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Articles 1591 - 1596 of 1596

Full-Text Articles in Social and Behavioral Sciences

Call For Abstracts - Resrb 2019, July 8-9, Wrocław, Poland, Wojciech M. Budzianowski Dec 2018

Call For Abstracts - Resrb 2019, July 8-9, Wrocław, Poland, Wojciech M. Budzianowski

Wojciech Budzianowski

No abstract provided.

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Development And Validation Of The Workplace Dignity Scale, Benjamin Thomas, Kristen Lucas Dec 2018

Development And Validation Of The Workplace Dignity Scale, Benjamin Thomas, Kristen Lucas

Kristen Lucas

As organizational scholars have become critically attuned to human flourishing in the workplace, interest in workplace dignity has grown rapidly. Yet, a valid scale to measure employees’ perceptions of dignity in the workplace has yet to be developed, thereby limiting potential empirical insights. To fill this need, we conducted a systematic, multi‐study scale development project. Using data generated from focus groups (N = 62), an expert panel (N = 11), and two surveys (N = 401 and N = 542), we developed and validated an 18‐item Workplace Dignity Scale (WDS). Our studies reveal evidence in support of the WDS’s psychometric …

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A Tale Of Two Airlines_ A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna L. Roberts Ph.D., John C. Griffith Ph.D. Dec 2018

A Tale Of Two Airlines_ A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna L. Roberts Ph.D., John C. Griffith Ph.D.

John Griffith

This research represents an in-depth comparative case study highlighting the differences in marketing strategies, and customer service models between American low-cost carrier Southwest Airlines and European low-cost carrier Ryanair.  Analysis focused on the differing brand personalities of the two airlines, particularly with regard to customer service and its relationship to customer satisfaction and overall corporate success from the early days of these organizations through 2013.  Southwest Airlines is a budget U.S. airline that prides itself on customer service. Its internal branding provides specific behaviors to ensure employee buy-in to its friendly culture. The focus on respect, concern and a caring …

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Assimilation Of Big Data Innovation: Investigating The Roles Of It, Social Media, And Relational Capital, Pratyush Bharati, Abhijit Chaudhury Dec 2018

Assimilation Of Big Data Innovation: Investigating The Roles Of It, Social Media, And Relational Capital, Pratyush Bharati, Abhijit Chaudhury

Pratyush Bharati

In a knowledge-based economy with increasing competition, firms are under pressure to enhance their innovation capability. Social capital theory advances the idea that social capital promotes firm-level innovation. However, little is known about the process by which social capital of a firm translates into innovation outcomes such as implementation of big data initiatives. Little research has been done on what role information technology plays, if any, in this translation process. In this paper, we investigate how relational capital, a form of social capital, in the presence of social media and IT platforms, impacts innovation in the form of assimilation of …

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The Rhetorical Situation Meets Adult Education: A Public Speaking Workshop For B-School Graduate Students, Lindsey Ives, Janet Tinoco, Sally Blomstrom Dec 2018

The Rhetorical Situation Meets Adult Education: A Public Speaking Workshop For B-School Graduate Students, Lindsey Ives, Janet Tinoco, Sally Blomstrom

Lindsey Ives

Extant research indicates that there continues to be a gap between employer expectations and the oral presentation skills of B-school graduate students. In order to address this gap, the authors undertook a three-year effort to research, develop, and administer a public speaking workshop focused on preparing new business graduate students to meet industry demands for presentation skills and strategies. Survey and focus group data informed several revisions to the workshop plan. The series of revisions and participant responses point toward the importance of adjusting the elements of the rhetorical situation in order to account for the principles of andragogy when …

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Solidarity Economy Lawyering, Renee Hatcher Dec 2018

Solidarity Economy Lawyering, Renee Hatcher

Renee Hatcher

This Essay explores lawyering in the solidarity economy movement as an emergent approach to progressive transactional lawyering. Solidarity economy is a set of value-driven theories and practices that seeks to transform the global economy into a just economy that centers the needs of people and the planet. While the solidarity economy movement in other parts of the world has been established for several decades, the solidarity economy movement in the United States emerged in 2007. Over the last decade the movement has grown and gained significant momentum, with the rise of solidarity economy organizations and initiatives, as well as the …

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