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Full-Text Articles in Social and Behavioral Sciences

Falsehoods, Foreign Interference, And Compelled Speech In Singapore, Kenny Chng Mar 2023

Falsehoods, Foreign Interference, And Compelled Speech In Singapore, Kenny Chng

Research Collection Yong Pung How School Of Law

Online misinformation endangers the infrastructure of fact essential to public discourse and presents an even greater threat where it is being utilised as a weapon by hostile state actors. In recognition of these dangers, Singapore has implemented legal measures to combat online misinformation, enacting in quick succession the Protection from Online Falsehoods and Manipulation Act (POFMA) and the Foreign Interference (Countermeasures) Act (FICA). These statutes open up novel frontiers of development for Singapore's free speech jurisprudence. Indeed, these statutes confer upon government authorities the power to compel the authors of certain material to display notices stating that the material contains …


Concerns Over The Cost Of Living Among Older Adults In Singapore, Rachel Ngu, Micah Tan, Paulin T. Straughan, Seonghoon Kim, William Tov, Grace Cheong, Xiaoyan Zhang Mar 2023

Concerns Over The Cost Of Living Among Older Adults In Singapore, Rachel Ngu, Micah Tan, Paulin T. Straughan, Seonghoon Kim, William Tov, Grace Cheong, Xiaoyan Zhang

ROSA Research Briefs

A post-National Day Rally survey conducted in August 2022 found that the rising cost of living and health-related issues were ranked among the top concerns of Singaporeans (Baharudin, 2022). This comes as no surprise as global crises such as the ongoing COVID-19 pandemic and the Russo-Ukrainian conflict, has resulted in global and domestic inflation (Gov.sg, 2022). In May 2022, Singapore reported a 13-year high core inflation of 3.6% (Channel News Asia, 2022), while in September 2022, Singapore’s core inflation had risen to 5.3% (Ang, 2022). Additionally, the government announced that Singapore residents will see a goods and services tax (GST) …


Cities In A Pandemic: Evidence From China, Badi H. Baltagi, Ying Deng, Li Jing, Zhenlin Yang Mar 2023

Cities In A Pandemic: Evidence From China, Badi H. Baltagi, Ying Deng, Li Jing, Zhenlin Yang

Research Collection School Of Economics

This paper studies the impact of urban density, city government efficiency, and medical resources on COVID-19 infection and death outcomes in China. We adopt a simultaneous spatial dynamic panel data model to account for (i) the simultaneity of infection and death outcomes, (ii) the spatial pattern of the transmission, (iii) the intertemporal dynamics of the disease, and (iv) the unobserved city-specific and time-specific effects. We find that, while population density increases the level of infections, government efficiency significantly mitigates the negative impact of urban density. We also find that the availability of medical resources improves public health outcomes conditional on …


Price Comovement And Market Segmentation Of Chinese A- And H-Shares: Evidence From A Panel Latent-Factor Model, Yingjie Dong, Wenxin Huang, Yiu Kuen Tse Mar 2023

Price Comovement And Market Segmentation Of Chinese A- And H-Shares: Evidence From A Panel Latent-Factor Model, Yingjie Dong, Wenxin Huang, Yiu Kuen Tse

Research Collection School Of Economics

This paper examines the price comovement of cross-listed Chinese A- and H-shares using a panel model with latent factors and a heterogeneous long-run structure. Our model is more flexible than the cointegration system and is estimated using the data-driven Cup–Lasso method. The long-run H-share price discounts are heterogeneous across different groups of stocks. We have identified both stationary and nonstationary latent factors in the price differentials, which are driven by different economic variables. By analyzing the factor loadings of the nonstationary latent factor, we identify some trading-friction and information-friction variables that have effects on the price convergence between the A- …


An Exploratory Study On Museum Visitor Ship Trends In Singapore, Aldy Gunawan, Chentao Liu, Heranshan S/O Subramaniam, Melissa Tan, Ranice Tan, Clarence Tay, Tasaporn. Visawameteekul Mar 2023

An Exploratory Study On Museum Visitor Ship Trends In Singapore, Aldy Gunawan, Chentao Liu, Heranshan S/O Subramaniam, Melissa Tan, Ranice Tan, Clarence Tay, Tasaporn. Visawameteekul

Research Collection School Of Computing and Information Systems

The COVID-19 outbreak has unpredictably disrupted the operations of numerous museums. Museum visitor experience has a physical, personal, and social context, which are not achievable during the pandemic. Despite the depreciation during the Circuit Breaker period, the disruption also presents an opportunity for local museums to develop new strategies of audience engagement to accommodate the altered audience behavior. This exploratory study analyses data from six Singapore-based museums to understand the visitorship patterns across different ages and genders. The impact of COVID-19 is also analysed. Using R-studio and relevant packages, we conducted statistical tests such as hypothesis testing, Chi-square testing and …


Are Markets Interested In Adapting To Climate? Insights From Singapore, Stella Whittaker, Tran Bao Phuong Nguyen Feb 2023

Are Markets Interested In Adapting To Climate? Insights From Singapore, Stella Whittaker, Tran Bao Phuong Nguyen

Sim Kee Boon Institute for Financial Economics

We have collected the views of leading practitioners and academics in Singapore involved in funding and financing urban climate change adaptation1 (thereon referred to as urban adaptation). Throughout this paper we discuss several vital perspectives on adaptation financing, namely responsibility for adaptation investment, the extent of government adaptation investment, private sector adaptation investment appetite and prospects for experimentation in adaptation financing. We also attempt to shed light on the existence or not of an adaptation financing gap2 in Singapore.


New Investment Rulemaking In Asia: Between Regionalism And Domestication, Pasha L. Hsieh Feb 2023

New Investment Rulemaking In Asia: Between Regionalism And Domestication, Pasha L. Hsieh

Research Collection Yong Pung How School Of Law

The article analyses investment rulemaking in new Asian regionalism in the context of evolving national legislation and regional trade strategies. It argues that the Association of Southeast Asian Nations (ASEAN) and the Regional Comprehensive Economic Partnership (RCEP) represent Asia's pragmatic incrementalism in reforming the investment regime. The process reinforces the relationship between international economic law and domestic investment laws. In tandem with transforming international investment agreements, ASEAN expedited investment and services trade, and established the modern investor–state dispute settlement (ISDS) mechanism. The RCEP further buttresses the ASEAN centrality in regional frameworks by consolidating ASEAN Plus One agreements. Yet, the RCEP's …


The Health And Social Impacts Of An Ageing Population In Singapore, And Why It Matters, Paulin Tay Straughan, Chongsheng, Micah (Chen Chongsheng) Tan Feb 2023

The Health And Social Impacts Of An Ageing Population In Singapore, And Why It Matters, Paulin Tay Straughan, Chongsheng, Micah (Chen Chongsheng) Tan

Research Collection School of Social Sciences

Singapore’s population is ageing rapidly, with the National Population and Talent Division estimating that about one in four Singaporeans will be aged 65 and above by 2030 (National Population and Talent Division 2022). It is anticipated that these demographic changes will have wide-reaching implications for the country that will span all sectors and dimensions of society. In this article, we focus in on two specific dimensions of the impact that an ageing population will have for society; health and social impacts. Using data from the Singapore Life Panel® (SLP) that has been running for the past seven years at the …


A Review Of The 2021/22 International Moots Season, Siyuan Chen Feb 2023

A Review Of The 2021/22 International Moots Season, Siyuan Chen

Research Collection Yong Pung How School Of Law

This is the eighth1 annual review of Singapore’s performance in international moot court competitions.2 An overview of the results for this season is presented at Table #1 below, while Tables #2 and #3 provide a snapshot of the results of the past 10 seasons. Despite the substantial lifting of travel restrictions throughout the world, the 2021/22 international moots season remained a virtually conducted one for many competitions, though competitions such as IP, Stetson, PAX, and WTO saw a much-welcomed return to in-person hearings, allowing students to compete and interact with teams and judges from around the world at places such …


Repeal Of The Recja And Transfer Of Countries To The Refja, Adeline Chong Feb 2023

Repeal Of The Recja And Transfer Of Countries To The Refja, Adeline Chong

Research Collection Yong Pung How School Of Law

Singapore’s Reciprocal Enforcement of Commonwealth Judgments Act 1921 (‘RECJA’) is based on the UK Administration of Justice Act 1920 and its Reciprocal Enforcement of Foreign Judgments Act 1959 (‘REFJA’) is based on the UK Foreign Judgments (Reciprocal Enforcement) Act 1933. In 2019, the government amended the REFJA in significant ways (previously detailed here), expanding its scope to include the registration of judgments from non-superior courts of gazetted countries, judicial settlements, non-money judgments and interlocutory judgments. At the same time, the RECJA was repealed from a date to be determined by the government.


The Effects Of Ses, Social Support, And Resilience On Older Adults’ Well-Being During Covid-19: Evidence From Singapore, Mindy Eiko Tadai, Paulin Tay Straughan, Grace Cheong, Rachel Ngu Wen Yi, Yan Er Tan Feb 2023

The Effects Of Ses, Social Support, And Resilience On Older Adults’ Well-Being During Covid-19: Evidence From Singapore, Mindy Eiko Tadai, Paulin Tay Straughan, Grace Cheong, Rachel Ngu Wen Yi, Yan Er Tan

Research Collection School of Social Sciences

The COVID-19 pandemic has rendered visible many socioeconomic inequalities and the lengthy period of dis- ruption to everyday life had disproportionate effects on the most vulnerable groups in Singapore and across the world. Utilizing data from the Singapore Life Panel ® (SLP) collected in September 2021, this study examined a sample of 6667 older adults to assess the effects of socioeconomic status (SES) on well-being, and the mechanisms through which social support and resilience may mediate its influence. Overall, our results suggest significant direct and indirect effects of SES on well-being and provide evidence for the pivotal role that social …


Natural Disasters And Corporate Philanthropy: A Double Movement Perspective, Guoguang Wan, Heli Wang, Xuesong Geng, Kenneth G. Huang Feb 2023

Natural Disasters And Corporate Philanthropy: A Double Movement Perspective, Guoguang Wan, Heli Wang, Xuesong Geng, Kenneth G. Huang

Research Collection Lee Kong Chian School Of Business

This study examines Chinese corporations’ responses to a sudden natural disaster in terms of their philanthropic donations. We apply Polanyi’s double movement perspective to argue that rapid market expansion in an emerging economy causes social problems such as large-income disparities and environmental degradation. This calls forth counterforces advocating social responsibility and sustainability. Such countermovements can be strengthened by a major disaster, especially in the domain of corporate philanthropy. The resulting increase in corporate philanthropy persists long after the disaster, especially for those firms with large intra-firm pay disparities, operating in socially contested industries and located in regions with more social …


Empirical Study Of Esg Ratings In China’S A-Share Market: A Focus On The Csi 800 Stocks, Wenqing Tan Feb 2023

Empirical Study Of Esg Ratings In China’S A-Share Market: A Focus On The Csi 800 Stocks, Wenqing Tan

Dissertations and Theses Collection (Open Access)

In this study, we focus on the Chinese A-share market, and particularly on the CSI 800 stocks. Our aim is to conduct a comparison analysis of the prominent environmental, social, and governance (ESG) rating agencies in an effort to reflect the growing importance of ESG investment, social responsibility, and sustainable development. We mainly use three mainstream rating agencies’ rating data (i.e., the China Securities Index [CSI], Wind, and SynTao Green Finance) to conduct descriptive statistics and comparative analysis. Furthermore, we conduct grouping tests on the ESG scores in the CSI 800 and across various sectors to explore their effectiveness in …


Singapore Management University Report To Stakeholders 2022/2023, Singapore Management University Jan 2023

Singapore Management University Report To Stakeholders 2022/2023, Singapore Management University

Report to Stakeholders

This year, we were delighted to welcome Mr Piyush Gupta as SMU’s second Chairman of the Board of Trustees, as well as to see the start of Professor Lily Kong’s second term as SMU President. There were a number of important senior appointments as we introduced new offices and restructured to enhance our research, partnerships, engagement, and transformation capabilities. The title of the Annual Report, “Sustainable Growth”, points to the University’s commitment to economic, social, and environmental sustainability in how we work, learn, and play as an Engaged City University, even as we continue to maintain growth and development. The …


Research@Smu: Sustainable Living, Singapore Management University Jan 2023

Research@Smu: Sustainable Living, Singapore Management University

Research Collection Office of Research

Sustainable Living is one of the three key priorities of the SMU 2025 Strategy, and the University is committed to develop it into an area of cross-disciplinary strength. The articles in this booklet highlight impactful sustainability research accomplishments at SMU, which spans five broad pillars: Sustainable Business Operations; Sustainable Finance and Impact Assessment; Sustainable Ageing and Wellness; Sustainable Urban Infrastructure; and Sustainable Agro-business and Food Consumption.

Contents:

Sustainable Business Operations

  • Managing the Load on Loading Bays
  • Going the Last-mile
  • Feeding a Growing World
  • Pooling the Benefits of Sharing a Ride

Sustainable Finance and Impact Assessment

  • When Going Green Becomes a …


Personal Service Companies And The Tax Avoidance Surcharge In Singapore, Vincent Ooi, Ben Chester Cheong Jan 2023

Personal Service Companies And The Tax Avoidance Surcharge In Singapore, Vincent Ooi, Ben Chester Cheong

Research Collection Yong Pung How School Of Law

Incorporation of personal service companies provide tax and non-tax advantages. With the introduction of a tax avoidance surcharge in Singapore, incorporation for non-tax advantages risks additional “tax costs” if challenged by the revenue authorities, introducing uncertainty and litigation costs. Instead of relying on a GAAR, targeted measures should restrict tax advantages to the first company incorporated by each individual taxpayer.


Public Policy Education In India: Promises And Pitfalls Of An Emerging Disciplinary Identity, Ishani Mukherjee, Dayashankar Maurya Jan 2023

Public Policy Education In India: Promises And Pitfalls Of An Emerging Disciplinary Identity, Ishani Mukherjee, Dayashankar Maurya

Research Collection School of Social Sciences

Despite the surge in global demand over the last few decades, the supply and design of public policy education has been notably concentrated within western and developed country contexts. The same era has not seen a comparable rise in public policy education and accreditation emerging from developing countries that are still unable to fully meet the existing domestic needs for these skills. In India, core public policy education is in its emerging, albeit promising stages. Drawing on several rounds of discussions with academic and administrative Heads of the Department for public policy in tertiary education institutes of India, this paper …


Deconstruction Of A Dialogue: Creative Interpretation In Comparative Philosophy, Steven Burik Jan 2023

Deconstruction Of A Dialogue: Creative Interpretation In Comparative Philosophy, Steven Burik

Research Collection School of Social Sciences

It is common knowledge that Martin Heidegger’s attempts at engaging non-Western philosophy are very much a construct of his own making. This article in no way seeks to disagree with those observations, but argues two things: first, that Heidegger’s “dialogue” with his two main other sources of inspiration, the ancient Greek thinkers and the German poets, is not different in kind or in principle from his engagement with East Asia. One can of course quite easily argue that Heidegger’s main interest was the ancient Greek thinkers, and then the poets, and only lastly Asia. But this hierarchy in preference does …


The Political Ecology Of Death: Chinese Religion And The Affective Tensions Of Secularised Burial Rituals In Singapore, Quan Gao, Orlando Woods, Lily Kong Jan 2023

The Political Ecology Of Death: Chinese Religion And The Affective Tensions Of Secularised Burial Rituals In Singapore, Quan Gao, Orlando Woods, Lily Kong

Research Collection School of Social Sciences

This paper explores the political ecology of death and the affective tensions of secularised burial rituals in Singapore. Although scholars have recently acknowledged the roles of biopower and affect in shaping environmental politics, religion and death as socio-affective forces have not been substantively engaged with by political ecologists. We argue that death is inherently both a spiritual and ecological phenomenon, as it exposes not only the spiritual geographies that structure how people see the natural world, but also the affective tensions and struggles over what counts as a “proper” form of burial in relation to religion and nature. First, we …


The Persistence Of Ethnopopulist Support: The Case Of Rodrigo Duterte's Philippines, Dean C. Dulay, Allen Hicken, Ronald Holmes Jan 2023

The Persistence Of Ethnopopulist Support: The Case Of Rodrigo Duterte's Philippines, Dean C. Dulay, Allen Hicken, Ronald Holmes

Research Collection School of Social Sciences

The past few years have seen an emergence of populist leaders around the world, who have not only accrued but also maintained support despite rampant criticism, governance failures, and the ongoing COVID pandemic. The Philippines' Rodrigo Duterte is the best illustration of this trend, with approval ratings rarely dipping below 80 percent. What explains his high levels of robust public support? We argue that Duterte is an ethnopopulist who uses ethnic appeals in combination with insider vs. outsider rhetoric to garner and maintain public support. Moreover, we argue that ethnic affiliation is a main driver of support for Duterte, and …


The Demands Of Displacement, The Micro-Aggressions Of Multiculturalism: Performing An Idea Of "Indianness" In Singapore, Orlando Woods, Lily Kong Jan 2023

The Demands Of Displacement, The Micro-Aggressions Of Multiculturalism: Performing An Idea Of "Indianness" In Singapore, Orlando Woods, Lily Kong

Research Collection College of Integrative Studies

This paper explores the ways in which state-defined discourses of multiculturalism can unintentionally create a framework through which micro-aggressions are enacted against those interpreted as "other". These definitions cascade down from the state to majority and then minority ethno-national groups, who leverage positions of relative dominance to establish the terms of acceptance and integration into society. By negotiating these terms, ethnicity becomes a performative construct through which difference is asserted and reified. We illustrate these ideas through an empirical analysis of Singapore's minority Indian community, and how Singaporean Indians perform an idea of "Indianness" in response to their Singaporean Chinese …


Hawker Culture And Its Infrastructure: Experiences And Contestations In Everyday Life, Lily Kong, Aidan Marc Wong Jan 2023

Hawker Culture And Its Infrastructure: Experiences And Contestations In Everyday Life, Lily Kong, Aidan Marc Wong

Research Collection College of Integrative Studies

Hawker foods characterize urban Asia, with similarities and differences across cities that forge both cultural commonalities and distinctions. From the itinerant to the fixed location, from the temporary sites to the purposebuilt, hawker foods are served in informal settings, with varying degrees of tradition and innovation, hygiene and squalidness, local authenticity and globalized influence. In the side-streets of Beijing where local delicacies such as scorpion are served, to the abundant food cart vendors on Bangkok streets, to the warung (small, typically family-owned eateries) in Surabaya, and the carefully planned and designed hawker centres in Singapore, hawker culture is a distinctive


Employer Branding In The Healthcare Sector: The Role Of Instrumental And Symbolic Image Attributes Among Potential Applicants And Doctors, Jiaxin Luo, Aristides I. Ferreira, Filip Lievens, Beatriz R. Trigo Jan 2023

Employer Branding In The Healthcare Sector: The Role Of Instrumental And Symbolic Image Attributes Among Potential Applicants And Doctors, Jiaxin Luo, Aristides I. Ferreira, Filip Lievens, Beatriz R. Trigo

Research Collection Lee Kong Chian School Of Business

This study draws from the instrumental-symbolic framework to analyze the employer image of public hospitals among final-year students and employed doctors. We examine the relative importance of perceived instrumental and symbolic employer image attributes in public hospitals in China among two groups of individuals (211 final-year students and 200 currently employed doctors). Both instrumental and symbolic attributes are significantly related to hospitals' attractiveness as an employer. Symbolic trait inferences explain incremental variance in employer attraction beyond instrumental attributes. Although both attributes explain similar portions of the variance in the two groups, the attributes that emerge as significantly related to hospitals' …


Motivations, Policies And Performance: A Review Of China’S Culture ‘Going Out’ Strategy, Jihua Yang, David Ocon Jan 2023

Motivations, Policies And Performance: A Review Of China’S Culture ‘Going Out’ Strategy, Jihua Yang, David Ocon

Research Collection School of Social Sciences

Few countries have advanced their culture globally as China has done in the last two decades with its culture ‘going out’ strategy. Promoting cultural goods and services overseas and fostering cultural exchanges, the strategy is also part of the country’s efforts to advance its soft power abroad. Broadly, there are two contrasting perspectives on the strategy’s performance. Because of its stability and financial muscle, local analysts generally praise it, while the overarching official involvement provokes suspicion in some international contexts. This article provides a neutral assessment of the implementation, achievements, and impact of China’s culture ‘going out’ strategy, investigating its …


Cross-Cultural Differences In Supportive Responses To Positive Event Disclosure, Lester Sim, Ka I. Ip, Esra Ascigil, Robin S. Edelstein Jan 2023

Cross-Cultural Differences In Supportive Responses To Positive Event Disclosure, Lester Sim, Ka I. Ip, Esra Ascigil, Robin S. Edelstein

Research Collection School of Social Sciences

Perceived reactions to sharing of good news (capitalization), can have important implications for romantic relationships. Typically, when European Americans perceive that their partners respond in an active constructive (versus passive and/or destructive,) manner, they tend to perceive their partners as more responsive and report higher relationship quality. However, cross-cultural differences in norms can influence peoples’ preference for different capitalization responses and whether different capitalization responses convey partner responsiveness. In a combined sample of European Americans, East, and South Asians (N = 915), we investigated whether links among capitalization responses, perceived partner responsiveness, and relationship quality differed by culture. People who …


Covid-19 Stress And Cognitive Failures In Daily Life: A Multilevel Examination Of Within- And Between-Persons Patterns, Nadyanna Binte Mohamed Majeed, K Tennakoon Appuhamillage Sandeeshwara Kasturiratna, Ming Yao Li, Jonathan L. Chia, Verity Y. Q. Lua, Andree Hartanto Jan 2023

Covid-19 Stress And Cognitive Failures In Daily Life: A Multilevel Examination Of Within- And Between-Persons Patterns, Nadyanna Binte Mohamed Majeed, K Tennakoon Appuhamillage Sandeeshwara Kasturiratna, Ming Yao Li, Jonathan L. Chia, Verity Y. Q. Lua, Andree Hartanto

Research Collection School of Social Sciences

The COVID-19 pandemic has claimed an extremely high number of lives worldwide, causing widespread panic and stress. The current research examined whether COVID-19 stress was associated with everyday cognitive failures, using data from a seven-day daily diary study of 253 young adults in Singapore. Multilevel modeling revealed that COVID-19 stress was significantly associated with cognitive failures even after adjusting for demographic factors, both at the within-person and between-persons levels. Specifically, individuals experienced more cognitive failures on days they experienced more COVID-19 stress (as compared to their own average levels of COVID-19 stress), and individuals who experienced more COVID-19 stress overall …


Why Citizens Engage In Co-Production: A Theoretical Framework And Experimental Evidence, Seulki Lee, Chongmin Na Jan 2023

Why Citizens Engage In Co-Production: A Theoretical Framework And Experimental Evidence, Seulki Lee, Chongmin Na

Research Collection School of Social Sciences

Co-production has been embraced as a robust strategy to improve service quality and create public value. Despite growing interest in citizens’ motivations to engage in co-production, there remain some major gaps in the literature. This study proposes a theoretical framework of factors that influence co-production and offers experimental evidence as to the effects of those factors from an online survey experiment with a sample of 1,297 Koreans. The findings show that public service motivation, driven by normative motivations, is associated with greater willingness to co-produce. We find little effect of monetary or non-monetary rewards, input legitimacy, or individual characteristics such …


R&D Subsidies In Permissive And Restrictive Environment: Evidence From Korea, Yumi Koh, Gea M. Lee Jan 2023

R&D Subsidies In Permissive And Restrictive Environment: Evidence From Korea, Yumi Koh, Gea M. Lee

Research Collection School Of Economics

This paper investigates the extent to which a regulatory environment for R&D subsidies shapes the magnitude and direction of R&D subsidies set by a government and consequent innovation paths. When the WTO adopted a permissive regulatory environment, we find that the Korean government increased R&D subsidies significantly (89.21%) and selectively so for firms and industries with higher returns. Recipient firms conducted less basic research and more development research. Improvements in innovations were mostly incremental and minor. However, such changes did not persist once the WTO switched to a restrictive regulatory environment. Our findings show that the regulatory environment imposed by …


Neighborhood Retail Amenities And Taxi Trip Behavior: A Natural Experiment In Singapore, Kwan Ok Lee, Shih-Fen Cheng Jan 2023

Neighborhood Retail Amenities And Taxi Trip Behavior: A Natural Experiment In Singapore, Kwan Ok Lee, Shih-Fen Cheng

Research Collection School Of Computing and Information Systems

While a small change in land use planning in existing neighborhoods may significantly reduce private vehicle trips, we do not have a great understanding of the magnitude of the project- and shock-based causal change in travel behaviors, especially for the retail purpose. We analyze the impact of newly developed malls on the retail trip behavior of nearby residents for shopping, dining or services. Using the difference-in-differences approach and big data from a major taxi company in Singapore, we find that households residing within 800 m from a new mall are significantly less likely to take taxis to other retail destinations …


Assessing The Effectiveness Of A Chatbot Workshop As Experiential Teaching And Learning Tool To Engage Undergraduate Students, Kyong Jin Shim, Thomas Menkhoff, Ying Qian Teo, Clement Shi Qi Ong Jan 2023

Assessing The Effectiveness Of A Chatbot Workshop As Experiential Teaching And Learning Tool To Engage Undergraduate Students, Kyong Jin Shim, Thomas Menkhoff, Ying Qian Teo, Clement Shi Qi Ong

Research Collection School Of Computing and Information Systems

In this paper, we empirically examine and assess the effectiveness of a chatbot workshop as experiential teaching and learning tool to engage undergraduate students enrolled in an elective course “Doing Business with A.I.” in the Lee Kong Chian School of Business (LKCSB) at Singapore Management University. The chatbot workshop provides non-STEM students with an opportunity to acquire basic skills to build a chatbot prototype using the ‘Dialogflow’ program. The workshop and the experiential learning activity are designed to impart conversation and user-centric design know how and know why to students. A key didactical aspect which informs the design and flow …