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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Assessing Research Compliance For Federally Funded Projects: The Good, The Bad, And The Publicly Accessible, Rebekah Cummings, Lindsay E. Ozburn, Andrea Payant, Betty Rozum, Michael Shelton, Ryan Bushman
Assessing Research Compliance For Federally Funded Projects: The Good, The Bad, And The Publicly Accessible, Rebekah Cummings, Lindsay E. Ozburn, Andrea Payant, Betty Rozum, Michael Shelton, Ryan Bushman
Library Faculty & Staff Publications
In 2016, Utah State University launched a program to ensure their campus’ federal grant recipients were in compliance with funder mandates to share any data or publications produced as a result of the award. This paper discusses how a cross-institutional team of librarians and administrators evaluated the success of this program using online asynchronous focus groups (OAFG) in conjunction with a traditional survey. The challenges and successes of using OAFGs to assess library services are also examined. An OAFG gave participants greater convenience, flexibility, participation, and time to craft answers, eliminating some of the hurdles to traditional focus group participation.
Chatting Without Borders: Assessment As The First Step In Cultivating An Accessible Chat Reference Service, Teagan Eastman, Mckenzie Hyde, Katie Strand, Rachel Wishkoski
Chatting Without Borders: Assessment As The First Step In Cultivating An Accessible Chat Reference Service, Teagan Eastman, Mckenzie Hyde, Katie Strand, Rachel Wishkoski
Library Faculty & Staff Publications
As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program. The authors discuss the implications of their findings, as well as their process of closing the assessment loop. By using data to inform changes to virtual reference services, chat becomes more accessible and approachable to all users regardless of location.
Initiating Cultural Shifts In Perceptions Of Cataloging Units Through Interaction Assessment, Andrea Payant, Becky Skeen, Liz Woolcott
Initiating Cultural Shifts In Perceptions Of Cataloging Units Through Interaction Assessment, Andrea Payant, Becky Skeen, Liz Woolcott
Library Faculty & Staff Publications
Points of contact formulate the culture of any organization and shape the perceptions of decision makers and colleagues alike. This research project investigated the interactions between Cataloging and Metadata Services staff and other library employees by analyzing interactions. This article summarizes the results of data gathered from interaction assessments and compares them with surveys about the current perceptions of the cataloging unit at the Utah State University Libraries. It discusses the ways these results have influenced existing unit workflows to enhance awareness of cataloging and metadata contributions to the library and posits possible ways to continue such initiatives moving forward.