Organization Development Commons^™

It Starts With Trust: How Mid-Level Student Affairs Supervisor Trust Behaviors Impact Entry-Level Staff Leave Intention, Latonya M. Robinson

Electronic Theses and Dissertations

This dissertation examines the impact of how higher education student affairs mid-level managers (supervisors) develop and maintain trust with directly supervised entry-level staff (employees). Intervention in complex student development-oriented activities, student crises, and political protests has increased since the 1930s at higher education institutions throughout the United States. Entry-level or frontline student affairs staff manage these challenges most frequently. Yet these professionals often leave their positions within 3 years. Studies have highlighted inconsistent supervision as one of three reasons entry-level staff vacated their roles. Although many researchers have investigated why these staff members exited the field, less knowledge exists about …

A Theoretical Model Of Participatory Team Science Training, Angela E. Jordan

Graduate Theses and Dissertations (2019 - present)

BACKGROUND: Teams have long been used to address major scientific and societal problems, and interdisciplinary teams are understood to be the best approach to complex systems-based problems like climate change. Engaged research collaborations incorporating community members as equal partners in research projects are recognized as both a means of advancing equity and justice in research, and also of improving the success of research translation by developing solutions with community use-value. The science of team science (TS) and community-engaged research (CEnR) have emerged as scholarly disciplines, with attempts to define competencies, skills, functioning, and success. A growing body of literature in …

A Qualitative Study Exploring Senior Leaders’ Experiences And Perceptions In Addressing Workplace Sexual Harassment In The U.S. Federal Government: A Systems Perspective, Karen Jane Dean

Electronic Theses and Dissertations

Sexual harassment (SH) is a prevalent, costly, and often unreported problem in the U.S. Federal Government. Despite decades of research from multiple perspectives and recommendations to address SH, the problem persists and remains complex. While some researchers and U.S. Government agencies have called upon leaders to commit to eliminating workplace SH, others have suggested using an integrated conflict management system (ICMS) to manage the complexity, nuances, and conflicts. Even though there is a call for leadership to address SH, there is limited documentation in the literature about leaders’ experiences and perceptions in addressing the problem. Therefore, this qualitative study was …

Navigating The Academic Terrain: Examining The Challenges And Success Factors Of Student Veterans In Higher Education Institutions, Katherine Reyes, Corey Idleburg

Education Division Scholarship

This study investigates the academic experiences of student veterans, addressing specific challenges they face in higher education. Using Schlossberg’s adult transition theory, it explores the effects of invisible barriers, enrollment trends, and institutional factors on veteran student success, leveraging the VA’s GI Bill Comparison tool to examine public versus private school support. Findings underscore the need for targeted resources, faculty training, and institutional awareness to foster a supportive and inclusive environment that enhances veteran students' academic success and sense of belonging.

Redefining Success: Insights From Lebanese Women Leaders In Higher Education, Lina H. Safa

Education Division Scholarship

This presentation explores how Lebanese women leaders in higher education define and measure success, emphasizing their innovative approaches and transformative impact. By examining personal narratives through a phenomenological lens, the study reveals how these leaders navigate cultural challenges, offering insights into leadership dynamics in a patriarchal society and contributing to global discussions on gender equity and academic leadership.

Estudio Fenomenológico Sobre La Relación Entre El Liderazgo Transformacional Y La Efectividad De Las Iniciativas De Gestión De Cambio En Las Organizaciones, Greilyn Soto-Perez

Theses and Dissertations

Esta Disertación Aplicada tuvo como propósito explorar la relación entre el liderazgo transformacional y la efectividad de las iniciativas de gestión del cambio en organizaciones de diversos sectores. Este estudio cualitativo se centró en comprender, desde el punto de vista de diferentes lideres transformacionales en distintas áreas e industrias, cómo los líderes y empleados experimentan y perciben el impacto del liderazgo transformacional en la implementación de cambios significativos organizacionales.

Este estudio de naturaleza cualitativa se enmarcó en un enfoque fenomenológico. Mediante entrevistas semiestructuradas en profundidad, se exploraron cuatro dimensiones del liderazgo transformacional: influencia idealizada, motivación inspiradora, estimulación intelectual y consideración …

A Mixed Method Case Study Of Leadership For Change: Authentic Transformational Leadership In A Local Baptist Church, Hui Sun

Theses and Dissertations

This convergent parallel mixed methods case study explores how a local Baptist church navigated organizational change during and after the COVID-19 pandemic through the lens of authentic and transformational leadership. Grounded in organizational leadership and open systems framework of organizational change, the study examined two primary hypotheses: (1) RBC demonstrated an authentic transformational leadership paradigm in its change processes since 2020, and (2) this paradigm significantly and positively influenced perceived leadership effectiveness.

Qualitative data were collected through semi-structured interviews with six leaders (three pastors, one minister, one staff leader, and one deacon) and 11 raters (five lay leaders, five congregants, …

The Impact Of Student Engagement Activities On Future Climate Change Adaptation: The Case Of Student Simulation Models, Bassel Mostafa Elkalaf

Future Journal of Social Science

This paper explores the critical role of student engagement in addressing the growing challenges of climate change, with a focus on the Model United Nations (MUN) as a case study. As climate-related security threats increase globally, educational platforms that prepare youth for effective leadership in climate politics are more essential than ever. MUN, a widely practiced student activity simulating global policy-making, provides a valuable opportunity for students to deepen their understanding of the interconnectedness between climate change, peace, and security. By participating in MUN simulations, students engage in debates, develop innovative solutions, and practice diplomatic skills, all while exploring the …

21st Century Community Learning Centers: Program Evaluation Evidence From Texas, Rosilyn Jackson

Electronic Theses and Dissertations

Texas afterschool programs strive to enhance academic performance and meet students' needs, yet gaps in program quality persist. This study evaluated 21st Century Community Learning Centers’ performance in reading, math, GPA, attendance, in-school suspension, and engagement, both within these categories and against program goals and demographics. Theoretical frameworks used in this study include the logic model, social justice theory, and cultural relevance theory. This quantitative study utilized a nonexperimental and secondary data research design which utilized five statistical tests: the Pearson Product-Moment Correlation, One-Way repeated ANOVA, Spearman Correlation, the Independent Samples t-Test, and the Mann-Whitney U Test. Results showed that …

Leading The Charge: A Case Study On The Leadership Behaviors Of Education Leaders At Title I Campuses In Texas Prisons, Ashley Mckelvey

Electronic Theses and Dissertations

Each year, eligible schools across the nation receive Title I grant funds through the Elementary and Secondary Act. These funds, justified in pursuit of social justice and educational equity, serve to provide supplemental education services to neglected and delinquent students. While the majority of the awarded schools operate within the traditional school setting, a very small number of schools in the United States operate within the correctional setting. These schools receive Title I Part D Subpart 1 funds. Consequently, most of the guidance pertains to best practices within traditional public schools, which provides no provision on the appropriate use of …

Gsep Research Symposium Proceedings - 2024

GSEP Research Symposium

The 8th Annual GSEP Research Symposium, was themed "Dismantling Barriers between Research and Practice: Shining a Light on Global Interdisciplinary Solutions," took place on July 18-19, 2024, at the picturesque Château d'Hauteville in Saint-Légier-La Chiésaz, Switzerland.

The annual symposium is hosted by the Pepperdine University Graduate School of Education and Psychology (GSEP). The symposium served as a dynamic platform for students, faculty, alums, and staff to come together and explore innovative ideas across multiple disciplines. Featuring 69 selected presentations under five distinct tracks, the proceedings showcase groundbreaking research, foster meaningful discussions, and promote professional development.

The symposium aimed to bridge …

Differences Are Not Deficits: Women Introverting While Black Through The Ascent To Executive Leadership In Higher Education, Jeri A. Bingham

Dissertations

Diversity of personality type in the workplace can lead to improved morale and productivity when organizations acknowledge and support the attributes and differences of employee behaviors and characteristics. Black women executives identifying as introverted who lead with their authentic personas and intersected marginalized identities, benefit employers, employees, students, and the institution’s brand and bottom line. Introversion and extroversion, ways to describe diversity of personality type, and each having different connotations in office culture, are relevant to this exploration as literature suggests that the population of both personality types is almost evenly distributed. The implications of judgement and the association to …

The Game Is The Game: Othermothering And Hbcu Student Affairs Job Burnout: A Quantitative Study, Adolphus A. Mcdonald Iii

All Dissertations

This study investigated the use of othermothering as a relationship building approach in student affairs at Historically Black Colleges and Universities (HBCUs) and its association with job burnout outcomes in HBCU student affairs professionals. Job burnout outcomes affect job turnover intention decisions (Michaels & Spector, 1982); therefore, this quantitative study investigated whether othermothering and additional demographic factors were a root cause to job burnout and job turnover intention among HBCU SAPs. The review of literature provides knowledge on the foundation of othermothering which began as a term to describe Black slave women caring for children displaced and separated due to …

Embracing Change With Power And Love: Shifting Organizational Paradigms Leveraging Systems Thinking, Brandi R. Muñoz

Tapestry: Journal of Research in Education

This article delves into the complexities of organizational change, emphasizing the critical roles of power and love in facilitating successful transitions. It distinguishes between the generative and degenerative effects of power and love within organizational contexts and underscores the importance of balancing these elements to foster collaboration, innovation, and sustainable change. Furthermore, the principles of systems thinking are highlighted, advocating for a holistic approach to understanding and analyzing organizational systems. The interconnectedness of system components and the necessity of feedback loops for informed decision-making and strategic planning are examined. Additionally, the article discusses the detrimental impact of overconfidence bias on …

Women Police Chiefs: A Self-Perception Of Women Officers In Law Enforcement, Tianshi Hao, Jesse Llamas, Kayleigh Axtell, Anshu Lal, Michael Llamas, Mira Fadel, Amor Roma

Education Division Scholarship

A large body of literature substantiates women’s difficulties integrating into all levels of law enforcement. To understand the experiences of women police officers in the force, and to understand how law enforcement leaders view the role of women in leadership positions, this study focused on the perception of six women police officers–specifically, women police chiefs towards women who already assumed leadership positions, overcame challenges entering law enforcement and advancing into leadership positions, and collected their input on organizational decisions, policy, and recruitment of women officers. This study employs a qualitative phenomenological methodology and interviews six women police chiefs in depth. …

Still I Rise: A Critical Utopian Action Research Study On Black Femme-Identifying And Gender Expansive Emerging Adults In Technology Leadership., Alisia Mcclain

Electronic Theses and Dissertations

This Critical Utopian Action Research (CUAR) study delves into the intersection of authentic leadership, Black Feminist Thought (BFT), and technology leadership development, focusing on the perspectives of emerging adult Black femme-identifying or gender-expansive individuals. Addressing two primary research questions, the study investigates their idealized visions for technology leadership programs and discerns key factors differentiating authentic leadership from models incorporating BFT. Through qualitative analysis of Future-Creating Workshop outputs and participant narratives, the study unveils multifaceted themes. Participants articulate a vision of technology leadership development rooted in authenticity, intersectionality, and inclusivity. Their ideal programs prioritize celebrating complex identities, engaging through technology, and …

Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace

Electronic Theses and Dissertations

This research explicitly investigated how multinational corporations can enhance workplace inclusion through the novel use of the CliftonStrengths® assessment as a dimension of deep-level diversity. The study gleaned insights from employees’ perspectives, employing a constructivist grounded theory approach to explicate their experiences in rich qualitative narratives. Through open-ended surveys and intensive interviews, participants were selected using purposeful sampling to ensure meaningful data collection from the study organizations’ three global regions. The researcher conducted the analysis systematically through the constant comparison of data utilizing the NVivo14 software to assist in constructing codes, themes, and a theoretical schema. Results highlighted the significance …

The Organizational Socialization Of K–12 Classified Employees, Steven Dunlap

Dissertations

Purpose: The purpose of this mixed methods study was to identify to what extent newly employed classified staff in K–12 school districts in Southern California experienced organizational tactics (content, context, and social) to support their socialization process during the 1st year of employment (G. R. Jones, 1986). In addition, it was the purpose of this study to identify and describe the degree to which newly employed classified staff saw these tactics as effective in supporting their socialization to their new role (role clarity, social acceptance, and task mastery).

Methodology: This study used a sequential explanatory mixed methods design to engage …

Portraits Of Hispanic And/Or Latino Leadership Development In The Military, Michael Lugo

Electronic Theses and Dissertations

Abstract

The study presented denotes a continuous transition among the Hispanic and/or Latino demographics in the military and the cadet accounts of military inequality incidents while in the military (Cabrera et al., 2017; Eckel & King, 2004). To assist Hispanic and/or Latino needs based on demographics and environment (National Center for Education Statistics, 2019). Military leaders contribute to growing a diverse, inclusive, and equitable military force for all ethnic groups. The Department of Defense (DoD) is the most racially and ethnically diverse workplace in the United States (Daniel et al., 2022). Nevertheless, racial/ethnic harassment and discrimination in the military continue …

The Role Of Organizational Leadership In The Success Of Higher Education Institutions: A Portraiture Study On Ashesi University In Ghana, Amanda Childress-Kannan

Electronic Theses and Dissertations

Research shows that higher education institutions in sub-Saharan Africa are severely under-resourced, systemically lack strong leadership, have low enrollment numbers, lack scholarly productivity, and have high rates of attrition and turnover of students and faculty. Higher education institutions in sub-Saharan Africa do not compete well globally, with low research productivity and failure to retain top scholars. Higher education institutions in Ghana are particularly facing this problem: Ghana has a relatively stable government, society, and economy, with less corruption and other malfeasance as compared to other countries in sub-Saharan Africa. Even with these advantages, Ghana generally fails to establish and maintain …

Performance Management Through Service Quality Perspective, Tanaporn Supanichrattana

Faculty Publications - College of Education

This research report examines performance management in educational facilities through a service quality framework. Drawing on the SERVQUAL model, it conceptualizes service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The report identifies performance measures associated with each dimension and demonstrates how these measures can inform the assessment of facilities operations and service delivery. The research emphasizes the strategic selection of performance measures that align with organizational priorities and goals rather than the adoption of standardized measures across institutional contexts. Through this framework, the research positions service quality as a foundational lens for data-informed decision-making, continuous improvement, and …

Three Conditions For Vertical Leadership Development: Impact Of Personal Experiences, Kevin Coopersmith

The Journal of Values-Based Leadership

Vertical leadership development, an emerging body of leadership research based around expanding an individual’s capacity to think, make decisions, and understand themselves and the world around them, stands as a unique solution to address the leadership skills gap at a time of global complexity and change. Petrie’s (2015) model of the three conditions for vertical leadership development to take place was analyzed through the lived experiences of eight leaders who had successfully completed personal development plans and shared their experiences through a narrative-based qualitative study. Of the eight participants, three participants filled all three conditions and demonstrated a higher level …

Are The Housing Staff Alright? A Hermeneutic Phenomenological Examination Of The Experiences Of On-Campus Student Housing Professionals Through The Covid-19 Pandemic, Megan J. Chibanga

Teacher Education, Educational Leadership & Policy ETDs

College and university housing professionals served a role they were generally underprepared for as long-term crisis managers during the global COVID-19 pandemic. The COVID-19 pandemic interrupted and shifted higher education operating structures on a grand scale, and housing staff were asked to continue operating on-campus housing facilities throughout the ever-changing response to COVID-19. The purpose of this hermeneutic phenomenological study was to understand the lived experiences of housing professionals during the COVID-19 pandemic. Through the collective experiences of 21 participants three major threads emerged: comfort in the unknown, a need for connection and community, and relentless resilience. Each of these …

Teacher Perceptions On The Sustainability Of Trauma-Informed Practices In A Delaware School, Joy Elaine Campbell

Electronic Theses and Dissertations

The purpose of this qualitative phenomenological study was to explore teacher perceptions about the sustainability of trauma-informed practices implementation in a secondary, public comprehensive school. For the purpose of this study, the researcher examined perceptions of 10 staff members who have knowledge of and experience with implanting trauma-informed practices into their school routine. The findings from this study can be used by teachers, support staff, school leaders, and district leaders to help sustain an institutional application and implementation of trauma-informed care in schools. The implication from this study suggests resources for school staff to successfully sustain trauma-informed care.

Built For Continuous Improvement: Professional Accountability In The Academic Setting, Richard Sinclair

The Journal of Values-Based Leadership

One way to organize schools to continue to improve is to build the culture around the natural spirit of its people. Rich Sinclair collected data from one of North Carolina’s highest-rated public schools to learn how the design and development of their professional culture have progressed over the last five years, including through the height of the pandemic. This mixed-methods study on the K-12 efficacy of values-driven organizational development offers three lessons that can help guide systematic efforts to align more school work environments with the best in the world.

Utilizing New Technologies To Measure Therapy Effectiveness For Mental And Physical Health, Jonathan Ossie

Dissertations

Mental health is quickly becoming a major policy concern, with recent data reporting increasing and disproportionately worse mental health outcomes, including anxiety, depression, increased substance abuse, and elevated suicidal ideation. One specific population that is especially high risk for these issues is the military community because military conflict, deployment stressors, and combat exposure contribute to the risk of mental health problems.

Although several pharmacological approaches have been employed to combat this epidemic, their efficacy is mixed at best, which has led to novel nonpharmacological approaches. One such approach is Operation Surf, a nonprofit that provides nature-based programs advocating the restorative …

Special Education Teacher Attrition: K-12 Administrator Perspectives, Tia Alove Stevens-Hicks

Electronic Theses and Dissertations

Abstract

Teacher attrition is a significant contributor to the teacher shortages, with preretirement attrition accounting for two thirds of all attrition. Special education teachers leave teaching at significantly higher rates than their general education peers. In addition, there is a greater demand for special education teachers due to the increase in public school students requiring special education services. As a result, many K–12 administrators and other educational leaders often fill vacant positions with unqualified or new teachers with less experience than their predecessors. Special education teachers have reported that teachers who remained in their positions reported high levels of administrative …

We Don’T Have To Do All Of It Alone: A Phenomenological Study On How Mid-Level Leaders In Community Colleges Flourish Through Collaboration And Advocacy, Mackenzie Taylor Klinker Hutchins

Dissertations

Purpose: The purpose of this phenomenological study was to identify and describe the formal and informal leadership development experiences of mid-level leaders promoted within Washington State Community Colleges.

Methodology: This phenomenological study identified and described the formal and informal leadership development experiences of 17 mid-level leaders promoted within Washington State Community Colleges. Respondents were purposively chosen based on specific criteria and recommendations of two expert sponsors. The researcher collected data through semi-structured interviews, where the participants provided descriptive data that would aid in answering the study’s research questions.

Findings: Analysis of the qualitative data from 17 mid-level leaders promoted within …

A Phenomenological Study Exploring Conflict Transformational Strategies Used By Exemplar Student Support Service Leaders In K-12 Public Education To Achieve Common Ground And Breakthrough Results, Amber Ramirez

Dissertations

Purpose: The purpose of this phenomenological conceptual replication study was to discover and describe how exemplary student support service leaders establish common ground and produce breakthrough results by using the six domains of conflict transformation.

Methodology: This qualitative phenomenological conceptual replication study discovered and described the use of conflict transformation domains to resolve conflict, establish common ground, and produce breakthrough results as perceived by student support service leaders in K-12 public schools in Los Angeles and Orange counties in California. The research was part of a thematic team of six peer researchers and five faculty advisors who developed a semistructured …

A Phenomenological Study On The Informal Learning Experiences Of Female Mid-Level Administrators, Kathryn L. Curameng

Dissertations

Purpose: The purpose of this phenomenological study is to identify and describe the informal leadership development experiences of female mid-level administrators in private nonprofit higher education.

Methodology: This phenomenological study identifies and describes the informal leadership development experiences of female mid-level administrators in private nonprofit higher education institutions in California. Respondents were selected based on specific criteria and recommendations of a sponsor. The researcher collected data through semi-structured interviews and observations of participants.

Findings: Examination of the qualitative data from interviews with 16 female mid-level administrators working in private nonprofit higher education yielded nine major findings. These included 2 unexpected …