Organization Development Commons^™

Interpersonal Capacity For Trustworthiness: A Reflective Framework For Navigating Entrustment, Roberto Angelo Moreira Vale

Dissertations and Theses Collection (Open Access)

This dissertation advances understanding of how trust shapes salient cross-cultural encounters, drawing on a constructivist grounded theory analysis of 220 interview accounts. Across these narratives, trust-related dynamics consistently appeared alongside 16 other contextual, interpersonal, and intrapersonal factors. Notably, these dynamics were identified in interviews with participants from all GLOBE cultural clusters, suggesting a degree of cross-cultural breadth that warrants further empirical testing. Together, these patterns indicate that it is not cultural difference alone that makes an encounter meaningful, but how individuals interpret and respond to the possibility or risk of entrusting and being entrusted. Salience emerged at moments when participants …

Becoming A Bridge Of Collaboration: How Being Supports Doing Within The Help Model Of Leadership, Andrea Burgess

Critical and Creative Thinking Capstones Collection

This synthesis project introduces the HELP Model—Humility, Emotional Intelligence, Leadership Service, and Psychological Safety—as a developmental framework for sustainable leadership rooted in character formation and relational trust. It asserts that credible and effective leadership begins with inner orientation before it can be embodied as consistent, ethical action in the world. Through integration of leadership theory, developmental psychology, and theology, the project critiques conventional, strategy-driven paradigms of organizational well-being. HELP extends Robert Kegan’s framework to include relational and spiritual dimensions of the leader’s individual growth as necessary conditions for fostering organizational collaboration. Drawing on reflective inquiry and practice-based insight, the project …

Disrupting And Facilitating: The Dual Role Of Generative Ai In Reshaping Power, Engagement, And Collaboration Within Organizations, Zain Khalid Baz Haddadin

Student Theses and Dissertations

This study explores how Generative Artificial Intelligence (GenAI) is reshaping power, trust, engagement, and collaboration in communication-focused workplaces. Guided by a constructivist lens and informed by change management theory, it draws on eight semi-structured interviews and a survey of 40 professionals across agency, corporate, and academic roles. Findings reveal that GenAI does not fully flatten hierarchies, it subtly thins them, enabling junior staff to contribute to strategic conversations earlier while decision rights remain centralized. Trust is highly contextual, shaped by task sensitivity, prompt clarity, and user confidence. GenAI’s impact on engagement was mixed: some participants felt energized; others described increased …

Group Flow Perceptions And Dynamics As Compared To Taxonomy And Integrative Group Flow Theory, Karen E. Wirick

Theses and Dissertations

This qualitative study investigated group flow through a team-building exercise with 18 professionals, examining participants’ and an observer’s perceptions of flow in social contexts. Analysis of interviews and observer notes identified eight themes: Sensory Network of Shared Experience, Adaptive Group Identity and Performance, Goal-Skill-Motivation Alignment, Essential Social Dynamics, Calm Intensity, Synchrony and Engagement Patterns, Spontaneous Collective Celebration, and Observer Integration. These themes revealed that flow in groups manifests as dynamic forces in constant motion. When compared to an emergent Taxonomy and the Integrative Group Flow Theory (IGFT), findings aligned more closely with IGFT's conceptualization of flow as a holistic balancing …

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

Overcoming The Space Between Us: A Multi-Disciplinary Approach To Bridge Building, Kate Hanisian

Theses and Dissertations

Facilitators in organization and community contexts (and other practitioners whose job it is to move groups of people forward together) are faced with the undercurrent of human conflict every day in meetings and gatherings around the world; often with limited access to an overarching tool to help prevent and manage conflict in most settings. The purpose of this paper was to uncover patterns in bridge building practices so that anyone who finds themselves in the role of facilitating conversations between people who are very different or do not like each other might lean into a set of practices that can …

How Positive Practices In Organizations Are Associated With Employee Engagement Via The Moderating Effects Of Generational Cohorts In U.S. Customer Service Organizations, Deborah A. Poole

Theses & Dissertations

The purpose of this study is to examine the moderating role that the respective workforce generational cohorts may have on the relationship between positive practices in organizations and levels of employee engagement of U.S. based adult customer service representatives of all races. Studies show that higher employee engagement positively affects employee motivation, satisfaction, productivity, and ultimately the financial success of the organization. However, the levels of engagement for front line customer service positions are some of the lowest of occupations measured by Gallup and have actually declined in recent years. The broaden and build theory of positive emotions shows that …

The Role Of Employee Proactive Behaviors In Influencing Supervisors’ Trust In Employees, Ngai Meng Ho

Dissertations and Theses Collection (Open Access)

In organizations, proactive employees make things happen. They anticipate, initiate, and drive meaningful changes for a better future. Such proactive behaviors can be manifested in different forms. Initiating work improvements and voicing for changes are examples of the different proactive behaviors commonly demonstrated by employees.

Empirical studies have associated proactive behaviors at work with a range of positive workplace outcomes. However, only limited research has examined how proactive behaviors might be related to one particularly important outcome, trust, i.e., whether an employee’s proactive behaviors will influence the supervisor’s trust toward the employee. Accordingly, in this present research, I conducted two …

An Evaluation Of A Transorganizational Development Process Promoting Positive Social Change, Erin Hall

Theses and Dissertations

Humanity's largest and most complex social problems are not going to be adequately addressed by one organization working alone. This study addressed two research questions: (1) what ingredients enable successful transorganization collaboration seeking positive social change? and (2) what roles does trust play? Using a case study methodology, participants and observers were interviewed. The data was analyzed using Ainsworth and Feyerhem's diagnostic model of transorganzational systems and Vangen and Huxham's trust-building and trust-sustaining theory. The findings emphasize the interdependence of transorganizational system (TS) design components and, in particular, of trust with each of the components.

Leading With Trust: A Phenomenological Study Of The Strategies Leaders In Certified B Corporations Use To Build Trust With Their Employees, Victoria Wodarczyk

Dissertations

Purpose:The purpose of this phenomenological study was to explore how senior management leaders of certified B Corporations (B Corps) build trust with employees, using the 5 domains of connection, concern, candor, competence, and consistency.

Methodology:Aqualitative phenomenological approach was used in this study to explore how senior leaders of certified B Corps build trust with their employees using The Values Institute (TVI; Weisman, 2016) trust framework and the accompanying domains of connection, concern, candor, competence, and consistency. Participants were purposely chosen based on study criteria of a senior management leader in a certified B Corp including leadership for at …

Leadership Trust: A Phenomenological Study Of How Major Superiors Of Catholic Women Religious Institutes Build Trust With Professed Members, Mary Amanda Nwagbo

Dissertations

Purpose: The purpose of this phenomenological research study was to explore how major superiors of Catholic women religious institutes build trust with professed members, using the 5 domains of competence, consistency, candor, concern, and connection.

Methodology: The study used a qualitative phenomenological research design to explore the lived experiences and behaviors of leaders with reputations of trusting relationships with their members. The study sample included 10 major superiors of Catholic women religious institutes in Southern California who exhibit trusting relationships with their members. Data were collected using interviews, observations, and artifacts and analyzed with the assistance of NVivo software, revealing …

The Trust Decoder™: An Examination Of An Individual's Developmental Readiness To Trust In The Workplace, Molly Breysse Cox

Antioch University Dissertations & Theses

This research explores an individual's self-perception of their own ability, motivation, and propensity to trust others for the purpose of validating a new construct: developmental readiness to trust others in the workplace. This construct expands research on developmental readiness to change and to lead by building a scale to measure an individual's motivation and ability to trust others in the workplace. A previously validated scale developed by Frazier, Johnson, and Fainshmidt 2013 measuring propensity to trust was included the scale building process. All items measuring motivation to trust were newly developed for this study, items measuring trust ability were adapted …

Trust And Tithing: The Relationships Between Religious Social Capital And Church Financial Giving, Darin Freeburg

Faculty Publications

There are a number of motivations for Christians to give financially to a church. The current study looked at Social Capital—especially as it relates to the concept of trust in God and bonds with a church community—to see if relationships exist that suggest a possible motivation for financial giving. Participants from American Protestant churches in the Midwest completed an online survey intended to elicit responses about their church financial giving and their levels of a specific religious measurement of Social Capital (SC). Analysis showed that increased trust in God, as well as increased sense of bonding with others in the …

An Investigation Of The Relationships Between And Among Power, Trust And Job Satisfaction Of Nurse Managers In Acute Care Hospitals Using Rogers Science Of Unitary Human Beings, Maureen A. Schneider

Seton Hall University Dissertations and Theses (ETDs)

Background: Defined as control and freedom, power is often characterized as hierarchical. Power-as-freedom exists as a unitary manifestation of the whole and is acausal. Thus a worldview that emphasizes mutual process rather than a causal (control) view supports a culture of trust in the healthcare environment that generates a committed and a thriving work force. When nurse leaders support a climate of trust, managers develop a sense of commitment to the organization which may lead to job satisfaction. However, there is a lack of empirical evidence supporting the relationship between power, trust and job satisfaction among nurse managers.

Purpose: The …

Toward GemeinschaftsgefüHl: Exploring Subordinate And Manager Perceptions Of Trust And Perceptions Regarding Behavioral Change Potential, Bobby G. Martin

Publications

In this qualitative, phenomenological study, Maslow‘s Eupsychian theory was used as the guiding framework for exploring the perceptions of trust and the behavioral change potential of subordinates (includes frontline supervisors) and managers (excludes frontline supervisors) within selected aviation maintenance organizations in Arizona. The problem addressed in the study was the growing concern that managers willfully mistreated subordinates, which led to decreased trust, motivation, and productivity. A combined representative sample of 10 maintenance technicians and frontline supervisors was purposively selected from the production lines of a large commercial aviation repair and overhaul station located in Arizona. An additional combined representative sample …

Can I Trust You To Trust Me? A Theory Of Trust, Monitoring, And Cooperation In Interpersonal And Intergroup Relationships, Donald L. Ferrin, Michelle C. Bligh, Jeffrey C. Kohles

CGU Faculty Publications and Research

Drawing on the diverse literatures of game theory, negotiation, interpersonal trust, and interorganizational relationships, the authors develop a theoretical model of the relationships among trust, monitoring, and cooperation in interpersonal and intergroup interactions. They use the concept of isomorphism as a basis for developing this theory, observing that although the constructs may differ in structure across levels, they may still have similar functions. They also argue that a more explicit distinction between own and other's trust, own and other's monitoring, and own and other's cooperation is critical for better understanding the relationships among trust, monitoring, and cooperation. By making this …