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Full-Text Articles in Organizational Communication
Exploring Workplace Connections Of Employees With Multiple Role Expectations: Accommodating Communication Behaviors Of Hospital Chaplains, Stephen Spates
Exploring Workplace Connections Of Employees With Multiple Role Expectations: Accommodating Communication Behaviors Of Hospital Chaplains, Stephen Spates
Doctoral Dissertations
The purpose of this study was to explore the communication behaviors of hospital chaplains in an effort to understand their workplace role. In the literature, most chaplain recognition related to spiritual interactions and improved health outcomes for patients, which left much information about their workplace lives unknown. This study used interviews with hospital chaplains to explore their communication behaviors. Using communication allowed chaplains to manage roles and uncertainty, build relationships, and handle the paradoxical interactions they encounter at work. The findings revealed that hospital chaplains, who operate as liaisons in their organizations, practiced convergence to accommodate others. They also managed …
The Net Generation At Work: Younger Employees’ Understanding Of Productive/ Counter-Productive Information Across Communication Channels, Whitney Lauren Tipton
The Net Generation At Work: Younger Employees’ Understanding Of Productive/ Counter-Productive Information Across Communication Channels, Whitney Lauren Tipton
Doctoral Dissertations
Organizations are increasingly implored to engage in communicative accommodation based on employees’ generational cohort. While previous research has found generational differences in workplace values, empirical evidence has not supported the popular claim that younger generations prefer more technological communication than their older colleagues. Using media richness theory (MRT), social presence theory (SPT), and channel expansion theory (CET) as a framework, this dissertation analyzes the responses of 382 Net Generation-aged (18-27 years old) participants to questions related to communication channel preference, information type, channel familiarity, and productivity/counter-productivity at work. Significant differences were found between communication channels across five types of common …