Social and Behavioral Sciences Commons^™

Competencies Of Ombuds In Higher Education, Alicia Booker

Department of Conflict Resolution Studies Theses and Dissertations

This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this qualitative case study was to make an empirically researched recommendation for an ombuds in higher education competency model. The researcher gathered data from 23 ombuds in the United States working in institutions of higher education. The researcher analyzed the data gathered from semi-structured interviews using descriptive coding in the first coding …

Cause For Complaint: A Case Study Exploring Office For Civil Rights Complaints And Resolutions Related To Digital Accessibility At Public Colleges And Universities, Helen Gema Muñiz Bermudez

Department of Conflict Resolution Studies Theses and Dissertations

As the number of students with disabilities pursuing postsecondary opportunities continues to grow, along with an increase in digital educational content and technology, the issue of digital accessibility becomes increasingly urgent - both as a matter of equity and access for disabled students and as a matter of social and fiscal responsibility for postsecondary institutions. When postsecondary institutions fail to meet the requirements of disability legislation, the U.S. Department of Education’s Office for Civil Rights (OCR) is the federal entity responsible for enforcement and complaint investigations, handling hundreds of complaints related to digital accessibility at postsecondary institutions since 2013. There …

Medical Imaging Professionals Experiencing Workplace Interprofessional Conflict: A Phenomenological Study, Robert Carroll Moody

Department of Conflict Resolution Studies Theses and Dissertations

Workplace interprofessional conflict in hospitals presented serious concerns regardingpatient care delivery and hospital efficiency at the systemic level. Literature evaluating conflict in hospitals inconsistently defined interprofessional conflict and oversampled nurses and physicians in research studies. An unknown systemic factor was likely influencing interprofessional conflict between healthcare professionals. Complex systems theory, the theory of professions, and social conflict theories were utilized to organize the literature review and guide research design targeting allied health professionals and their lived experiences with interprofessional conflict. Medical imaging professionals were selected as a purposeful sample within the larger population of allied health. Interpretive phenomenology was used …

Navigating Conflict During Periods Of Change In Higher Education: Deconstructing Academic Leaders’ Construction Of Meaning, Tyler Guy Olson

Antioch University Full-Text Dissertations & Theses

Navigating departmental and organizational conflict is an essential function and responsibility of an academic unit leader (dean, associate dean, director, or chair) in higher education institutions (HEIs). During periods of organizational change, conflict tends to increase in complexity and difficulty—in part due to resistance to change—making it more difficult to manage in a constructive manner (Marcus, 2014). Much of the literature that looks at the academic unit leader and conflict focuses on personal conflict styles (or modes), types of conflicts encountered, and training on techniques and skills for conflict resolution and management. Missing from the literature is research that examines …

Restorative Justice In A Co-Ed Greek-Letter Organization, Olivia Wurzbach

M.A. in Higher Education Leadership: Action Research Projects

The purpose of my action research was to examine the impact of using restorative justice practices with members of my past co-ed Greek-letter organization. My participants were alumni of the co-ed Greek-letter organization that were active members between the years of 2011-2015. I met with my participants individually and taught them about restorative justice practices. I then facilitated a series of community building circles with my participants where we reflected on our time as active members of the organization and explored how being members of the organization has impacted who we are today. We collaborated on creating ideas for community …

Making The Abnormal Normal: Maximizing Diversity In A Virtual Environment, Mary T. Dzindolet, Stephanie Boss, Krystal Brue, Shaun Calix, Jennifer Dennis

Academic Chairpersons Conference Proceedings

With the polarization of opinions around COVID 19, chairs and deans must become experts at navigating conflict and creating synergy from diversity, oftentimes while communicating virtually. Four chairs (of Business, Education and Sports & Exercise Science, Social Sciences, and Psychology Departments), and their dean, will share strategies for encouraging the expression of diverse opinions in virtual faculty meetings.

Pushed Out Of High School: Narratives Of Teaching Under The Testing Regime, Sheila Alexis-Fabius

Department of Conflict Resolution Studies Theses and Dissertations

The No Child Left Behind Act (NCLB) was enacted as an education intervention to close the achievement gap by increasing student attendance, graduation, and standard testing rates. NCLB held teachers and administrators accountable for successfully meeting adequate yearly progress gains. However, the emerging NCLB research uncovered a culture of conflict with academically at-risk students being pushed out of the public school system and rise in disciplinary actions towards minority students. This study employed John Gultang’s structural violence, John Burton’s basic human needs theory, and adultification theory to highlight the significance of understanding the conflict in high-stakes testing regimes. This research …

Qualitative Study Of Collaboration Between Independent Reading Specialists And Elementary Classroom Teachers, Lindsay Lee Hawbaker

Electronic Theses and Dissertations

Abstract

The failure of educators to meet the needs of elementary students who require separated, differentiated, and intensive reading interventions (Tier 3) has been attributed to the scarcity of administrative resources and a lack of effective collaboration between reading specialists and classroom teachers. Experts opine that common barriers to effective collegial collaboration between institutional reading specialists, who are employed by the school, and classroom teachers include: an unsupportive school culture, the classroom teachers’ fear of losing pedagogical autonomy, the absence of mutual trust and interdependence between the reading specialists and their students’ classroom teachers, and the inability of reading specialists …

Heart Work: A Phenomenological Analysis Of School-Embedded Program Facilitators In High-Need South Florida Schools, Takia Bullock

Department of Conflict Resolution Studies Theses and Dissertations

Student misconduct leading to youth violence has been recognized as a major public health problem requiring intervention. To reduce antisocial behaviors, school districts and non-profit organizations promote prosocial behaviors and problem-solving skills. Positive youth development, social emotional learning, positive behavioral intervention support, and conflict resolution programs have been implemented in many school districts; yet problems associated with aggression, poor decision-making, and low student achievement still occur. This Interpretative Phenomenological Analysis study explored the lived experiences of seven school-embedded positive intervention program facilitators implementing programs with conflict management components for at-risk students in high need South Florida schools. Semi-structured interviews were …

Multiperspectivity Through Alternative History In The Classroom, Anggita Parameswari Latif

Graduate Masters Theses

This paper aims to evaluate existing teaching approaches in middle school history classrooms that incorporate alternative history materials. Alternative history focuses on the question of what might have happened differently, or ‘what if?’ The study focuses on addressing the following question: How does the understanding of one event’s significance on the chain of historical occasions contribute to students’ engagement in discussing past and current conflicts, based on teachers’ points of view? Interviews with 10 education practitioners focused on exploring the ways students can learn to see history creatively while developing tolerance. Existing approaches are explored through the viewpoints of conflict …

The Concrete Rose: A Phenomenological Study Of African American Women’S Postgraduate Matriculation Experiences, Anne-Marie L. Soto

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this qualitative study was to explore the educational matriculation experiences of African American (AA) women in pursuance of postgraduate degree status from the pre-kindergarten to doctoral levels. This study used a transcendental phenomenological approach, guided by the following research questions: 1) What are the elements within academia that define and influence the educational experiences for post-graduate degreed AA women? 2) What (if any) challenges to post-graduate degree attainment, were experienced by the population; what meaning do they find in those experiences? And 3) What are the perceptions of this population regarding how their intersecting identities pertaining to …

Steady Work, Tom Roderick

Occasional Paper Series

Roderick's remarks made on the occasion of receiving an honorary doctorate from Bank Street College of Education in 1999. He speaks about his steady work in conflict resolution programs, because there is always a need for conflict resolution in a world where conflict is natural but violence is taught.

Enhancing Communication Through Crucial Conversations® Training: Outcomes And Best-Practices, Dawn E. Bratsch-Prince, Rodney S. Bagley

Academic Chairpersons Conference Proceedings

Department chairs and other academic leaders were invited to participate in Crucial Conversations training as part of professional development programming sponsored by the provost’s office. This session will 1) describe the logistics of the program including the Crucial Conversations platform; 2) present cohort data, 3) share assessment data for the program; and 4) identify best practices for on-going communication training.

A Purposeful Approach To Student Conduct With Deaf And Hard Of Hearing Learners, Heidi Lynn Jordan

Walden Dissertations and Doctoral Studies

Teachers of deaf and hard of hearing students spend more time in conflict resolution than their general education colleagues do. Although emerging research suggests that both students and teachers benefit from an approach to student conduct that is more purposeful than traditional behavior modification models, further research was necessary to clarify how such an effective purposeful program would work. The purpose of this inquiry was to explore how teachers of deaf and hard of hearing students perceived and used a purposeful approach to student conduct. Deutsch's conflict resolution theory served as the conceptual framework. A single case study design was …

The Foundations Of Student Affairs: A Guide To The Profession, Dallas Long

Dallas Long

Student affairs is a large, complex area of campus operations and is comprised of many departments with professionals from a wide variety of educational backgrounds. Long provides a short history of the student affairs profession, followed by an overview of the departments in a typical student affairs division and the responsibilities and goals of the professionals in those departments. Long also describes the values that guide the work of student affairs professionals and the contemporary challenges they face.

Repairing Harm: Using Restorative Justice To Strengthen A Fraternal Community, Larry D. Long, John Disarro

Larry D. Long

No abstract provided.

Conflict Management Education In Medicine: Considerations For Curriculum Designers, Jeffery Kaufman

Online Journal for Workforce Education and Development

It is important to address conflict in the medical field for a variety of reasons ranging from reducing turnover to increasing the quality of care received by patients. One way to assist with the management of medical conflict is by teaching resolution techniques to medical personnel. There is an opportunity for conflict management curriculum to address many of the issues facing physicians, administrators, staff and patients, however, it is also necessary for those developing that curriculum to understand the nature of the environment and appropriate conflict management tools to be used in that environment as part of the design process. …

The Conflict Cycle: A Useful Model For Youth And Child Care Workers, Norman Powell

Norman W. Powell

The model makes the important assumption that the quality of early life experiences of children can significantly affect their personality development. The three preconditioning components are the self-concept, the worldview, and values. The components of the conflict cycle are stress, feelings, behavior, and response. The model is applied in analyzing an example of a negative power struggle between a child care worker and a child. The model can be used to train staff members and children to better understand daily conflicts and the ways to avoid destructive conflict situations. The model can also be used to help parents better understand …