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Social and Behavioral Sciences Commons™
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- Tourism (16)
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Articles 31 - 60 of 99
Full-Text Articles in Social and Behavioral Sciences
Timeshare Owner Preferences - An Analysis Of Program And Service Relationships During Recessionary Times, Randall S. Upchurch Ph.D, Robin B. Dipietro, Brumby Mcleod
Timeshare Owner Preferences - An Analysis Of Program And Service Relationships During Recessionary Times, Randall S. Upchurch Ph.D, Robin B. Dipietro, Brumby Mcleod
Hospitality Review
Since the 1970s various industry studies have indicated that the vacation ownership industry has enjoyed unprecedented growth in unit sales, resort growth, and the number of owners (American Resort Devleopment Association [ARDA], 2007; ARDA, 2009a; ARDA, 2009b). However, due to the recent economic downturn these growth metrics are no longer obtainable. This external impact has caused developers to retrench and therefore reflect upon their existing product and service offerings, financial metrics, and consumer markets (ARDA, 2010a; ARDA 2010b). The crux of these findings indicates that the industry has shifted to maintaining and enhancing product and service offerings as a reaction …
Exploratory Study Of The Download Speed Of Leading University Hospitality And Tourism Department Websites Worldwide, Steven Chan, Rosanna Leung, Rob Law, Wen Shi
Exploratory Study Of The Download Speed Of Leading University Hospitality And Tourism Department Websites Worldwide, Steven Chan, Rosanna Leung, Rob Law, Wen Shi
Hospitality Review
Increased broadband penetration (BP) rates around the world have encouraged web designers to include more web content and additional functions on their web sites, thereby enhancing the richness and playfulness of the information. However, it is often very difficult for web surfers who are still using narrowband connections to access such web sites. Many university web sites target international audiences; therefore their download performance should be considered, as it may directly influence the user experience. This exploratory study examined 331 university hospitality and tourism department web sites in 37 countries. The empirical results showed that entry web pages of universities …
Demographic, Behavioral And Perceptual Comparisons Of U.S Visitor Experience With Group Package Tours And Free Independent Travel To China, Mark A. Bonn, Howook "Sean" Chang, Jerome Agrusta, H. Leslie Furr, Woo Gon Kim
Demographic, Behavioral And Perceptual Comparisons Of U.S Visitor Experience With Group Package Tours And Free Independent Travel To China, Mark A. Bonn, Howook "Sean" Chang, Jerome Agrusta, H. Leslie Furr, Woo Gon Kim
Hospitality Review
U.S. visitor demand for the China travel experience is anticipated to rise significantly through 2105, causing the Chinese government to employ 100 million service providers over the next six years and raising concern about service delivery and perceptions of the on-site China experience. In an effort to better understand these issues concerning U.S. visitors, this study investigated two specific types of U.S. travelers to China: Group Package Tour (GPT) visitors and Free Independent Travel (FIT) visitors. Results indicated that GPT visitors were more likely to be older and have higher household income than FIT visitors. Four trip-related characteristics of GPT …
How Green The Desert? Examining The Enviormental Policies Of Las Vegas Strip Hotels, Andrew M. Levey, Karl J. Mayer, Karima Abdel-Moty
How Green The Desert? Examining The Enviormental Policies Of Las Vegas Strip Hotels, Andrew M. Levey, Karl J. Mayer, Karima Abdel-Moty
Hospitality Review
This study analyzed the websites of major Las Vegas Strip hotels, examined their corporate financial reports, and conducted two in-depth telephone interviews with hotel managers, all with regard to their “green” (pro-environmental) policies. The study found a distinct lack of evidence to support assertions that these properties had truly “gone green” in their daily operations. Thus, although the hotels might actually have been engaged in green procedures, they did not express environmental policy in their corporate websites or financial reports. Several possible reasons for this apparent duality are suggested.
Faculty Hiring Criteria In Hospitality Education Programs, Robert H. Woods, Seonghee Cho, Raymond S. Schmidgall
Faculty Hiring Criteria In Hospitality Education Programs, Robert H. Woods, Seonghee Cho, Raymond S. Schmidgall
Hospitality Review
This study examined criteria used in selecting faculty at I-CHRIE hospitality-management education programs in the United States. Results provide a baseline for consideration of faculty at all ranks. The three most important hiring criteria for assistant professors were a PhD or equivalent terminal degree, publication/research, and hospitality-industry work experience. For associate and full professors, the three most important factors were a PhD or equivalent terminal degree, publication/research, and college teaching experience. Results indicated that most programs use similar criteria in evaluating faculty applicants. This study also found that leadership ability is the most important factor in hiring department heads/directors. Results …
Club Ratios: A Four-Year Trend Analysis, Agnes L. Defranco, Raymond S. Schmidgall
Club Ratios: A Four-Year Trend Analysis, Agnes L. Defranco, Raymond S. Schmidgall
Hospitality Review
This article is based on research of the United States club industry conducted over the four-year period of 2003-2006. Twenty ratios were reported, covering the five general classes of financial ratios. The ratio results suggested that 2003 was a banner year for the club industry.
Online Pricing Practice For Hotel Room Rates In China: The Case Of Shanghai, Rob Law, Dave Man
Online Pricing Practice For Hotel Room Rates In China: The Case Of Shanghai, Rob Law, Dave Man
Hospitality Review
Travel websites that enable hotel room reservations have created unprecedented business opportunities. However, they have also overloaded hotel customers with information. This situation is particularly true of China, an emerging country with the largest population in the world and the most promising growth prospect in tourism. This study investigated the room-rate pricing practice of five online distribution channels, measured by the lowest available rates. These online channels priced hotels of different categories in Shanghai, China’s largest city. Empirical findings indicated that local websites offered lower room rates than international websites for the selected hotels in different categories. Specifically, Chinatravel consistently …
Biometrics For Hospitality And Tourism: A New Wave Of Information Technology, Bomi Kang, Kathleen Pearl Brewer, Billy Bai
Biometrics For Hospitality And Tourism: A New Wave Of Information Technology, Bomi Kang, Kathleen Pearl Brewer, Billy Bai
Hospitality Review
The technologies that empower biometrics have been around for a number of years, but until recently these technologies have been viewed as exotic. In the not too distant future biometrics will be used to regulate internal processes and to improve services in the hospitality and tourism industries. This paper provides an understanding of the current use of biometrics in general and its practical value for the future in hospitality and tourism. The study presents a review of current practices of biometrics with special reference to the hospitality and tourism businesses, addresses key issues imposed by this technology, and identifies business …
Emotional Intelligence And Organizational Commitment Among Private Club Board And Committee Volunteer Leaders: A Pilot Study, Ronald F. Cichy, Jaemin Cha, Seung Hyun Kim, James B. Singerling
Emotional Intelligence And Organizational Commitment Among Private Club Board And Committee Volunteer Leaders: A Pilot Study, Ronald F. Cichy, Jaemin Cha, Seung Hyun Kim, James B. Singerling
Hospitality Review
This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions -- IN, OUT, and RELATIONSHIPS wer discussed. A sample of 57 volunteer leaders furhter was split into high EI and low EI groups based on respndents' overall EO median score. Statistical differences between high and low EI groups in three aspects of organizational commitment - affective, continuance, and normative commitment - wer present. 4 t-test results showed that the difference between high and low EI groups …
Revisiting The Ethics Of Financial Executives In The Lodging Industry, James W. Damitio, Raymond S. Schmidgall
Revisiting The Ethics Of Financial Executives In The Lodging Industry, James W. Damitio, Raymond S. Schmidgall
Hospitality Review
This study revisited ethics in the hospitality industry and involved a randomly selected sample of lodging financial executives taken from the current membership roster of the Hospitality Financial and Technology Professionals (HFTP). After responding to a number of demographic questions, financial executives were asked to respond to 16 business scenarios that involved the issue of ethics. In addition, financial executives were asked if they would or would not do what the controller did in each scenario. Finally, responses of financial executives in the current study were compared to the responses of financial executives in a previous study. Findings indicate that …
Students' Response To Ethical Dilemmas, Christine Lynn, Richard M. Howey, Thomas Combrink
Students' Response To Ethical Dilemmas, Christine Lynn, Richard M. Howey, Thomas Combrink
Hospitality Review
The teaching of ethics in hospitality curricula is an important part of students’ overall education. Past research has indicated that college students are generally as ethically aware as their professional counterparts. The authors replicated a study by Damitio and Schmidgall (1993) in which over 700 college students were asked if they agreed with decisions in 15 hypothetical scenarios. Students were also asked if the decisions were in fact ethical. Results are reported. The authors use these results as further evidence that ethical awareness in hospitality students needs to be raised. There does not appear to be any change in students’ …
Searching For The Holy Grail Of International Education: Feedback From Hospitality Management Study Abroad Participants, Hubert B. Van Hoof
Searching For The Holy Grail Of International Education: Feedback From Hospitality Management Study Abroad Participants, Hubert B. Van Hoof
Hospitality Review
This article reports on a study done among hospitality management students who participated in study abroad programs between January 2001 and May 2003. The participants in the study were both incoming students to the US and outgoing students from the US. The study investigates, among other things, why they had decided to study abroad, why they had selected a particular institution, how their home institution compared to the partner institution abroad, and what they perceived to be the benefits and relevance of their international experiences. It was found that respondents were generally very positive about the study abroad experience. Some …
A Multi-Criteria Decision-Making Approach To Compare And Contrast The Websites Of China-Based And U.S-Based Hotels, Rob Law, Kathy Liang
A Multi-Criteria Decision-Making Approach To Compare And Contrast The Websites Of China-Based And U.S-Based Hotels, Rob Law, Kathy Liang
Hospitality Review
The improvement in living standards and the development of telecommunications have led to a large increase in the number of Internet users in China. It has been reported by China National Network Information Center that the number of Internet users in China has reached 33.7 million in 2001, ranting the country third in the world. This figure also shows that more and more Chinese residents have accepted the Internet and use it to obtain information and compete their travel planning. Milne and Ateljevic stated that the integration of computing and telecommunications would create a global information network based mostly on …
South Beach Wine And Food Festival - Why Participate?, Henrik Lilleheim, Reidar J. Mykletum, William J. Quain, Christer Engstom
South Beach Wine And Food Festival - Why Participate?, Henrik Lilleheim, Reidar J. Mykletum, William J. Quain, Christer Engstom
Hospitality Review
This paper studies why restaurants, wineries, and other exhibiters participate in Wine & Food festivals. We hypothesized [hat the purpose was to acquire new customers thru promotional involvement in the festival. A secondary outcome was to ascertain if there were differences in motivation between the three groups. A survey was conducted of participating companies in one of the largest Food & Wine festivals. We found differences in what motivated winery participants from restaurants or other exhibitors. A discussion of these differences and how festival organizers may aid participants in achieving their goals is presented.
Job Satisfaction Of Club Financial Executives, Raymond S. Schmidgall Ph.D., Cpa, Agnes Defranco
Job Satisfaction Of Club Financial Executives, Raymond S. Schmidgall Ph.D., Cpa, Agnes Defranco
Hospitality Review
Studying the job satisfaction of financial management personnel in the club industry may offer additional information to management of clubs to better work with and retain their associates. It is also hoped that the results of this study will provide hospitality students aspiring to become financial management personnel in the club industry with a glimpse of the job satisfaction level of financial executives in the club industry
Securitization Of Lodging Real Estate Finance, A.J. Singh
Securitization Of Lodging Real Estate Finance, A.J. Singh
Hospitality Review
In the early 1990s, the U.S. lodging industry witnessed a severe shortage of debt capital as traditional lenders exited the market. During this period hotel lending was revolutionized by the emergence of real estate debt securities. The author discusses key factors which have affected the growth and development of commercial mortgage backed securities and their changing role as a significant source of debt capital to the lodging industry.
Fiu, Tianjin University Plan To Run School In China, Fiu Fiu
Fiu, Tianjin University Plan To Run School In China, Fiu Fiu
Hospitality Review
MIAMI, Fla. - Florida International University has signed an agreement with the Tianjin University of Commerce to run a hospitality management school in China that would mirror the top-ranked Miami program. The agreement is thought to be the first on this scale between the Chinese government and a foreign university
V-Commerce: Vending Machine Technology, Michael L. Kasavana
V-Commerce: Vending Machine Technology, Michael L. Kasavana
Hospitality Review
A Popular auxiliary service provided by hospitality businesses is automatic merchandising, more commonly known as vending. Recent advancement in vending technology (v-commerce) has changed the way vending machines are monitored, replenished, maintained, and reconciled. As the hospitality industry searches to reduce its reliance on labor intensive processes, automatic merchandising represents and effective way to provide unattended points of sale and service. Smart machines featuring quality products with high levels of auditabile control may me more appealing to the hospitality industry. While a hospitality manager does not need to have knowleds of the vending distribution channel or machine maintenance, it is …
Lodging Real Estate Finance: Securitization, A.J. Singh
Lodging Real Estate Finance: Securitization, A.J. Singh
Hospitality Review
Commercial Mortgage Backed Securities (CMBSs) introduced to the U.S. lodging industry in the early 1990’s were a panacea during a period of severe shortage of debt capital. These instruments changed commercial real estate capital markets by providing flexibility and liquidity to an otherwise illiquid investment As a relatively new form of financing to the lodging industry, the mechanics of securitization, the types of CMBS investments, and their structure are not well understood. The article illustrates the process of securitization and its importance as a significant source of debt financing to the lodging industry
Book Review: Tourism In China: Exotic Land Revealed, Joan S. Remington
Book Review: Tourism In China: Exotic Land Revealed, Joan S. Remington
Hospitality Review
There is no better way to lean about tourism in China than from renowned expert in the field. Alan Lew. PhD. and professor at Northern Arizona University, Lawrence Yu, Ph.D. and associate professor in the Department of Tourism and Hospitality Management at George Washington University. John Ap, Ph.D. and associate professor in tourism management at Hong Kong Polytechnic University and Zhang Guangrui, director of the Tourism Research Centre, Chinese Academy of Social Sciences in Beijing, China, have contributed to and edited a collection of writings detailing the development of tourism in this fascinating and exotic land.
Dive Tourism: Evaluating Service Quality, Martin O'Neill, Martin Maccarthy, Paul Abdullah
Dive Tourism: Evaluating Service Quality, Martin O'Neill, Martin Maccarthy, Paul Abdullah
Hospitality Review
Through the application of importance- performance analysis (/PA), the author investigated the conceptualization and measurement of service quality for tour operators in the scuba diving industry Findings from a study of consumer perceptions of service quality as they relate to a dive tour operator in Western Australia revealed the core service quality dimensions hat need to be improved for the operator and demonstrated the values and relative simplicity of the importance-performance analyses for dive tour operators generally
Chinese And British Hotels: Cultural Differences And Management, Bo Hu, Liping A. Cai, Raphael R. Kavanaugh
Chinese And British Hotels: Cultural Differences And Management, Bo Hu, Liping A. Cai, Raphael R. Kavanaugh
Hospitality Review
Rapid tourism development in China has led to an influx of hotels invested in and operated by multi-national hotel companies. The authors examine the impact of cultural differences on employee behavior in China and UK hotels and offer recommendations for expatriate hotel managers to effectively develop human resource management styles while operating properties in China.
Japanese, U.S Tourists: Hotel Selections, Minho Cho
Japanese, U.S Tourists: Hotel Selections, Minho Cho
Hospitality Review
The author reports the results of an exploratory study concerning the importance placed on attributes of hotel selection by Japanese and American guests and cultural differences between these two groups, which represent the largest market for Korean international tourist hotels. The findings suggest that Hofstede's (1960) four dimensions of cultural values can be used to help marketers better understand their guest's hotel selection criteria.
The Reasonable Man On Tour, Laurence D. Gore
The Reasonable Man On Tour, Laurence D. Gore
Hospitality Review
The "reasonable man" standard is one to which all rational persons should subscribe. The author relates the standard to the travel industry and the fate of travels.
Predicting Financial Sources For The Lodging Industry, A.J. Singh
Predicting Financial Sources For The Lodging Industry, A.J. Singh
Hospitality Review
Given the various changes that have occurred in the financing of the lodging industry, investors and developers interested in the industry are concerned about future sources of capital and the terms at which they will be available. This article presents results of a Delphi study which illustrates the extent to which individual financial institutions are expected to provide capital to the lodging industry and looks at terms and criteria used to make loans.
Strategic Directions Of Hotel Industry Expectations, John W. O'Neill
Strategic Directions Of Hotel Industry Expectations, John W. O'Neill
Hospitality Review
A factor analysis is presented which indicates that among 20 potential strategic issues reated by hotl industry executives three fundamental strategic directions exist. The author summarizes an empiracle study that queried these individuals' beliefs regarding strategic issues they rated at most important.
Disability Tourism Dollars In Western Australia Hotels, Martin O'Neill, Jane Knight
Disability Tourism Dollars In Western Australia Hotels, Martin O'Neill, Jane Knight
Hospitality Review
As the Western Australian hotel sector continues to look for new opportunities, people with disabilities are being acknowledged as a consumer group with considerable revenue earning potential. The authors report on findings from the initial stages of a three- part methodology aimed at investigating current awareness of and provision for the disability issue within the Western Australian hotel sector.
The Demands Of Globalization On The Lodging Industry, Laurence Geller
The Demands Of Globalization On The Lodging Industry, Laurence Geller
Hospitality Review
In this guest editorial the distinguished president and CEO of Strategic Hotel Capital, Inc., a leader in the lodging industry outlines his views in a paper written for the Review which was also delivered at the Credit Lyonnaise Lodging Converence in Paris in March of 1998.
Prospects Of The Hong Kong Tourism Industry, Rob Law, Catherine Cheung
Prospects Of The Hong Kong Tourism Industry, Rob Law, Catherine Cheung
Hospitality Review
Suggestions for future planning are offered to Hong Kong tourism practitioners and policy makers on the basis of estimated tourism demand, 1998 to 2007. The authors give an overview of the historical background of the Hong Kong tourism industry and use formal tourism forecasting techniques to estimate this demand.
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Hospitality Review
As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.