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Articles 301 - 330 of 826

Full-Text Articles in Communication

The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu Jan 2018

The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu

Research Collection Lee Kong Chian School Of Business

Crisis communication, which has been dominated by a practical perspective, has become a nexus where theory meets application. Despite mounting interest in theoretical studies, crisis communication lacks cultural contextualization. Asian communication researchers have advocated for the need to indigenize communication, drawing relevance to cultural influences. In this study, the authors explored indigenous corporate crisis response strategies in the context of China through nine cases. Three Chinese indigenous strategies were identified through qualitative content analysis of corporate crisis responses. These strategies are “barnacle,” “third-party endorsement,” and “setting up new topics.” The differences with Western frameworks were also discussed.

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Crisis Communication And Ethics: The Role Of Public Relations, Yan Jin, Augustine Pang, Joshua Smith Jan 2018

Crisis Communication And Ethics: The Role Of Public Relations, Yan Jin, Augustine Pang, Joshua Smith

Research Collection Lee Kong Chian School Of Business

Purpose: The purpose of this paper is to explore the veracity of the contingency model of ethical crisis communication by examining the factors of influence in a time of crisis including what constitutes ethics in a time of crisis; the role of public relations (PR) practitioners as the “moral conscience” of an organization and perceptions of the PR’ role within top management. Design/methodology/approach: In-depth interviews were conducted among ten senior PR managers with crisis communication experience in North America. Findings: This research identifies and investigates six ethical variables – the nature of the crisis, the role of top management, the …

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Social Collaborative Media In Software Development, Didi Surian, David Lo Jan 2018

Social Collaborative Media In Software Development, Didi Surian, David Lo

Research Collection School Of Computing and Information Systems

In this entry, we discuss various collaborative media which are commonly used among software developers. We start by discussing common communication channels developers used. These communication channels are discussed in two groups: public and enterprise-wide media. We then elaborate project management media in coordinating and managing project activities. Finally, we discuss a number of online knowledge resources, i.e., collaborative/individual knowledge resources and social networks.

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Anatomy Of Online Hate: Developing A Taxonomy And Machine Learning Models For Identifying And Classifying Hate In Online News Media, Joni Salminen, Hind Almerekhi, Milica Milenkovic, Soon-Gyu Jung, Haewoon Kwak, Haewoon Kwak, Bernard J. Jansen Jan 2018

Anatomy Of Online Hate: Developing A Taxonomy And Machine Learning Models For Identifying And Classifying Hate In Online News Media, Joni Salminen, Hind Almerekhi, Milica Milenkovic, Soon-Gyu Jung, Haewoon Kwak, Haewoon Kwak, Bernard J. Jansen

Research Collection School Of Computing and Information Systems

Online social media platforms generally attempt to mitigate hateful expressions, as these comments can be detrimental to the health of the community. However, automatically identifying hateful comments can be challenging. We manually label 5,143 hateful expressions posted to YouTube and Facebook videos among a dataset of 137,098 comments from an online news media. We then create a granular taxonomy of different types and targets of online hate and train machine learning models to automatically detect and classify the hateful comments in the full dataset. Our contribution is twofold: 1) creating a granular taxonomy for hateful online comments that includes both …

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The Social Amplification Of Haze-Related Risks On The Internet, Mark Chong, Murphy Choy Jan 2018

The Social Amplification Of Haze-Related Risks On The Internet, Mark Chong, Murphy Choy

Research Collection Lee Kong Chian School Of Business

This study explores the implications of the digital network society for public health communication and management through an empirical study on communication related to the transboundary haze crisis in Singapore. Using the Social Amplification of Risk Framework (SARF), the authors applied sentiment and thematic analysis on haze-related posts on an online discussion forum (HardwareZone) and a social networking site (Facebook), as well as to haze-related articles in The Straits Times (a newspaper). The study shows that the medium matters in social amplification of risk: Facebook had an effect on the amplification of emotions while HardwareZone and Straits Times …

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Audience Prototypes And Asymmetric Efficacy Beliefs, Sonny Rosenthal Jan 2018

Audience Prototypes And Asymmetric Efficacy Beliefs, Sonny Rosenthal

Research Collection College of Integrative Studies

Prior research suggests that the third-person effect is related to media schemas, for example, that general audiences are vulnerable to influence. The current study evaluates whether the effect of media schemas depends on more specific audience schemas. Participants read vignettes of four “actors” in a 2 (gullible vs. critical-minded) x 2 (heavy vs. light Internet users) repeated measures experiment and rated how much the actors can resist the influence of media and how much they benefit from censorship. For comparison, participants rated themselves on the same dependent variables. Results show that gullible heavy Internet users are perceived to have the …

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Inferring Social Media Users’ Demographics From Profile Pictures: A Face++ Analysis On Twitter Users, Soon-Gyo Jung, Jisun An, Haewoon Kwak, Joni Salminen, Bernard J. Jansen Dec 2017

Inferring Social Media Users’ Demographics From Profile Pictures: A Face++ Analysis On Twitter Users, Soon-Gyo Jung, Jisun An, Haewoon Kwak, Joni Salminen, Bernard J. Jansen

Research Collection School Of Computing and Information Systems

In this research, we evaluate the applicability of using facial recognition of social media account profile pictures to infer the demographic attributes of gender, race, and age of the account owners leveraging a commercial and well-known image service, specifically Face++. Our goal is to determine the feasibility of this approach for actual system implementation. Using a dataset of approximately 10,000 Twitter profile pictures, we use Face++ to classify this set of images for gender, race, and age. We determine that about 30% of these profile pictures contain identifiable images of people using the current state-of-the-art automated means. We then employ …

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Kiasu And Creativity In Singapore: An Empirical Test Of The Situated Dynamics Framework, Chi-Ying Cheng, Ying-Yi Hong Dec 2017

Kiasu And Creativity In Singapore: An Empirical Test Of The Situated Dynamics Framework, Chi-Ying Cheng, Ying-Yi Hong

Research Collection School of Social Sciences

This article investigates how Singaporeans' creativity is influenced by Kiasu, an indigenous construct corresponding to fear of losing out. We examine the impact of Kiasu on creativity, both as a personal value and a shared cultural norm in four studies. Study 1 showed that Singaporeans' Kiasu value endorsement predicts lower individual creativity. Study 2 demonstrated that this negative relationship is mediated by a self-regulatory focus on prevention. Study 3 further showed the impact of Kiasu as a personal value and a cultural norm by finding a significant three-way interaction effect of Kiasu prime, personal Kiasu value endorsement, and need for …

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Multilingual Sentiment Analysis : From Formal To Informal And Scarce Resource Languages, Siaw Ling Lo, Erik Cambria, Raymond Chiong, David Cornforth Dec 2017

Multilingual Sentiment Analysis : From Formal To Informal And Scarce Resource Languages, Siaw Ling Lo, Erik Cambria, Raymond Chiong, David Cornforth

Research Collection School Of Computing and Information Systems

The ability to analyse online user-generated content related to sentiments (e.g., thoughts and opinions) on products or policies has become a de-facto skillset for many companies and organisations. Besides the challenge of understanding formal textual content, it is also necessary to take into consideration the informal and mixed linguistic nature of online social media languages, which are often coupled with localised slang as a way to express ‘true’ feelings. Due to the multilingual nature of social media data, analysis based on a single official language may carry the risk of not capturing the overall sentiment of online content. While efforts …

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Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang Nov 2017

Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

While corporate advertising has been widely studied as a promotional tool, few studies have examined how it can be used in a corporate crisis situation. In 2013, Kim proposed a conceptual framework for examining stakeholders’ evaluation of pre-crisis corporate advertising, using the inoculation and reactance theory. The framework, published in Journal of Marketing Communications, suggested that pre-crisis advertising can increase audience resistance towards negative news of an organization and decrease audience resistance towards future corporate advertisements from the organization. The present study expands on Kim’s work to develop the corporate crisis advertising (CCA) framework. In addition to the inoculation and …

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An Analysis Of Rumor And Counter-Rumor Messages In Social Media, Dion Hoe-Lian Goh, Alton Y. K. Chua, Hanyu Shi, Wenju Wei, Haiyan Wang, Ee-Peng Lim Nov 2017

An Analysis Of Rumor And Counter-Rumor Messages In Social Media, Dion Hoe-Lian Goh, Alton Y. K. Chua, Hanyu Shi, Wenju Wei, Haiyan Wang, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

Social media platforms are one of the fastest ways to disseminate information but they have also been used as a means to spread rumors. If left unchecked, rumors have serious consequences. Counter-rumors, messages used to refute rumors, are an important means of rumor curtailment. The objective of this paper is to examine the types of rumor and counter-rumor messages generated in Twitter in response to the falsely reported death of a politician, Lee Kuan Yew, who was Singapore’s first Prime Minister. Our content analysis of 4321Twitter tweets about Lee’s death revealed six categories of rumor messages, four categories ofcounter-rumor messages …

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Tweet Geolocation: Leveraging Location, User And Peer Signals, Wen-Haw Chong, Ee Peng Lim Nov 2017

Tweet Geolocation: Leveraging Location, User And Peer Signals, Wen-Haw Chong, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Which venue is a tweet posted from? We referred this as fine-grained geolocation. To solve this problem effectively, we develop novel techniques to exploit each posting user's content history. This is motivated by our finding that most users do not share their visitation history, but have ample content history from tweet posts. We formulate fine-grained geolocation as a ranking problem whereby given a test tweet, we rank candidate venues. We propose several models that leverage on three types of signals from locations, users and peers. Firstly, the location signals are words that are indicative of venues. We propose a location-indicative …

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Interactive Social Recommendation, Xin Wang, Steven C. H. Hoi, Chenghao Liu, Martin Ester Nov 2017

Interactive Social Recommendation, Xin Wang, Steven C. H. Hoi, Chenghao Liu, Martin Ester

Research Collection School Of Computing and Information Systems

Social recommendation has been an active research topic over the last decade, based on the assumption that social information from friendship networks is beneficial for improving recommendation accuracy, especially when dealing with cold-start users who lack sufficient past behavior information for accurate recommendation. However, it is nontrivial to use such information, since some of a person's friends may share similar preferences in certain aspects, but others may be totally irrelevant for recommendations. Thus one challenge is to explore and exploit the extend to which a user trusts his/her friends when utilizing social information to improve recommendations. On the other hand, …

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Tony Tan [Singapore, President, Minister For Defence, Education], Tony Tan Oct 2017

Tony Tan [Singapore, President, Minister For Defence, Education], Tony Tan

Digital Narratives of Asia

Tony Tan Keng Yam, the seventh President of Singapore and Commander-in-Chief of Singapore Armed Forces, tells DNA about his most satisfying aspect of work with the army, and the most challenging portfolio in education. He describes the impact of the changing media environment and citizens' aspirations, disclosing the rationales of some policies he had implemented.

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Is The Effectiveness Of Social Media Overrated?, Singapore Management University Oct 2017

Is The Effectiveness Of Social Media Overrated?, Singapore Management University

Perspectives@SMU

Feeling empowered is not the same as being empowered

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Predicting The Brexit Vote By Tracking And Classifying Public Opinion Using Twitter Data, Julio C. Amador Diaz Lopez, Sofia Collignon-Delmar, Kenneth Benoit, Akitaka Matsuo Oct 2017

Predicting The Brexit Vote By Tracking And Classifying Public Opinion Using Twitter Data, Julio C. Amador Diaz Lopez, Sofia Collignon-Delmar, Kenneth Benoit, Akitaka Matsuo

Research Collection School of Social Sciences

We use 23M Tweets related to the EU referendum in the UK to predict the Brexit vote. In particular, we use user-generated labels known as hashtags to build training sets related to the Leave/Remain campaign. Next, we train SVMs in order to classify Tweets. Finally, we compare our results to Internet and telephone polls. This approach not only allows to reduce the time of hand-coding data to create a training set, but also achieves high level of correlations with Internet polls. Our results suggest that Twitter data may be a suitable substitute for Internet polls and may be a useful …

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Youth Workers' Use Of Facebook For Mediated Pastoralism With Juvenile Delinquents And Youths-At-Risk, Sun Sun Lim Oct 2017

Youth Workers' Use Of Facebook For Mediated Pastoralism With Juvenile Delinquents And Youths-At-Risk, Sun Sun Lim

Research Collection College of Integrative Studies

Youth work seeks to rehabilitate juvenile delinquents for re-entry into mainstream society and to prevent youthsat-risk from falling into delinquency, thus necessitating that youth workers assiduously monitor their clients. With the avid use of social media by youths, youth workers must also adopt these communication platforms to reach out to their young clients. Drawing from interviews with youth workers, this study analyses how they use Facebook to communicate with their clients and monitor their activities. Surveillance forms a key thrust of youth workers' professional use of Facebook, enhancing their ability to oversee these youths' personal development for the purposes of …

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An Unsupervised Multilingual Approach For Online Social Media Topic Identification, Siaw Ling Lo, Raymond Chiong, David Cornforth Sep 2017

An Unsupervised Multilingual Approach For Online Social Media Topic Identification, Siaw Ling Lo, Raymond Chiong, David Cornforth

Research Collection School Of Computing and Information Systems

Social media data can be valuable in many ways. However, the vast amount of content shared and the linguistic variants of languages used on social media are making it very challenging for high-value topics to be identified. In this paper, we present an unsupervised multilingual approach for identifying highly relevant terms and topics from the mass of social media data. This approach combines term ranking, localised language analysis, unsupervised topic clustering and multilingual sentiment analysis to extract prominent topics through analysis of Twitter’s tweets from a period of time. It is observed that each of the ranking methods tested has …

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Inferring Spread Of Readers’ Emotion Affected By Online News, Agus Sulistya, Ferdian Thung, David Lo Sep 2017

Inferring Spread Of Readers’ Emotion Affected By Online News, Agus Sulistya, Ferdian Thung, David Lo

Research Collection School Of Computing and Information Systems

Depending on the reader, A news article may be viewed from many different perspectives, thus triggering different (and possibly contradicting) emotions. In this paper, we formulate a problem of predicting readers’ emotion distribution affected by a news article. Our approach analyzes affective annotations provided by readers of news articles taken from a non-English online news site. We create a new corpus from the annotated articles, and build a domain-specific emotion lexicon and word embedding features. We finally construct a multi-target regression model from a set of features extracted from online news articles. Our experiments show that by combining lexicon and …

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Motivations To Seek Science Videos On Youtube: Free-Choice Learning In A Connected Society, Sonny Rosenthal Sep 2017

Motivations To Seek Science Videos On Youtube: Free-Choice Learning In A Connected Society, Sonny Rosenthal

Research Collection College of Integrative Studies

Do individuals use video sharing sites in their free time to learn about science, and if so, why? This study takes a preliminary look at individual differences that motivate online science video seeking. Among 273 Singapore Internet users who participated in an online survey, most reported using YouTube during the previous week, and one-third reported using it to watch science videos. Hierarchical regression analysis explained 55% of the variance in their intention to seek science videos during the subsequent week. Significant predictors of interest were seeking-related subjective norm, enjoyment of science, and informational use of YouTube. Although these results do …

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Unobtrusive Monitoring To Detect Depression For Elderly With Chronic Illnesses, Jung-Yoon Kim, Na Liu, Hwee Xian Tan, Chao-Hsien Chu Sep 2017

Unobtrusive Monitoring To Detect Depression For Elderly With Chronic Illnesses, Jung-Yoon Kim, Na Liu, Hwee Xian Tan, Chao-Hsien Chu

Research Collection School Of Computing and Information Systems

Mental health related disorders are common diseases, especially among the elder. Among the various mental health diseases, one potential threat to ageing-in-place is the risk of depression. In this paper, we propose a simple unobtrusive sensing system using passive infra-red motion sensors to monitor the activities of daily living of elderly, who are living alone. A feature extraction module comprising of three layers-states, events, and activities, and the corresponding algorithms are proposed to extract features. Four popular classification models-neural network, C4.5 decision tree, Bayesian network, and support vector machine are then applied to detect the severity of depression. We implement …

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Generating Cultural Personas From Social Data: A Perspective Of Middle Eastern Users, Salminen Joni, Sercan Sengün, Haewoon Kwak, Bernard Jansen, Jisun An, Soon-Gyo Jung, Sarah Vieweg, D. Fox Harrell Aug 2017

Generating Cultural Personas From Social Data: A Perspective Of Middle Eastern Users, Salminen Joni, Sercan Sengün, Haewoon Kwak, Bernard Jansen, Jisun An, Soon-Gyo Jung, Sarah Vieweg, D. Fox Harrell

Research Collection School Of Computing and Information Systems

We conduct a mixed-method study to better understand the content consumption patterns of Middle Eastern social media users and to explore new ways to present online data by using automatic persona generation. First, we analyze millions of content interactions on YouTube to dynamically generate personas describing behavioral patterns of different demographic groups. Second, we analyze interview data on social media users in the Middle Eastern region to generate additional insights into the dynamically generated personas. Our findings provide insights into social media users in the Middle East, as well as present a novel methodology of using computational analysis and qualitative …

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The Critical Role Of Mass Media In International Norm Diffusion: The Case Of Undp Human Development Reports, Devin K. Joshi, Roni Kay O'Dell Aug 2017

The Critical Role Of Mass Media In International Norm Diffusion: The Case Of Undp Human Development Reports, Devin K. Joshi, Roni Kay O'Dell

Research Collection School of Social Sciences

What role does mass media play in the promotion of global norms? We address this question through an analysis of Human Development Reports (HDRs) produced by the United Nations Development Programme. Although HDRs have promoted human development ideology over the past twenty-five years, little is known about how and to what extent their messages have been disseminated to the public. Addressing this gap in the literature, we examine a critical intervening factor in the process of international norm diffusion: political communication via the mass media. Highlighting the importance of framing and agenda setting, we identify four communicative mechanisms that can …

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Level Up! Refreshing Parental Mediation Theory For Our Digital Media Landscape, Hee Jhee Jiow, Sun Sun Lim, Julian Lin Aug 2017

Level Up! Refreshing Parental Mediation Theory For Our Digital Media Landscape, Hee Jhee Jiow, Sun Sun Lim, Julian Lin

Research Collection College of Integrative Studies

This article argues that parental mediation theory is rooted in television studies and mustbe refined to accommodate the fast-changing media landscape that is populated by com-plex and intensively used media forms such as video games, social media, and mobile apps.Through a study of parental mediation of children’s video game play, we identify the lim-itations of parental mediation theory as applied to current trends in children’s media useand suggest how it can be enhanced. This study seeks to improve parental mediation the-ory’s descriptive and explanatory strength by identifying and outlining the specific activitiesthat parents undertake as they impose their media strategies. …

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The Role Of Knowledge Sharing Via Organizational Social Media In The Workplace, Murad A. Moqbel, Fiona Fui-Hoon Nah Aug 2017

The Role Of Knowledge Sharing Via Organizational Social Media In The Workplace, Murad A. Moqbel, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Although a plethora of studies have been recently conducted on organizational social media, little research has specifically examined how organizational social media can contribute to organizational workers’ performance through knowledge sharing. The objective of this research is to fill this gap by investigating the role of knowledge sharing in organizational social media use and its effect on in-role and innovative performance through the lens of social capital and social cognitive theories. Hypotheses were developed and a survey study is proposed.

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Real-Time Influence Maximization On Dynamic Social Streams, Yanhao Wang, Qi Fan, Yuchen Li, Kian-Lee Tan Aug 2017

Real-Time Influence Maximization On Dynamic Social Streams, Yanhao Wang, Qi Fan, Yuchen Li, Kian-Lee Tan

Research Collection School Of Computing and Information Systems

Influence maximization (IM), which selects a set of k users(called seeds) to maximize the influence spread over a social network, is a fundamental problem in a wide range of applications such as viral marketing and network monitoring.Existing IM solutions fail to consider the highly dynamic nature of social influence, which results in either poor seed qualities or long processing time when the network evolves.To address this problem, we define a novel IM query named Stream Influence Maximization (SIM) on social streams.Technically, SIM adopts the sliding window model and maintains a set of k seeds with the largest influence value over …

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Social Network Impact On Corporate Performance And Governance, Jonathan Chew Hoe Khoo Jul 2017

Social Network Impact On Corporate Performance And Governance, Jonathan Chew Hoe Khoo

Dissertations and Theses Collection

Motivated by the centrality measures constructed in Larcker, So and Wang (2013), I affirm that board connectedness positively affect firm performance in Singapore, and even if we were to measure firm performance by Tobin's Q. The impact on firm performance persists over at least four years. Controlling for Corporate Governance using a proprietary database, the Singapore Corporate Governance Index, only the Eigenvector centrality under simple-weighted and hyperbolic-weighted projections survives the robustness test, suggesting that firstly, the local proxy of Corporate Governance based on OECD principles possibly controls for what is proxied by the Betweenness, Closeness and Degree centrality measures, and …

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The Role Of Different Tie Strength In Disseminating Different Topics On A Microblog, Felicia Natali, Kathleen M. Carley, Feida Zhu, Binxuan Huang Jul 2017

The Role Of Different Tie Strength In Disseminating Different Topics On A Microblog, Felicia Natali, Kathleen M. Carley, Feida Zhu, Binxuan Huang

Research Collection School Of Computing and Information Systems

The study of information flow typically does not distinguish the choices of tie strength on which the information flows. All receivers of the information are assumed to have the same potential to pass on the information. Modifying the SEIZ (susceptible, exposed, infected, skeptic) model, we discover that people choose to retweet strong or weak ties based on the topic. We made two modifications in the model. In the first modification (Model I), we assume that the contact rates of agents in different compartment and the probability of an agent transitioning from one compartment to another are different for strong ties …

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A Domain Based Approach To Social Relation Recognition, Qianru Sun, Bernt Schiele, Mario Fritz Jul 2017

A Domain Based Approach To Social Relation Recognition, Qianru Sun, Bernt Schiele, Mario Fritz

Research Collection School Of Computing and Information Systems

Social relations are the foundation of human daily life. Developing techniques to analyze such relations from visual data bears great potential to build machines that better understand us and are capable of interacting with us at a social level. Previous investigations have remained partial due to the overwhelming diversity and complexity of the topic and consequently have only focused on a handful of social relations. In this paper, we argue that the domain-based theory from social psychology is a great starting point to systematically approach this problem. The theory provides coverage of all aspects of social relations and equally is …

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Demographics Of News Sharing In The U.S. Twittersphere, Julio C.S. Reis, Haewoon Kwak, Jisun An, Johnnatan Messias, Benevenuto Fabrıcio. Jul 2017

Demographics Of News Sharing In The U.S. Twittersphere, Julio C.S. Reis, Haewoon Kwak, Jisun An, Johnnatan Messias, Benevenuto Fabrıcio.

Research Collection School Of Computing and Information Systems

The widespread adoption and dissemination of online news through social media systems have been revolutionizing many segments of our society and ultimately our daily lives. In these systems, users can play a central role as they share content to their friends. Despite that, little is known about news spreaders in social media. In this paper, we provide the first of its kind in-depth characterization of news spreaders in social media. In particular, we investigate their demographics, what kind of content they share, and the audience they reach. Among our main findings, we show that males and white users tend to …

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