Social and Behavioral Sciences Commons^™

Coping With Customer Sexual Harassment: Examining Retaliation As A Coping Strategy And Testing A Contextual Model, Valerie J. Morganson

Psychology Theses & Dissertations

Research has established that customer sexual harassment (CSH) is a widespread and harmful workplace phenomenon. This dissertation consists of two studies on the topic. The first sought to operationalize a measure of coping with customer sexual harassment. In addition to three traditional factors of sexual harassment coping (i.e., external, internal, and social), Study 1 predicted that worker retaliation toward the customer would constitute an additional form of coping with CSH. The measure of coping was tested using a sample of 200 women customer service workers. Data were analyzed using factor analysis. As expected, retaliation was supported as a coping strategy, …

Exploring Process Dissociation As A Tool For Investigating Discrimination In Hiring Situations, Rhys J. Lewis

Electronic Thesis and Dissertation Repository

Process dissociation is introduced as a way to overcome methodological limitations currently hindering sexism research. Researchers have identified two main types of sexism in hiring contexts. Meta-analyses confirm that men are traditionally advantaged over women (Tosi & Einbender, 1985), and that both genders encounter discrimination when applying to a job typically associated with the other gender (Davison & Burke, 2000). One problem is that these two biases are often confounded. As a result, researchers have hitherto been limited to showing that the two biases exist, but are largely unable to quantify them.

A possible solution might be process dissociation. It …