Open Access. Powered by Scholars. Published by Universities.®
- Publication
Articles 1 - 2 of 2
Full-Text Articles in Cognitive Psychology
Organisational Engagement And Its Driving Forces: A Case Study In A Retail Travel Organisation With International Outreach, Richard Hicks, G. O'Reilly, Mark Bahr
Organisational Engagement And Its Driving Forces: A Case Study In A Retail Travel Organisation With International Outreach, Richard Hicks, G. O'Reilly, Mark Bahr
Mark Bahr
The Organisation Engagement Survey (OES) was designed to measure engagement and its predictors (drivers) within a large retail travel organisation in Australia. It includes a specially-developed 5-item engagement scale (ES) and a forty-item 8-factor drivers-of-engagement scale (the eight factors are: senior leadership, team leadership, continuance, work support, work demands, employee empowerment, customer focus, financial rewards). This paper reports findings in this case study of the organisation on what were the drivers or predictors of engagement within the organisation (of over 4000 people, as obtained from over 400 responses reasonably representative of the overall organisation). It also provides some insights into …
Organisational Engagement And Its Driving Forces: A Case Study In A Retail Travel Organisation With International Outreach, Richard Hicks, G. O'Reilly, Mark Bahr
Organisational Engagement And Its Driving Forces: A Case Study In A Retail Travel Organisation With International Outreach, Richard Hicks, G. O'Reilly, Mark Bahr
Richard Hicks
The Organisation Engagement Survey (OES) was designed to measure engagement and its predictors (drivers) within a large retail travel organisation in Australia. It includes a specially-developed 5-item engagement scale (ES) and a forty-item 8-factor drivers-of-engagement scale (the eight factors are: senior leadership, team leadership, continuance, work support, work demands, employee empowerment, customer focus, financial rewards). This paper reports findings in this case study of the organisation on what were the drivers or predictors of engagement within the organisation (of over 4000 people, as obtained from over 400 responses reasonably representative of the overall organisation). It also provides some insights into …