Social and Behavioral Sciences Commons^™

Integrated Service Spaces: New Ways Of Assessing Collaboration., Hector Escobar, Heidi Gauder

Roesch Library Faculty Presentations

Many academic libraries have participated in the growing trend in creating unified service desks, where users visit one desk to get help from a variety of library and other campus services. The University of Dayton’s Roesch Library, however, is exploring a different model. It is piloting a service that lends itself to true integration with external departments. Although unified service desks offer the convenience of one-stop assistance, the various units may still act as silos. Service integration facilitates better cross-training and less confusion for students who may need multiple forms of help in one common area.

The library began to …