Databases and Information Systems Commons^™

Email Similarity Matching And Automatic Reply Generation Using Statistical Topic Modeling And Machine Learning, Zachery L. Schiller

Electronic Theses and Dissertations

Responding to email is a time-consuming task that is a requirement for most professions. Many people find themselves answering the same questions over and over, repeatedly replying with answers they have written previously either in whole or in part. In this thesis, the Automatic Mail Reply (AMR) system is implemented to help with repeated email response creation. The system uses past email interactions and, through unsupervised statistical learning, attempts to recover relevant information to give to the user to assist in writing their reply.

Three statistical learning models, term frequency-inverse document frequency (tf-idf), Latent Semantic Analysis (LSA), and Latent Dirichlet …