Communication Commons^™

Capstone-Ish: Student Success And The Rhetorical Functions Of A Different Kind Of Capstone Course, E. Michele Ramsey

Journal of the Association for Communication Administration

In response to a variety of contexts, most notably the national and academic rhetoric promoting STEM majors over those in the humanities, arts, and social sciences, a new way of thinking about the capstone course in communication may be warranted. More specifically, administrators of communication programs looking for ways not only to foster growth in students, but also to increase the status of their programs on campus and in the community, might find this course useful for those programmatic goals. This paper proposes a constructivist capstone-ish course that marries the theories and applications of communication studies with a student’s real …

Mission Statements As Naming Proposals: An Rsi Approach, Susan K. Opt

Journal of the Association for Communication Administration

This study explores the communication process used to generate and express communication program mission “names.” It argues that the process that underlies the creating, maintaining, and changing of names, ranging from the specific to the ideological, also generates academic unit “mission.” Viewing mission texts through the lens of the rhetoric of social intervention model reveals how the texts reason rhetorically as they propose and provide evidence for the “appropriateness” of a unit’s constituted mission name. Awareness of the rhetorical-reasoning pattern can help unit members make sense of mission-building or -revising work and provide a practical way for them to organize …

Creating Clusters Of Excellence Within Graduate Programs In Communication, Tatyana Dumova

Journal of the Association for Communication Administration

Effective recruitment and retention of graduate students by small-size colleges and universities requires innovative solutions, as they find themselves operating in an increasingly competitive market. Creating clusters of excellence within existing graduate programs offers a way to develop a competitive edge. By integrating high-impact educational practices such as faculty-guided research, small schools are uniquely positioned to make an impact on the quality of their students’ overall educational experiences. The author seeks to start a conversation about the challenges facing graduate programs in communication offered by small colleges and universities and discusses a strategy for potential solutions.

Complete Issue, Volume 35, Issue 2

Journal of the Association for Communication Administration

This is the complete issue for Volume 35, Issue 2 of the Journal of the Association for Communication Administration.

Knowledge Sharing In Multicultural Organizations, Stephen Joseph Mcgrane

Walden Dissertations and Doctoral Studies

Knowledge management is critical to achieving competitive advantage in the marketplace. The prominence of multicultural organizations also requires an understanding of knowledge-sharing behavior in multicultural teams. In spite of the need to accommodate these new conditions, a gap exists in the research on knowledge sharing in multicultural organizations. The purpose of this study was to examine factors that affect knowledge sharing in a multicultural context. In the research questions I examined the role that culture, monetary rewards, social units, and diversity play in knowledge sharing in a multicultural environment. This study used Hofstede's cultural dimension theory, Sveiby's knowledge-based theory, and …

Communication Between Educators And Parents In Title I Elementary Schools, Jacqueline Marie Boney Taylor

Walden Dissertations and Doctoral Studies

The lack of positive communication between parents and educators in the Texas district under study is a problem because it interferes with learners' academic success. The purpose of this mixed method study was to understand the communication gap between educators and parents in Title I elementary schools in that district. Bronfenbrenner's ecological systems and Epstein's parental involvement model formed the theoretical framework to address the importance of communication between educators and parents as related to student academic achievement. The quantitative portion of the study was carried out through descriptive survey research. The case study method was used for the qualitative …

Exploring Linguistic Challenges And Cultural Competency Development In A Small Multinational Corporation, Cindy J. Atchley

Walden Dissertations and Doctoral Studies

In 2016's global business landscape, the increase in workers moving across borders to find employment accentuates the language and cultural challenges for both employees and organizations. Employees working in a multinational environment need to have an understanding of language and culture to handle the complex nature of professional work in a multinational corporation (MNC). The purpose of this study was to explore what communication competencies employees in a small MNC needed to communicate across multicultural environments in the workplace. A dialectic approach of intercultural communication was used to explore these needs in one small MNC located in the Kingdom of …

Exploring The Use Of Texting Within San Antonio Texas Police Emergency Reporting, Deborah Lee Almendarez

Walden Dissertations and Doctoral Studies

The introduction of wireless device text messaging, as an alternative to a citizen placing a telephone call for police help, generates the need for new polices and processes relevant to police call-taker, police dispatcher, and police officer response to reported emergencies. Little scholarly research explores the policy issues around the use of text 9-1-1 within public safety answering point operations. Using systems theory as the foundation, the purpose of this qualitative case study was to explore the potential use of written communication via a wireless device text message for reporting a police emergency. Research questions focused on the reciprocal relationships …

Managing Effective Communication After A Crisis, Enid Alane Thompson

Walden Dissertations and Doctoral Studies

Despite the effects of natural disasters on small business owners, the owners' communication strategies to alleviate loss to their companies' profitability remain problematic. The purpose of this qualitative descriptive multiunit case study was to explore what communication strategies some small business owners developed and implemented for facilitating resuming their business operations after a natural disaster. The targeted population consisted of 2 small business owners located along the Belmar Boardwalk in Belmar, New Jersey. The conceptual framework for this study was Coombs' situational crisis communication theory. The case data collected were from semistructured interviews and company documents. Employing member checking and …

Globalization, Mobile Technology, And Social Media's Influence On Leadership Communication Involving Millennials, Rasheedah Dunston

Walden Dissertations and Doctoral Studies

Current research identifies effective leadership communication, which includes frequent direct conversational communication from company leaders, influences worker performance during organizational change. Social media, mobile technology, and the Millennial workforce have shifted leader communication style from purely top-down, town hall style communication to incorporate more collaborative and engaging forums. The case study addressed how globalization, social media, and mobile technology affects leadership communication and then subsequently effects worker performance as Millennials join the workforce. Qualitative data were collected from observations and interviews from a purposeful selection of 9 Millennial employees, including 2 Millennial leaders, and 8 non-Millennial leaders of a Fortune …

Sports Content Viewership Motivations Across Digital Devices, Mark Henry

Walden Dissertations and Doctoral Studies

U.S. advertisers spent over $2 billion on sporting events in 2014 directing advertisements towards consumers through digital devices used such as televisions, computers, smartphones, and tablets. The purpose of this cross-sectional study was to identify motivation factors that predict the intention to view sports content on digital devices. Knowing such factors is important for advertisers to prioritize distribution channels. Uses and gratification theory formed the theoretical framework for the study. The methodology adapted a survey that encapsulated 9 motives. The research questions examined what motives influenced sports viewership, what motives predicted the intention to view specific sports content, and the …

Analysis Of How Newly-Hired Nurses Are Educated To Provide Customer Service, Patricia Mcafee

Walden Dissertations and Doctoral Studies

As part of healthcare reform through the Affordable Care Act of 2010,

hospitals across the United States are being held accountable for

providing a positive patient experience and will lose up to 2% of

their reimbursement by 2017 if they fail to reach targeted scores.

The purpose of this quality improvement project was to review the

process used by a Georgia hospital to educate newly-hired nurses

about customer service expectations and to provide recommendations

for process improvement. Theoretical foundations supporting

customer service included the caring philosophy of Mayeroff; the

caring theories of Watson, Leininger, Boykin, and Nyberg; and

Roy's adaptation …

Factors Impacting Older Adults' Adoption Of Mobile Technology In Emergency Communications, William A. Scerra

Walden Dissertations and Doctoral Studies

An increasing number of older adults must continue working, which requires that they maintain their competencies and work skills, including use of mobile technology (MT). However, little is known about older adult adoption of MT in relation to work. This study used Rogers's diffusion of innovation theory and Davis's technology acceptance model as a framework. The purpose of this exploratory sequential mixed methods study was to examine the experiences of older adults' who adopted MT in the emergency communications (EC) field. Participants came from an emergency services LinkedIn group. Data sources included surveys completed by 85 respondents and interviews of …

Decoding Metacommunication Patterns From African American Single Mothers To Sons, Michael-Kamau Henderson

Walden Dissertations and Doctoral Studies

With a significant number of African American single-parent families responsible for raising a generation of male children, the focus of this qualitative case study was on exploring the African American single mother-son dyad to identify metacommunicative signals delivered from mothers to sons. This study was grounded in a theoretical framework combining attachment theory and social learning theory. The research questions focused on identifying metacommunication messages passed from mothers to sons and how metacommunication patterns influence the youth's social identity. Four single mothers with adolescent sons and 4 unrelated adult sons of single mothers participated in semistructured interviews. Data were collected …

Case Study Of Learning And Instruction For Members Of An Online Reflex Sympathetic Dystrophy Support Group, Heather Rae Gilmore

Walden Dissertations and Doctoral Studies

Research has shown that individual members of traditional support groups gain a sense of identity and community and feelings of respect and support. Online support groups provide individuals avenues to find medical information and thus learn more about a given condition or illness. Little has been studied about the learning and instruction that occurs in online social support groups, especially in groups about chronic pain. The purpose of this qualitative case study was to explore the perceptions and experiences of members who participated in one open social support group. Siemen's constructivism theory served as the basis for comprehending the learning …

Exploring U.S. Business Leaders' Strategies For Enhancing Team Communication, Susan Kuehn

Walden Dissertations and Doctoral Studies

Many senior project managers (PMs) and other business leaders lack effective strategies for enhancing communication among their team members, thereby reducing profitability and organizational cohesion. The purpose of this exploratory case study was to explore communication strategies used by 22 PMs who were members of a project manager professional (PMP) association in Colorado, with 5 or more years of relevant experience and who worked at a leading technology company recognized for its effective PM communication strategy for enhancing business-team communication. The conceptual framework for this study was built on interpersonal, mass communication and profound leadership theories. PMs were interviewed, and …

A Qualitative Examination Of The Perception Of Risk In Warnings For Severe Weather, Teresa Simmons

Walden Dissertations and Doctoral Studies

In the past decade, weather disasters have claimed thousands of lives and resulted in billions of dollars in damages. Awareness of a storm threats can occur hours or days in advance, but disaster assessments indicate many people do not heed storm warnings. This problem is old. Despite 50 years of research, and new technologies and training to improve responsiveness, the basic issue– understanding how people interpret and respond to weather warnings–persists. An exploratory study that incorporated human behavior theories and communication models not traditionally associated with severe weather analysis was conducted to learn how weather risks are perceived by nonscientists. …

Exploring Strategies To Gain Frontline Employee Buy-In During Change Initiatives In Manufacturing, Charles James Iv

Walden Dissertations and Doctoral Studies

The high failure rates of change initiatives threaten the sustainability of commercial printing operations. The focus of this qualitative multicase study was to research the strategies commercial printing managers use to succeed in gaining frontline employee buy-in during change initiatives to improve productivity and profitability in a manufacturing environment. The participants included four commercial printing managers from the Midwestern United States. Each manager had implemented successful change initiatives in the past 2 years and maintained profitability of the business for 12 months before the study. McGregor's (1960) Theory Y served as the basis for the conceptual framework. Data collection included …

Referral And Treatment Settings For Pregnant Women, Linda D. O'Daniel

Walden Dissertations and Doctoral Studies

Drug and alcohol addiction in pregnant women is a significant public health issue. The purpose of this study was to assess drug and alcohol addiction in pregnant women and the setting in which they sought service or treatment to determine whether U.S. census regions and race data could predict the type of addiction service or treatment that pregnant addicts chose. The theories of self-efficacy, cognitive behavioral therapy, and rational emotive behavioral therapy were used as the theoretical framework for this study. The research questions were used to examine whether there was a relationship between the source of addiction treatment referral …

Education Program For Nurses Working In An Immigration Detention Facility, Dr. Tiney Elizabeth Ray

Walden Dissertations and Doctoral Studies

Nursing response to medical emergencies has been an ongoing issue in immigration detention centers. Lack of teamwork and poor communication with medical and security staff have resulted in detainees sustaining injuries during medical emergencies. This project was developed to persuade Immigration and Customs Enforcement Health Service Corps (IHSC) leaders to consider piloting the TeamSTEPPS emergency response curriculum for nurses working in the immigration detention center. Tuckman and Jensen's model of group development will provide guidance to IHSC leaders in understanding the transformational stages of forming a successful team. TeamSTEPPS will address gaps in emergency health care competency by improving collaboration, …

Improving Communication Between Cancer Patients And Providers During A 15-Minute Office Visit: A Systematic Review Of The Literature, Dr. Tammy Elizabeth Manganelli

Walden Dissertations and Doctoral Studies

Patients undergoing chemotherapy treatments for cancer often experience adverse side effects, including cognitive deficits. These deficits impact the patient's ability to communicate effectively with their oncology provider. Ineffective communication can adversely affect patient outcomes and decrease patient-provider satisfaction. The resulting poor communication can contribute to poor patient outcomes. This systematic literature review focused on assistive communication tools that could be used in an outpatient oncology setting to improve patient-provider communication. The literature review findings led to the development of a resource for providers that includes 15 communication tools that can be used to assess and improve communication in cancer care. …

Adolescent Peer-Related Computer-Mediated Communication And Its Relationship To Social Anxiety, Neil Matthew Parker

Walden Dissertations and Doctoral Studies

Adolescents are adopting computer-mediated communication (CMC) at a higher rate than any other age group, with CMC becoming integral to their social relationships. This is particularly significant given the role peer relationships play in adolescent mental health. The purpose of this quantitative, quasi-experimental study was to explore the relationship between adolescent CMC and social anxiety. The research was guided by Erikson's theory of psychosocial development and Kock's media naturalness theory. This multiwave panel study included a convenience sample of 58 adolescents ages 11 to 18. Surveys were completed on participant's social skills and introversion, and daily data were gathered on …

Beyond Blood: Examining The Communicative Challenges Of Adoptive Families, Mackensie C. Minniear

Graduate Student Theses, Dissertations, & Professional Papers

This study examined how adoptive families discursively create family identity through their communication. Building on theories of discourse dependence and family communication patterns, this research examined how families whose identity does not meet a bio-genetic view of family must re-define family using communication. Often times, families that are created outside biological means must renegotiate family identity both within the family, and outside the family, from those who feel comfortable commenting and questioning their family composition. Communication becomes a tool that adoptees must use to understand their family identity, as well as their own adoptive identity. Furthermore, this study looked to …

Conservation Genetics On The Frontline, Kenneth W. Rand

Graduate Student Theses, Dissertations, & Professional Papers

Conservation genetics stands out as an effective tool for discovering and monitoring rare, endangered or invasive populations of plants and animals. Particularly when compared to traditional search and capture methods, it provides more holistic studies to preserve the disappearing biodiversity of the American West and the world.

Three stories highlight the work done to preserve biodiversity through the use of conservation genetics:

1. Trout Rescue: A new hope for westslope cutthroat in Montana How to save a disappearing westslope cutthroat trout through genetic rescue by adding genetic diversity to ensuring future survival in increasingly warming waters more harm than good. …

Knowledge And Resistance: Feminine Style And Signifyin[G] In Michelle Obama’S Public Address, Tracy Valgento

Graduate Student Theses, Dissertations, & Professional Papers

This thesis examines the public discourse of the first African American first lady of the United States, Michelle Obama. I argue that Michelle Obama uses the double-voiced discourses of feminine style and African American Signifyin[g] to negate post-race and post-gender mythologies that suggest that American society is “beyond identity”. Looking at three of Obama’s speeches: Michelle Obama's 2008 Democratic National Convention Speech, The Remarks by the First Lady at Memorial Service for Dr. Maya Angelou, and Remarks by the First Lady at Tuskegee University Commencement Address this thesis argues that Michelle Obama performativity interrogates and questions gender and race relations …

A Qualitative Analysis Of Belonging In Communities Of Practice: Exploring Transformative Organizational Elements Within The Choral Arts, Aubrielle J. Holly

Graduate Student Theses, Dissertations, & Professional Papers

A qualitative analysis was conducted with a community choir as an exemplar of a community of practice. Semi-structured, collaborative interviews with eighteen of the choir’s members and eleven hours of field observation were conducted. The socialization process was briefly examined and discussed as it informed membership experiences in the choir. Four research questions were proposed to examine the ways in which the defining characteristics of communities of practice were communicatively enacted within the choral context. The construct of belonging was examined as an addition to Wenger’s (1998) communities of practice framework. Data analysis followed the grounded theory methodology of Strauss …

Crossing The Line: Navigating A Polluted Transboundary Watershed, Celia T. Tobin

Graduate Student Theses, Dissertations, & Professional Papers

Montana’s Lake Koocanusa sits at the end of a river system that drains Canada’s most productive coal country. Today, the waters of the massive lake contain a mineral called selenium, a poorly understood byproduct of mine waste. This summer, the U.S. federal government will be in a position to declare that the selenium in the lake puts Canada in violation of its international treaty with the U.S. The Montana government, however, is preparing to argue otherwise through its own water analysis. The disagreement has U.S. ecologists frustrated with the state’s position, saying they won’t practice science that is slave to …

On Analyzing Geotagged Tweets For Location-Based Patterns, Philips Kokoh Prasetyo, Palakorn Achananuparp, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Geotagged social media is becoming highly popular as social media access is now made very easy through a wide range of mobile apps which automatically detect and augment social media posts with geo-locations. In this paper, we analyze two kinds of location-based patterns. The first is the association between location attributes and the locations of user tweets. The second is location association pattern which comprises a pair of locations that are co-visited by users. We demonstrate that through tracking the Twitter data of Singapore-based users, we are able to reveal association between users tweeting from school locations and the school …

Investigating The Influence Of Offline Friendship On Twitter Networking Behaviors, Young Soo Kim, Felicia Natali, Feida Zhu, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

We investigate the influence of offline friendship in three specific areas of Twitter networking behaviors: (a) network structure, (b) Twitter content and (c) interaction on Twitter. We observe some interesting findings through the empirical analysis of 2193 pairs of users who are online friends. When these pairs of users know each other offline, they are more likely to (1) respond to the online gesture of friendship from their friend, (2) share mutual online friends, (3) distribute and gather information in their friend’s Twitter network, (4) pay attention to their friend’s tweets, (5) post tweets that might be of interest to …

Judgment And Choice: Moral Judgment, Enjoyment And Meaningfulness In Interactive And Non-Interactive Narratives, Daniel M. Shafer, Sophie Janicke, Jonmichael Seibert

Communication Faculty Articles and Research

This study extends Affective Disposition Theory (ADT) and the Integrated Theory of Enjoyment (ITE) to interactive television/film narratives. In the study, 168 participants were randomly assigned to experience one of two originally-produced films; one with interactive components, the other without. Participants in the interactive condition made choices for the protagonist throughout the films. Path analysis was used to examine hypotheses based on the ITE (using the recent perspective of enjoyment and meaningfulness as outcomes). Results indicate that the principles of ADT and ITE can be applied to interactive narrative forms. Suggestions for future research are offered.