Open Access. Powered by Scholars. Published by Universities.®
- Discipline
- Keyword
-
- Communication (2)
- Organizational communication (2)
- Active listening (1)
- Brand loyalty (1)
- Brand response (1)
-
- COVID-19 (1)
- Campus sexual assault (1)
- Child welfare (1)
- Collaborative (1)
- Communal coping (1)
- Conflict (1)
- Content analysis (1)
- Crisis (1)
- Customer complaints (1)
- De-escalation (1)
- Device use (1)
- Dialogue (1)
- Empathy (1)
- Law enforcement (1)
- Manual (1)
- Meetings (1)
- Negotiations (1)
- Organizational structure (1)
- Police (1)
- Professional communication (1)
- Strategic ambiguity (1)
- Technical communication (1)
- Training (1)
- Trust (1)
Articles 1 - 6 of 6
Full-Text Articles in Organizational Communication
Professional Communication During The Covid-19 Pandemic, Corrie Eggimann
Professional Communication During The Covid-19 Pandemic, Corrie Eggimann
All Graduate Theses, Dissertations, and Other Capstone Projects
In the early spring of 2020, the COVID-19 (coronavirus disease 2019)1 pandemic spread across the planet, causing a scale of infection and fatalities that was unprecedented in modern times, and that was not well predicted by scientists, public health officials and government entities. Despite travel bans and quarantine requirements popping up across the globe, COVID-19 infections continued to spread. As of February 2023, more than 6.8 million people have died from COVID-19 (World Health Organization, 2023). In an effort to slow the spread of COVID-19 and the growing number of deaths, schools and businesses began closing down throughout the world …
Conflict Communication In Law Enforcement, Don Zheng
Conflict Communication In Law Enforcement, Don Zheng
All Graduate Theses, Dissertations, and Other Capstone Projects
This paper will focus on addressing conflict communication in law enforcement and what literature are available and the gaps within them. Conflict communication can range from the way's words are used, what words are used, and when those words are used when police officers interact with the public. Due to the lack of extensive research done within communication studies and law enforcement, this paper aims to aid in getting future research studies done within the professions. Conflict communication within law enforcement is a topic that should be talked about more to possibly lower the number of instances where physical and/or …
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
All Graduate Theses, Dissertations, and Other Capstone Projects
The purpose of this quantitative study was to examine the relationship between organizations’ responses to customer complaints and their effects on customer loyalty and trust. Four hypotheses were established for this study to help us gain a greater understanding of the dynamics of the responses to customer complaints and their relationship with trust and loyalty. Five independent variables (apology, timeliness, explanation, compensation, and dialogue/active listening) and two dependent variables (trust and brand loyalty) were used to test the hypotheses. An online survey was conducted through Qualtrics and data were collected from participants who were students at a Midwestern University. Facebook …
Empathy And Campus Sexual Assault (Csa) Communication: Protecting The Wellbeing And Social Equity Of College Women, Kathleen Romero
Empathy And Campus Sexual Assault (Csa) Communication: Protecting The Wellbeing And Social Equity Of College Women, Kathleen Romero
All Graduate Theses, Dissertations, and Other Capstone Projects
A review of empathy and campus sexual assault communication has implications for technical communication research. Campus sexual assault is a social problem, and consequently college campuses are legally required to publish and disseminate sexual assault communication (i.e. policies, procedures, and training) to eliminate the behavior. Empathy is significant to campus sexual assault communication, given not only the emotional nature of the topic, but also the technical information to be communicated effectively and appropriately. Given the dearth of research on empathy and campus sexual assault communication, this expansive review of the literature establishes the need for technical communication research on empathy …
Personal Electronic Device Use In Face-To-Face Organizational Meetings: How It Is Perceived And The Factors Influencing Perceptions, Kimber Goodwin
Personal Electronic Device Use In Face-To-Face Organizational Meetings: How It Is Perceived And The Factors Influencing Perceptions, Kimber Goodwin
All Graduate Theses, Dissertations, and Other Capstone Projects
The use of personal electronic devices by professionals can both increase efficiency and create distractions. Because of this dichotomy, perceptions of the use of personal electronic devices in meetings may be divided. The purpose of this study is to determine how personal electronic device use in face-to-face organizational meetings is perceived, how perceptions are changing over time, which factor has the greatest influence on perceptions, and how this influential factor shapes and guides perceptions. In order to make these determinations, a two-phase study is conducted. In phase one, a content analysis of comments left in response to articles and blogs …
Sibley County Children’S Collaborative – Supporting Child Welfare Through Collaboration, Jade Blekestad-Kral
Sibley County Children’S Collaborative – Supporting Child Welfare Through Collaboration, Jade Blekestad-Kral
All Graduate Theses, Dissertations, and Other Capstone Projects
The Sibley County Children’s Collaborative meets the definition as a collaborative “organizational and interorganizational structure(s) where resources, power, and authority are shared and where people are brought together to achieve common goals that could not be accomplished by a single individual or organization independently” (Daka-Mulwanda, Thornburg, Filbert, & Klein, 1995, p. 219). Its functioning depends on members working together, sharing their time, skills, resources and the common goal of providing community support for children and families in Sibley County. However, effective collaboration does not come easily. In fact much of the literature regarding collaboration suggests that while collaboration is the …