Organizational Communication Commons^™

Transforming Conflict: A Grounded Theory Study Of Six Behavior Domains Of Leaders In Five Different Fields, Scott A. Dick

Dissertations

Purpose: The purpose of this grounded theory research consisting of five collective phenomenological studies was to generate a theory that explains how exemplar leaders from five different fields use six domains of conflict transformation behaviors to establish common ground and produce breakthrough results. The six domains of behavior are communication, collaboration, ethics, emotional intelligence, problem solving, and process. Methodology: The sample was composed of 75 exemplar leaders from five different professional fields and included an analysis of over 1,300 pages of interview transcripts as the main data source for the study. Findings: The results found that exemplar leaders establish, build, …

The Voice And Action Of Service: Exploring Nonprofit Volunteerism From A Dual Perspective, Colleen L. Mestayer

Dissertations

Key factors emerged for communicating with volunteers and staff in the nonprofit sector using a mixed methods approach in two phases. Phase I sought to explain volunteer satisfaction through the development of a new model that included motivation, identification with the nonprofit organization, attachment to the nonprofit organization and its mission, and the impact of interpersonal relationships formed between staff members and volunteers. Findings indicated that the model was an accurate predictor of volunteer satisfaction, and all variables were significantly correlated to volunteer satisfaction. Phase II sought to discover the communication patterns used by internal stakeholders of the nonprofit organization …

The Use Of Fantasy Theme Analysis To Describe The Group Communication And Creative Problem-Solving Skills Of University-Level Students As They Prepare For Destination Imagination Global Finals Competition, Elizabeth Morgan Armstrong

Dissertations

Problem and Purpose

In order to meet the growing needs for efficiency in the workplace, industry is turning to group-work and collaboration. Successful teams are in demand because they not only meet the efficiency needs, but also provide the kind of bonding that creates convergence in the members. The chemistry or recipe for this kind of success is difficult to pinpoint, however, and several aspects of group communication and skills, need to be re-examined using communication theory. The purpose of this study is to describe one of those aspects—group creative problem-solving—in order to see how the communication used in that …

A Cross-Cultural Study Of Intergenerational Communication In Workplace, Yan Guan

Dissertations

This study investigates intergenerational relationships in organizational settings and uses Communication Accommodation Theory (CAT) to examine the influence of age, power, culture, and self-construal on young workers' perceptions of intergenerational communication. According to CAT, communication is stereotypical due to outgroup bias, people favor their own age or power group more than other age or power groups. CAT research showed that young Asians' perceptions of intergenerational communication may be more negative than their Western counterparts. Self-construal was studied to understand the nature of culture's influence. Research and theory supported nine hypotheses and three research questions.

A study using self-report measure was …