Social and Behavioral Sciences Commons^™

Compasspoint, Volume 36, Issue 2, Full Issue

CompassPoint

No abstract provided.

When Cost-Per-Use Isn't Enough: Creating A Resource Evaluation Rubric, Johanna Boyle, Marcia Masters

Presentations

This project explores Grand Valley State University Libraries and Art Museum’s experience setting up a rubric to standardize collections renewal decisions. The end goal of the project is to ensure resources that support smaller departments are evaluated fairly, to weather rising resource costs, and to facilitate communication with those outside of the collections team. This project was presented virtually at the 2026 Charleston Conference on November 5, 2026.

The collections team worked to create a rubric to serve as a starting point for evaluating electronic resources. This rubric incorporates resource cost, cost per use, course enrollment, and overall subject area …

Clsc In Translation 1: An Analysis Of Politcal Work In Combined Arms Brigade Offensive Operations, Pan Jinqiao, Sun Lei, Hu Qingwei

Articles & Editorials

During combined arms brigade offensive operations, political work elements play dual roles: providing service support and engaging in direct combat. It is essential to accurately grasp the missions and core content of political work elements across various stages, including combat preparation, the initiation of combat, the forward progression of combat operations, the pausing or conclusion of combat, and post-conflict stabilization. This ensures they are aligned with and integrated into joint combat operations to provide robust support for achieving victory. Read the CLSC analysis here.

Opening The Black Box: Using Public Records To Analyze Privacy In Library Vendor Contracts, Michele Gibney, Scott Schmucker

University Libraries Librarian and Staff Presentations

Academic libraries are running on data, yet the contracts governing the usage of that data remain locked in a black box. Proprietary secrecy and non-disclosure baselines prevent institutions from auditing what vendors actually do with patron information - and block libraries from effectively benchmarking their contracts against industry standards.

We decided to crack the box open. After conducting a rigorous content analysis of 50 public higher education license agreements gathered via systematic open records requests, this session moves past policy theory to expose real-world contract patterns. We map out distinct structural trends across critical privacy variables, including data privacy addendums, …

Book Catalogue Of Southern Library Association, 1903, Southern Library Association, Florence, Alabama

Documents

A book catalogue from the Southern Library Association, a citizen library housed on the campus of State Normal College, 1903.

Book Catalogue Of Southern Library Association, 1903, Southern Library Association, Florence, Alabama

Documents

The book Catalogue of the Southern Library, a citizen's library housed at the State Normal College library, 1903.

Book Review Of Once Upon A Stranger: The Science Of How “Small” Talk Can Add Up To A Big Life. Author: Gillian Sandstrom. Harpercollins Publishers: New York, 2026. 294 Pages, Emily Stier Adler, Michele Hoffnung

Sociology Between the Gaps: Forgotten and Neglected Topics

No abstract provided.

Advancing Pfac Initiatives, Effectiveness, And Visibility Through Strategic Planning And Assessment, Aimee Williamson, Katherine Litterer

Patient Experience Journal

Patient and Family Advisory Councils (PFACs) are a growing approach for engaging patient and family voices into healthcare organization decisions and projects. While their importance is well accepted in the literature, individual councils often grapple with practical challenges and a desire to elevate visibility and impact. Over the last ten years, Boston Children's Hospital's Family Advisory Council (FAC) has embedded strategic planning practices into council governance and operations to elevate council functioning and drive innovation. Beginning with an initial formal strategic planning and visioning process in 2016, followed by annual prioritization and strategic planning refresh sessions every three years, the …

A Dynamic Three-Stage Co-Design Process For Developing An Assessment Scale For Children With Neurodevelopmental Conditions, Syeda Ishra Azim, Christa Lam-Cassettari, Tsz Ying Wong, Ping-I Lin, Antonio Mendoza Diaz, Anne Masi, Kylie-Ann Mallitt, Alicia Montgomery, Catherine Mchugh, Andrew Whitehouse, Mark R Dadds, Valsamma Eapen

Patient Experience Journal

Background: Involving patient partners and diverse stakeholders in research is increasingly recognised as essential for aligning outcomes with patient priorities and improving service design. Co-design brings together individuals with lived experience, professional insights, and technical knowledge to improve research tools. Objective: This case study describes the process of co-designing a user-friendly assessment scale for children's developmental issues. It highlights the collaborative effort to integrate the unique perspectives of diverse stakeholders, including families and service providers. Methods: A three-stage iterative approach was used to collect qualitative data gathered through semi-structured interviews engaging adults with lived experience, parents, clinicians, and disability service …

Optimizing `People-Centred Care' Best Practices In A Multi-Site Community Hospital: A Case Study, Kimberly Johnston, Carla Arpa, Mary Jane Mcnally, Veronique Boscart, Shalini Pattabiraman

Patient Experience Journal

Objective: In 2016, The World Health Organization issued a People-Centred Care Policy Framework highlighting the importance of engaging and empowering people and communities, where care is coordinated around people's unique needs and preferences, is affordable, timely and safe. A multi-site community hospital set out to advance patient and family engagement through the Registered Nurses Association of Ontario (RNAO) Best Practice Guideline (BPG) on People Centred Care (PCC) and a modification of the Health Quality Ontario Patient Family Engagement Framework. Methods: This intervention study implemented the BPG for PCC with several initiatives directed towards improving patients' perception of their involvement in …

Improving Patient Experience Scores Through Patient Experience Coaches: A Case Study, Maryann Bowersox, Patricia Coryea-Hafkey, Kristin Baird, Raime Cendoma, Nancy Borkowski

Patient Experience Journal

Patient experience (PEX) is a key healthcare quality metric that may signal safety vulnerabilities by revealing gaps in communication and care processes before adverse events occur. Despite the importance of evidence-based practices (EBPs), maintaining consistent adherence remains a challenge. As a strategy to improve patient experience while reinforcing adherence to EBPs, this case study describes the development, implementation, and evaluation of a Patient Experience Coach (PEXC) program at two hospitals within a large health system. The intervention embedded trained coaches within clinical units to provide real-time observation, feedback, and reinforcement of EBPs. Core EBPs targeted by the program included hourly …

The Global Experience Measure: A Common Ground For Experience Excellence, Jason A. Wolf, Brittany Lax, Karen Walsh

Patient Experience Journal

In 2022, The Beryl Institute community called for a new approach to experience measurement, one that was focused on what truly matters to patients and promoted opportunities for shared learning across borders. Over four years, more than 1,000 community members from six continents co-designed the Global Experience Measure (GXM). Between October 2024 and May 2026, GXM was deployed to healthcare organizations in 12 countries and translated from English into five other languages, capturing over 8,000 diverse voices. The six core questions formed a single, reliable measure overall (Cronbach's α = .95) and held strong in every country surveyed (α …

Does System Structure Affect Organizational Application Of Prems: A Comparative Evaluation Of 5 Countries, Heather Lee, J'Aime C Jennings, Logan R Marler, Raime Cendoma, Amy Yarbrough Landry

Patient Experience Journal

Patient-reported experience measures (PREMs) are widely used to assess healthcare quality, yet approaches to measurement and data utilization vary significantly across countries. This meta-narrative review examines how health system structure, regulatory context, and market dynamics shape the collection, reporting, and application of PREM data in Canada, Germany, the Netherlands, the United Kingdom, and the United States. Using RAMESES guidelines, we searched PubMed, Web of Science, and ABI/INFORM and identified 58 peer-reviewed studies, primarily from the U.S. and U.K. Studies most frequently examined the relationship between hospital characteristics and patient experience, measurement tools, and quality improvement efforts. Our findings suggest that …

Beyond Borders: A Comparative Analysis Of The Patient Experience Of Kazakh Citizens In Türkiye And Kazakhstan, Azhar Zhaiykkyzy, Harun Kırılmaz

Patient Experience Journal

Patient experience is widely regarded as a core indicator of healthcare quality. Whilst the majority of research focuses on ethnic disparities, there is a paucity of studies that examine structural influences when cultural background is held constant. The present study sought to compare patient-reported experiences of 600 Kazakhstani citizens (n = 300 per country) receiving care in Kazakhstan and as medical tourists in Türkiye. The Picker Patient Experience Questionnaire (PPE-15) was utilised to analyse domain-level problem scores, employing chi-square tests (Cramer's V) and binary logistic regression. The findings indicated significant disparities in several domains, including coordination of care (V = …

Who Is The Patient Trusting? A Scoping Review Of Patient-Physician Trust In The Generative Artificial Intelligence (Genai) Era, Ashleigh M. Allgood, Eugenia B. Yiadom, Michele L. Heath, Geoffrey A. Silvera

Patient Experience Journal

Patients extend trust to physicians whose expertise they cannot fully inspect. Generative artificial intelligence (GenAI) is now part of that exchange. Clinicians use it, organizations deploy it, and patients bring it to appointments themselves. This scoping review asks what is known about GenAI and trust in the patient-physician relationship. Following PRISMA-ScR guidance, we searched PubMed, Scopus, CINAHL, and APA PsycINFO on March 9, 2026, and screened records in Covidence. Twelve studies met inclusion criteria. For each article, we documented how trust was conceptualized and measured, then classified each study by construct fidelity and closeness to an actual care relationship. None …

Use Of Generative Artificial Intelligence For Development Of Plain Language Summaries: A Blinded Assessment Of Education Preferences Of The Uk Sickle Cell Disease Community, Oliver Shastri, Orlando Agrippa, Valerie Moss, Eleanor Millard, Lianne More, Eleanor Rose Brown, Seraj Sharif, Chris Finch

Patient Experience Journal

Objective: Generative artificial intelligence (GenAI) supports medical content development, including plain language summaries (PLS), thereby supporting accessibility of education. We examined preferences of PLS format created from a study assessing UK sickle cell disease (SCD) community social media conversations. Methods: Three written PLS were developed, human-written, AI-generated, and hybrid AI-human (person with SCD edited AI version for understandability). Videos were developed of each written PLS using the AI tool Synthesia. Adults (n = 93) with SCD and carers completed a survey assessing understandability of each written PLS and preference for written versus video. Participants were blinded to PLS source. …

Care Experiences Of People With Copd During The Covid-19 Pandemic, Judith Kecskemeti, Mausam Vadakkayil, Benson Law, Hengliang Wu, Caitlin Carrigan, Rosa Nguyen, Shannon L Sibbald

Patient Experience Journal

Although there is a substantial body of literature focused on the pathophysiology regarding chronic obstructive pulmonary disease (COPD) and COVID-19, there remains limited exploration of the healthcare experiences of patients with COPD during the pandemic. This study explores the challenges patients with COPD (PWC) experienced during the pandemic, including access to care, the efficacy of virtual COPD care, and mental health impacts. We performed a cross-sectional survey of 200 individuals with COPD recruited through respirologists' offices and local lung health groups on social media from Southwestern Ontario, Canada, who accessed care since the COVID-19 pandemic. The study included 200 participants, …

Patient Experience With Insulin Pump Therapy And Health-Related Quality Of Life In Adults With Type 1 Diabetes: A Cross-Sectional Survey, Miriam Cruz-Andina, Juan Pablo Hervás-Pérez, Raquel Moreno-Sánchez, Raquel Caballero De La Calle, Eduardo Cimadevilla Fernández-De Pola, Clara Lucas-Guerra, Carlos Ruíz-Núñez, Ivan Herrera-Peco

Patient Experience Journal

Objective: To examine patient experience with continuous subcutaneous insulin infusion (CSII) and its association with health-related quality of life (HRQoL) in adults with type 1 diabetes (T1D), incorporating experiential and equity-related dimensions. Methods: We conducted a cross-sectional online survey in Spain (February-March 2025) among adults with T1D using CSII (n = 107). An ad hoc 26-item patient-reported experience measure assessed daily-life domains using 0–10 scales, from which a Global Quality of Life index (G-QoL) was computed. Additional items examined access to CSII, education, and ongoing professional support. Group differences were analyzed using non-parametric tests, and experience-based predictors of HRQoL were …

The Patient Experience Across The Care Continuum: Inpatient Rehabilitation, Discharge Preparedness, And Community Reintegration After Spinal Cord Injuries/Disorders, Sherri L. Lavela, Myrissa Le, Ibuola O. Kale, Ashley Craig, Jane Duff, Marcel Post, Sara Ahmed, Allen W. Heinemann

Patient Experience Journal

The objective was to describe patient experiences, barriers, and facilitators of inpatient rehabilitation, discharge preparedness, and community reintegration after spinal cord injury and disorders (SCI/D) from the perspectives of Veterans with SCI/D. Methods included a descriptive qualitative design using a virtual focus group analyzed via reflexive thematic analysis. Focus group participants (n = 7) were mostly male, white, injured for 1-10 years, with mean age of 52 years. Two domains were identified. The first domain, Barriers and ways rehabilitation could have improved patient experience, included five themes: (1) insufficient preparation for psychological impacts; (2) inadequate preparation for relationship changes; (3) …

The Patient Voice In Rehabilitation: Experiences With High-Intensity Gait Training In A Student-Run Pro Bono Clinic, Amy M. Yorke, Emma Cleason, Drew Uhlmeyer, Sidney Kulhanek, Brookelyn Stafford, Tracy Koepplin, Leslie M. Smith, Suzanne Trojanowski, Beverly Dabney

Patient Experience Journal

Improved walking ability is a common goal for people with chronic stroke; however, access to skilled physical therapy is often limited. Student-run pro bono clinics (SRPBCs) address this care gap. Despite evidence supporting high aerobic intensity walking training for chronic stroke, the patient perspective on its delivery within SRPBCs remains underexplored. This qualitative study explored the experiences of persons with chronic stroke participating in MoveMore, an intensive walking program delivered by physical therapy students in a SRPBC. Semi-structured interviews were conducted with five individuals with chronic stroke (4–7 years post-stroke, ages 53–70) and four caregivers, all of whom contributed perspectives …

Pilot Medical Student Greeters For Pediatric Cystic Fibrosis Patient-Centering, Katherine Schoeffler, Mulan Tang, Jennifer Dannelley, Nighat Mehdi, Dee Wu

Patient Experience Journal

This pilot study assessed the impact of a medical student-led volunteer and companionship program on anxiety during annual phlebotomy in children aged 3–7 with cystic fibrosis. Pediatric cystic fibrosis patients undergo frequent medical procedures that may lead to anxiety and distress during clinical encounters. The medical student volunteer met with patients prior to phlebotomy, providing companionship and encouragement using 360 degree animal-themed videos before and during phlebotomy, and collected responses via surveys from patients and their parents. Children rated nervousness using a five-point cartoon-face scale, while parents used a 1–4 rating and qualitative comments to assess the intervention. Twelve patients …

Health Justice Education To Enhance Overall Patient Experience In The Context Of Acute-Care Hospitals, A Sivasubramaniam, C. Blanchard, S Pattabiraman, C Uzoh, Y Khalid

Patient Experience Journal

Within our healthcare system today, the prevalence of biomedical traditions and notions of health and well-being greatly shape how care is provided and perceived. Less apparent, however, is their histories and their manifestations today.¹⁴ Our healthcare system is rooted in systems of oppression such as colonialism, racism and capitalism; that perpetuate violence, barriers and inequities, and maintain hierarchies of dominating and non-dominating groups that have become commonplace. There is a need for radical change, and critical measures are underway to create a more equitable healthcare system. With the increased recognition of equity, diversity and inclusion (EDI), concepts like cross-cultural …

`Bridging The Gap': A Directed Content-Analysis Evaluating Regulatory Guidance For Education In Person Centred Care For Heatlhcare-Professional Students, Lindsay Harrison, Vivienne Byers, Damon Berry

Patient Experience Journal

Background: Person-centred care (PCC) is a values-based approach which is central in international and Irish healthcare-policy due to its association with improved health and social outcomes. Research indicates that healthcare-professional (HCP) students struggle to implement PCC, prompting calls for education in PCC. While HCP registration boards play a key governance role in professional HCP education, it is unclear whether or how they support education in PCC. Objective: To evaluate whether medical, nursing and HCP registration boards in Ireland promote PCC within standards for professional education and competence. Methods: Directed content-analysis was conducted with 33 publicly available regulatory documents governing pre-registration …

Healthcare Provider Communication Training: The Influence Of Training Participation On Engagement And Patient Experience, Amanda Woods Herron, Phoebe Hessen, Katelyn J. Cavanaugh, Reeni J. Luke, Courtney L. Holladay

Patient Experience Journal

Communication is essential to healthcare leadership. The challenges healthcare providers face are growing in breadth and complexity, and providers rely on effective communication to face many of these challenges. Training is one avenue commonly invested in by organizations to provide resources to grow critical skills, such as communication. The present investigation leverages the Job Demands-Resources model to explore the impact of healthcare provider participation in communication training on organizational outcomes at the individual level. The study was conducted in a healthcare organization, wherein 65 healthcare providers participated in a communication training centered around the personality framework Real Colors® , and …

Interpreter Use, Code-Switching, And Patient Outcomes In U.S. Clinics: A Narrative Review For Graduate Medical Education, Ruth Ese Otaigboria, Kenneth Anaeto Nwankwo, Mishael Ifeanyi Nonyelum, Ayodele Blessing Ayo-Ige, Aliaa Mohammed Soliman, Tumoe Heni

Patient Experience Journal

Language discordance between clinicians and patients in U.S. clinics is a recognized driver of communication-sensitive adverse events, yet the synthesis linking specific linguistic practices to clinical outcomes remains incomplete, and graduate medical education programs lack a unified evidence base on which to build interpreter-mediated competencies. This narrative review evaluates whether interpreter use, translanguaging, and code-switching constitute an interactional pathway through which cultural and explanatory models shape outcomes for limited-English-proficient (LEP) patients, and derives recommendations for graduate medical education. Searches across MEDLINE/PubMed, Embase, CINAHL, PsycINFO, and Scopus covered January 2000–September 2025 and prioritized U.S. immigrant and LEP encounters that linked language …

A Qualitative Phenomenological Study On The Perceived Impact Of Health Literacy On Health Care Experiences Among Haitian Immigrant Adults In The U.S., Tanya Bouchette, Laurie Latvis

Patient Experience Journal

Several important aspects of health care leadership include improving patient health literacy, patient health care experiences, quality of patient care, efficiency of care, and access to health education. This qualitative research study was aimed to understand the perceived effects of health literacy on the Haitian immigrants' health care experiences. A self-administered survey was used to collect primary demographic and qualitative data. The survey consisted of 12 questions, 9 demographic questions and 3 open-ended qualitative questions. Validity and reliability were ensured by thoroughly reviewing the survey instrument, consulting with three subject matter experts, and completing three cognitive interviews. Demographic and qualitative …

Evaluating Patient Experience And Access To Eye Care For Underserved Populations At Orange County Eye Project Free Clinic: Survey Study, Negin Hadjiabdolhamid, Khuong Trong Dinh, Yurixi Lopez-Miranda, Rajat Agrawal

Patient Experience Journal

Underserved populations in the United States face persistent barriers to eye care. This cross-sectional survey study assessed patient experience and ophthalmic care access at a free clinic serving medically underserved adults. A mixed-methods survey was conducted at the Orange County Eye Project, which provides comprehensive ophthalmology care to underserved residents of Southern California. Surveys were distributed through convenience sampling to 32 adult patients between January and February 2025, and all submitted surveys were included. Offered in English and Spanish, the survey included structured and open-ended questions addressing appointment scheduling, transportation, wait times, understanding of eye health, and overall satisfaction. Survey …

Patient-Reported Experiences Of Communication In Tertiary Otorhinolaryngology Outpatient Care: An Exploratory Cross-Sectional Study, Jasna Mesarić, Iva Lončarić Kelečić, Maroje Višić

Patient Experience Journal

Objective: Patient experience (PE) is a key healthcare quality indicator, particularly in tertiary and specialised outpatient settings where organisational complexity increases communication demands. This study examined patient-reported experiences of communication in a tertiary otorhinolaryngology (ORL) outpatient clinic and their association with sociodemographic characteristics. Methods: This exploratory cross-sectional study analysed survey data from adult patients attending a tertiary ORL outpatient clinic in Croatia between April and May 2025 (N = 189). PE was assessed by analysing 21 items grouped into three communication-related domains: communication and relationship, non-verbal communication, and treatment information. All items were rated on a 5-point Likert scale. Composite …

Patient Reported Experiences Of Anxiety And Depression Screenings In A Canadian Adult Cystic Fibrosis Clinic, Pat Macdiarmid, April Tanzler, Waqar Younas, Terra Stephenson, Nick Kanaan, Bradley S. Quon

Patient Experience Journal

The International Depression Epidemiological Study (TIDES) found rates of anxiety and depression 2–3 times higher in the cystic fibrosis (CF) population than in community samples. Following recommendations of the International Committee on Mental Health in CF we began conducting screenings at our Canadian Adult CF Clinic using the GAD-7 and PHQ-9, referring patients to mental health (MH) supports within and outside the clinic. Our aim was to provide a service patients themselves experienced as supportive of their MH. We found few studies on patient reported experiences of MH screening programs in CF clinics, and none in the Canadian context. Patients …

Patient Reported Experiences Of Mental Health And Substance Use In British Columbia Emergency Departments: A Patient-Oriented Exploration Of Survey Data, Ross Duncan, Ed Martin, Louise Yeoh, John Grogan, Riyad B. Abu-Laban

Patient Experience Journal

Project Title: Patient reported experiences of mental health and substance use in British Columbia Emergency Departments: A patient-oriented exploration of survey data. Background: Existing surveys of BC EDs have failed to engage patients to guide research. A provincial level survey of patient experiences in emergency departments was identified as a rich source of data for collaboration level patient-oriented research, with patient partners co-developing research questions and focus of data analysis. Methods: This Patient Oriented Research recruited three patient partners who, through a co-creation process, prioritized dimensions and questions on communication with providers, culturally safe and compassionate care, overall ED rating, …