Critical and Cultural Studies Commons^™

Redefining Latine Identity Through Conversations With Those Who Live It, Antonio Matthew Martínez Jaworski

Regis University Student Publications (comprehensive collection)

The institutionally created label “Latino/a/e” has long been a point of frustration among people who are placed under this pan-ethnic umbrella term. Many Latines feel that their unique cultures, national identities, traditions, and histories become ignored and melted together by this broad label. This label effectively erases the differences that exist between this heterogenous group of people. Ignoring the intricateness of Latine identity diminishes our individuality and to some extent our humanity. Viewing Latine identity as homogeneous makes it easier to generalize and create negative stereotypes that further enhance the idea that all Latines are the same. Throughout my thesis …

“Don’T Touch My Hair”: An Examination Of The Exercise Of Privilege And Power Through Interracial Hair-Centered Communication Interactions, Zakiya Collier

Proceedings of the New York State Communication Association

The black body, including skin color and hair texture, has served as markers of Otherness separating Black people from people of other racial groups. Because of this, the black body especially that of the female, is frequently subjected to the interrogation by non-black people. This study examines the effects of that interrogation as it relates to black women’s hair. Two critical questions are explored: 1) What role does white privilege play in the questioning and touching of Black hair? and 2) Do these questions signify the innocent quest of information for understanding and coexistence or are they assertions of power …

The Captivity Of Opportunity: The Conversation Surrounding Church-Going Hispanic Immigrants, Nicolet Hopper Bell

Master's Theses

Immigration is a long-standing topic of discussion in the United States. Hispanic immigrants, or families of Hispanic immigrants, living in America face unique challenges. Through focus group interviews, participants from a predominantly Hispanic Protestant church narrated their experience of living in the United States. Guided grounded theory data analysis revealed three categories and 14 subcategories, or themes of conversation, surrounding this hot topic. Participants shed light on the distinctive challenges they faced, how these challenges affected them, and how they attempted to overcome these difficulties. By exploring these results through the lens of social stigma theory (Goffman, 2009) and intergroup …

Cultural Impact On Customer Satisfaction And Service Quality Evaluation In Hotels, Yeji Seo

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this paper is to identify how the cultural differences impact customer satisfaction and service quality evaluation in U.S. hotels.

Statement of Objective: The objective of this paper is threefold. The first objective is to define customer satisfaction and what customer satisfaction means to people from different cultural backgrounds. The second objective is to evaluate past research on satisfaction and to develop a taxonomy based on the existing literature to introduce how to measure customers’ satisfaction effectively in accordance with each culture. The third objective is to recommend what should be done by the hotel professionals in …