Public Affairs, Public Policy and Public Administration Commons^™

Examining International Freight Forwarder Services: The Perspectives Of Current Providers And Users, Paul R. Murphy, James M. Daley

Journal of Transportation Management

The service quality literature indicates a variety of gaps between expected and perceived quality, and that service quality is a key determinant of customer satisfaction. As such, the present paper examines international freight forwarders (IFFs) and IFF customers with respect to various services which might be provided by IFFs; the paper also reports on user satisfaction with their IFFs. The study results identified several mismatches between what the forwarders are currently providing and what services the users view as important. In addition, the satisfaction ratings suggest that forwarders’ performance has room for improvement.

Corporate Governance In India: Some Ground Realities, R H Patil

IIMB Management Review

While enhancing corporate governance standards deserves the attention it is receiving now, some stark realities need to be appreciated. While on this, should we not look at the co-operatives as well?

1997 April, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for April of 1997.

1997 March, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for March of 1997.

1997 February, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for February of 1997.

Montana Vision Travel Research: 1997, Norma P. Nickerson, Kim Mcmahon

Institute for Tourism and Recreation Research Publications

Outlook for 1997 and Review of 1996

Preparing You For Success Is What We Do Best, 1997-1999, Office Of Communications & Marketing, Morehead State University.

Communications and Marketing Publications Archive

1997-1999 Preparing You For Success Is What We Do Best, a promotional magazine of Morehead State University.

Msu Update, 1997, Office Of Communications & Marketing, Morehead State University.

Communications and Marketing Publications Archive

MSU Update Newsletters for 1997.

The Airline Quality Rating 1997, Brent Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 97-9

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating 1991 issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1997, contains monthly Airline Quality Rating scores for 1996. Additional copies are available by contacting Wichita State University or University of Nebraska at Omaha. The Airline Quality Rating 1997 is …

Industrial Resources: Oldham County, Kentucky Library Research Collections

Oldham County

"Resources for Economic Development: Oldham County, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Oldham County Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Nicholas County - Carlisle, Kentucky Library Research Collections

Nicholas County

"Resources for Economic Development: Carlisle, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Carlisle-Nicholas County Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Owen County - Owenton, Kentucky Library Research Collections

Owen County

"Resources for economic Development: Owenton, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Owen County Industrial Foundation, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Owsley County - Booneville, Kentucky Library Research Collections

Owsley County

"Resources for Economic Development: Booneville, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Booneville/Owsley County Industrial Authority and the City of Booneville, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Pulaski County - Somerset, Kentucky Library Research Collections

Pulaski County

"Resources for Economic Development: Somerset, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Somerset-Pulaski County Development Foundation and the City of Somerset. 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Meade County - Brandeburg, Kentucky Library Research Collections

Meade County

"Resources for Economic Development: Brandenburg, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation the Meade County-Brandenburg Industrial Development Authority, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets and climate.

Industrial Resources: Mccracken County - Paducah, Kentucky Library Research Collections

McCracken County

"Resources for Economic Development: Paducah, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Greater Paducah Economic Development Council, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Breathitt County - Jackson, Kentucky Library Research Collections

Breathitt County

"Resources for Economic Development: Jackson, Kentucky" prepared by the Kentucky Cabinet for Economic Development, Division of Research, the City of Jackson, and the Breathitt County Industrial Foundation, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Carlisle County, Kentucky Library Research Collections

Carlisle County

"Resources for Economic Development: Carlisle County, Kentucky" prepared by the Kentucky Cabinet for Economic Development, Division of Research, and the Carlisle County Fiscal Court, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Jefferson County - Louisville, Kentucky Library Research Collections

Jefferson County

"Resources for Economic Development: Louisville, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Louisville Area Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, education and health facilitates, housing, communications, recreation, natural resources, markets and climate.

Industrial Resources: Perry County - Hazard, Kentucky Library Research Collections

Perry County

"Resources for Economic Development: Hazard, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Business and Industry Technical Assistance Center of Hazard Community College and the City of Hazard, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Powell County, Kentucky Library Research Collections

Powell County

"Resources for Economic Development: Powell County" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Powell County Industrial Development Authority, Inc., 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Marshall County, Kentucky Library Research Collections

Marshall County

"Resources for Economic Development: Marshall County, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with Marshall County Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Lincoln County - Stanford, Kentucky Library Research Collections

Lincoln County

"Resources for Economic Development: Stanford, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development Division of Research in cooperation with the Stanford/ Lincoln County Industrial Authority and the Lincoln County Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets and climate.

Industrial Resources: Simpson County - Franklin, Kentucky Library Research Collections

Simpson County

"Resources for Economic Development: Franklin, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Franklin-Simpson County Chamber of Commerce and the Franklin Industrial Development Association, Inc., 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Russell County, Kentucky Library Research Collections

Russell County

"Resources for Economic Development: Russell County, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Russell County Chamber of Commerce and the Russell County Industrial Development Authority, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Scott County - Stamping Ground, Kentucky Library Research Collections

Scott County

"Resources for Economic Development: Stamping Ground, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the City of Stamping Ground and the Scott County United, Inc., and the Georgetown/Stamping Ground Chamber of Commerce, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Washington County - Springfield, Kentucky Library Research Collections

Washington County

"Resources for Economic Development: Springfield, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research in cooperation with the Springfield Development Authority and the Springfield/Washington County Chamber of Commerce 1997. The report includes, but is not limited to, information about: labor markets, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets and climate.

Industrial Resources: Clark County - Winchester, Kentucky Library Research Collections

Clark County

"Resources for Economic Development: Winchester, Kentucky" prepared by the Kentucky Cabinet for Economic Development, Division of Research, and the Winchester - Clark County Industrial Development Authority, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Bracken County, Kentucky Library Research Collections

Bracken County

"Resources for Economic Development: Bracken County, Kentucky" prepared by the Kentucky Cabinet for Economic Development, Division of Research, the Bracken County Chamber of Commerce, and the Bracken County Fiscal Court, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.

Industrial Resources: Boyle County - Danville, Kentucky Library Research Collections

Boyle County

"Resources for Economic Development: Danville, Kentucky" prepared by the Kentucky Cabinet for Economic Development, Division of Research, the Boyle County Industrial Foundation, and the City of Danville, 1997. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.