Social and Behavioral Sciences Commons^™

Interventionist human–computer interaction for development (HCI4D) research universalizes diverse non-Western sites as marginalized contexts that justify researcher involvement yet function as barriers to methodology and praxis. In contrast, reflexive HCI scholarship decenters universalizing narratives of (good) design, (for) development, and (peripheral) innovation, by valorizing user practices in rural, low-income, low-text literacy settings. Reflexive HCI has demonstrated how innovators working with advanced technologies in elite non-Western spaces of privilege produced non-Western culture and innovation in ways that resist mainstream interpretations of innovation. This study extends reflexive HCI perspectives to critique HCI4D and study innovation in marginalized settings. Findings from multisited ethnographic …

As part of the open government movement, an increasing number of 311 call centers have made their datasets available to the public. Studies have found that 311 request patterns are associated with personal attributes and living conditions. Most of these studies used New York City 311 data. In this study, we use 311 data from the City of Miami, a smaller local government, as a case study. This study contributes to digital government research

and practices by making suggestions on best practices regarding the use of big data analytics on 311 data. In addition, we discuss limitations of 311 data …