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Susan Gardner Archambault

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Full-Text Articles in Social and Behavioral Sciences

Dashboards, Charts, & Infographics, Susan [Gardner] Archambault Sep 2015

Dashboards, Charts, & Infographics, Susan [Gardner] Archambault

Susan Gardner Archambault

No abstract provided.

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Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault Apr 2015

Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault

Susan Gardner Archambault

This presentation offers a case study of how one library’s assessment of datagathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.

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Using Gimlet Desk Statistics To Improve Library Services (Nellco), Susan Archambault Feb 2015

Using Gimlet Desk Statistics To Improve Library Services (Nellco), Susan Archambault

Susan Gardner Archambault

*What is Gimlet and how does it work? *Case study of how we use Gimlet at LMU *How can you perform content analysis on your Gimlet data? *Examples of resulting changes/advancements based on user needs at LMU

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Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon Jul 2010

Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon

Susan Gardner Archambault

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

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