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Human Factors Psychology Commons™

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Artificial intelligence

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Articles 1 - 11 of 11

Full-Text Articles in Human Factors Psychology

Users' Trust Perceptions Of Ai Search Results, Leilani J. Cordoves Jan 2025

Users' Trust Perceptions Of Ai Search Results, Leilani J. Cordoves

Honors Undergraduate Theses

Utilizing a repeated measure design, this experiment analyzes users’ perceptions of artificial intelligence embedded within search engines compared to traditional linked search engines in various contextual situations. The purpose of this study is to find the differences in confidence for differing search methods and the variables of trust that lead to these perceived differences. Using screenshots of AI overview search results and linked search results, we asked participants questions of confidence and human-computer trust to gauge their perceptions of the varying search methods. We find evidence of a significant interaction effect in confidence scores between the search method and the …


The Effect Of Need For Cognition & Need For Affect On Human Reliance And Artificial Intelligence Interactions, Aliyah Mcgowan Jan 2025

The Effect Of Need For Cognition & Need For Affect On Human Reliance And Artificial Intelligence Interactions, Aliyah Mcgowan

Doctoral Dissertations and Master's Theses

Abstract

With the increased use of Artificial Intelligence (AI) automations in fields like medical diagnoses and mental health queries, there are concerns regarding an individual’s trust and reliance on the technology. Reliance on AI output may lead an individual to accept inaccurate or incorrect information without further analysis. Trust may influence reliance and trust formation may be a product of affective processing. This study investigated the relationship between Need for Affect (NFA), Need for Cognition (NFC), and trust and reliance on AI interactions. Participants were assessed on the NFA scale for willingness to approach or avoid emotional stimuli, the NFC …


Exploring Ai Technology And Consumer Behavior In Retail Interactions, Maria Petrescu, Anjala S. Krishen, John T. Gironda, J. Ricky Fergurson Sep 2024

Exploring Ai Technology And Consumer Behavior In Retail Interactions, Maria Petrescu, Anjala S. Krishen, John T. Gironda, J. Ricky Fergurson

Publications

This research systematically reviews artificial intelligence (AI) effects in customer-interfacing retail applications based on an ecosystem value co-creation framework. We conduct a bibliometric and conceptual mapping analysis study, focusing on AI-related implications for consumers’ and other stakeholders' well-being, social interaction, and societal welfare. A co-citation network visualization of critical AI journal articles is generated, and a network visualization of AI keyword relationships and clustered topic areas is presented and discussed, along with a conceptual map of the relationships between key concepts and substantive AI themes. In an ecosystem context, the multidisciplinary-based bibliometric and conceptual mapping findings of our analysis reflect …


In Seal We Trust? Investigating The Effect Of Certifications On Perceived Trustworthiness Of Ai Systems, Magdalena Wischnewski, Nicole Krämer, Christian Janiesch, Emmanuel Müller, Theodor Schnitzler, Carina Newen Jun 2024

In Seal We Trust? Investigating The Effect Of Certifications On Perceived Trustworthiness Of Ai Systems, Magdalena Wischnewski, Nicole Krämer, Christian Janiesch, Emmanuel Müller, Theodor Schnitzler, Carina Newen

Human-Machine Communication

Trust certification through so-called trust seals is a common strategy to help users ascertain the trustworthiness of a system. In this study, we examined trust seals for AI systems from two perspectives: (1) In a pre-registered online study participants, we asked whether trust seals can increase user trust in AI systems, and (2) qualitatively, we investigated what participants expect from such AI seals of trust. Our results indicate mixed support for the use of AI seals. While trust seals generally did not affect the participants’ trust, their trust in the AI system increased if they trusted the seal-issuing institution. Moreover, …


Trust In Human-Agent Teams: A Multilevel Perspective And Future Research Agenda, Jessica L. Wildman, Daneil Nguyen, Amanda L. Thayer, Valerie T. Robbins-Roth, Meredith Carroll, Kendall Carmody, Cherrise Ficke, Mohammed Akib, Arianna Addis Jan 2024

Trust In Human-Agent Teams: A Multilevel Perspective And Future Research Agenda, Jessica L. Wildman, Daneil Nguyen, Amanda L. Thayer, Valerie T. Robbins-Roth, Meredith Carroll, Kendall Carmody, Cherrise Ficke, Mohammed Akib, Arianna Addis

Psychology Faculty Publications

As technology continues to advance, interest in how humans perceive and interact with autonomous agents has increased, spurring ample research within human-agent teams (HATs). However, the word team is a bit of a misnomer, in that much of this research has examined one human in relation to one agent. We extend the HAT literature by applying a multilevel lens to develop future research questions regarding trust in heterogeneous HATs. First, we assert that trust is an attitude that is multireferent, suggesting research should explore not just humans’ trust in agents, but many other perspectives such as agents’ trust in humans. …


Leveraging Artificial Intelligence For Team Cognition In Human-Ai Teams, Beau Schelble Dec 2023

Leveraging Artificial Intelligence For Team Cognition In Human-Ai Teams, Beau Schelble

All Dissertations

Advances in artificial intelligence (AI) technologies have enabled AI to be applied across a wide variety of new fields like cryptography, art, and data analysis. Several of these fields are social in nature, including decision-making and teaming, which introduces a new set of challenges for AI research. While each of these fields has its unique challenges, the area of human-AI teaming is beset with many that center around the expectations and abilities of AI teammates. One such challenge is understanding team cognition in these human-AI teams and AI teammates' ability to contribute towards, support, and encourage it. Team cognition is …


The Evolution Of Ai On The Commercial Flight Deck: Finding Balance Between Efficiency And Safety While Maintaining The Integrity Of Operator Trust, Mark Miller, Sam Holley, Leila Halawi Jan 2023

The Evolution Of Ai On The Commercial Flight Deck: Finding Balance Between Efficiency And Safety While Maintaining The Integrity Of Operator Trust, Mark Miller, Sam Holley, Leila Halawi

Publications

As artificial intelligence (AI) seeks to improve modern society, the commercial aviation industry offers a significant opportunity. Although many parts of commercial aviation including maintenance, the ramp, and air traffic control show promise to integrate AI, the highly computerized digital flight deck (DFD) could be challenging. The researchers seek to understand what role AI could provide going forward by assessing AI evolution on the commercial flight deck over the past 50 years. A modified SHELL diagram is used to complete a Human Factors (HF) analysis of the early use for AI on the commercial flight deck through introduction of the …


Directional Speaker Poster, Eugene Ng, Bryan Wong, Ruhaan Das Jan 2023

Directional Speaker Poster, Eugene Ng, Bryan Wong, Ruhaan Das

Student Works

Changi Airport is set to expand with a new terminal, Terminal 5. Currently, many of the airport's processes are manual, requiring a high dependence on staff. This proposal aims to incorporate automation and AI for a smoother passenger experience.


Integrated Dynamic Airline Route And Schedule Optimization, Bayan Begaliyeva Jan 2023

Integrated Dynamic Airline Route And Schedule Optimization, Bayan Begaliyeva

Student Works

By harnessing real-time and historical data in conjunction with advanced AI technologies, this project revolutionizes route and schedule planning, leading to enhanced efficiency, cost reduction, and an improved passenger experience.


Perceptions Of Violations By Artificial And Human Actors Across Moral Foundations, Timothy Maninger, Daniel Burton Shank Mar 2022

Perceptions Of Violations By Artificial And Human Actors Across Moral Foundations, Timothy Maninger, Daniel Burton Shank

Psychological Science Faculty Research & Creative Works

Artificial agents such as robots, chatbots, and artificial intelligence systems can be the perpetrators of a range of moral violations traditionally limited to human actors. This paper explores how people perceive the same moral violations differently for artificial agent and human perpetrators by addressing three research questions: How wrong are moral foundation violations by artificial agents compared to human perpetrators? Which moral foundations do artificial agents violate compared to human perpetrators? What leads to increased blame for moral foundation violations by artificial agents compared to human perpetrators? We adapt 18 human-perpetrated moral violation scenarios that differ by the moral foundation …


Recent Trends, Current Research In Cyberpsychology: A Literature Review, Amarjit Kumar Singh, Pawan Kumar Singh Aug 2019

Recent Trends, Current Research In Cyberpsychology: A Literature Review, Amarjit Kumar Singh, Pawan Kumar Singh

Library Philosophy and Practice (e-journal)

Cyberpsychology refers to the study of the mind and behavior in the context of interactions with technology. It is an emerging branch, which has focused on the psychological aspects connected to the increasing presence and usages of technology in modern lives. This paper traces recent advancement and trends of Cyberpsychology is an emerging domain of knowledge and goes on the give a literature review of the same. An analysis of the recent research and literature covering 300 most relevant research papers from the period of 2012 to 15, August 2019 was conducted to determine and shape the research pattern based …