Social and Behavioral Sciences Commons^™

The Wiki: An Environment To Revolutionise Employees' Interaction With Corporate Knowledge, Helen M. Hasan, Charmaine C. Pfaff

Helen Hasan

Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and documents. As such collaborative software moves from the social to the corporate arena, it is bound to challenge management authority, engaging the knowledge worker in a more participatory knowledge capability and environment. This paper explores the implication that this revolution has for the interaction of corporate users with technology that will lead to a profound change in organisational culture.

Q-Methodology For The Active Process Of Knowledge Management, Joseph A. Meloche, Helen M. Hasan, Michelle Mok

Helen Hasan

Knowledge Managament for the provision of Health Information Services is a developing field and one that is usefully informed by applied research. The current study is conducted with Intensive Care Unit (ICU) professionals to capture and distil their views in regard to a developing a Web-Based Information Service. This service is provided by a central coordination and monitoring unit for intensive care units across NSW, Australia. The study is part of a larger research initiative that is being done to advance the provision of health information in ICU's across the state. Given the complex and dynamic context of ICUs, there …

Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan

Helen Hasan

Although Wikis emerged in the public domain more than a decade ago, a number of business organisations are now discovering the advantages of using Wiki technology to manage knowledge. However, there are many who are not convinced about the merits of this relatively new Wiki technology and are not yet prepared to risk its adoption because it exhibits many ideas that have yet to be tested and many issues that have yet to be resolved. This paper studies the merits of using a Wiki for knowledge management. While some cases of corporate adoption of Wiki technology have been reported, cases …

Collaborative Knowledge At The Grass-Roots Level: The Risks And Rewards Of Corporate Wikis, Charmaine Pfaff, Helen M. Hasan

Helen Hasan

The open source movement is founded on the concept of democratising knowledge to freely collaborate and exchange information at the grass-roots level. As Wikis are philosophically grounded in this movement, the use of corporate Wikis in the collaborative creation and operation of knowledge management systems holds considerable potential. However, the impact of using corporate Wikis in the business environment has uncovered some challenging issues such as licensing, accountability and liability regarding copyright, which may require a change in the way we think about intellectual property and licensing in this connected world.

Knowledge Creation In Distributed Group Collaborative Workplace Writing, Virginia Yonkers

Legacy Theses & Dissertations (2009 - 2024)

This study looked at the knowledge creation by distributed groups in a knowledge based organization as they engaged in collaborative writing. A traditional model of knowledge creation assumes knowledge is located by the individual in the forms of content, competency, and expertise. A new model of knowledge creation identifies three ways to identify knowledge (tangible representation of knowledge, procedural and tacit knowledge, partaged knowledge) which can be found internally or externally to the individual, group, or organization. Knowledge creation is a complex process situated in the multiple environments within which a distributed group functions. Power structures create knowledge boundaries within …

Evaluating The Knowledge Assets Of Innovative Companies, Helen M. Hasan, Maen Al-Hawari

Helen Hasan

In the current post-industrial society, knowledge is recognised as a primary source of a company's wealth. However knowledge assets are much more difficult to identify and measure than are the physical assets with which we are much more familiar. (Boisot 1998) As a company's innovative capacity may be dependent upon its ability to take advantage of its knowledge assets, it is important to be able to identify and measure those assets. While large companies can afford extensive knowledge management projects, there is a acute need for a method by which managers in smaller organisations can easily and reliably locate and …

Developing Adaptability: A Theory For The Design Of Integrated-Embedded Training Systems, Steve W. J. Kozlowski, Rebecca J. Toney, Morell E. Mullins, Daniel A. Weissbein, Kenneth G. Brown, Bradford S. Bell

Bradford S Bell

[Excerpt] This convergence of forces – environmental, technological, and economic – is driving a reconceptualization of the nature of training systems. Training is shifting from an inefficient, time consuming, and expensive enterprise to one that can be delivered efficiently, as needed, and just-in-time. It is shifting from an off-site single episode to a systematic series of learning experiences that are integrated in the workplace and embedded in work technology. It is shifting from a primary emphasis on retention and reproduction to a broader emphasis that also includes the development of adaptive knowledge and skills (Kozlowski, 1998). Training will not be …

Goal Orientation And Ability: Interactive Effects On Self-Efficacy, Performance, And Knowledge, Bradford S. Bell, Steve W.J. Kozlowski

Bradford S Bell

This study examined the direct relationship of goal orientation – and the interaction of goal orientation and cognitive ability -- with self-efficacy, performance, and knowledge in a learning context. The current paper argues that whether a particular type of goal orientation is adaptive or not adaptive depends on individuals' cognitive ability. Results indicated that the direct associations of learning and performance orientations were consistent with previous research. Learning orientation was positively related to self-efficacy, performance, and knowledge, while performance orientation was negatively related to only one outcome, performance. The interactions between goal orientation and ability also supported several hypotheses. As …

Revisiting A Proposed Definition Of Professional Service Firms, Asghar Zardkoohi, Leonard Bierman, Daria Panina, Subrata Chakrabarty

Subrata Chakrabarty

Selling Knowledge: A Sociological Analysis Of Attorney Advertisement In Las Vegas, Giselle Velasquez

UNLV Theses, Dissertations, Professional Papers, and Capstones

I analyze how Las Vegas attorneys represent themselves, their associates and clients in televised law firm commercials. I use attorney commercials as a case to explore cultural beliefs in media representations. Using an inductive method, I analyze the textual, visual, and aural symbols that appear most frequently in television commercials to interpret how law firm advertisements convey themes of attorney expertise, knowledge, ethnic and gender stereotyping. I introduce this study with a historical evaluation of the rise of advertisement in the United States. I continue discussing how the media is an important realm of discourse that affects people's identity. Using …

Democratising Organisational Knowledge: The Potential Of The Corporate Wiki, Helen Hasan, Charmaine Pfaff

Helen Hasan

Attempts to impose knowledge management often ignore the vast organisational resource of workrelated tacit knowledge possessed by knowledge workers. Our research reveals that activities supported by social technologies such as Wikis, may provide a more appropriate capability for tacit knowledge management where a network centric focus is adopted. A corporate Wiki has the potential to engage the collective responsibilities of knowledge workers to transfer their collective experience and skills into a dynamic shared knowledge repository. However, the traditional organisational culture can be reluctant to allow this power shift which surrenders the monopolistic control of the few over the creation and …

Gaining Understanding Through Creativity: Comparison Of The Understanding By Design Model And General Creativity Concepts, Michael James Thomas Joseph Bridge

Creative Studies Graduate Student Master's Theses

Results of the analysis presented here indicated that there are clusters of connections which suggest a moderate to strong link between the facets of Creativity and the facets of Understanding. Examining the facets of Perspective, Synthesis, Empathy, Application, Self-Knowledge, and Connect demonstrate the relationship appears to be a mutually supportive symbiosis between the Creativity and Understanding facets. This symbiosis from Creativity strengthens and supports the Understanding facets, and from Understanding strengthens and supports the Creativity facets.

A Taxonomy Of Modes Of Knowledge Sharing Between Disparate Groups, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

While there is an abundance of literature on knowledge sharing within teams, there is a scarcity of literature on the transfer of knowledge between disparate groups where communication and coordination are difficult due to the diversity of attributes such as culture, language and priorities. The inspiration for this work comes from a project on the use of the web to enhance communication between clinicians and the families of patients in intensive care units. The paper also draws from relevant research on topics such as cross-functional teams, shared situational awareness, jointness, interagency cooperation and inter-organisational boundary- spanning. This investigation is grounded …

From Traditional Knowledge Management In Hierarchical Organizations To A Network Centric Paradigm For A Changing World, Kate Crawford, Helen M. Hasan, Leoni Warne, Henry Linger

Faculty of Commerce - Papers (Archive)

At the beginning of the 21st century, all organizations need to address the continually changing social and economic landscape in which they operate. In this landscape organizations need to be responsive, flexible and agile and acquire the capability to leverage information and use collective knowledge to make appropriate decisions quickly and effectively. The practice of knowledge management allows knowledge workers to participate in dynamic processes that generate and use collective knowledge. However the complexity that arises from a continually changing global environment highlights the need for knowledge management to move in new directions both in practice and theory. This paper …

A Knowledge Mapping Approach To Facilitate Strategic Human Resource And Knowledge Management, Debbie Richards, Peter R. Massingham, Peter Busch

Faculty of Commerce - Papers (Archive)

A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with …

The Critical Role Of Knowledge Management In Achieving And Sustaining Organisational Competitive Advantage, Thi Nguyet Q. Nguyen, Philip E. Neck, Thanh Hai Nguyen

Faculty of Commerce - Papers (Archive)

The critical role of knowledge management in achieving and sustaining competitive advantage has been strongly emphasised in the extant literature. However, most previous studies were conceptually grounded and empirically examined in advanced, developed and newly industrialised countries. In addition, research to date has predominantly explored findings from a large company view while little attempt has been made to address the relative importance of different factors constituting the organisational KM capability in the context of Asian emerging, less developed countries such as Vietnam where a socialist market economy, a Confucian culture and a majority of small and medium sized enterprises currently …

The Power Of Play In Knowledge Management, Yan Qi, Joseph A. Meloche

Faculty of Commerce - Papers (Archive)

The aim and motivation of this research is to investigate ways to support and encourage knowledge sharing. Specifically we examined ways in which ‘play’ can be used to enhance collaborative work practices. In this process we elicited subjective views and opinions on playing games and the extent to which the participant’s felt these could enhance their collaboration in work. The ancient Chinese strategy game of Go was employed in an online team version as a means to evaluate and advance the knowledge sharing culture in a network centric environment. The results of this research identified that play has the power …

Co-Creating Corporate Knowledge With A Wiki, Joseph A. Meloche, Helen M. Hasan, David Willis, Charmaine Pfaff, Yan Qi

Faculty of Commerce - Papers (Archive)

Wikis have a growing reputation on the open Internet for producing evolving stores of shared knowledge. However, such democratic systems are often treated with suspicion within corporations for management, legal, social, and other reasons. This article describes a field study of a corporate Wiki that has been developed to capture, and make available, organisational knowledge in a large manufacturing company as an initiative of their Knowledge Management (KM) program. As this approach to KM is a controversial and rapidly changing phenomenon, a Q Methodology research approach was selected to uncover employees- subjective attitudes to the Wiki. Activity Theory was used …

A Documentary Of Innovation Support Among New World Wine Industries, D. K. Aylward

David K. Aylward

During the past two decades, the international wine industry has undergone a ‘seismic shift’. Old World producers no longer dominate production, export and marketing of wine to the extent that they once did. Instead, New World producers such as California, South Africa, Australia and New Zealand have successfully married production, management, marketing and innovation to emerge as a new force on the global wine landscape. It is the innovation supports within these selected New World industries that this paper seeks to document, in order to highlight different approaches and outcomes and how they may or may not contribute to an …

The Impact Of Knowledge Management Infrastructure On Organisational Competitiveness In A Confucian-Socialist Market Economy, Thi Nguyet Q. Nguyen, Philip A. Neck, Thanh Hai Nguyen

Faculty of Commerce - Papers (Archive)

The critical role of knowledge management (KM) in achieving and sustaining a competitive advantage (CA) has been strongly emphasised in the extant literature. However, most previous studies were conceptually grounded and empirically examined in advanced, developed and newly industrialised countries and from a large company perspective. Meanwhile, little attempt has been made to address the relative importance of different factors constituting the organisational KM infrastructure capability in the context of Asian emerging, less developed countries such as Vietnam where a socialist market economy, a Confucian culture and a majority of small and medium sized enterprises currently exist. By adopting a …

Democratising Organisational Knowledge: The Potential Of The Corporate Wiki, Helen Hasan, Charmaine Pfaff

Faculty of Commerce - Papers (Archive)

Attempts to impose knowledge management often ignore the vast organisational resource of workrelated tacit knowledge possessed by knowledge workers. Our research reveals that activities supported by social technologies such as Wikis, may provide a more appropriate capability for tacit knowledge management where a network centric focus is adopted. A corporate Wiki has the potential to engage the collective responsibilities of knowledge workers to transfer their collective experience and skills into a dynamic shared knowledge repository. However, the traditional organisational culture can be reluctant to allow this power shift which surrenders the monopolistic control of the few over the creation and …

Beyond Ubiquity: Co-Creating Corporate Knowledge With A Wiki, Helen M. Hasan, Joseph A. Meloche, Charmaine Pfaff, David Willis

Faculty of Commerce - Papers (Archive)

Despite their reputation as an evolving shared knowledge repository, Wikis are often treated with suspicion in organizations for management, social and legal reasons. Following studies of unsuccessful Wiki projects, a field study was undertaken of a corporate Wiki that has been developed to capture, and make available, organizational knowledge for a large manufacturing company as an initiative of their Knowledge Management program. A Q Methodology research approach was selected to uncover employees subjective attitudes to the Wiki so that the firm could more fully exploit the potential of the Wiki as a ubiquitous tool for tacit knowledge management.

Collaborative Knowledge At The Grass-Roots Level: The Risks And Rewards Of Corporate Wikis, Charmaine Pfaff, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

The open source movement is founded on the concept of democratising knowledge to freely collaborate and exchange information at the grass-roots level. As Wikis are philosophically grounded in this movement, the use of corporate Wikis in the collaborative creation and operation of knowledge management systems holds considerable potential. However, the impact of using corporate Wikis in the business environment has uncovered some challenging issues such as licensing, accountability and liability regarding copyright, which may require a change in the way we think about intellectual property and licensing in this connected world.

Knowledge, Technology Trajectories, And Innovation In A Developing Country Context: Evidence From A Survey Of Malaysian Firms, Deepak Hegde, Philip Shapira

Philip Shapira

Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

Although Wikis emerged in the public domain more than a decade ago, a number of business organisations are now discovering the advantages of using Wiki technology to manage knowledge. However, there are many who are not convinced about the merits of this relatively new Wiki technology and are not yet prepared to risk its adoption because it exhibits many ideas that have yet to be tested and many issues that have yet to be resolved. This paper studies the merits of using a Wiki for knowledge management. While some cases of corporate adoption of Wiki technology have been reported, cases …

Q-Methodology For The Active Process Of Knowledge Management, Joseph A. Meloche, Helen M. Hasan, Michelle Mok

Faculty of Commerce - Papers (Archive)

Knowledge Managament for the provision of Health Information Services is a developing field and one that is usefully informed by applied research. The current study is conducted with Intensive Care Unit (ICU) professionals to capture and distil their views in regard to a developing a Web-Based Information Service. This service is provided by a central coordination and monitoring unit for intensive care units across NSW, Australia. The study is part of a larger research initiative that is being done to advance the provision of health information in ICU's across the state. Given the complex and dynamic context of ICUs, there …

The Wiki: An Environment To Revolutionise Employees' Interaction With Corporate Knowledge, Helen M. Hasan, Charmaine C. Pfaff

Faculty of Commerce - Papers (Archive)

Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and documents. As such collaborative software moves from the social to the corporate arena, it is bound to challenge management authority, engaging the knowledge worker in a more participatory knowledge capability and environment. This paper explores the implication that this revolution has for the interaction of corporate users with technology that will lead to a profound change in organisational culture.

The Wiki: A Tool To Support The Activities Of The Knowledge Worker, Helen M. Hasan, Charmaine C. Pfaff

Faculty of Commerce - Papers (Archive)

Since its increase in popularity in the 1990’s, mainstream knowledge management research has grappled with problems of capturing, storing and disseminating knowledge in order to support growth and learning in organisations. Attempts by management to impose knowledge management initiatives often ignore the fact that, as knowledge workers, many employees possess a huge array of work-related tacit knowledge, which cannot readily be made explicit through formal enterprise knowledge management systems and processes. Informal collaborative software, known as Wikis, may provide a more appropriate knowledge management capability and environment to capture tacit knowledge. However Wikis are only now moving from the social …

Knowledge Creation And Sharing In Project Contexts: The Situated Impact Of Our Learning Relationships, Andrew J. Sense

Faculty of Commerce - Papers (Archive)

This paper contributes to better understanding the dynamics of practically supporting the knowledge creation processes within a project management context. The case study findings presented in this paper describe and theorize about how the ‘learning relationships’ between project team participants present significant impacts on the immediate situated learning activity of a project team and ultimately also, for individual and team performance and development. As is argued in this paper, through project team participants publicly exploring and communally reflecting on this sociological element (amongst others), they aid their situated knowledge creation processes and help develop their skills in ‘learning how to …

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.