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Full-Text Articles in Human Factors Psychology
The Effect Of Workload On Trust Repair: Testing A New Model Of Trust Repair, Jada Lester
The Effect Of Workload On Trust Repair: Testing A New Model Of Trust Repair, Jada Lester
All Theses
Given the importance of trust in human-automation interaction, there has been intense activity in understanding trust repair (Esterwood & Robert, 2021). However, despite the numerous trust repair studies, there is no coherent understanding of when and why trust repair works. A recently proposed theoretical model identified two unique categories of trust repair (central and peripheral) and the factors that might affect their success (Pak & Rovira, 2023). The current study tested a specific hypothesis arising from the theoretical model: variations in workload will affect central trust repair efficacy, but peripheral trust repair will be unaffected by workload. Participants engaged in …
The Effects Of Automation Transparency And Reliability On Task Shedding And Operator Trust, William Everett Lehman
The Effects Of Automation Transparency And Reliability On Task Shedding And Operator Trust, William Everett Lehman
Psychology Theses & Dissertations
Because automation use is common in many domains, understanding how to design it to optimize human-automation system performance is vital. Well-calibrated trust ensures good performance when using imperfect automation. Two factors that may jointly affect trust calibration are automation transparency and perceived reliability. Transparency information that explains automated processes and analyses to the operator may help the operator choose appropriate times to shed task control to automation. Because operator trust is positively correlated with automation use, behaviors such as task shedding to automation can indicate the presence of trust. This study used a 2 (reliability; between) × 3 (transparency; within) …