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Full-Text Articles in Organization Development

Exploring The Benefits Of Hiring Individuals With Disabilities In The Workplace., Rosilyn Sanders Oct 2023

Exploring The Benefits Of Hiring Individuals With Disabilities In The Workplace., Rosilyn Sanders

River Cities Industrial and Organizational Psychology Conference

This qualitative study examined the impact of hiring people with intellectual disabilities (ID). The research questions were: What defines a disability? What accommodations are needed to ensure the success of a person with a disability? As a leader, what benefits do people with intellectual disabilities bring to the organization? What are the benefits of hiring people with intellectual disabilities in retail organizations? Moreover, how might people with intellectual disabilities contribute to the organizational culture of retail organizations? A narrative strength approach was used as a theoretical framework to guide the discussion and uncover the benefits of hiring individuals with intellectual …


Developing Research Culture Among Staff Under Conditions Of Organizational Change, Mariia Perelygina, Denise O'Leary Oct 2023

Developing Research Culture Among Staff Under Conditions Of Organizational Change, Mariia Perelygina, Denise O'Leary

Conference papers

This paper focuses on encouraging the growth of a research culture within a school of hospitality and tourism in one third-level institution in Ireland. The aim of the initiative is to increase engagement of staff members in impactful research, leading to benefits for individual staff members and a greater research profile for the school. Taking an action research approach, a plan of initiatives was designed and implemented to develop research culture. The paper examines the phenomenon of changing the organizational culture at the department level in a higher education institution undergoing a large amount of organisational change. The initiative is …


Mata Pencaharian Berkelanjutan Kondisi Masyarakat Adat Lekuk 50 Tumbi Dan Peran Lembaga Adat, Muhamamd Hasan Izzurrahman, Muhammad Azami Nasri Oct 2023

Mata Pencaharian Berkelanjutan Kondisi Masyarakat Adat Lekuk 50 Tumbi Dan Peran Lembaga Adat, Muhamamd Hasan Izzurrahman, Muhammad Azami Nasri

Jurnal Ilmu Kesejahteraan Sosial

Sustainable livelihoods are key for communities to sustain their lives. However, limited access to and utilisation of natural resources, particularly customary forests, has led to a decline in the livelihoods of the Lekuk 50 Tumbi indigenous community. Difficulty in clearing land is a major obstacle for them in finding alternative income. This research aims to evaluate the quality of life of the Lekuk 50 Tumbi indigenous community with a focus on indigenous institutions' initiatives based on sustainable livelihoods, considering the five aspects of capital. Through in-depth interviews and qualitative analysis, natural capital, physical capital, human capital, financial capital and social …


Challenges Of Embedding Sustainability In Organizational Culture, Jyro B. Triviño Oct 2023

Challenges Of Embedding Sustainability In Organizational Culture, Jyro B. Triviño

Leadership and Strategy Faculty Publications

Advocating for robust, aggressive, and advanced sustainability is a direction that is ideal yet challenging. It means not only decreasing additional harm to the environment but, at the same time, objectively using renewable energy flow. Embedding sustainability as part of organizational culture appears to be a daunting task. Not all enterprise managers comprehensively understand the phenomenon, which entails proper awareness of its benefits and consequences. This qualitative study focuses on Philippine business enterprises' ability to embed a regenerative sustainable culture. It includes salient insights from five Philippine medium-sized enterprise owners who were also acting as managers. It shows that the …


Pelaksanaan Tanggung Jawab Sosial Perusahaan Melalui Program Pemulihan Mata Pencaharian Oleh Lembaga X, Muhammad Hanif Ridho, Mochammad Rizqy Maulana, Muhamad Azami Nasri Oct 2023

Pelaksanaan Tanggung Jawab Sosial Perusahaan Melalui Program Pemulihan Mata Pencaharian Oleh Lembaga X, Muhammad Hanif Ridho, Mochammad Rizqy Maulana, Muhamad Azami Nasri

Jurnal Ilmu Kesejahteraan Sosial

This study examines the implementation of corporate social responsibility through the Livelihood Restoration Program (LRP) by Institution X. The study employs a qualitative approach with descriptive research methodology. Data collection techniques include in-depth interviews and literature review. The study is motivated by land acquisition conducted by PT Y, which affected the livelihoods of the local community. Consequently, PT Y initiated livelihood restoration for the affected community through the LRP managed by Institution X. The findings indicate that Institution X has two primary roles: providing consultancy services and facilitating the implementation of the LRP. First, as a consultancy agency, Institution X …


Program Penanganan Fakir Miskin Di Desa Mulyasari Kota Banjar Provinsi Jawa Barat, Aep Rusmana, Eri Susanto, Muhammad Rai Jemadila, Nabila Aulia Putri Oct 2023

Program Penanganan Fakir Miskin Di Desa Mulyasari Kota Banjar Provinsi Jawa Barat, Aep Rusmana, Eri Susanto, Muhammad Rai Jemadila, Nabila Aulia Putri

Jurnal Ilmu Kesejahteraan Sosial

Poverty is a condition where a person cannot fulfill their basic needs to achieve a more dignified life. This research aims to explain the program for handling the poor in Mulyasari Village which is directed at three things, namely: 1) managing social problems, 2) mechanisms for meeting needs, and 3) providing opportunities for advancement for the poor. The method used in this research is a descriptive qualitative method with a phenomenological tradition. Determining the research sample used purposive sampling technique. There were 6 research informants consisting of Mulyasari Village officials, poor families who received social welfare services, and Community Social …


Keterlibatan Serikat Pekerja Dalam Perubahan Kebijakan Pengupahan Melalui Advokasii Sosial, Zeni Tri Lestari, Arif Wibowo Oct 2023

Keterlibatan Serikat Pekerja Dalam Perubahan Kebijakan Pengupahan Melalui Advokasii Sosial, Zeni Tri Lestari, Arif Wibowo

Jurnal Ilmu Kesejahteraan Sosial

This research is about the involvement of trade unions in changing wage policies through social advocacy from the social welfare perspective. The urgency of conducting this research is to reveal how KASBI's involvement as a worker's union encourages changes in wage policies to ensure better labor welfare through advocacy against the Job Creation Law and advocacy against Minister of Manpower Regulation Number 2 of 2022. This research uses a descriptive qualitative method. Data were collected from February to June 2023 through online and offline interviews involving three informants selected by the purposive sampling technique. The research results reveal that KASBI …


Pengembangan Sistem Informasi Desa Dalam Upaya Penanggulangan Kemiskinan Di Desa Rarang Selatan, Meita Annisa, Bambang Shergi Laksmono Oct 2023

Pengembangan Sistem Informasi Desa Dalam Upaya Penanggulangan Kemiskinan Di Desa Rarang Selatan, Meita Annisa, Bambang Shergi Laksmono

Jurnal Ilmu Kesejahteraan Sosial

Indonesia continues to face challenges in poverty alleviation, with extreme poverty still prevalent in the country. Despite having a social protection system aimed at reducing poverty and cushioning the poor and vulnerable from crises, its implementation often encounters difficulties, particularly in obtaining valid and verified data sources. This study explores how the development of the Village Information System (SID) can contribute to poverty alleviation in Rarang Selatan Village, West Nusa Tenggara Province (NTB). When SID was introduced in 2016, Rarang Selatan was a newly established village classified as underdeveloped. By 2022, the village had progressed to the category of an …


The Fortify Resilience Initiative, Nausheen Jamal, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz, Salvador Arellano Iii Sep 2023

The Fortify Resilience Initiative, Nausheen Jamal, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz, Salvador Arellano Iii

Research Symposium

Purpose: The Fortify Resilience Initiative focuses on building and sustaining a culture of wellbeing for Residents and Fellows (R/Fs) at The University of Texas Rio Grande Valley (UTRGV) School of Medicine’s (SOM) Graduate Medical Education (GME) residency and fellowship programs. In order to address the multitude of threats to physician wellness and to mitigate the silent, but pernicious effects of burnout on these physician learners serving in the RGV, this Initiative from the Office of GME will strengthen existing wellbeing pathways while expanding additional solutions that will work to sustain wellbeing. Utilizing a combination of prevention, promotion, and intervention strategies …


Interdisciplinary Integrated Primary And Behavioral Healthcare (I2pbh) Initiative, John Ronnau, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz Sep 2023

Interdisciplinary Integrated Primary And Behavioral Healthcare (I2pbh) Initiative, John Ronnau, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz

Research Symposium

Purpose: The Interdisciplinary Integrated Primary and Behavioral Healthcare (I2PBH) initiative will train University of Texas Rio Grande Valley (UTRGV) mental health graduates to deliver high quality, evidence-based Integrated Behavioral Health (IBH) services in the Rio Grande Valley (RGV) – a high-need, high-demand, medically underserved Hispanic region along the US-Mexico border. Specifically, the I2PBH initiative will train 24 UTRGV mental health graduates annually to deliver high-quality Integrated Behavioral Health (IBH) clinical services through the evidence based Primary Care Behavioral Health (PCBH) model. With a training emphasis on basic/advanced theory and clinical skills in the PCBH model, students …


Primary Care Behavioral Health Partnerships Advancing & Transforming Health Sciences (Pcbh Paths), Kristan Diaz-Rios, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz, Salvador Arellano Iii Sep 2023

Primary Care Behavioral Health Partnerships Advancing & Transforming Health Sciences (Pcbh Paths), Kristan Diaz-Rios, Deepu George, Maria Hernandez, Evan Garcia, Myrna Ruiz, Salvador Arellano Iii

Research Symposium

Purpose: Primary Care Behavioral Health Partnerships Advancing & Transforming Health Sciences (PCBH PATHS) is a workforce development pipeline project aimed at permanently augmenting UTRGV’s institutional capacity to address shortage of an Integrated Behavioral Health (IBH) competent workforce locally, regionally and nationally. Our initiative, aligned with UTRGV strategic priorities and key initiatives, will integrate basic(model specific strategy and operational elements), mid-level (role identity and profession specific behavioral competencies specific to each health profession), and advanced (behavioral medicine clinical skills) applications of the evidence based PCBH model of delivery. A PCBH focused delivery system (clinical and educational), in which primary care providers …


With A Little Help At Home: The Impact Of Romantic Partner Support On Daily Burnout And Workplace Incivility, Matthew Aplin-Houtz Sep 2023

With A Little Help At Home: The Impact Of Romantic Partner Support On Daily Burnout And Workplace Incivility, Matthew Aplin-Houtz

Dissertations

With rude and discourteous encounters in the workplace becoming more common, Workplace incivility (WI) is at an all-time high. As such, workers experience levels of burnout from these negative social interactions. The literature concedes that the results of these interactions lead to mounting burnout, causing negative physical and emotional outcomes at the individual and organizational levels. Considering that the literature also supports that employees have the potential to recover from burnout symptoms through rest, obtaining the perception of control of their circumstances, and cognitive reframing, the time and activities a worker spends at home carry the potential for minimizing burnout …


Barriers To Establish A Cooperative To Manage A Machinery Rental Business In Farmer Groups: A Multi-Case Study Approach, Sri Hanggana, Andi Asri Hapsari, Putri Nugrahaningsih, Amirotul Musthofiah Hidayah Mahmudah Sep 2023

Barriers To Establish A Cooperative To Manage A Machinery Rental Business In Farmer Groups: A Multi-Case Study Approach, Sri Hanggana, Andi Asri Hapsari, Putri Nugrahaningsih, Amirotul Musthofiah Hidayah Mahmudah

The Qualitative Report

This study aimed to analyze the barriers faced by farmer groups in establishing a cooperative to manage a machinery rental business. The qualitative method with a multi-case study approach was used in this study with farmer groups as the research objects and chairpersons and members as the participants. The chairpersons were chosen by purposeful sampling and the members by snowball sampling. Data collection techniques were in-depth interviews and focus group discussions. The data credibility tests were triangulation and member checks. The results showed that all chairpersons and members positively responded to the cooperative and that the main barrier to establishing …


Mentor Holding Behaviours: The Role Of Supervisors And Effects On Protégés, Menzhong Gao Sep 2023

Mentor Holding Behaviours: The Role Of Supervisors And Effects On Protégés, Menzhong Gao

Dissertations and Theses Collection (Open Access)

The concept of holding behaviours has emerged as a response to the paradox that arises when employees require support but organisations face challenges in providing it. In today’s workplaces, job demands and organisational uncertainty have escalated, rendering traditional, hierarchical support systems inadequate to alleviate anxiety. Holding environments offer a temporary safe space for employees to express emotions and cope with uncertainty and insecurity.

Despite the importance of holding behaviours in addressing self-reliance and support dilemmas, limited research has been conducted on their antecedents, consequences, mechanisms, and boundary conditions. To fill this gap, this study proposes a trickle-down model that integrates …


Police Officers’ Perspectives On The Death Of George Floyd By Minneapolis Police Officers: A Descriptive Study, Janet Henderson Sep 2023

Police Officers’ Perspectives On The Death Of George Floyd By Minneapolis Police Officers: A Descriptive Study, Janet Henderson

Electronic Theses and Dissertations

On May 25, 2020, four Minneapolis police officers reported to the location where an African American man had been accused of trying to use a counterfeit $20 bill in a convenience store. After being taken outside of the store, the man, George Floyd, was eventually placed in the back of a police patrol car, after he was handcuffed. Saying he was claustrophobic and resisting arrest, Mr. Floyd was removed from the patrol car, and placed on the ground on his stomach. One of the patrol officers, the most senior officer present, and a field training officer, placed his knee on …


Masters Abroad, Sebastian Chavez Aug 2023

Masters Abroad, Sebastian Chavez

Capstone Collection

The research focuses on gaining the perspective and experience of students attaining a master’s degree abroad. The overall study is to answer the following questions: 1) What is the reasoning behind gaining a master’s degree abroad? 2) What kind of impact does a master’s degree have on the identity of students? 3) How might a master’s abroad experience aid international relations? Among the key findings, specifically, students’ main incentives ranged from career development in wanting to advance career objectives or real-world experiences of living and adapting to a new cultural environment. Following identity transformation, students experienced self-growth or discovered new …


Opportunity Discrimination: Resettlement Efforts Made By Ngos In The United States, Sarah Rauf Aug 2023

Opportunity Discrimination: Resettlement Efforts Made By Ngos In The United States, Sarah Rauf

Capstone Collection

Social identity plays a key aspect in life. This research tests whether homogeneity between refugees and their host communities correlates to the immigration process and resettlement success. The analysis helps form a conclusion that people want to help those who look like themselves before those who appear more foreign. This is related to the central theories of social identity and prejudice stemming from stereotyping. Data collection comes from interviews with staff at a number of NGOs in the United States. The immigration and resettlement policies of these NGOs have been researched, and members were interviewed on the reformation of their …


Designing Affordable And Viable Housing Solutions, Jean Jeremie, Juliana Maxim Aug 2023

Designing Affordable And Viable Housing Solutions, Jean Jeremie, Juliana Maxim

McNair Summer Research Program

Abstract:

There is a consistent housing crisis that is affecting our society today. Nearly 582,462 are homeless alone in the United States, with San Diego having the 4th highest unhoused population in the country (Hud, 2022). My research this summer seeked to understand the current living conditions of low-income families within our local community, with an emphasis on the El Cajon neighborhood in the Eastern part of San Diego County, and develop new architectural designs for sustainable and affordable housing. Through this lens I was able to see how a class in society just above homelessness lives day to day …


Using Community Organizing Best Practices To Redesign The Dart Organizers' Institute, Anna Long Aug 2023

Using Community Organizing Best Practices To Redesign The Dart Organizers' Institute, Anna Long

Capstone Collection

This Training-of-Trainers Course-Linked Capstone project explores three approaches to community organizing from three different scholar-practitioners. It begins with the father of grassroots organizing, Saul Alinsky’s, neighborhood-based and congregation-based approach. Alinsky’s approach is followed by Alicia Garza’s approach; Garza is the founder of the international Black Lives Matter movement. It ends with author and organizer adrienne maree brown’s Emergent Strategy approach. This paper will synthesize all three approaches, ultimately identifying four recommended approaches to community organizing: power, motivation, emotion, and centering impacted voices. The four recommended approaches will be used to evaluate the new organizer training (Organizers’ Institute) for the Direct …


Decolonizing Wash Practices Between National Policies & International Standards: A Case Study In Tanzania, Mary Thibodeau Aug 2023

Decolonizing Wash Practices Between National Policies & International Standards: A Case Study In Tanzania, Mary Thibodeau

Capstone Collection

The international community has developed guidelines and standards for the maintenance of water and sanitation (WASH) in states from the end of the 20th century to present and have often been criticized for their lack of contextual adaptations in the standards that states are expected to implement universally. The research explored how international standards on WASH have applied decolonized methods of interventions to guide the development of culturally relevant national policies. Tanzania was chosen as a case study to conduct a comprehensive review of the states’ integration of international standards within their policies through a decolonial perspective. The study included …


Adapting To A Renewed Collective Culture Through A Change In Organizational Behavior, Peter Bheda Aug 2023

Adapting To A Renewed Collective Culture Through A Change In Organizational Behavior, Peter Bheda

Journal of Global Hospitality and Tourism

The dynamic interplay between organizational behavior and cultural transformation is paramount in the ever-evolving landscape of hospitality leadership. As the hospitality industry adapts to post-pandemic shifts, executives grapple with managing successful companies while ensuring effective employee engagement. While profitability surged for many, managing employees remains a complex challenge. Cultivating a thriving culture is a critical solution. Toxic cultures incur tangible and intangible costs, impacting revenues, employee retention, and productivity. The pandemic has underscored the urgency of cultural alignment, prompting leaders to rethink behavior patterns. Engaging leaders across hierarchies as "chief culture officers" promotes accountability, openness, alignment, and leverage, fostering a …


Impact Of Management Polyphony In Family Business: A Review, Ali S. Cetinkaya, Serife Sogancioglu Aug 2023

Impact Of Management Polyphony In Family Business: A Review, Ali S. Cetinkaya, Serife Sogancioglu

University of South Florida (USF) M3 Publishing

The link between family and family-owned enterprise has persisted for generations within the framework of family, ownership, management, and business. Family-owned companies are created in order to generate revenue and preserve the family's tradition. With the proper management strategy, family businesses can survive and be passed down to future generations. In family businesses, the founders and family member managers are the only ones who carry out main management tasks including planning, organizing, coordinating, leading, supervising, and controlling. Management polyphony can happen in a family-owned firm when more than one family member is designated as the manager. Although managerial polyphony may …


A Study On The Effect Of Confucian Culture On The Work Enthusiasm Of Enterprise Employees, Mei Xu Aug 2023

A Study On The Effect Of Confucian Culture On The Work Enthusiasm Of Enterprise Employees, Mei Xu

Dissertations and Theses Collection (Open Access)

Confucianism represents the core of Chinese philosophical ideologies and values, often regarded as the “root” and “source” of Chinese culture. Its influence extends beyond the realm of culture, imparting enduring impacts on the ethical and behavioral norms of Chinese individuals and organizations (Ip, 2009). Xue and Liu (2009) remarked, “It may seem as though the shadow of traditional Confucian culture has faded from view, but regardless of whether one acknowledges it or not, it remains deeply ingrained in the heart of every Chinese individual, serving as the foundation of the Chinese nation.” As a rising economic power, China’s market mechanisms …


The Emotional Intelligence And Conflict Management Relationship In Black Women Leaders, Tina Raylyn Jackson Aug 2023

The Emotional Intelligence And Conflict Management Relationship In Black Women Leaders, Tina Raylyn Jackson

Electronic Theses and Dissertations

This study examined the relationship between emotional intelligence and conflict management styles in Black women leaders in the United States. The lack of literature surrounding Black women leaders' emotional intelligence or conflict management styles presented an opportunity to offer quantitative data connected to these constructs. A cross-sectional survey design was used to administer three surveys the Situational Test of Emotional Management- B, the Kraybill Conflict Style Inventory, and a modified version the Multidimensional Inventory of Black of Identity, that focused on Black female identity. Data from 124 participants were analyzed to learn if identity mediated the relationship between emotional intelligence …


The Relationship Between Transformational Leadership And Attachment Theory Among Field Grade Officers In The U.S. Army, Rebecca Ochs Jul 2023

The Relationship Between Transformational Leadership And Attachment Theory Among Field Grade Officers In The U.S. Army, Rebecca Ochs

Dissertations

Purpose: The purpose of this quantitative correlational study was to determine what relationship exists between U.S. Army field grade officers’ self-reported scores on the five domains of the Leadership Practices Inventory (LPI) (Kouzes & Posner, 2002) and their self-reported scores on the Experiences in Close Relationships Scale (ECR) (Brennan et al., 1998). Methodology: This study used a correlational approach to collect quantitative data from U.S. Army field grade officers. Using the LPI, a self-report transformational leadership measurement tool developed by Kouzes and Posner (2002), that measures five domains that include: (a) model the way, (b) inspire a shared vision, (c) …


Current Developmental Challenges In Nepal: How Can The Diaspora Help?, Ambika P. Adhikari Jul 2023

Current Developmental Challenges In Nepal: How Can The Diaspora Help?, Ambika P. Adhikari

Himalayan Research Papers Archive

Nepal now enjoys a unique opportunity to positively transform the country’s economy and society. The economic activities fueled by remittance, supported by foreign aid, and aided by domestic economic activities such as tourism, trade, and services, including start-ups, are helping increase individual incomes. However, the earnings from remittances, which measure to about 25% of Nepal’s GDP, are spent on consumer goods and not on investments that can generate employment and raise the standards of living. The foreign aid is often donor driven and also not always well managed and wisely spent on national priorities. Further, it is frequently marred by …


Fall 2023 Organizational Change Syllabus, Joseph A. Abbondandolo Jul 2023

Fall 2023 Organizational Change Syllabus, Joseph A. Abbondandolo

Open Educational Resources

Syllabus for Organizational Change (ECO 31651 & PSY 31651)


Reaching Consensus On The Future Direction Of A Resource Center Within A Ucedd: A Quality Improvement Delphi Project, Emily J. Hickey Phd, Amy D. Whitehead Mpa, Rachel Weingarten Bs, Leann Smith Dawalt Phd Jul 2023

Reaching Consensus On The Future Direction Of A Resource Center Within A Ucedd: A Quality Improvement Delphi Project, Emily J. Hickey Phd, Amy D. Whitehead Mpa, Rachel Weingarten Bs, Leann Smith Dawalt Phd

Developmental Disabilities Network Journal

Individuals with intellectual and developmental disabilities and their families need access to timely, quality information and assistance about relevant services and supports. Despite statewide systems of information and assistance for this population, there is a need for “in-the-moment” assistance for individuals and family members who participate in on-site research, training and or service delivery at the Waisman Center. The aim of this quality improvement project was to clarify the role of an internal Resource Center so as to align with the staff resources available and not duplicate statewide systems of support.

The Waisman Center at the University of Wisconsin-Madison the …


The Role Of Psychological Safety On Employee Satisfaction And Retention In Healthcare Delivery Settings: A Systematic Literature Review, Jamey Paul Jul 2023

The Role Of Psychological Safety On Employee Satisfaction And Retention In Healthcare Delivery Settings: A Systematic Literature Review, Jamey Paul

Capstone Experience: Master of Public Health

The healthcare industry typically has a high rate of employee turnover due to higher job stresses and burnout, lower job satisfaction, and insufficient organizational support and work culture. This turnover has worsened since the onset of the COVID-19 pandemic. Psychological safety, a shared belief by organizational members that the team/unit is safe for interpersonal risk-taking, can be one of the many ingredients that contribute to employee satisfaction and reduce turnover. This systematic literature review explored the role of psychological safety on job satisfaction and retention of healthcare workers in delivery settings by synthesizing the known antecedents and outcomes of psychological …


Effective Leader Development Within A Church-Planting Organization For A Changing And Chaotic World, Jeremy Davis Jul 2023

Effective Leader Development Within A Church-Planting Organization For A Changing And Chaotic World, Jeremy Davis

Electronic Theses and Dissertations

A challenge in cross-cultural church planting is developing leaders. Cross-cultural church-planting organizations like Latin American Mission (LAM; pseudonym) that lack a leadership development strategy struggle to form lasting leaders, sending missionaries with Biblical training but not leader development training. Additionally, developing leaders in a volatile, uncertain, complex, and ambiguous (VUCA) environment creates specific challenges that missionaries must address. The purpose of this qualitative, Delphi method study was to investigate the leadership development perceptions and experiences among existing LAM missionaries in the regions of Latin America (Colombia, Cuba, Mexico City, Peru, Brazil, and Ecuador) to provide suggestions for improving effective leadership …