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Full-Text Articles in Organizational Communication
Dialectic Tensions Experienced By Resettled Sudanese Refugees In Mediating Organizations, Sarah Steimel
Dialectic Tensions Experienced By Resettled Sudanese Refugees In Mediating Organizations, Sarah Steimel
Department of Communication Studies: Faculty Publications
An increasing number of global migrants are refugees who have fled religious, racial, ethnic, or other political persecution. As these refugee populations have grown, governmental and nonprofit organizations have emerged to help mediate the resettlement experience. The current study explores the dialectical tensions Sudanese refugees face in communicating with the organizations designed to make their resettlement successful. Sudanese refugees participated in semistructured interviews about their experiences communicating with mediating organizations. Four dialectical tensions emerged from participants’ stories about their communication in and with mediating organizations: (a) dissemination and dialogue, (b) emancipation and control, (c) empowerment and oppression, and (d) integration …
Facilitators And Obstacles Of Intercultural Business Communication For American Companies In China: Lessons Learned From The Ups Case, Hongmei Gao, Penelope Prime
Facilitators And Obstacles Of Intercultural Business Communication For American Companies In China: Lessons Learned From The Ups Case, Hongmei Gao, Penelope Prime
Faculty and Research Publications
This article analyzes how the execution of business strategy for global enterprises is shaped by the dual challenges of communicating in a different national culture and working in a changing economic environment. The article develops a framework from the UPS case in China to illustrate the key components of strategy for US companies operating businesses in China. The article proposes that Chinese-American communication effectiveness can be achieved through overcoming five obstacles: cultural multiplicity, relationship/ task orientation, time concept, business style difference, and language use, while utilizing five facilitators:pragmatism, gender equality, English, American pop culture, and a "big country mentality."