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- Acts of incivility (1)
- Apology (1)
- Communication and the arts (1)
- Delay (1)
- Employee communication (1)
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- Excuse (1)
- Management science (1)
- Management; Recruitment; Generation Z; Millennials (1)
- Military (1)
- Plan evaluation (1)
- Planning (1)
- Premortem (1)
- Public transport (1)
- Social sciences (1)
- Transportation and logistics industry (1)
- Transportation employees (1)
- Trust repair (1)
- Workplace confllict (1)
- Workplace stress (1)
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Articles 1 - 6 of 6
Full-Text Articles in Organizational Communication
The Role Of Specificity And Apologies In Excuse Messages Following Train Delay, Emiel Cracco, Nicolas Dirix, Christopher P. Reinders Folmer
The Role Of Specificity And Apologies In Excuse Messages Following Train Delay, Emiel Cracco, Nicolas Dirix, Christopher P. Reinders Folmer
Journal of Public Transportation
An important issue in public transport is punctuality. Because delays are often caused by external factors, an efficient way to mitigate passengers’ negative reactions is to point out these factors in an excuse. The current study investigated whether excuses following train delay can be optimized by making minor changes to their content. Specifically, we compared the effectiveness of specific and non-specific excuses. Furthermore, we investigated whether adding different types of an apology influenced the effectiveness of the excuse. The results indicated that specific excuses resulted in more forgiveness and a reduced intention to avoid public transport in the future. Further …
Employees Communicating Within Transportation And Logistics Organizations: What Studying Stress And Acts Of Incivility In The Workplace Reveals About The Industry, Elizabeth Munyak Smith
Employees Communicating Within Transportation And Logistics Organizations: What Studying Stress And Acts Of Incivility In The Workplace Reveals About The Industry, Elizabeth Munyak Smith
Graduate Theses and Dissertations
This thesis project investigates the relationship of workplace stress and workplace incivility in the context of transportation and logistics organizations. Informal, one-on-one interviews with transportation and logistics operations office employees are conducted to answer this study’s research questions that examine the commonality, perceived norms, and perceived emotional and physical effects of workplace incivility in response to stress within the transportation and logistics workplace. Using grounded theory analysis, it is revealed that acts of incivility amongst transportation and logistics operations office employees communicate the conflict occurring at the industry, organization, and workplace levels of the transportation and logistics industry. The ultimate …
Analysis Of How Companies Should Prepare To Recruit And Manage Generation Z, Corey Pires
Analysis Of How Companies Should Prepare To Recruit And Manage Generation Z, Corey Pires
Honors Projects in Management
No abstract provided.
Volunteer Perceptions Of Upward And Downward Communication Facilitate Organizational Commitment, Kelly Prange
Volunteer Perceptions Of Upward And Downward Communication Facilitate Organizational Commitment, Kelly Prange
UNO Student Research and Creative Activity Fair
Retaining productive volunteers is an essential issue nonprofit organizations face, as volunteers help extend the services of their target populations. The current study examined upward and downward communication and training as important volunteer management practices with respect to facilitating volunteer engagement and commitment. Using social exchange theory as a framework, the present study investigated the reasons why organizations should stress giving volunteers training and open communication and soliciting feedback from volunteers. Doing so may initiate a social exchange relationship in which volunteers receive training and communication from organizations and in turn become more engaged and committed to the organization. As …
Recharge On The Go For The Busy Bee, Singapore Management University
Recharge On The Go For The Busy Bee, Singapore Management University
Perspectives@SMU
Human interactions can be energising and bring vitality to employees
Improving Planning: Quantitative Evaluation Of The Premortem Technique In Field And Laboratory Settings, Madeline Peabody
Improving Planning: Quantitative Evaluation Of The Premortem Technique In Field And Laboratory Settings, Madeline Peabody
Dissertations, Master's Theses and Master's Reports
This thesis compares different plan evaluation techniques in a series of experiments. The Premortem plan evaluation method can help people reduce overconfidence and generate more reasons a plan might not succeed. This research evaluates the extension of the Premortem to shorter planning time periods, evaluates the effectiveness with team generated and executed plans, and compares the use of this technique among individuals and teams. In Experiment 1, 52 Army Cadets operating in teams completed six time-constrained field exercises that required planning, half using the Premortem and half using a standard Military plan evaluation process. When teams used the Premortem they …