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Competencies Of Ombuds In Higher Education, Alicia Booker Jan 2023

Competencies Of Ombuds In Higher Education, Alicia Booker

Department of Conflict Resolution Studies Theses and Dissertations

This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this qualitative case study was to make an empirically researched recommendation for an ombuds in higher education competency model. The researcher gathered data from 23 ombuds in the United States working in institutions of higher education. The researcher analyzed the data gathered from semi-structured interviews using descriptive coding in the first coding …


Cause For Complaint: A Case Study Exploring Office For Civil Rights Complaints And Resolutions Related To Digital Accessibility At Public Colleges And Universities, Helen Gema Muñiz Bermudez Jan 2023

Cause For Complaint: A Case Study Exploring Office For Civil Rights Complaints And Resolutions Related To Digital Accessibility At Public Colleges And Universities, Helen Gema Muñiz Bermudez

Department of Conflict Resolution Studies Theses and Dissertations

As the number of students with disabilities pursuing postsecondary opportunities continues to grow, along with an increase in digital educational content and technology, the issue of digital accessibility becomes increasingly urgent - both as a matter of equity and access for disabled students and as a matter of social and fiscal responsibility for postsecondary institutions. When postsecondary institutions fail to meet the requirements of disability legislation, the U.S. Department of Education’s Office for Civil Rights (OCR) is the federal entity responsible for enforcement and complaint investigations, handling hundreds of complaints related to digital accessibility at postsecondary institutions since 2013. There …


Medical Imaging Professionals Experiencing Workplace Interprofessional Conflict: A Phenomenological Study, Robert Carroll Moody Jan 2023

Medical Imaging Professionals Experiencing Workplace Interprofessional Conflict: A Phenomenological Study, Robert Carroll Moody

Department of Conflict Resolution Studies Theses and Dissertations

Workplace interprofessional conflict in hospitals presented serious concerns regardingpatient care delivery and hospital efficiency at the systemic level. Literature evaluating conflict in hospitals inconsistently defined interprofessional conflict and oversampled nurses and physicians in research studies. An unknown systemic factor was likely influencing interprofessional conflict between healthcare professionals. Complex systems theory, the theory of professions, and social conflict theories were utilized to organize the literature review and guide research design targeting allied health professionals and their lived experiences with interprofessional conflict. Medical imaging professionals were selected as a purposeful sample within the larger population of allied health. Interpretive phenomenology was used …


Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek Jan 2023

Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek

Department of Conflict Resolution Studies Theses and Dissertations

Workplace conflict is a part of everyday work life for many employees, from educationalinstitutions to businesses, and can occur for multiple different reasons. Research has shown that employees spend a significant amount of their life in the workplace and that addressing unresolved conflict is one of the costliest aspects of running an organization. The literature suggests that providing employees with the opportunity to experience greater job satisfaction may reduce the occurrence of workplace conflict. This quantitative study explored the experience of workers employed in various organizations and institutions. The theoretical frameworks applied in the study were Systems Theory and Maslow’s …


When Speaking Up Fails: Experiences Of Unsubstantiated Equal Employment Opportunity Allegations On The Workforce, Scottie Visser Jan 2023

When Speaking Up Fails: Experiences Of Unsubstantiated Equal Employment Opportunity Allegations On The Workforce, Scottie Visser

Department of Conflict Resolution Studies Theses and Dissertations

Many organizations have long encouraged employees to speak up about wrongdoing, promoting cultures of open communication to ensure just environments; however, each year a significant proportion of workplace allegations are deemed unsubstantiated as a result of various factors, such as lack of evidence, subjectivity, false claims, and investigative limitations. Because researchers have focused on substantiated claims and reasons for reporting, they have discovered little about either the experiences of employees who speak up and have their claims deemed unsubstantiated or the potential impacts of such outcomes. This interpretative phenomenological study involved exploration of the lived experiences of 10 employees who …


Spiritual Intelligence: The Next Intelligence Tool For Conflict Resolution Practitioners?, Peter Tokar Jan 2022

Spiritual Intelligence: The Next Intelligence Tool For Conflict Resolution Practitioners?, Peter Tokar

Department of Conflict Resolution Studies Theses and Dissertations

Abstract Spiritual intelligence is currently being utilized with positive results in many professional communities, yet it is practically unknown within the conflict resolution and peacebuilding communities, at least by name. Recent national polls have demonstrated a high percentages of Americans still embrace a spiritual dimension to their humanity. Although church attendance has been on the decline for the past couple decades, polls show that even the Millennial Generation and GenZ are still interested in spirituality, though in a non-ecclesiastically organized way. Although significant sensitivities remain in society and culture concerning the separation of church and state, literally millions of Americans …


Sibling Conflict And Caregiving For Aging Parents, Jennifer Elise Lawer Jan 2021

Sibling Conflict And Caregiving For Aging Parents, Jennifer Elise Lawer

Department of Conflict Resolution Studies Theses and Dissertations

This dissertation presents the results of a grounded theory study of the key factors of sibling conflict when caregiving for an aging parent. Following interviews with 30 participants, I conducted initial coding, focused coding and theoretical coding, which led to the development of a theory that explains the relationship of conflict factors such as: beliefs & values, feelings & emotions, roles & expectations, and behaviors & responses. The dissertation includes a discussion of how birth order theories, power theories and psychodynamic theories apply to sibling conflict. In addition, I discuss how the findings apply to conflict resolution skills and offer …


Eliminating Silos: Developing System Design For Information Sharing In Violence Prevention, Jacqueline Kulaga Jan 2021

Eliminating Silos: Developing System Design For Information Sharing In Violence Prevention, Jacqueline Kulaga

Department of Conflict Resolution Studies Theses and Dissertations

The 21st century has brought about changing social perspectives on victimization and offender accountability related to sexual violence. States across the United States have established, and continue to develop, legislation and protocols to address such violence. While there has been a great shift in combating this form of violence, it is essential to create structures to enhance services for victims as well as create recommendations for those who work to hold offenders of these violent crimes accountable. This dissertation was conducted using a qualitative content analysis (QCA) of documents from the Palm Beach County Sexual Assault Response Team (PBC SART), …


Post-Conflict Transition In Chile: Considerations For Dealing With A Resistant Armed Forces, Patrick Paterson Jan 2021

Post-Conflict Transition In Chile: Considerations For Dealing With A Resistant Armed Forces, Patrick Paterson

Department of Conflict Resolution Studies Theses and Dissertations

Compliance and control of the Chilean armed forces, a powerful and politically influential organization, is critical to a healthy democracy in the country. The period of the transition to democracy, from the end of the 17-year military government in 1990 to the consolidation of a liberal democracy in 2010, was marked by tension and strained relations between Chilean military officers and civilian elected officials. Chilean civilian government officials – outside military circles – need to understand the reasons for military institutional resistance to identify constructive negotiation techniques. The research question is: “what negotiation techniques of civilian leaders worked best to …


Pushed Out Of High School: Narratives Of Teaching Under The Testing Regime, Sheila Alexis-Fabius Jan 2021

Pushed Out Of High School: Narratives Of Teaching Under The Testing Regime, Sheila Alexis-Fabius

Department of Conflict Resolution Studies Theses and Dissertations

The No Child Left Behind Act (NCLB) was enacted as an education intervention to close the achievement gap by increasing student attendance, graduation, and standard testing rates. NCLB held teachers and administrators accountable for successfully meeting adequate yearly progress gains. However, the emerging NCLB research uncovered a culture of conflict with academically at-risk students being pushed out of the public school system and rise in disciplinary actions towards minority students. This study employed John Gultang’s structural violence, John Burton’s basic human needs theory, and adultification theory to highlight the significance of understanding the conflict in high-stakes testing regimes. This research …


Heart Work: A Phenomenological Analysis Of School-Embedded Program Facilitators In High-Need South Florida Schools, Takia Bullock Jan 2020

Heart Work: A Phenomenological Analysis Of School-Embedded Program Facilitators In High-Need South Florida Schools, Takia Bullock

Department of Conflict Resolution Studies Theses and Dissertations

Student misconduct leading to youth violence has been recognized as a major public health problem requiring intervention. To reduce antisocial behaviors, school districts and non-profit organizations promote prosocial behaviors and problem-solving skills. Positive youth development, social emotional learning, positive behavioral intervention support, and conflict resolution programs have been implemented in many school districts; yet problems associated with aggression, poor decision-making, and low student achievement still occur. This Interpretative Phenomenological Analysis study explored the lived experiences of seven school-embedded positive intervention program facilitators implementing programs with conflict management components for at-risk students in high need South Florida schools. Semi-structured interviews were …


A Brand New Narrative: Social Attitudes Toward Conflict Resolution And Inefficiency In Marketing And Branding, Emily Skinner Jan 2020

A Brand New Narrative: Social Attitudes Toward Conflict Resolution And Inefficiency In Marketing And Branding, Emily Skinner

Department of Conflict Resolution Studies Theses and Dissertations

This study aimed to bring to light infield internal assumptions, expectations, and knowledge that may influence limitations on fostering an environment that can increase a social demand for conflict resolution services, knowledge, and practices. The research explored if the field’s marketing is influenced by the macro social norms, assumptions, and expectations of conflict and if they influence how the field communicates with its market. The study’s goal was to investigate if the marketing and the branding of conflict resolution are influenced by the social fact of conflict as negative. This study explored conscious and unconscious broad patterns of common-sense knowledge, …


Complexity And Conflict: The Interplay Of Policy, Perception And Language In Post Ada America, Sheila Northrop Jan 2019

Complexity And Conflict: The Interplay Of Policy, Perception And Language In Post Ada America, Sheila Northrop

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of the dissertation is to examine the language used to discuss disability and the attitudes and perceptions that the general American public has about people living with disabilities. Using the transformative research and evaluation method, the content analysis study examines the use of “deficit perspective language” versus “non-deficit perspective language” as defined by Mertens in materials available to the general American public that address the five areas described in the World Health Organization matrix on community rehabilitation for people with disabilities. The mixed methods study explores both the frequency of deficit perspective language and the frequency non- deficit …


“To Gallop Together To War Is Simple-- To Make Peace Is Complex” Indigenous Informal Restorative Conflict Resolution Practices Among Kazakhs: An Ethnographic Case Study, Ronald Brooks Wiley Jan 2019

“To Gallop Together To War Is Simple-- To Make Peace Is Complex” Indigenous Informal Restorative Conflict Resolution Practices Among Kazakhs: An Ethnographic Case Study, Ronald Brooks Wiley

Department of Conflict Resolution Studies Theses and Dissertations

Advocates of restorative and transitional justice practice have long drawn from practices of indigenous peoples to form the basis for more sustainable, relational, participatory, community-based approaches to conflict resolution. With the resurgence in Kazakh nationalism since the Republic of Kazakhstan independence, repatriated diasporic Kazakhs, who through cultural survival in diaspora retain more of their ethno-cultural characteristics, influence a revival of Kazakh language and culture. The purpose of this study was to understand the indigenous informal restorative conflict resolution practices of the Kazakh people. The questions that drove this study were: What indigenous informal forms of dispute resolution have been in …


The Socialization Of Female Hostage Negotiators: Their Voices, Perspectives, & Experiences, Lieutenant Superville Jan 2019

The Socialization Of Female Hostage Negotiators: Their Voices, Perspectives, & Experiences, Lieutenant Superville

Department of Conflict Resolution Studies Theses and Dissertations

In its fifth annual study, the National Center for Women and Policing reported that women continue to face widespread bias in police hiring and are under-represented because of biased selection practices and recruitment policies that keep their number artificially low. Once hired, women face discrimination, harassment, intimidation, and are maliciously thwarted as they move up the ranks. With respect to gender and organizational culture, the NCWP study failed to capture and describe the perceptions and socialization experiences of those who moved up into the specialized units, particularly female hostage negotiators. For this reason, the current study was designed to examine …


Architecture, Emotion, And Conflict Resolution: The Power Of Space In Developing Or Obstructing Human Identity, Peren Sabuncu Jan 2019

Architecture, Emotion, And Conflict Resolution: The Power Of Space In Developing Or Obstructing Human Identity, Peren Sabuncu

Department of Conflict Resolution Studies Theses and Dissertations

A grounded meta-analysis study was conducted to explore underlying hidden agendas in the design and proposed use of architectural spaces. The introduction of architecture as a discipline into the field of conflict resolution adds a new definition of conflict. It comprises the concepts of architecture in emotion, emotion in conflict, and follows through to show that architecture is tied to conflict, not only through the classical assumption of built environments, but more through the underlying emotions felt by individuals experiencing the spaces. How does architecture influence conflict? How do spaces affect emotions? How do these emotions trigger conflict? Data was …


The Concrete Rose: A Phenomenological Study Of African American Women’S Postgraduate Matriculation Experiences, Anne-Marie L. Soto Jan 2019

The Concrete Rose: A Phenomenological Study Of African American Women’S Postgraduate Matriculation Experiences, Anne-Marie L. Soto

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this qualitative study was to explore the educational matriculation experiences of African American (AA) women in pursuance of postgraduate degree status from the pre-kindergarten to doctoral levels. This study used a transcendental phenomenological approach, guided by the following research questions: 1) What are the elements within academia that define and influence the educational experiences for post-graduate degreed AA women? 2) What (if any) challenges to post-graduate degree attainment, were experienced by the population; what meaning do they find in those experiences? And 3) What are the perceptions of this population regarding how their intersecting identities pertaining to …


Dancing With Culture: A Grounded Theory Study On Latin American And Spanish Speaking Caribbean Women Living In The United States Process For Dealing With Internal Conflicts, Iler Leticia Rivera Chicas Jan 2018

Dancing With Culture: A Grounded Theory Study On Latin American And Spanish Speaking Caribbean Women Living In The United States Process For Dealing With Internal Conflicts, Iler Leticia Rivera Chicas

Department of Conflict Resolution Studies Theses and Dissertations

This grounded theory study explored the competing cultural expectations and cultural approaches by women from Latin American and Spanish-speaking Caribbean countries living in the United States. The study explored the following questions: In what ways do women from Latin America living in the United States establish priorities among potentially conflicting cultural expectations or roles? What internal conflicts result out of living between two cultures? What does the process for making sense of cultural expectations look like? How do Latin American women living in the United States make sense of this process? Using a constructivist grounded methodology, the research reflects the …


Women’S Experiences In Peace Building Processes: A Phenomenological Study Of Undeterred Female Leaders In Northern Nigeria, Roselyn Ifeyinwa Onyegbula Jan 2018

Women’S Experiences In Peace Building Processes: A Phenomenological Study Of Undeterred Female Leaders In Northern Nigeria, Roselyn Ifeyinwa Onyegbula

Department of Conflict Resolution Studies Theses and Dissertations

Women living in northern Nigeria face a herculean challenge of overcoming direct and indirect violence. These include domestic violence, political instability, social inequality, and the threat of Boko Haram. Boko Haram is an extremist militant group that has been known to kidnap, rape, and torture women and young girls as means of terrorizing the Nigerian community. Northern Nigerian women have also faced challenges within their own community as they are barred from participating in public activities, are under-represented in government, forced into early marriages, and are often victims of domestic violence. This study examines the lived experiences of women peacebuilders …


A Critical Analysis Of Presidential Term Limits In Africa: A Mixed-Methods Case Study Of Causes Of Political Violence In Burundi, Foday Darboe Jan 2018

A Critical Analysis Of Presidential Term Limits In Africa: A Mixed-Methods Case Study Of Causes Of Political Violence In Burundi, Foday Darboe

Department of Conflict Resolution Studies Theses and Dissertations

The crisis in Burundi began when President Pierre Nkurunziza declared that he would pursue a third term despite a two-term limitation in Burundi’s Constitution. Opposition parties along, with some members of President Nkurunziza’s own National Council for Defence of Democracy, Forces for the Defence of Democracy (CNDD-FDD), argued that President Nkurunziza’s decision to extend his rule beyond the maximum two-terms was in direct violation of the Arusha Peace and Reconciliation agreement, also referred to as the Arusha agreement, signed in 2000. This action triggered opposition parties and civil society groups to organize peaceful protests to challenge President Nkurunziza’s third term …


Role Of Civil Society Organizations In Conflict Resolution And Peacebuilding In Ghana, Abdul Karim Issifu Mr Jun 2017

Role Of Civil Society Organizations In Conflict Resolution And Peacebuilding In Ghana, Abdul Karim Issifu Mr

Journal of Interdisciplinary Conflict Science

Ghana is both locally and internationally described as an oasis of peace and stability on a continent circumvented by conflicts. The country has not experienced any form of large-scale violence or civil war since independence in March 1957. Nevertheless, it is faced with pockets of relative violence, including chieftaincy conflict and land dispute, killing several people and destroying many properties. In an effort to help resolve these conflicts, the Ghanaian government ends up prolonging it due to its position in some of the conflicts. However, the review of secondary data revealed that many of the conflicts in Ghana have often …


I Am Human, Too! An Analysis Of Conflict Resolution Theories And Their Applicability To The Lgbtq Community, Jaime Anzalotta Jan 2017

I Am Human, Too! An Analysis Of Conflict Resolution Theories And Their Applicability To The Lgbtq Community, Jaime Anzalotta

Department of Conflict Resolution Studies Theses and Dissertations

Members of the LGBT community have historically been victims of marginalization and alienation to various degrees. Incidents such as the Stonewall Riots, pride marches, and manifestos, among others, have served as a way for the LGBTQ community to attempt to take a stand against the systems in place that perpetuate inequality. Factors such as identity and gender have directly impacted the level to which individuals are shunned from their families, communities and social nexus. The purpose of this dissertation is to explore how factors such as identity and gender impact a sense of integration in the LGBTQ community. In addition, …


Elizabeth I And The 1559 Act Of Uniformity: A Study Of The Impact Of Gender Roles And Religious Conflict, Shawna K. Resnick Jan 2017

Elizabeth I And The 1559 Act Of Uniformity: A Study Of The Impact Of Gender Roles And Religious Conflict, Shawna K. Resnick

Department of Conflict Resolution Studies Theses and Dissertations

This study, which is entitled, “Elizabeth I and the 1559 Act of Uniformity: A Study of the Impact of Gender Roles and Religious Conflict” analyzes the impact of 16th century gender roles and religious conflict to explain the decision of Elizabeth I, Queen of England from 1558 – 1603, to champion the passage of the Act of Uniformity through Parliament in 1559. Through the analysis of primary sources, specifically Elizabeth’s letters from her childhood through the Act’s passing in 1559, an understanding of these influences on Elizabeth is developed which illuminates important turning points in her life and the subsequent …


Moving From Fear Towards Unity Among Intergroup Dialogue Participants In Israel-Palestine: Findings From A Qualitative Meta-Data-Analysis, Jesse W. Treakle Jan 2017

Moving From Fear Towards Unity Among Intergroup Dialogue Participants In Israel-Palestine: Findings From A Qualitative Meta-Data-Analysis, Jesse W. Treakle

Department of Conflict Resolution Studies Theses and Dissertations

This qualitative meta-data-analysis was designed to identify themes of experience of Israeli Jewish and Palestinian Arab intergroup dialogue participants. A review of the literature indicated a scarcity of research that describes the ‘meaning-making’ processes that these participants undergo while engaged in structured intergroup dialogue, and this study was designed to address that shortage. The analyst conducted a targeted search of academic journal articles and Ph.D. dissertations published after 1999. The result of this search was a set of 17 primary reports, and the findings of this study are based on the verbatim quotations of Israeli Jewish and Palestinian Arab intergroup …


The Influence Of Innate Behavioral Predispositions On Conflict Stakeholder Interactions In Mediation: The Camp David Accords Of 1978, Stephen D. Merson Jan 2017

The Influence Of Innate Behavioral Predispositions On Conflict Stakeholder Interactions In Mediation: The Camp David Accords Of 1978, Stephen D. Merson

Department of Conflict Resolution Studies Theses and Dissertations

This constructivist grounded theory study will explore the possibility that early socio-cultural experience in concert with innate cognitive mechanisms are essential components of a dual process of decision-making. Each element may influence conflict actors toward predictable predispositional behaviors manifest as bias. Specifically, we are concerned that these biases will influence the perceived and actual neutrality of the principle mediator thus compromising a mediation success. The presence of these predispositions in both mediators and conflict stakeholder challenges the validity of the conclusions in other research that does not consider the true impact of cultural dissonance on more than a superficial insinuation …


Unshackled: A Phenomenological Study Of The Effects Of Holistic Conflict Resolution Training On Inmate Self-Efficacy, Christina R. Wilson Jan 2016

Unshackled: A Phenomenological Study Of The Effects Of Holistic Conflict Resolution Training On Inmate Self-Efficacy, Christina R. Wilson

Department of Conflict Resolution Studies Theses and Dissertations

American prisons are overflowing with inmates exacting an incalculable human and moral cost on inmates, their families, and society. A central theme in criminality is the inability to deal with conflict and the affiliated emotions in an appropriate manner. Further, problem-solving, communication, and consequential thinking skills are lacking in the lives of many inmates due to lack of proper role models, lack of skills, and lack of expectations. Focusing on inmate education is one of the most effective forms of crime prevention according to leading criminological theorists. This phenomenological study was an assessment of a ten-session, holistic conflict resolution course …


Tweeting Away Our Blues: An Interpretative Phenomenological Approach To Exploring Black Women's Use Of Social Media To Combat Misogynoir, Kelly Macias Jan 2015

Tweeting Away Our Blues: An Interpretative Phenomenological Approach To Exploring Black Women's Use Of Social Media To Combat Misogynoir, Kelly Macias

Department of Conflict Resolution Studies Theses and Dissertations

In the age of social media, many Black women use online platforms and social networks as a means of connecting with other Black women and to share their experiences of social oppression and misogynoir, anti-Black misogyny. Examining the ways that Black women use technology as a tool to actively wage resistance to racial, gender and class oppression is critical for understanding their role in the human struggle for greater peace, beauty, freedom and justice. This study explored the experiences of 12 Black women in the United States and Britain who use social media for storytelling and testimony about their lives …


Conflict Engagement: A Contingency Model In Theory And Practice, Jay Rothman Nov 2014

Conflict Engagement: A Contingency Model In Theory And Practice, Jay Rothman

Peace and Conflict Studies

The systematic study and applied practice of conflict resolution is now a few decades old and is evolving into its own field and perhaps towards its own discipline (Avruch, 2013). I believe an essential way forward towards a more robust field and discipline is to build a parsimonious contingency approach. That is, an approach for applying our best theoretical and analytical tools to diagnosing the nature and status of a given conflict and then systematically and adaptively matching up the best methods for constructively engaging the conflict as it evolves. Fisher and Keashly (1991) pioneered contingency theory in international conflict …


The Human Robot: A Narrative Study Of Identity Change In Mexico Through An Analysis Of Mexican Films, Cesar Vela-Beltran-Del-Rio Jan 2014

The Human Robot: A Narrative Study Of Identity Change In Mexico Through An Analysis Of Mexican Films, Cesar Vela-Beltran-Del-Rio

Department of Conflict Resolution Studies Theses and Dissertations

In order to succeed in an intellectually, economically, socially, and politically controlled system, as México, one has to develop a sense of inner direction and empowerment, where critical thinking is vital yet patriarchy becomes an impediment to the development of an inner compass and empowerment when it shapes and controls the masses’ identity and behavior through different strategies, methods, and institutions. One of the most powerful and popular identity shaping strategies is film making. Film is considered by most as a source of entertainment portraying social interactions. Yet it is a powerful identity-shaping tool for the establishment. It has been …


Symbolic And Concrete Demands In Resolving The Israeli-Palestinian Conflict, Rotem Nagar, Jacob Shamir Nov 2013

Symbolic And Concrete Demands In Resolving The Israeli-Palestinian Conflict, Rotem Nagar, Jacob Shamir

Peace and Conflict Studies

Researchers have recently leveled criticism at the realist approach to conflict resolution by pointing out the importance of symbolic aspects of this issue. Few studies, however, have hitherto focused on symbolic demands in conflicts. The present study examines the role of symbolic as well as concrete demands in conflict resolution, and is therefore innovative in this regard. A demand is categorized as “concrete” if it is based on an interest that is viable and applicable, in that it involves tangible resources that may change hands or be divided. A “symbolic” demand, on the other hand, pivots on either refraining from …