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Artificial Intelligence - I: Adaptive Automated Teller Machines - Part Ii, Ghulam Mujtaba, Tariq Mahmood Jul 2011

Artificial Intelligence - I: Adaptive Automated Teller Machines - Part Ii, Ghulam Mujtaba, Tariq Mahmood

International Conference on Information and Communication Technologies

Nowadays, the banking sector is increasingly relying on Automated Teller Machines (ATMs) in order to provide services to its customers. Although thousands of ATMs exist across many banks and different locations, the GUI and content of a typical ATM interface remains, more or less, the same. For instance, any ATM provides typical options for withdrawal, electronic funds transfer, viewing of mini-statements etc. However, such a static interface might not be suitable for all ATM customers, e.g., some users might not prefer to view all the options when they access the ATM, or to view specific withdrawal amounts less than, say, …

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Artificial Intelligence – I: Adaptive Automated Teller Machines — Part I, Ghulam Mujtaba, Tariq Mahmood Jul 2011

Artificial Intelligence – I: Adaptive Automated Teller Machines — Part I, Ghulam Mujtaba, Tariq Mahmood

International Conference on Information and Communication Technologies

During the past few years, the banking sector has started providing a variety of services to its customers. One of the most significant of such services has been the introduction of the Automated Teller Machines (ATMs) for providing online support to bank customers. The use of ATMs has reached its zenith in every developed country, and thousands of ATM transactions are occurring on a daily basis. In order to increase the customers' satisfaction and to provide them with more user-friendly ATM interfaces, it becomes important to mine the ATM transactions to discover useful patterns about the customers' interacting behaviors. In …

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