Human Factors Psychology Commons^™

The Development And Validation Of A Universal Enjoyment Measure: The Enjoy Scale, Christina M. Frederick, Joseph R. Keebler, Tianxin Zhang, Barbara Chaparro, Shayn S. Davidson, James Szalma

Publications

For decades, the concept of enjoyment has been used to measure the psychological benefits of activities and has been shown to determine future behavior toward activities and objects of interest. However, there has been little consensus on the definition and dimensionality of enjoyment. This study introduced a new measure of enjoyment with scale development and validation reported. CFA and EFA findings from 1466 participants across 739 different activities were reported. The instrument developed measured enjoyment across activities, with demonstrated content validity, internal consistency, discriminant and convergent validity. The final 25-item version of the ENJOY scale is composed of 5 factors: …

A Classification System For Teachers’ Motivational Behaviours Recommended In Self-Determination Theory Interventions, Christina M. Frederick, Asghar Ahmadi, Michael Noetel, Philip Parker, Nikos Ntoumanis

Publications

Teachers’ behaviour is a key factor that influences students’ motivation. Many theoretical models have tried to explain this influence, with one of the most thoroughly researched being self-determination theory (SDT). We used a Delphi method to create a classification of teacher behaviours consistent with SDT. This is useful because SDT-based interventions have been widely used to improve educational outcomes. However, these interventions contain many components. Reliably classifying and labelling those components is essential for implementation, reproducibility, and evidence synthesis. We used an international expert panel (N = 34) to develop this classification system. We started by identifying behaviours from …

A New Era For Psychologist-Leaders: Introduction To The Society Of Psychologists In Leadership And The Psychology Of Leaders And Leadership, Christina M. Frederick, Jennifer P. Wisdom, Robin Stacia, Bradley Brummel

Publications

This article introduces the name change of the Society for Psychologists in Leadership (SPL), from the Society of Psychologists in Management (SPIM). SPL seeks to become the premier home for psychologists who are also executives, managers, leaders, and consultants, and for psychologists who aspire to leadership positions in their organization, locally, nationally, or globally. In this article, we first discuss the founding and early years of SPIM as critical development in the recognition of psychologists as managers and leaders. Then we discuss societal and cultural changes that led to consideration of SPL rebranding and name change, including discussions of cultural …

Resilience Attributes Of Certificated Flight Instructors, David Cross, Kristine Kiernan

Publications

The aviation industry has extensive vocabulary, data sources, and theoretical models to investigate human errors. However, the industry does not have commensurate ways to think about and analyze human success. Learning from successful routine operations is challenging because the corresponding common language and data streams are less robust. This paper explores the use of the critical incident debrief method to collect data on routine resilient performance among Certificated Flight Instructors (CFI). CFI thoughts and behaviors were coded in accordance with resilience theory. The critical incident debrief method is a valuable source of data for exploring resilient performance as it provides …

Assessing Unstabilized Approaches: A Phenomenology Study Of The Risk Perceptions And Decision-Making Thought Process Of General Aviation Pilots., Shlok Misra, Jorge L. D. Albelo Ph.D., Victor Fraticelli Rivera

Publications

The Federal Aviation Administration emphasized the need to focus on and develop human factors training as early as 1993 in official Human Factors Policy Order 9550.8. The purpose of this study was to conduct a detailed qualitative phenomenological analysis of the risk perceptions and decision-making model of collegiate aviation pilots for unstabilized approaches. The study focused on understanding how collegiate aviation pilots perceive unstable approaches, the risk associated with unstable approaches, and the factors that trigger pilots to execute a go-around. The International Air Transportation Association warns that continuing an unstabilized approach can lead to runway excursions, hard landings causing …

Interactions Of International Pilots' Stress, Fatigue, Symptoms Of Depression, Anxiety, Common Mental Disorders And Wellbeing, Marion Venus, Martin Grosse Holtforth

International Journal of Aviation, Aeronautics, and Aerospace

Objective

This study Investigates more dimensions than previous studies simultaneously: pilots’ duty rosters, stress, sleep difficulties, fatigue levels, wellbeing, symptoms of depression, anxiety, and common mental disorders (CMD), and how they are interrelated.

Background

Several scientific studies have confirmed that fatigue can pose a significant risk to flight safety. Other studies reported positive depression screening results for more pilots, compared with the general population.

Method

A cross-sectional online survey was completed by 406 international pilots, who reported their duty rosters of the last two months. Pilots also self-assessed their stress-levels, sleep problems, fatigue, wellbeing, and mental health.

Results

Although pilots …

Investigation Of Pilots' Visual Entropy And Eye Fixations For Simulated Flights Consisted Of Multiple Take-Offs And Landings, Salem M. Naeeri, Ziho Kang, Ricardo Palma Fraga

Journal of Aviation/Aerospace Education & Research

Eye movement characteristics might provide insights on pilots' mental fatigue during prolonged flight. The visual entropy, eye fixation numbers, and eye fixation durations of ten novice pilots and ten expert pilots were analyzed for a four-hour simulated flight task consisting of four consecutive flight legs. Each flight leg lasted approximately one hour and contained five flight phases: takeoff, climb, cruise, descend, and landing. The pilots maneuvered the simulated B-52 aircraft following instrument flight rules (IFR) in a moderate-fidelity Microsoft Flight Simulator environment. Our results indicate that experts’ eye movement characteristics were significantly different from those of novices. In detail, novices' …

Fatigue In Aircraft Maintenance Technician Schools, Natalie Zimmermann, Peng Hao Wang, Keegan Pullen

International Journal of Aviation, Aeronautics, and Aerospace

Fatigue has long been identified as a human factor in aviation. Subsequently, a series of studies have highlighted fatigue-related elements within the context of the aviation industry, focusing on the flight deck – with some extension to flight students – and aviation maintenance activities. However, the latter has not been as deeply examined as its flight crew-centered counterpart. Similarly – if not more significantly – fatigue experienced by aircraft maintenance technician (AMT) students is scarcely explored, especially in comparison to the research conducted to understand fatigue in flight schools. AMT students are subject to comparable, but not the same, experiences …

Comparison Of Schedules, Stress, Sleep Problems, Fatigue, Mental Health And Well-Being Of Low Cost And Network Carrier Pilots, Marion Venus

International Journal of Aviation, Aeronautics, and Aerospace

Objective

This research investigates and compares working-conditions, duty rosters, stress, sleep problems, fatigue levels, mental health, and well-being of pilots working for network (NWCs), and low-cost carriers (LCCs). This study extends previous research by investigating working conditions, pilots’ actual rosters, fatigue and mental health of two groups of pilots flying for LCC or NWC.

Method

A comprehensive cross-sectional online survey was completed by N=338 pilots (185 NWC, 153 LCC pilots). All pilots reported their roster data of the last 2 months during peak flight season, psychosocial and work-related stress (e.g., high job insecurity, less total flight-experience, lower income, more time …

Artificial Intelligence (Ai): The New Look Of Customer Service In A Cybersecurity World, Sharon L. Burton

Publications

Cybersecurity leaders are not adequately developed to guide the re-engineering of quality customer service (QCS) workflows, designed with automation and AI, that interrelate with people through customers’ perceptions. Realizing re-engineering processes should be a team effort with well-versed leadership and stakeholders guiding the successful design through a follow-up process. Leaders must shape compelling and straightforward needs to learn and teach employees and chat boxes indispensable customer service skills demonstrating patience, self-discipline, flexibility, and resourcefulness in communication with irritated customers or difficult circumstances. Whether the analysis, design, development, and implementation struggles are vacuums in cybersecurity knowledge, skill, and abilities or a …

Primacy And Recency Effects On Position Error In Short-Term Memory Recall, Weerachet Sinlapanuntakul, Kelly Harris, Brittany S. Wesley

Beyond: Undergraduate Research Journal

Position error is the most common error in serial recall of short-term memory, especially when environment, language, or similarity factors are presented. Previous studies demonstrate some support for the serial recall resulting in less error-prone for the first and last positions than the middle positions. This study investigates the accuracy of recalling letters and their positions when given a random sequence with minimal to no external factors. The significant predictors influencing position error were the primacy and recency effects. Participants completed a 20-trial experiment on the CogLab Experimental Control Software, which presented a series of letters one at a time …

Best Practices For Reducing Interface Errors In Electronic Medical Records, Paige Lawton, Janel M. Ingraham, Beth Blickensderfer

Publications

As Electronic Medical Records (EMR) become increasingly prevalent, the application of human factors principles is essential to facilitate efficiency and usability of these systems and, in turn, to reduce adverse patient outcomes due to user errors relating to the EMR. This paper describes five “best practices” found in the literature which aim to prevent error in the use of Electronic Medical Records. These practices are: Watermarking, Information Control and Management, Hybrid Systems, Cross-Checking Methodology, and Interface Modification. The paper describes each practice and examines the research underlying each approach. Although some practices may be easier to apply than others, they …

Effect Of Driver Distraction On Vehicle Speed Control, Emily Parcell, Shivani Patel, Cameron Severin, Yoona Cho, Alex Chaparro

Publications

Performing a secondary task while driving impairs various performance measures, including speed control. Distraction is associated with reductions in driving speed; however, this is often based on global measures of performance, such as course completion time or mean speed. This study investigated how a secondary task affected granular speed variation. Participants (N=16, ages 18-43) performed a secondary task of mentally subtracting pairs of numbers while negotiating a simulated road course. Various driving performance measures were obtained but only results for longitudinal velocity are reported. The results reveal that drivers exhibited significant increases and decreases (>2+/- SD) in vehicle speed …

Developing A Peer Mentorship Program In Human Factors Academia, Emily A. Rickel, Barbara S. Chaparro

Publications

Peer mentorship programs that pair more experienced students (i.e., mentors) with less experienced students (i.e., mentees) can have an effective, positive impact on university students’ personal, academic, and professional outcomes. The purpose of this paper is to describe the process and lessons learned in the creation of a peer mentorship program in a Human Factors and Ergonomics (HF/E) academic department. Through a combination of peer networking opportunities and skill development workshops, the mentorship program outlined in this paper aims to promote students’ academic and professional growth. Take-aways that can be utilized by other HF/E academia departments interested in starting or …

Assessing Video Game Satisfaction Of Gamers With Disabilities, Carmen Van Ommen, Barbara Chaparro

Publications

According to a survey conducted by the CDC, it is estimated that 26% of Americans are living with a disability. Of those with disabilities in the United States, it is estimated that 33 million play video games. People with disabilities face many barriers in gaming, which is likely to impact game satisfaction. Measuring game satisfaction among this population can be problematic if the scale is not adapted to their needs, which can vary significantly based on the disability. To understand how best to assess game satisfaction among these populations, we discuss the issues people with cognitive, sensory, and/or motor disabilities …

The Challenges Of Evaluating The Usability Of Augmented Reality (Ar), Jessyca L. Derby, Barbara S. Chaparro

Publications

Augmented reality (AR) is a new and emerging technology that could benefit from evaluating its usability to better the user’s experience with the device or application. This is often done through usability testing and heuristic evaluations. However, AR technology presents some challenges when completing these usability evaluations. Practitioners need to keep in mind the hardware limitations of AR devices that may not be present with other computerized technology, consistency of the users’ environment plays a larger role in the AR experience, recognize that a novelty effect may occur and affect subjective scores, and choose heuristic sets that will best evaluate …

Passengers’ Perceptions On The Use Of Biometrics At Airports: A Statistical Model Of The Extended Theory Of Planned Behavior, Kabir Kasim, Scott R. Winter, Dahai Liu, Joseph Keebler, Tyler Spence

Publications

This study reviewed the factors which influence passengers’ behavioral intentions on using biometrics at airports. The theory of planned behavior (TPB) served as the theoretical foundation and included perceived usefulness and perceived ease of use. The study also examined the effect of passengers’ privacy concerns on their behavioral intentions and assessed the moderating influence of privacy on the influencing factors. Following a quantitative method, 689 participants responded to an online survey while data analysis was conducted using structural equation modeling (SEM). Attitudes and subjective norms were found to significantly influence passengers’ behavioral intentions to use biometrics. However, perceived behavioral control …

Pilot Perception Of Cockpit Organizational Framework’S Impact On Flight Safety And Subordinate Pilot Behavior, Robert D. Allen

Doctoral Dissertations and Master's Theses

Past accidents have indicated that first officers (FO) are less likely to identify and correct captain errors than captains are to correct FO errors. Crew resource management (CRM) training was introduced in the late 1970s to improve captain teamwork skills to utilize the FO more effectively and to increase FO willingness to interject to preserve safety. Despite the effectiveness of CRM training programs, there continue to be incidences where subordinate pilots make weak or ineffective attempts to preserve safety.

This research investigated commercial and airline transport pilots’ perception of the impact cockpit organizational framework (COF) has on both flight safety …

It's Not Just A Game: Exploring The Effects Of An Escape Room Team Building Intervention, Andrew C. Griggs

Doctoral Dissertations and Master's Theses

Escape rooms have been used as a training intervention in multiple contexts, but their efficacy as a team building intervention is not well understood. The purpose of this study was to assess the effects of a team building escape room on perceptions of team processes and perceived team effectiveness, the sustainability of these effects, as well as relationships between team processes and task completion in this context. This research utilized archival data of 33 healthcare teams (n = 145 participants) completing a team building escape room and prospectively collected follow-up data from the same participants (n = 49 …

Contributory Factors Of Fatigue Among Collegiate Aviation Pilots: An Ordinal Regression Analysis, Flavio A. C. Mendonca, Julius Keller, Daniel Kwasi Adjekum

Publications

Fatigue is a pervasive safety hazard in aviation affecting several aspects of a pilot's’ ability to safely perform their jobs. Several factors can contribute to fatigue, including inadequate sleep, stress, long work hours, excessive workload, and inadequate nutritional habits. In addition to flight training, some factors including academic, social, part-time work, and emerging time management skills are unique for Title 14 Code of Federal Regulations (CFR) Part 141 collegiate aviation pilots. By utilizing the Collegiate Aviation Fatigue Inventory (CAFI-II) at eight flight programs (n = 422), the current study examined factors such as fatigue training received, time spent working/studying and …

Language As A Factor In Aviation Accidents And Serious Incidents: A Handbook For Accident Investigators Ed. 2, Elizabeth Mathews, Anthony T. Brickhouse, Joan Carson Ph.D., Enrique Valdes

Handbooks

The purpose of this handbook is to support accident investigators in the identification and consideration of possible language factors in aviation accidents and serious incidents. This handbook provides guidance, background information, and tools that will assist accident investigators in conducting a systematic review of possible language factors.

Telemedicine Security: Challenges And Solutions, Crystal Fausett, Joseph R. Keebler, Megan C. Christovich, Jarod M. Parker, John M. Baker

Publications

The proliferation of telemedicine spurred by the COVID-19 pandemic has come with a variety of human factors challenges. Such challenges include mitigating potential risks associated with the quick transition to virtual care. We identify challenges and solutions related to telemedicine security, and analyze our results using Schlarman’s People, Policy, Technology framework (2001). Our systematic literature review synthe-sizes gray literature (white papers, news articles, and blog posts) in addition to formal (published) litera-ture. This methodology closes the gap between academic research and professional practice and aids in providing timely, practical insights related to cybersecurity and safety in virtual care environments. As …

Fly By Night, Patrick J. Sherman

Night Flight: Online Literary Journal

A new member of the Embry-Riddle Aeronautical University Worldwide Campus Department of Flight participates in a night-time UAS operation, both to study the use of drones in responding to active shooter incidents by law enforcement, but also as a demonstration of proficiency to conduct future operations under the institution's daylight waiver, granted by the Federal Aviation Administration. While attempting an intricate maneuver, the newcomer finds that he has placed is aircraft in immediate peril and must make a difficult choice: confess his error in front of his new colleagues and seek help, or attempt to escape on his own and …

The Effects Of At-Home Remote Work Environments On Human Cognitive Performance And Work Task Performance Based On Current Societal Conditions, Angela Arias

Doctoral Dissertations and Master's Theses

Home-based remote work systems present a unique set of cognitive performance and work task performance challenges to employees without remote work experience. The COVID-19 pandemic forced companies into transforming their work system structures, and their employee roles, without the preparation or education of the dynamics that surround home-based remote work systems. This thesis benefits the Human Factors community by investigating the effects of at-home remote-based work environments on cognitive performance, and work task performance, of employees who currently work remotely from home. A multimethod approach was employed to carry out this research. A survey was administered to home-based remote employees, …

Applying Human Factors Heuristic Evaluation Tools To Improve Aviation Weather Displays: A Mismatch, John Kleber, Paige Lawton, Beth Blickensderfer

General Aviation Weather Display Interpretation

The evaluation of current Heuristic Evaluation Tools for use in assessing Aviation Weather Displays.

Analysis Of Air Taxi Accidents (20042018) And Associated Human Factors By Aircraft Performance Class, Don Budde, Jochen Hinkelbein, Douglas D. Boyd

Publications

INTRODUCTION: Air taxis conduct nonscheduled transport and employ aircraft in various performance categories hereafter referred to as low, medium, and high performance, respectively. No study has yet addressed fixed-wing air taxi safety by performance category. Herein, we compared accident rates/occupant injury across air taxi airplane fleets grouped by performance category and identified human factors contributing to fatal accidents for airplanes in that category with the highest mishap rate. METHODS: Accidents (20042018) in the United States were identified from the National Transportation Safety Board database. General Aviation/Part 135 Activity Surveys provided annual fleet times. Fatal accident contributing factors were per the …

Advancing Team Cohesion: Using An Escape Room As A Novel Approach, Tara N. Cohen, Joseph R. Keebler, Andrew C. Griggs Ii, Elizabeth H. Lazzara, Falisha F. Kanji, Kate A. Cohen, Bruce L. Gewertz

Publications

Objective: An escape room was used to study teamwork and its determinants, which have been found to relate to the quality and safety of patient care delivery. This pilot study aimed to explore the value of an escape room as a mechanism for improving cohesion among interdisciplinary healthcare teams.
Methods: This research was conducted at a nonprofit medical center in Southern California. All participants who work on a team were invited to participate. Authors employed an interrupted within-subjects design, with two pre- and post- escape room questionnaires related to two facets of group cohesion: (belonging – (PGC-B) and …

Developing A Predictive Model Of Depression And Suicidal Tendencies In Pilots, Tanya Kim Bulleigh

Doctoral Dissertations and Master's Theses

The mental health of commercial airline pilots is as important as their physical health because of their immense responsibility for the safety of their passengers and crews. Pilot suicides that end in fatal aircraft crashes result in many injuries and deaths. Although depression and suicidal tendencies are common across all genders, ages, ethnicities, and backgrounds, the mental health of aviation pilots has been challenging to evaluate and quantify through routine flight medical exams.

The purpose of this study was to determine predictive factors of depression and suicidal tendencies among commercial airline pilots. Previous research has determined predictive factors of depression …

Fatigue And Its Management In The Aviation Industry, With Special Reference To Pilots, Rajee Olaganathan, Timothy B. Holt, Jackie Luedtke, Brent D. Bowen

Publications

Abstract Fatigue is a significant contributing factor that reduces human ability and leads to accidents and threatens the safety of aircraft and human lives. Approximately 70% of fatal accidents that occur in commercial aviation operations are due to human factors. More specifically, crew fatigue contributes to nearly 15 to 20% of the accidents (Akerstedt, 2000). These accidents and incidents are associated with pilot fatigue because of the long duty periods, disruption of circadian rhythms, and inadequate sleep that are common among both commercial and military pilots. Though fatigue is seen in all the disciplines associated with the aviation industry, this …

An Investigation Of Factors That Influence Passengers’ Intentions To Use Biometric Technologies At Airports, Kabir Olaseni Kasim

Doctoral Dissertations and Master's Theses

Biometric technologies use the characteristics and measurements from humans to establish or verify their identity. Within an airport setting, biometric technologies can be used to hasten passenger processes such as airport check-in, baggage drop-off or pick-up, and aircraft boarding, thus enhancing the overall passenger experience.

This research investigated the factors that influence passengers’ intentions to choose the use of biometrics over other methods of identification. The current study utilized a quantitative research method via an online survey of 689 persons from Amazon ® Mechanical Turk ® (MTurk) and employed structural equation modeling (SEM) techniques for data analysis. The study utilized …