Communication Commons^™

For-Profit Business Leaders’ Perceptions Of Technology And Conflict Resolution In The Workplace, Sherry Hamilton Latten

Electronic Theses and Dissertations

This dissertation explored for-profit business leaders’ experiences with technology and conflict resolution. With the rise of technology in communications in the workplace and the risk of miscommunications leading to negative impacts on organizational and individual performance, understanding leader experiences is vital to organizational success. The purpose of this basic qualitative study was to understand for-profit business leaders’ (1) perceptions of technology and conflict resolution in the virtual workplace and (2) perceptions of their leadership styles and the impact on conflict resolution in the virtual workplace. Prior literature regarding the impact of technology on communications revealed mixed results with some studies …

Media Narrative Competition Between The U.S. And China During Covid-19, Zhenzhu Zhang

Dissertations

This study examines the narratives that were presented in Chinese and American media by using Dr. Li Wenliang (one of the first people who tried to raise the alarm about the outbreak of COVID-19), and the COVID-19 origin controversy as case studies to understand how these news stories conflicted and which tellings became dominant. The way these two cases have been depicted in the media has changed over time. Understanding how that depiction changed is important because it helps demonstrate how narratives function to frame crises. The current study uses narrative, and framing theories to support thematic analysis of news …

Wright State University Libraries Annual Report 2021, Wright State University Libraries

University Libraries' Annual Reports

The 2021 annual report by the Wright State University Libraries highlighting the various happenings at the University Libraries including staff updates, public services highlights, events, and the newly formed Student Advisory Board.

Raj Soin College Of Business Newsletter - June 2022, Raj Soin College Of Business, Wright State University

Raj Soin College of Business Newsletter

A four-page newsletter created by the Raj Soin College of Business at Wright State University. This newsletter includes a upcoming events, message from the dean, and more.

Staff Matters: More Tips For Hiring And Developing A Great Staff, Jodi Schafer Sphr, Shrm-Scp

The Journal of the Michigan Dental Association

Addressing the challenge of hiring staff in the current job market, this Staff Matters column provides insights for dental practices. With a focus on creating an attractive work culture, the article suggests developing partnerships with educational institutions and emphasizes the importance of continuous learning opportunities. The author encourages practices to define key skills, establish clear expectations, and implement training processes for effective communication, conflict resolution, and teamwork. Emphasizing the role of ongoing coaching and mentoring, the column outlines the necessity of investing in training and development to build a skilled and cohesive dental team.

The Current Place Of Corporate Identity Due To Changing Demographics And Corporate Communication Structures, Jordan Exline

Undergraduate Honors Theses

Our business environment is in a period of significant change. We have a new generation beginning to enter the workforce that requires different levels of communication and the phase-out and incorporation of remote/hybrid work resulting from the pandemic. Corporate identity could be at stake as a result, and how will that affect employees at a company? This study analyzes how corporate identity applies to the business of the future, what makes an impact on its connectivity, and the links between identity and work environment and communication. The goal is to understand what can be adjusted to increase the relevance of …

Digital Communication Channel Selection For Organizational Leadership: Best Practices For Interacting With Dispersed Stakeholders, Sarah M. Diefenbach

Seton Hall University Dissertations and Theses (ETDs)

As organizations embrace hybrid and remote work models, there is a growing need for organizational leaders to use digital communication channels to maintain active communication with dispersed stakeholders. The purpose of this study was to analyze what digital communication channels have been implemented by organizational leadership and why they were selected. LinkedIn, Twitter, and corporate posts from six CEOs within the New York Metropolitan area were analyzed over a four-year period. Results revealed that personal social media channels were the most frequent forms of communication. Additionally, multimedia and multichannel strategies enhanced the communication messages and led to a best practices …

A Qualitative Study On Nurse Facilitators Of Mind-Body Skills Groups, Paula D. Blake-Beckford

Mindfulness Studies Theses

The Center for Mind-Body Medicine (CMBM), founded by Dr. James Gordon, provides communities with evidence-based Mind-Body Skills Groups (MBSGs) that foster self-care, self-awareness, and self-expression. MBSGs range from 8 to 12-week series on various mind-body practices wherein group members meet, practice, and reflect on the impact of mind-body skills in their lives. Research has demonstrated that participants in MBSGs have positive outcomes. Healthcare professionals (HCPs), especially nurses, gain resiliency from MBSGs. As facilitators of MBSGs, nurses develop essential skills transferable to clinical and educational settings. MBSGs are therapeutic for adult participants with chronic stress. Prior to this thesis, only one …

Inaccessible Interpolated Imagery: How Coffee Farmers In The State Of Chiapas Might Access Political Economic Opportunity Through Representation, Paolo Fiann Bicchieri

Master's Theses

Here is a useful parable to boil down the idea of this project and set the tone: when one goes to the bar to tell a story about a fight at the bar, they would never venture to place themselves as the hero of the brawl, taking out three drunkards in a single punch, unless they were really in the bar, at that time, fighting a good fight. One would never do this as the bartender, locals, and regulars would all know if this were the case or not. Yet transnational corporations, governments, and even consumers do this all the …

Jeopardy! In Crisis: What Is Corporate Culture Issues Affecting The Entertainment Industry?, Evan Nemeroff

Student Theses and Dissertations

Cultural issues like sexism, racism, and social movements have impacted the entertainment industry, specifically the game show sector. This research identified how these prevalent matters in our society have affected celebrities by looking into the type of people who lead game shows, revealing if certain demographics such as race and gender influenced whether particular individuals were chosen to host a program. Included within this research are studies that portray how the game show industry has been biased explicitly towards one gender for several decades. Further research looks into a scandal that Sony faced when it had to name a successor …

That’S Not What I Heard: A Study On University Communications And Marketing Strategies Regarding Covid-19 Policies., Hannah M. Belayachi

Undergraduate Theses and Capstone Projects

This study applies Situation Crisis Communication Theory (SCCT) to the crisis responses of independent college and state flagship universities to determine what strategies most effectively reach campus audiences and influence their COVID-19 attentiveness. This study mainly looks at one institution within each of the previously mentioned categories and compares their general messages regarding COVID-19, how it fits with SCCT, and if any other methods within the SCCT could have been more effective. A subsection within this paper includes looking at public commentaries made by audiences associated with the institutions of study (i.e., parents, alumni, and students) and evaluating their comments …

Public Safety Presence And Response In Campus Housing: Using Restorative Justice Interventions To Mitigate Harm And Restore Trust In The Residential Community, Sydney Pidgeon

M.A. in Higher Education Leadership: Action Research Projects

In the wake of social unrest and demands of police reform (Childress et al., 2020; Davidson, 2020; Rogers & Gravelle, 2020), institutions of higher education have a unique opportunity to model a system of campus safety that mitigates harm and restores trust. This research explores the complex relationship between campus safety officers and residential life staff and student leaders at a mid-sized private institution and implements restorative justice interventions to rebuild trust between the two populations. This research created an intervention framework that improved the ongoing partnership between the Office of Residential Life and Department of Public Safety and facilitated …

Lawyers That (Say They) Listen: An Exploratory Study Into Law Firms With Listening Specific Branding, Kacey Henriques

Honors Theses

The following investigation attempts to explore the communication dynamics between law firms and their clients. As shown in this research, clients tend to make note of poor communication skills, specifically listening skills, when they interact with attorneys. In an attempt to appeal to clients who have had negative interactions in respect to listening, several law firms across the country are utilizing branding that stresses their strengths in listening (what I term listening specific branding). In the investigation to come, three law firms are analyzed that utilize this type of branding. Additionally, three law firms that specialize in similar areas of …

Our Stories, Katelyn S. Lopez

Publications and Research

This semester, we participated in the “Our Stories” qualitative research project that involves learning more about students' first year, and first-semester experiences at City Tech during pandemic times. As we organized and read students’ posts, we journaled and practiced reflexivity, a qualitative research process that helps us examine how we are interpreting the data that we are engaging with. T Reflexivity is a process in qualitative research involving frequent examination of one’s position in the project. These positions include one’s assumptions, feelings, and so forth. An essential question for qualitative researchers, according to Leavy (2011), is “Has the researcher engaged …

Raj Soin College Of Business Newsletter - May 2022, Raj Soin College Of Business, Wright State University

Raj Soin College of Business Newsletter

A five-page newsletter created by the Raj Soin College of Business at Wright State University. This newsletter includes a upcoming events, message from the dean, and more.

Understanding Law Enforcement Mental Health Communication And Police Officers’ Mental Health Support Preferences: A Grounded Theory Study, Erin S. Craw

Communication (PhD) Dissertations

Throughout the United States, police officers experience cumulative stress and their mental health-related concerns often remain unaddressed. Recently, police departments have begun to offer more mental health support resources in an attempt to mitigate this issue. However, the underutilization of such support is a serious problem. The overall goal of this dissertation is to develop a grounded theory of mental health communication in law enforcement. Employing a constructivist grounded theory approach, data were collected in two sequential phases. Phase one involved 48 in-depth semi-structured interviews with active and retired police officers to examine how the messages police officers receive from …

Developing Policies And Procedures For Restorative Accountability At Southwestern Assemblies Of God University, W. Lance Meche

Doctor of Ministry Theses and Dissertations

This project was designed to address a lack of policies and procedures at Southwestern Assemblies of God University that support its restorative accountability approach in addressing student conduct violations. The student handbook provides rights and responsibilities afforded each student as well as the procedures that appointed staff members are to follow in the event that campus policies are violated; however, the language used in the student handbook did not address modern student culture, nor did it procedurally assist staff members in helping students to develop spiritually. The project intervention involved staff members who address student violations with grace as well …

The Future Is Female? Evaluating The Utility Of Female Professional Networking Organizations, Lily Arbuckle

Communication Undergraduate Honors Theses

In today’s competitive global market, harnessing the individual strengths of all organizational members is crucial for success. Organizations across all industries need diverse representation and contributions. However, women and other groups continue to be disadvantaged, lacking the same representation that majority and advantaged groups enjoy. The prevalence of gender bias in the workplace not only hinders professional success for women, but also the success of their organizations. To combat some of these issues, networking organizations are forming to help support women through mentorship and relationship building. Most studies in the academic sphere investigate female networking organizations at the professional level. …

Designing A Program To Train Elders To Respond To #Metoo Experiences Of Adult Females In A Church Context, Jana H. Unruh

Doctor of Ministry Theses and Dissertations

ABSTRACT

This project intervention explores resolution of systemic issues of church-based sexual harassment, abuse, and violence, referred to as #MeToo, through design of a training program for elders. As theological foundation for the project, the Gospel of Luke frames positive approaches modern church leaders can align with in the quest for solutions to #MeToo. The Good Samaritan parable and the story of Mary and Martha extract valuable lessons for church elders addressing sexual harassment, abuse, and violence experiences of adult women. In Luke, we find fresh understanding for questions of #MeToo through the highly relevant concept of “neighbor.” Luke will …

Developing Practices Within The Lord’S Supper That Develop Central Identity At Queen City Church Of Christ, Ryan Russell

Doctor of Ministry Theses and Dissertations

This project was designed to meet a need at the Queen City Church of Christ (QCC) for developing intentional practices around the Lord’s Supper for forming a central identity in a diverse community. The scope of this project focuses on the project group’s ability to develop practices based on the theology of the Lord’s Supper, biblical teaching, engaging in practices of spiritual formation as a group, and their observations of Lord’s Supper practices in other Christian traditions. Paul’s first letter to the church in Corinth provides the textual context for the discussion of the role the Lord’s Supper plays within …

Nurses Leading In Bridging The Culture Gap: Communicating With The Deaf Community, Veronica C. Leftridge

Electronic Theses and Dissertations

Nurses provide patient care in clinics, hospitals, homes, churches, schools, communities, and military, as well as on emergency medical helicopters. When a nurse is assigned to care for a patient, the patient expects the nurse to be culturally competent, communicate effectively, and provide safe quality care. However, cultural incompetence is observed when nurses provide care for Deaf patients, but they are unfamiliar with Deaf culture. In addition, communication is a fundamental skill nurses learn in nursing school, but course content in nursing programs rarely touches on how to communicate effectively with Deaf patients. Of the approximately 325 million people in …

Recipe For Good: Analyzing The Authenticity Of Csr Commitments Among The Leadership Of A Parent Company To Global Restaurant Brands., Lauren E. Reuss

College of Arts & Sciences Senior Theses

Corporate Social Responsibility (CSR) is a form of private self-regulation conducted by businesses; CSR aims to contribute to societal goals of philanthropy, activism, and ethics by improving society, policy, and or the environment. Corporate social responsibility is becoming a greater aspect of modern business, but as it becomes part of the modern discourse, it is right to question whether its efforts are authentic to those driving these initiatives? This case study seeks to understand how the leadership within the parent company of a global foods brand depicts authenticity and communicates its social and environmental efforts to stakeholders. Building on existing …

Creating An Action Plan To Increase Diversity And Inclusion At Northwest Church Of Christ, Kenton Reeves Brown

Doctor of Ministry Theses and Dissertations

This project was designed to meet a need at the Northwest Church of Christ in Oklahoma City to help the church transition from a church that values diversity to one that realizes its vision of being diverse and inclusive. The scope of this project was to create an action plan to increase diversity and inclusion to present to the church leaders for their consideration. The theological foundation for the project comes from Paul’s convictions, expressed in Gal 1–2, that any who are in Christ should not be excluded or treated as a lower-class member of the community based on their …

Incorporating Wisdom Christology Into The Phronesis Of Courtyard Church Of Christ, Tiffany A. Dahlman

Doctor of Ministry Theses and Dissertations

The purpose of this project was to address an identified problem Courtyard Church of Christ members were having with decision-making in a way that promoted shalom and reflected Christ to the world. I proposed that Wisdom Christology could assist in the decision-making process and formed an intervention team of five additional people from within the congregation to explore the situation through participatory action research. We met for six sessions in the early months of 2020. The team embarked on a thorough examination of Wisdom Christology through the Scriptures climaxing in the Wisdom Hymn of Col 1:15–20. Our subsequent collective understanding …

The Great Resignation: A Content Analysis Of News Sources' Portrayals Of The Covid-19 Labor Shortage., Mackenzie Williams

College of Arts & Sciences Senior Theses

When workers left the labor market in large numbers during the COVID-19 pandemic, proclamations of a labor shortage emerged extensively throughout the news. In this study, I analyze the coverage of the worker shortage among three news sources with different political orientations. Several themes emerged from analyzing a total of 75 articles. The findings showed that the perspective shown in the article, the cause of the labor shortage, restaurant worker portrayal, support of solutions, and opinion of the labor shortage all differed based on the political identity of the news source. This research supports previous findings that show there is …

Upward Cross-Class Interactions At Work: An Investigation Of Emotional And Behavioral Outcomes, Emily Sue Corwin

Graduate Theses and Dissertations

Cross-class interactions—when an individual from a lower (higher) social class background interacts with an individual from a higher (lower) social class background (Truong et al., 2021)—are ubiquitous in the workplace and serve as a vehicle for the reproduction of inequality (Gray & Kish-Gephart, 2013). Substantial research has demonstrated that social class background matters, as individuals from working-class backgrounds face challenges in the job search process and may be less likely to be hired (DeOrtentiis et al., 2021; Fang & Saks, 2020), earn less money (Fang & Tilcsik, 2022), and are less likely to emerge as leaders compared to those from …

“Don’T Call Me A Crouton” : A Case Study On The Use Of Humor In Organizational Relationships On Twitter And Facebook, Hannah Grinberg

Theses, Dissertations and Culminating Projects

An organization using humor on social media can potentially engage in dialogue through participatory boundary-work that creates an in-group between themselves and their online user publics. The ability for an organization to use humor to form that in-group, where dialogic communication is achievable, is based on the organization’s ability to produce an instance of shared mirth with their online publics. The shared experience of mirth not only determines if the organization reaches shared meaning with their receiver publics, but also indicates who the humor is intended for, and who will be left out of the in-group created. To determine the …

A Wellbeing@Ksu Journey: Mapw Portfolio, Meghan Cooper

Master of Arts in Professional Writing Capstones

A process narrative and samples and complete works from my time in MAPW and as a GRA within the health and well-being departments at KSU. The portfolio showcases my journey as a communicator and professional writer and how it has impacted my current career.

How Exemplary Female Superintendents In Orange, Riverside, San Bernardino, And San Diego Counties In Southern California Lead From The Heart, Jeanine Wulfenstein

Dissertations

Purpose: The purpose of this phenomenological study was to describe how exemplary female superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California lead from the heart using the four principles of Mark C. Crowley’s work, by demonstrating how they build a highly engaged team, connect on a personal level, maximize employee potential, and value and honor achievement within their organizations.

Methodology: This phenomenological study explored and identified the lived experience of eight California public school superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California. Study participants were selected for interview participation based …

Come Close And Listen: Exploring The Intimacy Of Audio Media, Eleanor Kingwell Sharples Hoover

Honors Theses

This thesis aims to demonstrate the power of the audio medium to connect speaker and listener, as a result of the uniquely intimate nature of the medium. By understanding how speakers and listeners connect through audio, the research reveals that the audio medium is a sustainable media outlet, one that is durable despite changes in culture in the media market, that has transformed over time, all while keeping itself within the principal constraints of its original form, that being sound as conveyed to a listener. Three interviews were conducted with individuals situated in different areas of the audio media landscape; …