Social and Behavioral Sciences Commons^™

Stakeholders And Stakeseekers’ Perceptions Of Cultural Violations And International Crisis Communication, Najwa Nishaa Albaqami

Masters Theses

Applying the expectancy violation theory (EVT) to the crisis communication context, this research explores to what extent stakeholders and stakeseekers’ perceive violations in an international crisis context. Specifically, this study investigated to what extent organizations stakeholders and stakeseekers’ perceive cultural and expectancy violations in an international crisis. Through a case study that analyzed tweets, web blogs, and The New York Times articles, this study identified that the cultural violation theme has two components, including (1) perceived responsibility and harshness of the violation and (2) damage done by the company’s transgression. Whereas expectancy violation theme included (1) frequent use of verbal …

The Effects Of Remote Work On Organizational Culture: Examining The Effects Of External Social Support To Mitigate Social Isolation Within Organizations, Katherine Rogers

Masters Theses

While remote work is not an entirely new concept, the effects of the COVID-19 pandemic triggered a massive increase in remote work for over a year for some individuals and organizations. Looking to the future, some companies have already developed remote work policies and stated their intentions to allow employees to work from home on a more consistent basis. There are various advantages and disadvantages to remote work for employees and their employers, as outlined in the previous literature. However, due to the short amount of time that remote work has been implemented for these organizations, there may be long-term …

Unprofessional Communication In The Workplace, Lilli Tillman

Masters Theses

This study creates a measurable definition of unprofessional communication in the workplace. First, literature is explored, looking at the existing information (or lack thereof) about professional and unprofessional communication in the workplace, along with additional information about politeness norms. A brief definition of unprofessional communication is offered. Next, a method for the study is offered, using both quantitative and qualitative methods to examine perceptions of unprofessional communication in the workplace. Results are then given, showing communicative behaviors that are viewed as both professional and unprofessional in the workplace. Behaviors such as being appropriate or being polite were seen as professional, …

College Is A Scam Full Of Leftist Liberal Ideas: An Exploration Of Rural And First-Generation College Students' Memorable Messages About Higher Education, Margaret Keene

Masters Theses

The purpose of this study is to analyze the influence Vocational Anticipatory Socialization (VAS) and memorable messages have on rural first-generation college students’ interest in higher education. This study will utilize methodology regarding Vocational Anticipatory Socialization Messages and Sources from Powers and Myers (2017), the College Influence Choice Scale from Martin and Dixon (1991), as well as thematic analysis derived from survey questions designed by the researcher. The results of this study found that students report family as their most influential source to encourage higher education, peers as their most influential source to discourage higher education, and numerous encouraging and …

Emotional Destruction: How Supervisors Can Transform A Subordinate’S Emotions Towards The Workplace, Diane K. Carr

Masters Theses

Workplace emotions have become an increasingly important area for researchers and organizations. Organizational structures and interpersonal interactions activate emotional responses for employees. This emotional strain can lead employees to search for outlets, such as social media, to express their emotions and seek emotional support. This thesis uses a content analysis to examine how macro level policies and procedures and micro level interpersonal interactions between supervisors and subordinates impact the messages expressed on Twitter.

Oil And Water: Corporate Interest And Risk Communication Preceding The Deepwater Horizon Disaster, Joshua Seth Cunningham

Masters Theses

Palenchar and Heath (2006) claim that, “organizations find reason to implement programs whereby they increase the public’s understanding of technical processes as a means for lessening the fear of the threatening unknown and of increasing trust.” The research being proposed will hold the British Petroleum Company (BP) to these standards as they relate to communicating emanating from BP before, during, and after the Deepwater Horizon disaster of 2010.

Effective Followership Characteristics: Self-Regulation And Intercultural Communication Competence, Cassandra Ann Mellon

Masters Theses

Followership is a remarkably pervasive experience shared by all human beings who occupy the masses within national and global organizations. The purpose of the current study was to further knowledge and understanding of the followership construct by distinguishing a set of communicative characteristics that effective followers demonstrate—exploring the associations among perceptions of effective followership, self-regulation, and intercultural communication competence. This study examines whether self-regulation and co-cultural competence are characteristics of effective followership. Followership scholars suggest that followership research should develop followership characteristics based on variables focusing on the perceptions of followers in relation to leaders (Uhl-Bien, Riggio, Lowe, & Carsten, …

Factors Impacting Ffa Involvement After High School, Danielle Eve-Marie Sanok

Masters Theses

The purpose of this study was to determine the factors that influence FFA members to continue or discontinue with their FFA experience past high school. The specific objectives of this study were to determine the reasons why students discontinue with their FFA experience past high school, determine membership needs from the Collegiate and Alumni FFA Organization and ways to overcome membership attainment barriers.

Data collection methods included three sets of focus groups: (a) one for inactive FFA members, (b) one for current Collegiate FFA members, and (c) one for current and past State Officers. Data was analyzed using the thematic …

Deception Among Organizational Leaders: Impacts On Employee Perceptions Of Supervisor Credibility, Power, And Trust, Paisleigh Jo Kelley

Masters Theses

Deception is ubiquitous in day-to-day communication. While most deceptive acts are relatively minor in terms of interpersonal impact, lying in the workplace may result in negative organizational outcomes (Griffith et al., 2011). Moreover, business leaders who engage in deceptive communication may elicit similar behavior in their employees (Henrichs, 2007). The current study assesses how different deceptive messages spoken by organizational leaders (e.g., honest messages, messages that withhold information, and messages that distort information) impact employee perceptions of that leader’s credibility, power, and trustworthiness. The results of this study indicate that employees view business leaders as less credible and less trustworthy …

The Role Of Leader Communication Patterns, Lmx, And Interactional Justice In Employee Emotional Exhaustion And Outcomes, Ashley Danae Nelson

Masters Theses

Employee burnout contributes to employees’ job satisfaction, turnover intentions, and organizational commitment and it can also cause a variety of serious health issues. Evidence has linked leaders’ transactional and transformational communication patterns, quality of leader-member exchange (LMX), and employees’ perception of justice, and each can affect employee burnout. However, very few researchers have studied the relationships among these variables. This paper provides an overview of the research on the various relationships between transformational and transactional leadership, LMX quality, and interactional justice, and explores how these factors influence employee burnout. Following the literature review, a proposed model of employees’ perceived leader …

Student-Teacher Relationships And Impacts Of Goal Orientation, Personality, Socio-Economic Status, And Performance: An Examination Of Those Served By Project Grad Knoxville, Kensey Ruth Parker

Masters Theses

This study seeks to understand the importance of teacher student relationships and the impacts of goal orientation, personality, socio-economic status, and student achievement. The study used a sample of students served by Project GRAD Knoxville, a non-profit organization that serves students in the heart of the city. The sample consisted of 110 college students who have received a scholarship from the organization. The results show that learning goal orientation is a significant predictor of student-teacher relationships. Knowing a student’s LGO and time spent discussing social topics can predict whether or not students will end up on academic probation 64% of …

Gossip, Exclusion, Competition, And Spite: A Look Below The Glass Ceiling At Female-To-Female Communication Habits In The Workplace, Katelyn Elizabeth Brownlee

Masters Theses

The glass ceiling is defined as the impenetrable force that excludes women and minorities from informal and formal social networks that provide access to executive positions (Callahan & Tomaszewski, 2007). There are many factors that contribute to the enduring nature of the glass ceiling such as the socialization of women and/or the patriarchal nature of the workforce, but research is still lagging with respect to understanding how women impact and experience one another within the workplace and how that contributes to their overall experience and drive to progress upwardly (Callahan & Tomaszewski, 2007; Fine & Buzzanell, 2000; Kanter, 1977a). Using …

Diffusion Of Social Media Among County 4-H Programs In Tennessee, Rebekah Bowen

Masters Theses

Over the past decade, Cooperative Extension and 4-H professionals have been faced with the decision of whether they should adopt new communication technologies such as social media to interact with their rapidly growing audience. Current research on social media and Extension shows that there are some identified risks and barriers (Fuess & Humphreys, 2011; Seger, 2011); however, many Extension professionals believe that social media usage could be very beneficial for Extension and\or 4-H usage (Coates, 2004; Rhoades, Thomas & Davis, 2009; Kinsey, 2010). In order to increase the body of empirical research on this subject, a quantitative study was conducted …

Effective Change Communication In The Workplace, Amy Lynn Harp

Masters Theses

The purpose of this study was to investigate effective change communication in the workplace by utilizing goal setting theory. Due to potential validity issues with previous organizational communication audit research, a multi-methods study was devised to investigate and construct a new measure for effective change communication in the workplace. Preliminary interviews along with previous research were utilized to construct a survey questionnaire gauging effective change communication in the workplace. Over 1,000 employees at a large, health-services companies participated in the study. The results from the study yield a framework for evaluating effective change communication on individual (i.e. behavior, trait, and …