International and Area Studies Commons^™

Customer Satisfaction Index Of Singapore 2016: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

Should Children Work? Dilemmas Of Children’S Educational Rights In The Global South, Conrad John Masabo

Southern African Journal of Policy and Development

The realisation of Children’s Rights and the right to education, in particular, have for quite long left the children of the Global South at a crossroads. The ideal of a childhood free from work has in itself become a barrier to access this social good. As such, due to their country’s minimal or non-existent educational funding and family abject poverty, some children in the Global South have realised that adopting a pragmatic strategy of combining school and work is the only feasible solution. This study, therefore, examines the interface between children’s work and schooling in the Global South.

Invisible Children: The Effectiveness Of Non-Governmental Organizations (Ngos) In Primary Education In Central America, Megan Skaggs

Mahurin Honors College Capstone Experience/Thesis Projects

what extent are non-governmental organizations (NGOs) an effective tool in primary educational development in Central America? To address this concern, this project addressed the results of several months of research in Nicaragua, Guatemala, and at the U.S. NGO headquarters, where interviews with educators, NGO workers, and citizens were conducted regarding the role of NGOs in addressing educational concerns effectively. Interviewees included: Pueblo a Pueblo, Serving Orphans Worldwide, U.S. Agency for International Development, Let Girl’s Learn Program, and varied individuals connected with education or non-profit work in that region. My research analyzed the historical and social structures of Nicaragua and Guatemala, …

University Rankings: Evidence And A Conceptual Framework, Jonathan G.S. Koppell, Jacob Fowles, H. George Frederickson

Publications from President Jonathan G.S. Koppell

University ranking has high public visibility, the ranking business has flourished, and institutions of higher education have not been able to ignore it. This study of university ranking presents general considerations of ranking and institutional responses to it, particularly considering reactions to ranking, ranking as a self-fulfilling prophecy, and ranking as a means of transforming qualities into quantities. The authors present a conceptual framework of university ranking based on three propositions and carry out a descriptive statistical analysis of U.S. and international ranking data to evaluate those propositions. The first proposition of university ranking is that ranking systems are demarcated …

Analisis Kebutuhan Bahan Ajar Bahasa Arab Bagi Calon Tenaga Kerja Indonesia (Tki) Di Timur Tengah, Nuruddin Nuruddin

Bahasa dan Seni: Jurnal Bahasa, Sastra, Seni, dan Pengajarannya

This study is to describe the needs to develop Arabic language teaching materials for prospective Indonesian migrant workers in Middle East. It is a research and development study adapted from Borg and Gall with the following procedures: reviewing relevant literature, conducting a field observation, studying some collected documentation, and in-depths interviews. The results of the study show that (1) the teaching materials are geared to help the prospective Indonesian migrant workers to communicate, to make their tasks at ease, to understand the culture and customs and relevant documents on employment; (2) the teaching materials are designed as multimedia products; and …

A National Bilingual Education Policy For The Economic And Academic Empowerment Of Youth In St. Lucia, West Indies, Gabriella Bellegarde

Capstone Collection

This campaign portfolio argues the case for a national bilingual education policy on the island of St. Lucia, where youth speak both St Lucian Creole and St. Lucian standard English. The portfolio consists of a policy paper and brief, an advocacy plan, a communications plan, monitoring and evaluation plan. The Bilingual Education Taskforce (BET), made up of teachers, parents and principals, is an advocacy organization that discovered the need for a bilingual education intervention when they observed, assessed and analyzed the written work of struggling readers at their school, the Anse la Raye Infant School on the west coast of …

A Study Of The Intelligibility, Comprehensibility And Interpretability Of Standard Marine Communication Phrases As Perceived By Chinese Mariners, Lillian Christine Holland

Dissertations and Theses

Worldwide, mariners use a variety of English as an International Language known as Maritime English regardless of the first language spoken by the crew or port in which they enter. English knowledge and ability is therefore critical to a mariner's livelihood at sea and is also mandated by the International Maritime Organization. The ability to understand and be understood is paramount to safety at sea. This study investigated which accents of English a subset of Chinese mariners found easy or difficult to understand. The data from 39 Chinese mariners who listened to 8 Standard Marine Communications phrases was analyzed. The …

Preparing Students For The Future Workforce: An Experiential Learning Approach To Deliver An Accounting Analytics Course, Gary Pan, Venky Shankararaman, Poh Sun Seow, Gan Hup Tan

Research Collection School Of Accountancy

This paper describes an undergraduate accounting analytics course which was delivered based on an experiential learning approach. This accounting analytics course is timely as, with the proliferation of Big Data, several accounting professional bodies have highlighted the importance of developing analytical skills among accounting graduates. The experiential learning approach was adopted because there is a need to equip students with future work skills so as to tackle increasingly complex problems. The professors collaborate with external partners to design a course which combines theory with experiential learning through heavy use of projects involving real world problems. Students rated the course favourably. …

Perceptions Of Hmong Parents In A Hmong American Charter School: A Qualitative Descriptive Case Study On Hmong Parent Involvement, Kirk T. Lee

Dissertations and Theses

Parental involvement plays an essential role in the United States (U.S.) educational system. However, parental involvement poses many challenges for Hmong parents in American schools. Many assumptions are made on the parts of teachers, staff, and Hmong parents about parents' roles pertaining to their involvement in their children's education. Hmong parents struggle to reconcile beliefs, attitudes, and values that they bring with them from Laos with the expectations found in the U.S. due to their unfamiliarity with the U.S. educational system.

This study employed the used a qualitative, descriptive case study approach to examine the perceptions of Hmong parents involvement …

University Of Hawaii At Hilo: International Female Student Diversity And Inclusion Workshop, Leslie Lehuanani Mcclung

Capstone Collection

The purpose of the University of Hawaii at Hilo’ Women’s Center is to provide advocacy, access, education, equity and equality to women and minority students on campus. On March 8, 2016, The Women’s Center at the University of Hawaii at Hilo held an International Women’s Day event. During the event, the topic about their experiences here at UH Hilo was brought up. Five of the seven panelists felt like they lacked the knowledge and support of on-campus resources including the Women’s Center. The response to the women’s day event led the Women’s Center staff to investigate further why this was. …

Changes To Psle Scoring Make For A Fairer System, David Chan

Research Collection School of Social Sciences

The changes to the Primary School Leaving Examination scoring system and how it will be used for admission to secondary schools are scientifically sound and practically sensible ("New PSLE scoring system to have 8 grade bands"; Thursday).

Designing An Accounting Analytics Course Using Experiential Learning Approach, Pan, Gary, Shankararaman, Venky, Poh Sun Seow, Gan Hup Tan

Research Collection School Of Accountancy

This paper describes an undergraduate accounting analytics course which was delivered based on an experiential learning approach. This accounting analytics course is timely as, with the proliferation of Big Data, several accounting professional bodies have highlighted the importance of developing analytical skills among accounting graduates. The experiential learning approach was adopted because there is a need to equip students with future work skills so as to tackle increasingly complex problems. The professors collaborate with external partners to design a course which combines theory with experiential learning through heavy use of projects involving real world problems. Students rated the course favourably. …

Struggling To Learn, Learning To Struggle: Strategy And Structure In The 2010-11 University Of Puerto Rico Student Strike, José A. Laguarta Ramírez

Dissertations, Theses, and Capstone Projects

From April 2010 to March 2011, the University of Puerto Rico (UPR) underwent a two-phase strike sequence against neoliberal austerity measures. Altogether, that process resulted in the eventual concession of all of the students’ main demands, an unprecedented feat at the UPR, and a rare one in Puerto Rican history in general. In this dissertation I seek to cast light on this improbable event by examining, first, how neoliberalization patterned and contoured the choices facing the century-old UPR student movement. Second, I explore how interactions within the movement, including the framing contest among leadership teams and their interaction with the …

L’Écrivain Intellectuel Et Le Destin De L’Université Camerounaise, Jean Marie Wounfa

Présence Francophone: Revue internationale de langue et de littérature

This reflection is based on a corpus of narrative texts (novels and short stories) and on an eclectic approach which theoretical and methodological tools are borrowed from the comparatism, the institutional approach and the discourse analysis. The goal is to show that as a literary theme, the University strips off its pedestal and undergoes a more or less severe criticism under the pen of Cameroonian intellectual writers. Hence, its representation is marked with prejudgments, stereotypes and misconceptions that make the University a myth from which the writers free and engage themselves in a realistic representation of the university system. The …

Transmettre Et Instituer Contre Vents Et Marées : Ambroise Kom, L’Universitaire Des Populations Camerounaises, Amelle Cressent

Présence Francophone: Revue internationale de langue et de littérature

This text touches on various aspects of Ambroise Kom’s social engagement. It explores some pathways taken by Kom outside Literature, his core academic field, insisting on the most prominent threads in his career: Knowledge transmission and institutionalization in Cameroon while prioritising collective over individual action. It also highlights Kom’s interaction with a challenging political and cultural environment, the social praxis resulting from it and his writings on what should be the contribution of Education, especially, higher Education, to contribute to nation building in Cameroon.

Beliefs About Social Workers Among Black Males, Tavon Antonio Harris

Electronic Theses, Projects, and Dissertations

It’s been more than a decade since the National Institute of Mental Health (NAMI) initiated its public campaign, ‘Real Men Real Depression.’ Despite increased awareness, research and relevant studies indicate that African American / Black men continue to underutilize mental health treatment while still having the highest all-cause mortality rates of any racial/ ethnic group in the United States. When reading this statement, one must question what impact that the beliefs about ‘social workers’ through the lens of Black males in the United States, may play. This very simply, yet flammable, question not only seems pertinent but also seems to …

Social Capital And Cultural Identity For U.S. Korean Immigrant Families: Mothers' And Children's Perceptions Of Korean Language Retention, Su-Jin Sue Jung

Dissertations and Theses

Through increasing immigration, the U.S. society is becoming more linguistically and culturally diverse. Yet, as many U.S. language minority groups seek to assimilate, they face many challenges. One challenge is that their home language does not match the dominant language, English, that their children are learning at school. For Korean communities, maintaining Korean language presents a problem for families, especially for the mothers and children. The purpose of this study was to explore the U.S. Korean immigrant mothers' and children's perceptions of and experience with maintaining the Korean language and the effect that has on the development of social capital …

Oral History Interview With Howard Thomas: Growing Smu, Howard Thomas

Oral History Collection

The interview covered: first involvement with SMU, his background in higher education industry, his contributions in setting up the Business School and growing post-graduate programs, and his role as Dean at SMU.

Biography:

Dean, Lee Kong Chian School of Business, 2010 - 2014

Professor Howard Thomas served as the dean of Lee Kong Chian School of Business from 2010 to 2014. During his tenure, SMU received business school accreditations by highly regarded and globally recognized programs including AACSB and EQUIS. SMU was also invited to be member of GMAC and the EMBA Council, and joined the Global Business School Network …

Oral History Interview With David Chan: Growing Smu, David Chan

Oral History Collection

The interview covered: first involvement with SMU, challenges, his recollection and perspective from the early days of the School of Social Sciences until now, and his role as the Director of the Behavioural Sciences Institute.

Biography:

Director, Behavioural Sciences Institute, SMU, 2009-present

Interim Dean, School of Social Sciences, SMU, 2007-2008

Prof David Chan was appointed as the Interim Dean of the newly set up School of Social Sciences from 2007 to 2008. The School of Economics and Social Sciences was split into the School of Economics and the School of Social Sciences in April 2007. He was the Vice Provost …

The Current State Of Access To Basic Education For Syrian Refugee Children Living In The Za’Atari Camp, Theresa L. Frey

Capstone Collection

Using Rodman’s (2006) International Education Analytical Inquiry Matrix as a theoretical framework, the purpose of this study is to examine the current state of access to basic primary education for Syrian Refugee Children Living in the Za’atari camp. Within the scope of this study, access is examined in three parts, including:

(1) Who is accessing education within Za’atari and who is not?

(2) How are certain groups accessing education?

(3) What is the learning environment of Za’atari?

In addition to addressing existing issues of access to basic education in Za’atari, this study examines efforts made towards increasing access. By examining …

Immersions In Global Equality And Social Justice: A Model Of Change, Kevin Guerrieri, Sandra Sgoutas-Emch

Engaging Pedagogies in Catholic Higher Education (EPiCHE)

In the work for global equality and social justice, how should “change” be understood? Who determines what must change or be changed? In the efforts to carry out social change, what is the academy’s relationship with the community, society at large, and the broader world? This article parts from these and other key questions and then proposes a model of change that can be used as a lens for examining any project, program, or organization with the aim of creating positive change that is meaningful, sustainable, and holistic. The article provides both an explanation of the underlying interdisciplinary theoretical framework …

The Transformation Of High-Risk Youth: An Assessment Of A Faith-Based Program In South Africa, Bennett M. Judkins, Karen Mundy

Interdisciplinary Journal of Best Practices in Global Development

This paper considers the case of Outward Bound South Africa (OBSA), an outdoor adventure education program specifically designed for disadvantaged youth in the aftermath of apartheid in South Africa. Founded by American philanthropist Charles Stetson, the goal of OBSA is to provide recourse for South Africans who are victims of history and culture. OBSA seeks to instill values and to create economic empowerment for at-risk youth in the midst of severe social and economic deprivation. Recently, OBSA initiated a faith-based component to their program that follows many of the tenets of the original founder of Outward Bound, German educator Kurt …

Disrupting Eurocentric Education Through A Social Justice Curriculm, Joanna Cidalia Miranda Dacunha

Sustainability and Social Justice

This paper will illustrate the project conducted to disrupt Eurocentric education through a social justice curriculum. Eurocentric education has silenced and misconstrued the history and truth of marginalized communities. There is a need for curriculums that challenge the dominant narrative and help students of color acknowledge the triumphs and challenges their people face. This curriculum was created to assist students of color towards the process of developing critical consciousness and self-awareness. Through Critical Race Theory and other frameworks we were able to conduct a series of workshops. Through these workshops youth began a process of self-awareness and critical consciousness through …

Refugee Youth Challenges And Unique Needs In Worcester Public Schools That Are Satisfied By African Community Education, Heidi L. Biron

Sustainability and Social Justice

The influx of refugee youth in United States challenges the structure of the US formal school system, as it struggles to manage the unique needs of refugee youth. This research explores African refugee youth needs in the formal school system in Worcester, MA, and how some of these needs are better supported in a supplementary education institution, African Community Education (ACE). The research draws on individual interviews and focus group discussions with refugee youth and ACE’s staff to analyze the complexities and challenges refugee youth are confronted within formal schools and how they are motivated to seek supplementary education. The …

Professor Pang Hwee Hwa Appointed Dean Of Smu School Of Information Systems, Singapore Management University

SMU Press Releases and News

The Singapore Management University (SMU) has announced today the appointment of Professor Pang Hwee Hwa as the next Dean of the SMU School of Information Systems (SIS) with effect from 1 July 2016 for a term of five years. Selected from a global pool of candidates after an extensive and rigorous global search which started in October 2015, Prof Pang’s strong commitment to research in information systems and a passion for excellence in education, make him the ideal candidate to lead the School of Information Systems.

Bridgers In The Third Space: An In-Country Investigation Of The Leadership Practices Of Us-Educated Chinese Nationals, Maria L. Martinez

Educational Studies Dissertations

This in-country grounded theory study examined the lived experiences of 24 Chinese returnees who completed advanced degrees in the United States. The study found that the four types of organizations in mainland China determine the social context of the application of Western education of the Chinese returnees. Returnees working in multinational corporations apply their Western education more than the returnees working in the other types of organizations. Themes that revolved around the international educational experiences of the Chinese students, including the development of cultural intelligence and new understanding of the ‘other’, and their realization of the differences between their home …

Young, Urban, Professional, And Kenyan?: Conversations Surrounding Tribal Identity And Nationhood, Charlotte Achieng-Evensen

Educational Studies Dissertations

By asking the question “How do young, urban, professional Kenyans make connections between tribal identity, colonialism, and the lived experience of nationhood?,” the researcher engages with eight participants in exploring their relationships with their tribal groups. From this juncture the researcher, through a co-constructed process with participants, interrogates the idea of nationhood by querying their interpretations of the concepts of power and resistance within their multi-ethnic societies. The utility of KuPiga Hadithi as a cultural responsive methodology for data collection along with poetic analysis as part of the qualitative tools of examination allowed the researcher to identify five emergent and …

Traditions And Proficiency Abroad - Spain (Tapas) Program: A High School Study Abroad Program For District 128, Michaela Kendzior

Capstone Collection

As colleges begin to internationalize campuses and global competencies continue to become a demand in the workforce, secondary schools should also aim to internationalize the curriculum and offer international education opportunities to their students. In an effort to do this, I have created the Traditions And Proficiency Abroad - Spain (TAPAS) Program for Community High School District 128 in Illinois. The TAPAS program is a 20-day summer intensive cultural and language immersion program created to maximize learning potential in D128 students. While the program’s focus is on Spanish language and culture education, the orientation and instructional activities have been designed …

The Ethics Of Care And Refugee Education: Promoting Caring Envrionments In U.S. Urban Schools To Address The Needs Of Unaccompanied Refugee Minors, Tina Meetran

Sustainability and Social Justice

The United States has resettled more than 2 million refugees since 1975 and approximately one third of them are children. Some of the children who arrive in the U.S. are unaccompanied refugee minors (URMs), meaning they arrive without a parent nor guardian. The absence of a parent figure heightens the adversities of escape and acculturation for URMs. However, due to the lack of available information on URM experiences, their physical, emotional and psychosocial needs in the U.S. are continually unmet. This paper considers the role that schools and teachers have as agents of care to foster positive growth and acculturation …

Summer Internship At African Community Education, Stephen A. Chiavaroli Iii

Sustainability and Social Justice

My internship at African Community Education (ACE) took place from May to December 2015, where I worked with GISDE alum, Joshua Plisinski. My summer was split as a volunteer at ACE and GIS Analyst in partnership with a Worcester nonprofit Cultural Exchange Through Soccer (CETS). My duties at ACE included tutoring, mentoring, and leading the students in homework assignments and various recreational activities. I also completed several GIS tasks and instructed a GIS tutorial for the high school students of ACE. The other time during my summer was spent conducting a spatial network analysis of Worcester soccer fields for CETS …