenue from landing and handling charges to carriers is falling significantly below 60% of total revenue and will not persist as the main source of income for airports. Airports in Europe cannot continue to rely on profits from airlines; operating companies need to improve the competitiveness through commercial income from different traveler types. The purpose of this multiple case study was to understand the elements of successful sales strategies by concessionaires (retailers) at the metropolitan airport system of Zurich and Basel in hopes of improving the nonaeronautical revenue from leisure travelers, a price-sensitive customer segment. The conceptual framework was …

Business Strategies To Improve On-Time Deliveries And Profits In Southcentral Alaska, Donald Richard Leaver Ii

Walden Dissertations and Doctoral Studies

Traffic congestion can cause late deliveries, decreased profits from vehicle fuel idling in traffic, and delayed distribution in tight delivery windows. The focus of this study was on developing strategies that business leaders could use to increase on-time deliveries. The conceptual frameworks for this case study were systems theory, traffic equilibrium theory, bathtub theory, and kinematic wave theory. Data were collected from semistructured interviews with 6 delivery service leaders from 3 delivery businesses in Southcentral Alaska. In addition, secondary data were collected from government information. Interview responses were coded to identify trends including delivery time, business activity, and amount of …

Stability Of Transportation Networks Under Adaptive Routing Policies, Sebastien Boyer, Sebastien Blandin, Laura Wynter

Research Collection School Of Computing and Information Systems

Growing concerns regarding urban congestion, and the recent explosion of mobile devices able to provide real-time information to traffic users have motivated increasing reliance on real-time route guidance for the online management of traffic networks. However, while the theory of traffic equilibria is very well-known, much fewer results exist on the stability of such equilibria, especially in the context of adaptive routing policy. In this work, we consider the problem of characterizing the stability properties of traffic equilibria in the context of online adaptive route choice induced by GPS-based decision making. We first extend the recent framework of “Markovian Traffic …