Databases and Information Systems Commons^™

The Challenges Of Itil Implementations, Jason Gray

Theses : Honours

Originating from the UK, the IT Infrastructure Library (ITIL) is an IT Service Management framework whose adoption is rapidly spreading throughout Canada, Netherlands, South Africa, India, USA, and Australia. Promoted as a collection of "Best Practices" in IT service management, ITIL is gaining a reputation as a "silver bullet" to IT Service Management woes and is now .gaining popularity amongst IT vendors and leaders of best practices worldwide. Increased IT productivity, IT accountability, increased compliance and reduced IT costs, are just some of the promised list of benefits. More and more organisations are plam1ing to embark on ITIL implementations as …