Communication Commons^™

Doctor Who?: Norms, Care, And Autonomy In The Attitudes Of Medical Students Towards Ai Pre And Post Chatgpt, Andrew Prahl, Kevin Tong Weng Jin

Human-Machine Communication

This study adopts the combined TAM-TPB model to investigate attitudes and expectations of machines at a pre-career stage. We study how future doctors (medical students) expect to interact with future AI machinery, what AI usage norms will develop, and beliefs about human and machine autonomy. Semi-structured interviews were conducted. Wave one occurred six-months prior to the public release of ChatGPT; wave two occurred in the 6 months following. Three themes emerged: AI is tomorrow, wishing for the AI ouvrier, and human contrasts. Two differences were noted pre- versus post-ChatGPT: (1) participants began to view machinery instead of themselves as the …

External And Internal Attribution In Human-Agent Interaction: Insights From Neuroscience And Virtual Reality, Nina Lauharatanahirun, Andrea Won, Angel Hsing-Chi Hwang

Human-Machine Communication

Agents are designed in the image of humans, both internally and externally. The internal systems of agents imitate the human brain, both at the levels of hardware (i.e., neuromorphic computing) and software (i.e., neural networks). Furthermore, the external appearance and behaviors of agents are designed by people and based on human data. Sometimes, these humanlike qualities of agents are purposely selected to increase their social influence over human users, and sometimes the human factors that influence perceptions of agents are hidden. Inspired by Blascovich’s “threshold of social influence’, a model designed to explain the effects of different methods of anthropomorphizing …

The Impact Of Human-Ai Relationship Perception On Voice Shopping Intentions, Marisa Tschopp, Kai Sassenberg

Human-Machine Communication

In the emerging field of voice shopping with quasi-sales agents like Amazon's Alexa, we investigated the influence of perceived human-AI relationships (i.e., authority ranking, market pricing, peer bonding) on (voice-)shopping intentions. In our cross-sectional survey among experienced voice shoppers, we tested hypotheses specifically differentiating voice shopping for low- and high-involvement products. The results emphasized the importance of socio-emotional elements (i.e., peer bonding) for voice shopping for high-involvement products. While calculative decision-making (i.e., market pricing) was less relevant, the master-servant relationship perception (i.e., authority ranking) was important in low-involvement shopping. An exploratory analysis of users’ desired benefits of voice shopping reinforces …

Chatbot Vs. Human: The Impact Of Responsive Conversational Features On Users’ Responses To Chat Advisors, Stefanie H. Klein, Sonja Utz

Human-Machine Communication

As educational organizations increasingly consider supporting or replacing human chat advisors with chatbots, it is crucial to examine if users perceive a chatbot differently from a human. Chatbots’ conversational features may signal responsiveness and thus improve user responses. To explore this, we conducted three online experiments using a study advising setting. We computed pooled data analyses because the individual study results did not provide clear support for our hypotheses. Results indicate that users prefer human agents regarding competence and intention to use but not perceived enjoyment. Responsiveness increased likability, warmth, and satisfaction. Perceptions of the interaction mediated the responsiveness effects. …

Communication Style Adaptation In Human-Computer Interaction: An Empirical Study On The Effects Of A Voice Assistant’S Politeness And Machine-Likeness On People’S Communication Behavior During And After The Interacting, Aike C. Horstmann, Clara Strathmann, Lea Lambrich, Nicole Krämer

Human-Machine Communication

Humans adapt their communication style when interacting with one another. With interactive technologies such as voice assistants taking over the role of an interaction partner, the question arises whether and to what extent humans also adapt to their communication style. The adaptation could have a grounding function, ensuring efficient communication with the current interaction partner, or be based on priming which could endure and influence subsequent interactions. In a pre-registered experimental lab study, 133 participants interacted with a voice assistant whose communication style varied regarding politeness (polite vs. non-polite) and machine-likeness (machine-like vs. natural). Participants’ verbal behavior during and in …

Feminist Cybernetic, Critical Race, Postcolonial, And Crip Propositions For The Theoretical Future Of Human-Machine Communication, Paula M. Gardner, Jess Rauchberg

Human-Machine Communication

The authors review theoretical trends in HMC research, as well as recent critical interventions in the HMC journal that usefully reshape and expand our research terrain. Conventional research such as positivist and quantified approaches are identified as restraining research questions and delimiting understandings of concepts including subjects, agency and interactivity. Feminist cybernetic, critical race, postcolonial and crip theoretical approaches are offered, examining how they fill research gaps in HMC, expanding content areas explored, and addressing diverse intersectional pressures, situated, and time/space dynamics that impact human machine interaction. The authors suggest these shifts are essential to expanding HMC research to address …

Machine Ex Machina: A Framework Decentering The Human In Ai Design Praxis, Cait Lackey, Zizi Papacharissi

Human-Machine Communication

Artificial intelligence (AI) design typically incorporates intelligence in a manner that is affirmatory of the superiority of human forms of intelligence. In this paper, we draw from relevant research and theory to propose a social-ecological design praxis of machine inclusivity that rejects the presumption of primacy afforded to human-centered AI. We provide new perspectives for how human-machine communication (HMC) scholarship can be synergistically combined with modern neuroscience’s integrated information theory (IIT) of consciousness. We propose an integrated theoretical framework with five design practice recommendations to guide how we might think about responsible and conscious AI environments of the future: symbiotic …

Human-Machine Communication: Complete Volume. Volume 7 Special Issue: Mediatization

Human-Machine Communication

This is the complete volume of HMC Volume 7. Special Issue on Mediatization

Artificial Sociality, Simone Natale, Iliana Depounti

Human-Machine Communication

This article proposes the notion of Artificial Sociality to describe communicative AI technologies that create the impression of social behavior. Existing tools that activate Artificial Sociality include, among others, Large Language Models (LLMs) such as ChatGPT, voice assistants, virtual influencers, socialbots and companion chatbots such as Replika. The article highlights three key issues that are likely to shape present and future debates about these technologies, as well as design practices and regulation efforts: the modelling of human sociality that foregrounds it, the problem of deception and the issue of control from the part of the users. Ethical, social and cultural …

The Perturbing Mediatization Of Voice-Based Virtual Assistants: The Case Of Alexa, Leopoldina Fortunati, Autumn P. Edwards, Chad Edwards

Human-Machine Communication

This study examines the role of voice-based assistants (VBAs), specifically Alexa, in the mediatization paradigm framework. The authors hypothesize that emerging technologies such as chatbots and VBAs intensify the process of online meta-reintermediation of news. Three research questions were investigated through a questionnaire administered to 655 university students in the US and Italy: Do participants try to get news from Alexa? Are participants aware that VBAs represent a case of meta-reintermediation of news? Does Alexa contribute to the potential hybridization of news, information, and knowledge? The analysis of 451 open-ended answers showed that only a fraction of participants searches for …

Communicative Ai And Techno-Semiotic Mediatization: Understanding The Communicative Role Of The Machine, Göran Bolin

Human-Machine Communication

Mediatization discourse has so far mainly been centered on media from institutional or social-constructionist approaches. The technological developments within communications industries coupled with the wider societal process of datafication might, however, beg for dusting off the smaller, although the long-time existing, technological approach to mediatization as a complement to the two other approaches, in order to understand aspects of automation and human-machine communication. This theoretical article explores how existing mediatization approaches can refocus to include lessons learned from human-machine communication. The first section accounts for the main mediatization approaches. The second section discusses debates on communication, artificiality, and meaning-making. The …

A New Family Member Or Just Another Digital Interface? Smart Speakers In The Lives Of Families With Young Children, Giovanna Mascheroni

Human-Machine Communication

Based on longitudinal qualitative research involving twenty families with at least one child aged eight or younger, the article provides an account of how families, as distinctive communicative figurations, adopt, use and make sense of smart speakers through diverse socially situated practices. Findings show that parents and children enter in a communicative relationship with smart speakers based on their attribution of human-like or machine-like traits to the device, and the device response to their expectations. Moreover, engaging in communicative practices through and with smart speakers, family members subvert or reinforce existing power relations. However, smart speakers acquire new agency by …

Smoothing Out Smart Tech’S Rough Edges: Imperfect Automation And The Human Fix, Christian Katzenbach, Christian Pentzold, Paloma Viejo Otero

Human-Machine Communication

In this article, we take issue with an idea of autonomous and efficient automation that is upheld through the paradoxical conjunction of a flawed vision of the technological fix and the under-acknowledged human work required to fill in the gaps between machines and users. Our argument is based on two case studies that sit at opposite tails of automation processes: the front end of self-service checkouts and the back end of content moderation. This juxtaposition allows us to surface three themes on how the hype around automation is enabled by human interventions: the ad-hoc sociality in situated practices of automation, …

Mediatization And Human-Machine Communication: Trajectories, Discussions, Perspectives, Andreas Hepp, Göran Bolin, Andrea L. Guzman, Wiebke Loosen

Human-Machine Communication

As research fields, mediatization and Human-Machine Communication (HMC) have distinct historical trajectories. While mediatization research is concerned with the fundamental interrelation between the transformation of media and communications and cultural and societal changes, the much younger field of HMC delves into human meaning-making in interactions with machines. However, the recent wave of “deep mediatization,” characterized by an increasing emphasis on general communicative automation and the rise of communicative AI, highlights a shared interest in technology’s role within human interaction. This introductory article examines the trajectories of both fields, demonstrating how mediatization research “zooms out” from overarching questions of societal and …

The Camera Eats First: What Foodstagramming Reveals About Personal Behavior, Xiaoxiao Fu

Rosen Research Review

Some chefs may try to ban it, but 'foodstagramming'—diners taking photographs of food to post on social media—is a valuable tool that can boost both restaurants' and diners' public image. That's the conclusion of new research led by UCF Rosen College of Hospitality Management's Associate Professor Xiaoxiao Fu. The study takes a psychological perspective and finds that foodstagramming helps both individuals' self-efficacy—the belief that if individuals act in specific ways they can achieve certain goals—and provides opportunities for restaurants to promote their businesses in new and exciting ways.

Github Uncovered: Revealing The Social Fabric Of Software Development Communities, Abduljaleel Al Rubaye

Graduate Thesis and Dissertation 2023-2024

The proliferation of open-source software development platforms has given rise to various online social communities where developers can seamlessly collaborate, showcase their projects, and exchange knowledge and ideas. GitHub stands out as a preeminent platform within this ecosystem. It offers developers a space to host and disseminate their code, participate in collaborative ventures, and engage in meaningful dialogues with fellow community members. This dissertation embarks on a comprehensive exploration of various facets of software development communities on GitHub, with a specific focus on innovation diffusion, repository popularity dynamics, code quality enhancement, and user commenting behaviors. This dissertation introduces a popularity-based …

Giving Voice To The Voiceless: Health Communication And Female Fieldworkers In Central Florida, Sofia Salazar

Graduate Thesis and Dissertation 2023-2024

This qualitative research project examined health experiences of female agricultural workers in central Florida. Specifically, this study identified the most common physical and mental health illnesses and issues reported by female agricultural workers, their health-related decision-making processes, methods used to access health-related information, and the challenges they encounter when attempting to access health-related information, support, and services. In total, 21 interviews were conducted with women who had worked for at least one year as an agricultural worker in central Florida. The data was analyzed for emergent themes based on a codebook developed using the IDEA model as a theoretical framework. …

A Human-In-The-Loop Approach: Designing An Ai-Assisted Workflow, Abram Anders, Emily Dux Speltz

Teaching Repository of AI-Infused Learning

This teaching case presents an AI-assisted workflow design activity that challenges students to integrate AI tools into solving real-world communication problems. Students engage in a structured process of problem identification, solution sketching, and prototype development, culminating in the creation and testing of an AI-human collaborative workflow. The activity fosters critical thinking about AI capabilities and limitations while encouraging students to apply AI tools to personally relevant scenarios.

Relationship Between Fentanyl Misinformation And College Students' Intentions To Administer Naloxone, Zoe Ryon

Honors Undergraduate Theses

Background: The news media has spread misinformation about the toxicity and potency of fentanyl, exaggerating the extent to which bystanders could be harmed by fentanyl when responding to overdose situations. College students are increasingly among the victims of opioid overdose, and their peers may be the nearest person capable of administering naloxone – an overdose reversal medication. However, college students who fear incidental exposure to fentanyl may be worried about administering naloxone.

Objective: I sought to understand the relationship between undergraduate college students’ perceptions of the risks of fentanyl and their intentions to administer naloxone in an overdose situation.

Methods: …

The Association Between Patient Race/Ethnicity/Culture, Physician-Patient Communication, And Patient Outcomes: A Systematic Review, Maazen Khan

Honors Undergraduate Theses

Research shows that health disparities exist among patients of varying races, ethnicities, and cultures in the United States. Numerous studies have suggested that these disparities may be partly associated with physician-patient communication. The larger project that this thesis is a part of is a mixed-methods analysis of physician-patient communication across patient race, ethnicity, and culture. This thesis specifically excluded qualitative studies and focused on how such communication can affect health outcomes. Sixty-nine studies were identified and appraised for quality. Of these, only four associated physician-patient communication with the health outcomes of patients. These studies had inconsistent results, highlighting the gap …

Studying Implicit Racial Bias In Breast Cancer Screening, Diagnosis, And Treatment: A Scoping Review, Lillian C. Nguyen

Honors Undergraduate Theses

Breast cancer remains a significant public health concern worldwide, with persisting disparities in several aspects of breast cancer care. Implicit bias has emerged as a potential contributor to these disparities. While previous research has examined implicit bias in healthcare, particularly in the context of racial and ethnic disparities, no review has been conducted to examine the association of physician implicit bias and breast cancer care. There remains a need for further investigation into its role in breast cancer care. This scoping review aims to systematically analyze the existing literature on physician implicit bias in breast cancer care to discern its …

Into The Activism: An Exploration Of Gen Z'S Political Participation, Nia J. Davis

Honors Undergraduate Theses

Gen Z is a considerably politically active generation. However, Gen Z differs from previous generations in their methodology, campaigning for change through both in person and digital activism. While both forms of activism are effective in their own way, digital poses a unique challenge. When people can be activists from the comfort of their phone, they become “slacktivists”. People whose activism does not contribute to any significant action outside of the internet (Serup Christensen).

Through interviews and focus groups, my documentary explores how Gen Z participates in activism, and what that means for the future of activism. After these discussions, …

Influencers Endorsement Advertising Methods On Different Social Media Platforms, Sophia R. Annaloro

Honors Undergraduate Theses

Social media marketing has opened a unique spot for Social Media Influencers. With their fame comes a lot of power over their follower's actions. Many things are at play when an influencer works with a brand to create promotional content for a product. Flow theory suggests that an abrupt advertisement does not match the pace or aesthetic of the content they are currently consuming. When one's viewing is abruptly interrupted by an advertisement, the consumers are now aggravated by the product. Distinctive characteristics of different platforms are likely to develop flow differently. This study analyzed how passive versus active product …

Lobbying As A Means For Expanding The Communication Instructional Base In Higher Education Iii, Craig Newburger, Patricia L. Donat, Sherwyn P. Morreale

Journal of the Association for Communication Administration

Based on several national mandates, this essay examines the support for and importance of active advocacy among our discipline members in framing the conversation about oral communication proficiency, leading instructional design, and assessing student learning on our campuses. Recommended action involves the development and implementation of a coordinated strategy for engaging both institutional accreditors and those charged with the development and modification of individual campus general education requirements regarding the importance of communication scholars and instructors as principal designers of learning goals, subsequent learning activities, and the corresponding assessment of oral communication instruction on college campuses.

Effective Communication For Department Chairs: Thinking Like A Leader, Acting As A Colleague, Mark Hickson Iii

Journal of the Association for Communication Administration

This is the third essay in a three-part series that the author has been working on. The first and second parts appear in earlier volumes of the Journal of the Association for Communication Administration.

Student Engagement In The Communication Classroom: An Intervention To Encourage Student Success, Jay Baglia, Elissa Foster, Kendra Knight, Stephanie Grau

Journal of the Association for Communication Administration

Universities implement a variety of interventions to address student engagement and retention. This is especially true post-pandemic as faculty attempt to return to a pre-pandemic structure. Emerging adulthood aligns with the personal responsibility demanded of college students as well as changes in personal growth. In the current climate, stress has been shown to negatively impact executive functioning, the cognitive processes necessary for academic success. This essay describes an intervention encouraging student self-reflexivity around processes for engagement, academic success, and retention. Communication Fundamentals for College Success—a 5-week, two-credit workshop—was developed and delivered by the authors. Curriculum focused on time management, study …

Navigating And Thriving In Leadership: Practical Advice For Elected And Appointed Association Leaders, Tiffany R. Wang

Journal of the Association for Communication Administration

Elected and appointed association leaders face circumstances that can make professional service challenging. This essay offers practical advice for how association leaders can navigate and thrive in leadership roles as they fulfill their duties and responsibilities. Current and past association leaders offer observations and recommendations for success.

Journal Of The Association For Communication Administration: Complete Volume 41

Journal of the Association for Communication Administration

This is the complete volume of JACA Volume 41.

Mapping The Ferment: Mediated Communication Research In Cios-Indexed Journals From 1970-2020, David J. Atkin, Kenneth A. Lachlan, Timothy D. Stephen, Carolyn Lagoe

Journal of the Association for Communication Administration

This study profiles scholarly publishing in the domain of mediated communication, based on an analysis of media-themed communication journals—as indexed in the CIOS’s ComAbstracts database—from 1970–2020. Analysis of 22,300 articles from media-themed scholarly journals paints a portrait of scholarly publishing configurations across the domains of Journalism and Communication. Criterion articles were subjected to cluster analysis that yielded a comprehensive unified field portrait of interlinkages among topical pairings encompassing 58 topical categories. Results suggest that just 7 of our 37 criterion journal outlets date to the 1970s, 6 additional titles were launched in the 1980s, 10 more in the 1990s, and …

"It Is In Our Dna": Athlete Activism And Social Media Discourse During The 2020 Wnba Season, Kendra Gilbertson

Electronic Theses and Dissertations, 2020-2023

This dissertation analyzes the athlete activism in the WNBA, the use of social media for activism, and the social media discourse during the 2020 basketball season. I applied Critical Discourse Analysis to a defined set of texts including social media posts from Instagram and Twitter, user comments on social media, news articles from sports and non-sports publications, and a documentary, all related to the activism of the WNBA athletes. I chose the 2020 season because it is an exceptional case study of athlete activism and the use of social media for activism because the season was played in a single …