Communication Commons^™

Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown

Walden Dissertations and Doctoral Studies

As financial systems, global trade, and the regulatory environment integrate, business leaders are often ill equipped to develop and implement strategies to lead changes in organizations. Business leaders who lead change initiatives without proven sustainability strategies are highly susceptible to business closure. Grounded in Lewin's theory of change, the purpose of this qualitative multiple case study was to explore successful strategies some business leaders used to develop and manage change initiatives to remain operable beyond 5 years. The participants included 4 industry business leaders with a minimum of 5 years of successful change leadership experience. The data collection included semistructured …

Instructor-Initiated Communication And Student Success In Online High-Impact Community College Courses, Tonia J. Benton

Walden Dissertations and Doctoral Studies

The problem addressed in this study is low student success in online high-impact courses. Researchers have shown that instructor-initiated communication contributes to student satisfaction and success. The purpose of this study was to determine any relationship between instructor-initiated communication and student pass rates in online high-impact courses offered at a community college in the United States. The Community of Inquiry (CoI), which identifies teacher, social, and cognitive guidelines supporting learning experiences for students, was the theoretical foundation of the study. The research question was designed to explore relationships among the percentage of students passing a course with an A, B, …

Confronting Students’ Personal And Interpersonal Communication Anxieties And Needs Through Constitutive, Experiential Communication Pedagogy, Lawrence R. Frey, Emily Loker

Journal of Communication Pedagogy

Today’s college students are experiencing unprecedented high levels of anxiety, resulting in devastating effects. This essay challenges communication educators to respond directly to this significant issue by employing an experiential pedagogy that offers students constitutive opportunities to initiate, experiment with, and receive feedback about new communicative behaviors that will enable them to interact well and achieve positive outcomes in high anxiety-inducing interactions. The essay explicates how that constitutive, experiential pedagogy informs the course “Communication and Human Relations,” enabling students to acquire communication competencies to reduce their anxiety about and to manage effectively their personal and interpersonal communication difficulties.

Customer Service Challenges In Omni-Channel Retailing—An Exploratory Study Of Vague Language In Retailer Customer Service Policies, Terence L. Holmes, Edward C. Brewer

Atlantic Marketing Journal

Retailers are interacting with customers via an ever-increasing number of touchpoints. The addition of social media and mobile devices to the traditional physical and virtual retail platforms has created an evolving consumer practice of using several such "touchpoints" in the course of a single purchase (the "omni-channel”). The difficulty of providing high levels of customer service has increased with the necessity of managing multiple channels under the retailer’s control and coordinating formally or informally with touchpoints not directly within the retailer’s own operations. Multiple sources of potentially conflicting information (e.g., order fulfillment) can lead to miscommunication, and thus poor service …

Supporting Safety Culture In Academia: Giving A Voice To Faculty, Emily K. Faulconer, Chelsea A. Lenoble

Publications

In the words of Sir Winston Churchill, “The difference between mere management and true leadership is communication.” Department leaders have a vital role to play at all institutional levels when it comes to achieving an optimal safety culture that promotes safety voice behavior.

At the university level, this role is to help the university develop a solid foundation that will support a strong safety culture. At this level, it can be a challenge to mobilize and sustain the necessary resources to effectively develop and communicate a clear, consistent message that is aligned with implicit and explicit reward structures.

Conflict In Communication: Evaluating Potential Predictors For Pro-Social Communication Outcomes, Paul Javier Villa

University of the Pacific Theses and Dissertations

The importance of communication in every aspect of our lives cannot be understated, in many ways it is the foundation upon which society rests. As a result of communication being ubiquitous in nature, it becomes inevitable that at some point conflict will occur as competing ideas, world views, or beliefs are exchanged. This inevitability, therefore, necessitates researchers make attempts to better understand the role conflict tendencies can play in influencing communication variables that are generally understood to be pro-social. The researcher administered a questionnaire to 226 college students from one private university and three community colleges on the west coast …

Minority Representations In Crime Drama: An Examination Of Roles, Identity, And Power, Megan E. Chatelain

University of the Pacific Theses and Dissertations

The storytelling ability of television can be observed in any genre. Crime drama offers a unique perspective because victims and offenders change every episode increasing stereotypes with each new character. In other words, the more victims and criminals observed by the audience, the more likely the show creates the perception of a mean world. Based on previous literature, three questions emerged which this study focused on by asking the extent of Criminal Minds’ ability to portray crime accurately compared to the Federal Bureau of Investigations Uniform Crime Report (UCR) and the Behavioral Analysis Unit’s (BAU-4) report on serial murderers and …

Narrative Of The Wild: An Autoethnographic Exploration Of Protected Areas Within The United States Of America, Isaac S. Reimer

Master's Theses and Doctoral Dissertations

As conditions for the global environment continue to degrade and the climate crisis deepens, wilderness and protected areas (PAs) serve as a bulwark for sustainability goals. As much of the protections and strengths of PAs stem from the public’s opinion of them, this research seeks to further understand the communicative underpinnings of PAs. Utilizing autoethnography and applying it to a rhetorical framework, this study explores the constitutive qualities narrative in conjunction with the wilderness can possess. The results offer suggestions for future communication scholars and advocates to employ while discussing and communicating about the wilderness.

Communicating Punishment, Marah Stith Mcleod

Journal Articles

Does it matter whether convicted offenders understand why they are being punished? In the death penalty context, the Supreme Court has said yes; a prisoner who cannot understand the state's reasons for imposing a death sentence may not be executed. Outside of capital punishment, the answer is still open. This Article begins to fill that gap, focusing on why and how states should help all offenders make sense of their sanctions, whether imposed for retribution, for deterrence, for incapacitation, or for rehabilitation.

Judges today sometimes try to explain sentences to criminal offenders so that they know the purposes of their …

Communicating In Crisis Situations, Rick Gorvett, Chris Morse, Julie Volkman

Communication Faculty Journal Articles

Communicating technical information, especially in a crisis situation and particularly when the audience does not share the technical background, is a challenge that actuaries frequently face. This essay describes the dynamics and issues involved in crisis communications and provides some recommendations for actuaries confronting such a situation.

How Adolescents Use Text Messaging Through Their High School Years, Samuel E. Ehrenreich, Kurt J. Beron, Kaitlyn Burnell, Diana J. Meter, Marion K. Underwood

Human Development and Family Studies Faculty Publications

Co‐construction theory suggests adolescents use digital communication to address developmental challenges. For a sample of 214 ethnically diverse adolescents, this research used direct observation to investigate the frequency, content, and timing of texting with parents, peers, and romantic partners through grades 9–12. Analyses showed that texting frequency follows a curvilinear trajectory, peaking in eleventh grade. Adolescents discussed a range of topics, predominantly with peers. Communication with parents was less frequent, but consistent over time. Approximately 45‐65% of adolescents communicated with romantic partners, texting heavily and about topics similar to those discussed with peers. Texting may help adolescents navigate key developmental …

How Responsiveness From A Communication Partner Affects Story Retell In Aphasia: Quantitative And Qualitative Findings, Tyson G. Harmon, Adam Jacks, Katarina L. Haley, Antoine Bailliard

Faculty Publications

Purpose: Because people with aphasia frequently interact with partners who are unresponsive to their communicative attempts, we investigated how partner responsiveness affects quantitative measures of spoken language and subjective reactions during story retell.

Method: A quantitative and a qualitative study were conducted. In study 1, participants with aphasia and controls retold short stories to a communication partner who indicated interest through supportive backchannel responses (responsive) and another who indicated disinterest through unsupportive backchannel responses (unresponsive). Story retell accuracy, delivery speed, and ratings of psychological stress were measured and compared. In study 2, participants completed semi-structured interviews about their story retell …

Barriers And Opportunities For Concussion Communication And Management In Youth Sports: A Qualitative Study, Kelly Sarmiento, Zoe Donnell, Elizabeth Bell, Rosanne Hoffman

Journal of Athlete Development and Experience

To identify opportunities to improve coach-athlete communication, this study examined young athletes’ perceptions and concerns about concussion, as well as their information needs. A qualitative data collection approach, based on the grounded theory methodology, was utilized. Six virtual focus groups were conducted with 17 male and female athletes’ ages 12 to 18 years. Results indicated that athletes were concerned about the potential long-term effects of a concussion. Athletes described multiple barriers that interfere with concussion reporting, including: being unfamiliar with concussion signs and symptoms, perceived pressure from teammates, concerns of interference that concussion reporting can have on gameplay, and a …

Role Of Stakeholder Communication In Sustainability Of Indonesia's Conservation Area, Indriyati Kamil, Oekan Abdullah, Herlina Agustin, Iriana Bakti

Library Philosophy and Practice (e-journal)

Indonesia's environmental policy in the conservation area is carried out by establishing the nature reserve as the highest conservation area in addition to wildlife reserves. The high level of damage in the nature reserve area requires collaboration integrated multi-party. Therefore, preservation activities of nature reserves require stakeholder involvement and multi-stakeholder communication in conservation area management. This study aims to: 1) identify the roles and relationships of stakeholders in preserving the nature reserve area 2) formulating a communication model suitable for conservation of the nature reserve. The research method uses survey methods with qualitative and quantitative descriptive approaches obtained from secondary …

The Cowl - V. 84 - N. 12 - Dec 5, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 12 - December 5, 2019. 28 pages.

The Cowl - V. 84 - N. 11 - Nov 21, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 11 - November 21, 2019. 24 pages.

Creating Talk & Texts: Taking The Classroom Into The Community, Yvonne J. Montoya, Vera Coleman, Robert Fitzpatrick, Kevin Cano, Alison Gervais, Kaylynn Mcabee, Devon Miller, Alec Portillos, Eliana Taylor

Spect-actor: A Journal of Pedagogy & Theatre of the Oppressed

This project report highlights a partnership among Communication & Rhetoric university members and staff and students from El Centro del Quinto Sol which is a community recreation center. We describe the context and background of our project, workshops that employ Theatre of the Oppressed (TO) techniques, and provide some reflections and pictures documenting this joint learning experience.

The Cowl - V. 84 - N. 10 - Nov 14, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 10 - November 14, 2019. 24 pages.

The Cowl - V. 84 - N. 9 - Nov 7, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 9 - November 7, 2019 28 pages.

The Cowl - V. 84 - N. 8 - Oct 31, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 8 - October 31, 2019. 28 pages.

Photography As A Communication Channel Of Mediawith The Public, Anisa Rada

UBT International Conference

This scientific paper deals with the types of communicating of media with their audiences through photography. As an expressive form of communication, photography reaches to attract attention and influences to create opinion on the events reported by the media. It is not just a companion of text, but one of the main components of the message structure that conveys the media content to the citizens. In this context the focus will be specifically on the theoretical aspect, from the clarification of the notion of photography in the media and its history, as well as the analysis of concrete cases of …

The Cowl - V. 84 - N. 7 - Oct 24, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 7 - October 24, 2019. 24 pages.

Profile Interview With Dr. Jeralyn Faris, Mengshu Cai, Diyuan Deng

Purdue Journal of Service-Learning and International Engagement

Faris’s dissertation was a 4-year qualitative study of the Tippecanoe County Problem Solving Reentry Court. Dr. Faris explains: “I took a criminal justice course taught by Dr. JoAnn Miller, who was committed to using her knowledge to better the community. She designed the Reentry Court and invited me to serve with her on the team that supported ex-prisoners, men and women, returning to the community after years of incarceration. The team met with and advised the judge, attending weekly court sessions with ex-prisoners. The court provided support and accountability, and I participated for over four years, assisting a total of …

Communication About Influenza Prevention: A Case Study Of Arkansas State University Students Health Center, Oyeronke Oyindamola Afolabi

Student Theses and Dissertations

The purpose of this case-study was to examine what and how the Arkansas State University Student Health Center (ASUSHC) communicates about influenza and influenza vaccination. To this end, the researcher conducted thematic analysis of social media posts and flyers disseminated by the ASUSCH on influenza and influenza vaccinations. ASUSHC provides an array of medical services including treatment of minor illnesses and injuries, physical exams, and immunizations. I adopted a reflective memoing in conducting a thematic analysis as recommended by Ryan and Branerd (2003). There were two research questions posed and four themes emerged from the first research question which are: …

The Cowl - V. 84 - N. 6 - Oct 10, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 6 - October 10, 2019. 28 pages.

The Role Of Shared Leadership And Communication In Promoting Strategic Consensus And Performance, Younis Jabarzadeh, Naser Sanoubar, Arash Vahdat, Faezeh Khosravi Saghezchi

Organization Management Journal

The current study aims to investigate the effect of strategic consensus among managers on organizational performance, with an emphasis on shared leadership and communications in Iranian knowledge-intensive firms. Since Iran has its unique cultural characteristics with favoring a more authoritarian attribute, and leadership in knowledge-intensive firms has a more shared style, the context of the study is more appealing to such relationships. Data were collected from 115 randomly selected knowledge-intensive firms and analyzed using structural equation modeling by LISREL. Findings show that shared leadership positively influences strategic consensus of the management team, but it does not have a direct effect …

The Cowl - V. 84 - N. 5 - Oct 2, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 5 - October 2, 2019. 24 pages.

The Cowl - V. 84 - N. 4 - Sept 26, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 4 - September 26, 2019. 24 pages.

Note: Issue misprinted with Volume 83

Utilization Of Social Media In Giving Information Related To Activities And Performance Of Legislative Members (-A Case Study Of Women Legislative Members In The Aceh People's Representative Council (Dpra), Ainol Mardhiah, Dadang Rahmat Hidayat, Agus Rahmat, Nuryah Asri Sjafirah

Library Philosophy and Practice (e-journal)

The existence of communication media cannot be separated from everyday human life today. Social media provides extraordinary benefits for members of Aceh House of Representatives (DPRA) to get closer to its people. The use of social media to socialize the performance of board members, absorb aspirations and information from the public. The qualitative research method and the case study approach used in this study, this study intends to describe the use of social media in providing information related to the activities and performance of women legislative members in the DPRA in carrying out political communication in Aceh's local parliament. The …

The Cowl - V. 84 - N. 3 - Sept 19, 2019

The Cowl

The Cowl - student newspaper of Providence College. Volume 84 - Number 3 - September 19, 2019. 28 pages.

Note: Issue misprinted with Volume 83