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Full-Text Articles in Organizational Communication
Making Sense Of Mediation: The Intersection Of Critical Event Narratives At A Community Conflict Resolution Center, Eric Dirth
Masters Theses, 2010-2019
This research investigated the unique narratives of one community mediation center’s stakeholders to illuminate the interconnectedness of the center’s stakeholders and the role critical events play in their retrospective sensemaking. A qualitative study, employing an autoethnographic and narrative analysis, was conducted at a local mediation center over a period of six months to explore the communicative interactions involved in the stakeholders’ tellings and retellings of stories of significant change. Results offered a rich understanding of the significant moments taking place at the community mediation center and the communicative triggers of these critical event experiences. Critical event triggers included: accelerated learning, …